Recent Reviews
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2.0
Worst Rental Company Ever!
Cons: We showed up as scheduled to pick up our minivan rental for our summer family vacation. We first had to wait over 30 minutes just to begin the rental process. Then they did not have a vehicle for us and were unwilling to help us find a minivan in the area. They were rude and completely left us stranded. We had prepaid our hotel stay and prepaid tickets to the theme park but with no rental we couldn't take our 4 children on vacation. WILL NEVER GO BACK!!
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3.6
Never Again
Pros: The sleekness of the car, Bluetooth capability, good AC and fair gas mileage.
Cons: When we went to pick up our car at the location I picked, there wasn't a car for us there even thought I reserved one 2 weeks ago. The guy called around for twenty minutes or so and finally found one that could be delivered to their store. He said it would be another 30-40 minutes until it got there. I reserved a car to pickup on a certain day and time, I expect a car to be there. I couldn't just wait around for that long so I went to pick it up at the other store. I had to wait another 20 minutes for them to help me and then when I finally got a car, the keys didn't work. I eventually got one that worked and got on the road an hour and a half after I had anticipated. I will never use Budget again.
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10.0
Pros: The car had excellent gas mileage and was comfortable. The service was great when I picked the car up.
Cons: Wish the people at the dealership knew where the rental drop off was, I ended up being late because of their confusion.
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10.0
Pros: xm radio included.
Cons: fire engine red color. this was only choice and I hated it.
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6.8
Cons: Had to go from one office to another, cause they didn't have the car we renter at the office where we should pick it up The car type was SUV Jeep or similar, but we ended up with KIA sportage, which I don't think fit the description Had to pay much more for the insurance than what was stated on the website
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8.8
Deceptive location
Pros: Julio C at Budget was awesome- kind, helpful, tried to be as accommodating as possible.
Cons: When I rented the car online I requested pick up and drop off from Las Vegas Airport. It booked me instead to a location in Henderson NV- a totally different location (but I am a tourist- how am I supposed to know that?!). Thankfully, Julio C helped me out but not after massive amounts of unnecessary confusion
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4.4
Not what I reaerved
Pros: Staff was nice.
Cons: Could not pick up the car where reserved. Had to wait until the next day to pick up the car at the Las Vegas airport and Budget raised the price.
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10.0
Pros: Mark D the Manager was Super!
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4.8
Was not told correct information at drop off
Pros: Easy pick up. Location close to me. Pricing good.
Cons: At drop off, told no courtesy late time. Found out later it is 29 minutes. Also told that I picked up car at 4PM as per contract. That time was the original reservation time I signed up for. I never got to the location until 4:20PM. I returned the car right around 4:50PM. Timing was so close that I cannot say if I returned within the 29 minutes or not. I was told the late fee was $31.50 per hour. Since renting the car another day was $31, I elected to take the car out another day. I may have brought the car back late but it seems I was still screwed over by the service person's lack of knowledge or lying to me.
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4.0
Horrible
Cons: The rental car was horrible out of balance shaking bad
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10.0
Pros: The car had excellent gas mileage and was comfortable. The service was great when I picked the car up.
Cons: Wish the people at the dealership knew where the rental drop off was, I ended up being late because of their confusion.
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10.0
Pros: xm radio included.
Cons: fire engine red color. this was only choice and I hated it.
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8.8
Deceptive location
Pros: Julio C at Budget was awesome- kind, helpful, tried to be as accommodating as possible.
Cons: When I rented the car online I requested pick up and drop off from Las Vegas Airport. It booked me instead to a location in Henderson NV- a totally different location (but I am a tourist- how am I supposed to know that?!). Thankfully, Julio C helped me out but not after massive amounts of unnecessary confusion
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10.0
Pros: Mark D the Manager was Super!
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2.0
Worst Rental Company Ever!
Cons: We showed up as scheduled to pick up our minivan rental for our summer family vacation. We first had to wait over 30 minutes just to begin the rental process. Then they did not have a vehicle for us and were unwilling to help us find a minivan in the area. They were rude and completely left us stranded. We had prepaid our hotel stay and prepaid tickets to the theme park but with no rental we couldn't take our 4 children on vacation. WILL NEVER GO BACK!!
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3.6
Never Again
Pros: The sleekness of the car, Bluetooth capability, good AC and fair gas mileage.
Cons: When we went to pick up our car at the location I picked, there wasn't a car for us there even thought I reserved one 2 weeks ago. The guy called around for twenty minutes or so and finally found one that could be delivered to their store. He said it would be another 30-40 minutes until it got there. I reserved a car to pickup on a certain day and time, I expect a car to be there. I couldn't just wait around for that long so I went to pick it up at the other store. I had to wait another 20 minutes for them to help me and then when I finally got a car, the keys didn't work. I eventually got one that worked and got on the road an hour and a half after I had anticipated. I will never use Budget again.
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4.4
Not what I reaerved
Pros: Staff was nice.
Cons: Could not pick up the car where reserved. Had to wait until the next day to pick up the car at the Las Vegas airport and Budget raised the price.
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4.8
Was not told correct information at drop off
Pros: Easy pick up. Location close to me. Pricing good.
Cons: At drop off, told no courtesy late time. Found out later it is 29 minutes. Also told that I picked up car at 4PM as per contract. That time was the original reservation time I signed up for. I never got to the location until 4:20PM. I returned the car right around 4:50PM. Timing was so close that I cannot say if I returned within the 29 minutes or not. I was told the late fee was $31.50 per hour. Since renting the car another day was $31, I elected to take the car out another day. I may have brought the car back late but it seems I was still screwed over by the service person's lack of knowledge or lying to me.
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4.0
Horrible
Cons: The rental car was horrible out of balance shaking bad
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