Henderson Car Rentals

Possible to be less than poor?

Cons: Had a confirmation number and was told they had no cars available. They had no ETA on availability. What's the point of a confirmed reservation if there's no car to confirm the reservation with?

Horrible

Pros: Nothing was good about this experience. Had the car reserved at 8:00 am, got there and stood in line for 1/2 hour. Agent was absolutely slow and so unprofessional. Car wasn't ready and had to wait another 40 minutes so they could go wash it. Asked several times where was my car and all they could say over and over is it's coming. Two others who got there 15-30 minutes after me received there vehicles first. After driving away, noticed how horribly dirty it was inside. Didn't want to turn around and go back because I didn't want to wait another hour for a replacement. In additional they said I needed a credit check ( my overall score is 775), didn't want to do it because as we all know it takes a hit on your score, no matter how soft they say it is, but told I couldn't rent without it. First time ever I have been asked this.

Cons: Never again will I rent a car from this company!

Dirty car, employee has child at work, car reserve

Pros: Nothing about the Las Vegas Hertz

Cons: Due to a snow storm we were late to our reservation so upon arrival we were informed our only option was a much smaller economy car. We were given the keys to our half tank of gas Toyota Yaris, it was absolutely filthy inside, dusty, dirty all over hard and soft surfaces, trash left in the car. I was charged the same amount as I would have been charged for the mid sized car I reserved. Our trip was a 4 hour drive back to LA and it was quite uncomfortable and we barely fit everything we needed to in the vehicle. Also while the employee was helping us we heard the voice of a child behind the desk, the employee then yelled for him to be quiet, I'm not really sure which was more offensive that their was an employees child there or how he talked to the child.