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Pick-up truck |
6.3
Good
19 reviewsCleanliness
6.6
Comfort
6.6
Pick-up/Drop-off
5.6
Value for money
4.9
3 locations in Henderson
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Reviews
6.0 Good
Apr. 2021
Pros:
I liked the car and the location was very convenient.Cons:
Very slow pick up and drop off process. Not enough employees or they were just too busy. Lines of people inside and out the door waiting for help. No clear process to pick up or who is next. It was just very unorganized.10.0 Excellent
Feb. 2021
Pros:
The staff did a great job getting me through the process.Cons:
Anything that makes it simple and easy to get in and out.6.0 Good
Feb. 2021
Pros:
I like the quick in and out process and the cleanliness of the car.Cons:
My initial rental was not ready on time and I was not given a discount or compensated then my rental was delayed until the next day and I was charged the same amount and the car was had to be downgraded to a five passenger suv instead of a seven. It was devastating because it was my birthday weekend and it messed up my plans.5.6 Okay
Jul. 2020
Pros:
The mileage for the gasCons:
Could have and should have had a full tank and better explaining how the car operated2.0 Mediocre
Sep. 2019
Pros:
NothingCons:
Getting the van I ordered10.0 Excellent
Jun. 2019
Pros:
Quick pick up and drop off.Cons:
None3.2
Mediocre
16 reviewsCleanliness
6.0
Comfort
4.0
Pick-up/Drop-off
2.0
Value for money
3.0
3 locations in Henderson
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2.0 Mediocre
May 2021
Pros:
The car was cleanCons:
They have reservation issues and I’m wondering if it was a bait and switch. Price doubled and my reservation was lost.2.0 Mediocre
Mar. 2021
Pros:
Staff was very rude. They also charged me more for the size car I reserved saying that my screenshot of my reservation was a lie and I didn’t book a standard I booked a economy. It was the worse experience ever.Cons:
If you can do not rent here.6.4 Good
Sep. 2020
Cons:
The car was new and clean but the office staff was awful. They were surly and not friendly. They definitely did not like their jobs and showed it. I asked how to connect my phone and they said it didn’t have Bluetooth. The main menu had an option labeled Bluetooth so I knew it had it. I stopped the car right outside and searched how to connect to that year and model and hooked right up. They were no better at turn in. Don’t think they said two words to me.2.4 Mediocre
Aug. 2020
Cons:
They wouldn’t rent to me because I am 21. I called ahead of time to make sure and they just said there would be a fee.4.8 Okay
Feb. 2020
Pros:
The drop-off was a disaster. I called a day in advance to request an additional hour, waited 25 minutes on hold and finally reached a gentleman who confirmed my reservation number, and said he added an hour at no additional charge. The day of the drop-off, the man who checked my car was EXTREMELY rude and unpleasant and informed me there was pet hair in the car and that it was my responsibility to clean it; and the woman at the desk said the reason for this is because their shop-vac wasn’t strong enough to pick up hair. (Extremely weird reasoning.) So I was forced to drive home to get my Dyson animal vacuum and clean out the car. I even brought the vacuum with me to the location to make sure I got it all (it was just a little bit on the floorboards in the first place from my shoes). It was at this time that they informed me that the woman who gave me the rental was supposed to tell me any pet hair was my problem and not theirs. Now it had nothing to do with their vacuum? Even though I cleaned the entire car, the man still said there was pet hair and when I offered to clean it again, with my actual vacuum in my hands, he declined saying “they would let me go this time.” I was shocked by how rude he was. So when I went to pay my bill, they had added another FULL DAY on. Then she changed it and gave me a final copy again, with another hour tacked on, even though I had called and gotten an hour approved. She finally removed it and acted like she had done me a favor by doing so.Cons:
If someone had just TOLD ME to vacuum out the car before giving it back, which I have NEVER been asked to do before today despite renting cars countless times, I would have just done it. Also, please train your staff not to be vindictive and rude. It was like I was in the twilight zone today.10.0 Excellent
May 2017
Pros:
The car had excellent gas mileage and was comfortable. The service was great when I picked the car up.Cons:
Wish the people at the dealership knew where the rental drop off was, I ended up being late because of their confusion.4 locations in Henderson
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10.0 Excellent
Jan. 2020
Pros:
Bryan Doka and staff at the Boulder Highway location were efficient, friendly and incredibly helpful. They located a vehicle that I had requested, had it available and ready for pickup at the time reserved. Would highly recommend their location.10.0 Excellent
May 2019
Pros:
staff was so efficient, everything was a breezeCons:
I had car for 4 hours and it cost $38, if I had rented it a day later the cost nearby was $20 so a lower cost would have been nice but overall can't complain10.0 Excellent
Feb. 2019
Pros:
The vehicle I booked was available upon pick up. The service was friendly and efficient and the vehicle was presented in a first class condition.Cons:
I have nothing to ad here as the overall experience was quite pleasing.4.0 Okay
Jan. 2017
Pros:
Car is okCons:
They gave us a car and was hurried to leave, without checking to make everything right. We had some issues after we got to another city. They told us we can use our coupon when we drop off, but when we dropped off another people said we can't. They said they will figure out for us, but it's been a week our account is still locked and the one promised he will figure out the next day is out. They don't seem to be helping at all10.0 Excellent
Nov. 2016
Pros:
Very happy not only with rental but overall experience with Enterprise10.0 Excellent
Jan. 2020
Pros:
Bryan Doka and staff at the Boulder Highway location were efficient, friendly and incredibly helpful. They located a vehicle that I had requested, had it available and ready for pickup at the time reserved. Would highly recommend their location.10.0 Excellent
May 2019
Pros:
staff was so efficient, everything was a breezeCons:
I had car for 4 hours and it cost $38, if I had rented it a day later the cost nearby was $20 so a lower cost would have been nice but overall can't complain10.0 Excellent
Feb. 2019
Pros:
The vehicle I booked was available upon pick up. The service was friendly and efficient and the vehicle was presented in a first class condition.Cons:
I have nothing to ad here as the overall experience was quite pleasing.4.0 Okay
Jan. 2017
Pros:
Car is okCons:
They gave us a car and was hurried to leave, without checking to make everything right. We had some issues after we got to another city. They told us we can use our coupon when we drop off, but when we dropped off another people said we can't. They said they will figure out for us, but it's been a week our account is still locked and the one promised he will figure out the next day is out. They don't seem to be helping at all10.0 Excellent
Nov. 2016
Pros:
Very happy not only with rental but overall experience with EnterpriseSilvercar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Henderson
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Henderson
Most popular car type | Compact |
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