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One location in Koloa
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2.0 Poor
May 2021
Pros:
Nothing! Will never use Dollar Rental again!Cons:
I booked our car 3 months ahead of our trip. Called 2 weeks prior to our trip to confirm we did have a car and they confirmed we did have a car. The day before our trip, they called and said they were closed on the weekends so we would not have a car! They also said they were calling "as a courtesy" and were not required to call us!!!!!! That left us stranded. Found out they changed their hours a week prior to our trip but they never bothered to call us until the day before. And then to have the audacity to tell us they were calling as a "courtesy"!2.0 Poor
Dec. 2019
Pros:
Staff was friendly.Cons:
Kayak needs to be more transparent with travelers, information and prices. Very disappointed.2.0 Poor
Feb. 2018
Pros:
The drop off was nice and easyCons:
At Koloa, I had to wait 40 mins for the girl to get back from lunch before being helped. Betsy didn’t know what she was doing. She didnt know how to fill out the contract when I had papers clearly showing the break down of my charges. Said there were no full size cars available (which I paid for) when there was7.2 Good
Jan. 2016
Cons:
I don't like being charged an extra $13 per day to add my spouse as a second authorized driver. That doesn't seem fair. The company is not assuming any additional liability - why are they charging me anything?4.0 Mediocre
Oct. 2022
4.0 Mediocre
Oct. 2022
One location in Koloa
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9.6 Wonderful
Aug. 2019
Cons:
Our experience was great. We were upgraded to a vehicle that best suited our needs at no cost.8.8 Very good
Jan. 2019
Pros:
Car was fine staff was fast.Cons:
4 days cost more than bringing it back & getting an upgrade for a week separately. Together price would have been $1500. Separately (2 reservations rather than 1) was $580 & $340. Ridiculous.8.8 Very good
Nov. 2016
Pros:
Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.Cons:
Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.10.0 Wonderful
Aug. 2022
4.0 Mediocre
Dec. 2021
10.0 Wonderful
Nov. 2021
One location in Koloa
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Reviews
10.0 Wonderful
Nov. 2022
10.0 Wonderful
Oct. 2022
10.0 Wonderful
Sep. 2022
4.0 Mediocre
Aug. 2022
10.0 Wonderful
Mar. 2023
8.0 Very good
Mar. 2023
3 locations in Koloa
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Reviews
10.0 Wonderful
Feb. 2020
Pros:
We loved how smoothly and efficiently the check in and return went.8.0 Very good
Feb. 2018
Pros:
Very nice staff at the airport location. They are really helpful. We drove a car with excellent gas mileage.Cons:
N/A10.0 Wonderful
Jun. 2017
Pros:
Friendly staff, from the shuttle drivers to the desk and lot workers. We received two quality vehicles, exactly as booked, and at a good value.9.6 Wonderful
May 2017
Cons:
The drop off is different than where the signs direct you. The airport signage should be better for the companies that are not in the main return area.9.6 Wonderful
Apr. 2017
Pros:
Friendly staff, price as agreed (plus taxes) and choice of cars - would definitely use againCons:
All car hire companies are reached by courtesy coach from the airport so none based there. Still quite expensive to hire a car at Lihue but thoroughly worth it.9.6 Wonderful
Mar. 2017
Pros:
Very helpful local staff. Concentrated on good service rather than trying to sell us silly extras we didn't want. Generally behaved like Hertz used to years ago. Funny that Enterprise has become the new Hertz.One location in Koloa
One location in Koloa
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6.0 Okay
Feb. 2020
Pros:
Car was comfortable - outwardly seemed clean - staff was niceCons:
Car smelled like cat pee almost from the time we drove out. The operation was very small and not what we expected from a front line car rental company - obviously contracted out. Not much inventory to pick from and I felt the professionalism was lacking - would never rent from them again. Gave us an uneasy feeling in regards to the paperwork we were given in the onset.3.6 Poor
Feb. 2020
Pros:
Staff was friendlyCons:
Our car had major issues. It was 13 years old with 100,00 miles on it. Windshield wipers didn't work, it started to overheat while we were sightseeing, the whole car would shake violently when you braked and the transmission was slipping gears when accelerating from a stop. It was like a bad joke.4.0 Mediocre
Jul. 2019
Pros:
Car AC didn’t work, windows would shut, engine check lights on. Staff told us tough luck.Cons:
Better car or rate reduction for crappy car8.4 Very good
Mar. 2019
Pros:
The staff was great. It was a super quick process.Cons:
The car was a little older. A newer one would have been nice. But it was still clean and very reliable.10.0 Wonderful
Oct. 2018
Pros:
We were picked up by our friendly driver who was happy to answer any touristy question. On our way to the rental company, he called the guy in the office to get our car ready. The process was very speedy.Cons:
We did not get the type of car we ordered but nevertheless were happy with the rental company overall.9.6 Wonderful
Jun. 2018
Pros:
The pickup and drop off were so easy. Everyone was lovely The car worked well and was clean. All good.Cons:
The price. But i think it was actually reasonable given the prices in Kauai and probably better than most.One location in Koloa
One location in Koloa
Most popular car type | Compact |
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