Hollywood Car Rentals

Odered a minivan, none were available at pickup

Cons: Despite confirming at the location that I would be there at 9am to pick up a minivan the day before, I showed up and they had nothing on the lot. Asked me to go home and wait while they tried to find one. An hour later, said they may have one in an hour or so if a customer returned on time. This rental was time critical as we had a short window to move son into college. Missed it by a mile. Ended up with a pickup truck and a bunch of wet boxes.

Pros: Finally got me a car.

Cons: The car was absolutely filthy. Either somebody bled all over the car or it was massive makeup buildup. Either way, GROSS! Long wait to get my filthy car and long wait to return it.

Bait and switch

Cons: I called the morning of my pickup to see if I could change the pickup location. I spoke with a Brian who told me no problem, the more convenient location had a similar vehicle and could offer at same quoted price. When we arrived at Enterprise office, the Assistant Manager told us it would be an incremental $55 because we were not taking our one way rental out of the state. Funny, the next customer was charged an extra $150 to take car to South Carolina. Frustrating bait and switch. Back to Avis for me!