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Pros: "We were in the premium seats and that gave more legroom. Complimentary drinks were great and the flight crew was amazing."
Cons: "I couldn’t use the network to watch movies."

Pros: "Footrests under the seat in front of you"
Cons: "Not sitting in the plane for 2 hours before it took off"

Cons: "Boarded everyone then immediately said we are delayed. Sat at gate for 1.5 hrs. Crew not very friendly."

Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."

Pros: "none"
Cons: "Cause the flight was canceled I have to call the airlines to get the refund, which not 100% refund, it makes me disappointed"

Pros: "Great crew, nice plane"
Cons: "More varieties of snacks"

Pros: "Crew was nice"
Cons: "Only gogoinflight entertainment. Seats were uncomfortable and they ran out of the food we wanted"

Pros: "I liked that when due to a medical reason, I was able to be given the option of rebooking my flight even though there would be a penalty and extra charges and I would need to pay the difference."
Cons: "When I called to rebook my flight within the year and about 3 months in advance of the desired date, unfortunately Latam made multiple errors and also told me that rebooking flights only are eligible for more expensive flights. Even though there were other less expensive flights that I was able to find and see online, they insisted the only flight available had a price difference of $4,000+ dollars. the original ticket was around $550 so this was absurd. Not helpful at all, how frustrating."

Cons: "Device entertainment was glitchy and I wasn’t able to watch, despite following directions for device compatibility."

Pros: "The crew were very polite and helpful."
Cons: "The flight was delayed for an hour and no one could explain why."

Cons: "N/a"

Pros: "Comfortable seats"
Cons: "Delayed, may of been beyond the pilots control. Scrambled seating arrangements."

Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."

Pros: "I liked nothing"
Cons: "I didn’t like everything"

Pros: "The flight attendant was friendly."

Pros: "We got in 45 min early. As always, super friendly, clean, and comfy (for coach). We have their credit card, so free checked bags which is wonderful ."

Pros: "Flt arrived early. The crew were all very friendly and the service was excellent."

Pros: "The plane had far more leg room than typical airlines which was a pleasant surprise. It was newer than most, the flight attendants were polite and accommodating and the ride was smooth!"
Cons: "No complaints"

Pros: "Seats are ok."
Cons: "The flight schedule was delayed two times."

Pros: "Everything was on time. Crew was nice, no issues."

Pros: "Great flight, lots of attention by crew. Arrived early!"

Pros: "Great service on time"
Cons: "No complaints"

Cons: "Crew was rude with handling of the beverage and food carts and passengers trying to get down the aisle. This is an issue on all flights, but this crew was inconsiderate and seemed to dislike their job"

Cons: "We can't get boarding pass in Taipei. Hence, we have to go through Canadian immigration process to obtain boarding pass, then enter US immigration zone for US immigration process before get on board."

Pros: "I liked how the captain came thru the plane talking to everyone and engaging. I didn’t try any food so not sure how it was but the coffee I had tasted burnt. I didn’t use the entertainment available but the WiFi was so slow I was unable to use my device."
Cons: "Most of the plane was asked to use the back restrooms which caused quite a line for quite some time."

Pros: "It was good"
Cons: "Can’t really think of anything"

Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."

Pros: "Friendly service"
Cons: "Nothing"

Pros: "charging outlet"
Cons: "light delay. no service."

Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."

Pros: "I survived"
Cons: "The plane was older then my grandma"

Pros: "The staff was extremely friendly and attentive. Boarding was a breeze and hassle free. They brought around beverages 3 times during the flight. Right before landing they handed out complimentary cocktails. This was my first time flying with Alaska Airlines, I would fly them again."
Cons: "No complaints!"

Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."

Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."

Cons: "What happened to the complimentary meals? Lordy, it was a 6-hour flight!"

Cons: "Bag got taken off plane because plane weighed too kuch"

Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."

Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."

Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."

Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"

Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."

Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"

Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."

Pros: "arrived earlier"

Pros: "Short flight"

Pros: "The crew and the overall flying experience was fine"
Cons: "But my travel luck proceeded to haunt me and my only bag I had travel with me was lost and they have no idea where it is.... hope to get it soon since I have work tonight and tomorrow morning"

Pros: "It's short flight it's ok. Not applicable on entertainment and food"

Pros: "It was fine with plenty of space."
Cons: "Lack of snacks on a 5 hrs flight"

Pros: "Boarding was good"
Cons: "Nothing"

Cons: "Broken tray table literally off its hinges and unusable."

Pros: "Friendly crew"

Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "nothing"

Pros: "Very courteous"

Cons: "Got delayed"

Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"

Pros: "Quick flight...ahead of schedule"
Cons: "Cheese It’s are boring...miss the snack mix"

Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"

Pros: "Yes"
Cons: "It was well executed flight"

Pros: "New plane, charging stations"

Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"

Pros: "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
Cons: "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."

Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."

Pros: "Efficient and friendly"

Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."

Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Pros: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Pros: "Excellent"

Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"

Pros: "Flight team were wonderful!"

Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"

Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."

Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"

Pros: "Better seats"
Cons: "The seats"

Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Pros: "eventless"
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."

Cons: "Much older plane. Not as comfortable as some other planes I've been on."

Pros: "on time, clean, prompt. no problem."

Cons: "Condition of the airplane"

Pros: "Service was great, flight was excellent"
Cons: "Delay"

Cons: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"

Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"

Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"

Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."

Pros: "the flight was on time and the staff very helpful"

Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."

Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"

Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."

Pros: "Smooth flight."
Cons: "N/a"

Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"

Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."

Pros: "Entertainment options"

Pros: "People are good"
Cons: "Flight delays!"

Pros: "No issue. Everything was good."
Cons: "Not much. Everything was good."

Pros: "Very informative staff"
Cons: "Was late"

Pros: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Cons: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."

Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"

Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"

Pros: "It was a quick and comfortable flight, no complaints."

Cons: "I have never been on an AA flight where the entertainment system has worked all the way through. Additionally, when willl there be plugs on these planes? In a six and half hour flight where you need to use your device (when the system is working), this seems like it is a little old school"

Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."

Cons: "Why do I continue to subject myself to American Airlines and their horrid equipment, late, delayed or cancelled flights? The ABSOLUTE worst carrier in the country. Without question."

Pros: "There was a lot of entertainment choices"
Cons: "Seats are so crammed. Plane was late."

Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."

Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."

Pros: "Seat, legroom, nice choice of movies."
Cons: "Crew was stingy with booze. Delta is generous with it. This crew acted like they were paying for it."

Pros: "Super-friendly, easy-to-understand crew"
Cons: "Too short of a flight for WiFi or snacks"

Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device. And no power - neither usb nor 3 prong"

Pros: "Crew was nice and flight enjoyable"

Pros: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Cons: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."

Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."

Pros: "excellent flight. on time and no issues"

Cons: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"

Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."

Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"

Cons: "51/2 hour delay!! Should have brought in another plane."

Pros: "Pleasantly surprised by AA. I would definitely fly AA again"

Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."

Pros: "Nice flight, great leg room, staff was friendly and flight was on time."

Pros: "All the services"
Cons: "TV screen didn't work too well. Delayed starting"

Pros: "Arrived ahead of schedule."
Cons: "Some crew were not very welcoming (smile)."

Cons: "Food"

Pros: "Price"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."

Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"

Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."

Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"

Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Cons: "I am million miler in Korean air. It's a seven star airlines"

Pros: "Everything was great to me"
Cons: "The flight was packed"

Pros: "I like AA because they are honest and kind. I received good value for my money."

Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."

Cons: "No wifi nor power outlets. The entertainment was okay at best."

Pros: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Cons: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."

Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"

Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."

Pros: "Crew was very upbeat and attentive to passengers. We sat in Main Cabin plus and there was a lot of legroom."
Cons: "1. Limited menu of food for purchase 2. wifi did not work over the Pacific--their wifi is ground based rather than satellite based."

Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."

Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."

Pros: "Plane arrived early."

Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."

Pros: "New plane, on time, we'll run"
Cons: "Seats are thin, tight. Arm rests low and not much support. Incomfortable."

Pros: "Nothing"
Cons: "Everything"

Pros: "Flights were on time and had excellent in-flight entertainment"
Cons: "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."

Pros: "The movies were great and the staff was friendly"

Pros: "Service and friendliness"
Cons: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."

Pros: "Everything"

Pros: "Not much"
Cons: "That the flight from Nashville to LA was delayed then cancelled due to maintenance issues and then my follow up flight to Dallas was delayed so I couldn't make the connecting flight from Dallas to LA, leaving me stuck in Dallas Fort Worth, to spend the night till a morning flight. Making me miss my first day on a new job!"

Pros: "Friendly staff"
Cons: "Didn’t get to pick seats"

Pros: "The boarding was smooth and quick, flight arrived early. Service onboard was very good"

Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"

Pros: "New airbus 350-390 are worst than older planes. Economic class space is even smaller now, no storage space for the last few rows"
Cons: "Last 3-5 central rows in economy class have no space for carryons. On top of that, at arrival we realized they have lost our bagage, all 6, so we’re left with carryons. This may be our very last trip with Lufthansa."

Pros: "The seat was fine for economy"
Cons: "You should offer free wifi! Air Canada should lead the way and be above the rest!"

Cons: "There was no coffee or tea available on the flight"

Pros: "Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time."

Cons: "No snacks unless you are willing to pay more than 10 dollars lol"

Pros: "short pleasant experience"
Cons: "baggage check is always complicated .they make a big deal over small items"

Pros: "on time"

Pros: "The plane was confortable and the drive also"
Cons: "The waiting time at the Toronto airport was exagerated"

Cons: "Flight was delayed and then without notice back on schedule and the we boarded and sat on the tarmac for an hour. Why board us if we can’t leave?"

Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"

Pros: "Take off take off and landings were on time or early."
Cons: "I could not find the AC outlet that was supposed to be there. I only noticed under the seat When deplaning."

Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"

Pros: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Cons: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."

Pros: "The usual smooth short flight"
Cons: "Boarding could be better organized - staff should make sur only the people in the zones called are in line. Not everyone from all zones. The zones 3-5 line isn't helpful. They should change it to "boarding" and indicate only thsoe called to board should be there. Otherwise, they need separate lines for EACH Zone."

Cons: "For some reason we were forced to check our luggage (standard curry-ons) however it would completely fit to ovehead bins. Also waiting area were completely cut-off from Duty-Free shops - as soon as you passed security - no access to shopping area."

Pros: "Long slow lines. Insufficient signage for US Global Entry. Too few and slow US Customs. Largest plane ever flown to Florida from Northeast."

Cons: "Late departure"

Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."

Pros: "Normal flight, short, nothing special about it to mention."

Pros: "Nothing"

Cons: "Not so bad..."

Pros: "We were upgraded to business class and received wonderful service by all crew members."

Cons: "My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?"

Pros: "It was a short flight and there was entertainment on board."
Cons: "Missed my original flight due to the delay in the flight from Newark. Had to be placed on standby and this was the third available flight to Toronto I got on. Boarding took forever for some reason. People were in line for at least half an hour so they gave out free earphones to compensate. Otherwise you'd have to purchase it."

Cons: "Air Canada staff appear to wear their job dissatisfaction on their sleeves. They don't smile enough and often when they do its to each other like there's an inside joke we don't know about."

Pros: "- plane had more legroom than the usual - plane left and landed on time, an always welcome outcome for an AC flight - in flight movie selection was good"
Cons: "- plane was overbooked, and boarding took a while - staff only offered drink refreshments (ex. coke, coffee, etc) once, rather than the usual twice. The other time they just came by with water, which the flight attendant accidentally over-poured and spilled some on the middle passenger between me and the attendant. Good thing it was only water... - more turbulence than usual, but out of the control of the pilot"

Pros: "The flight crew went advice and beyond to help look after our two kids (ages 2 and 4). It was a full flight but they were the only children on board."
Cons: "Baggage fees and leg room."

Cons: "Audio jack for entertainment weren't working."

Pros: "Airlines keep the cabin too cold. On the domestic of the travel leg blankets were for additional pay which is crazy - I understand about meals, but blankets are required only because the conditions offered by the airline are uncomfortable. One luggage was lost, but that is now almost part of travel."

Pros: "The plane was very new. Had a great entertainment system. Power plug ins. USB plug ins. Seats were a bit small, but when are they not?"
Cons: "They forgot to bring me dinner then when I finally got someone's attention they told me they had given away ALL the dinners. How is that even possible? In the end they gave me a first class meal so not bad."

Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."

Cons: "Received my luggage after one day"

Cons: "Squeezed in like sardines. Nickled and dimed at every turn."

Pros: "They our sits for a better one because of my 6 year old son."
Cons: "Nothing"

Cons: "Very slow service"

Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"

Pros: "Leaving and never coming back!"
Cons: "Psychotic and delusional crew that take bad customer service to a whole new level!"

Pros: "Movies!! Newer plane too."

Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"

Cons: "It was a short flight so everything was ok"

Pros: "Crew was courteous and efficient."

Cons: "No variety in menu for a long time (business class)"

Pros: "Had extra legroom but paid for it"

Pros: "The fact that I was rebooked immediately to my new flight AC-DC 705 at 8:50 am by two wonderful ladies at La guardia airport who comforted then boarded me unto a flight due to the fact that I missed my original flight. This occured due to the Airport being Unorganized! As I had checked in well before 3 hours and was on time for my original flight at 8:30 am."
Cons: "I was rebooked so my new flight AC 705 was directed straight to Toronto. Only thing I disliked was that gentleman who was left at the gate for my original flight at 8:30am. He was rude!!!!"

Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."

Pros: "I was very kindly provided an upgrade and seat beside was empty, it was a great flight. thank you!"

Cons: "i was not able to travel with my spouse. the seat allocation process did not allow me to set this up prior to the flight or at the airport"

Cons: "Flight attendant crushed my backpack"

Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."

Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."

Cons: "It was great"

Pros: "Fast flight. Made it 12 min earlier to the gate."

Cons: "More legroom."

Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"

Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."

Pros: "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
Cons: "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"

Cons: "cancelled"

Pros: "It was quick and on time."
Cons: "Nothing."

Pros: "Clean, good crew, not too cramped."
Cons: "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"

Pros: "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."

Pros: "The flight was great"
Cons: "Overcrowded"

Pros: "Had a great tailwind and plane arrived ahead of schedule"

Pros: "The service was excellent! The crew was happy and accommodating."
Cons: "Nothing."

Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"

Cons: "Sat in the very back row. Seemingly had less space than any other row and got hit by every person walking to the bathroom. I know united can’t control how often ppl go to the bathroom but this was a rough flight with constantly having ppl out of their seats. Crew was great!"

Cons: "One hour on tarmac."

Pros: "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."

Pros: "Seats"
Cons: "I like that they had freer media for us to see and wifi abalibl"

Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"

Cons: "Delayed flight."

Cons: "The passenger in the seat next to mine rented a tablet from United and proceeded to spend the entire night playing games or watching movies -- he never turned it off the entire flight. The glare from the tablet made it impossible for me to sleep or even nap on the flight. I asked the fellow if he would mind dimming the screen but he told me that wasn't possible. If United could put dimmable screens on the tablets it would help create an environment conducive to sleep, which is what most passengers want on a redeye flight. Alternatively, privacy screens would cut down on the shared glare. As it was, the flight was a nightmare."

Cons: "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"

Pros: "Crew was nice"
Cons: "United seems to havens excessive amount of delays."

Pros: "There is nothing positive to say."
Cons: "Plane was delayed by 8 hours. We boarded and unboarded the plane 3 times. Why didn't they just cancel the flight? I missed my connecting flight. No food or beverage service. Didn't even let us use the airplane bathroom after a long delay. I paid to check my luggage and they LOST it and sent it to the wrong airport."

Cons: "Crew couldn't do anything to accommodate my diabetic wife"

Cons: "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."

Pros: "Flight was on time"
Cons: "Cramped seating."

Cons: "The tray table was very dirty. Asked for flight attendant for something to clean it with. She did clean it best she was able as had inadequate way to supplies with which to clean."

Cons: "Delay for 4 hours"

Pros: "The crew was very attentive. They offered refreshments when we needed."

Pros: "Lovely helpful crew."
Cons: "Fee for WiFi & for any kind of entertainment. Also mild confusion with boarding- -stood outside plane for several minutes. Difficult to hear when we were supposed to board."

Cons: "On trip to medford my lugguage got left in san fransisco and was never delivered to me so i went back to airport and it was just sitting there, no one there to give it to me so i had to look for someone to open room so i could get it. Then From medford to san fransisco There was no explanation cancellation, no one at counter for hours to figure out something else, no apology for inconvience, no vouchers for hotel or food since i had to stay at one since flight left so early in am. I had less then 10 mins to get from medford plane to denver plane. Thats running and up 2 flights of stairs and getting to door in nick of time. I missed a day of work and basically unless an emergency i wont fly united again."

Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."

Cons: "The flight was cancelled so I'm on stand by for who knows when"

Cons: "Wifi didn't work. Horrible leg room"

Pros: "Not much, crew was pleasant enough."
Cons: "Flight delayed 2 hrs, missed connection, had to spend day in limbo at DIA. Seats were rock hard on aircraft. I flew on UA because of the timing to my destination. 6 hours of travel time turned into a 13 hr experience. boo"

Pros: "After the 2nd broken plane, they gave everyone $10 food coupon"
Cons: "Three hour delay, two broken planes, but all things considered not too bad."

Pros: "The United App provided me with constant updates. This eased my concerns. Would definitely fly with United again."

Pros: "Very good"

Pros: "Much better leg room on the upgrade. Thanks for the blanket too."
Cons: "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."

Pros: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
Cons: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"

Pros: "I like everything"

Pros: "Crew took special care of my guitar -- much appreciated."
Cons: "Small plane. Kept bumping my head when I got up."

Pros: "The boarding on time..."
Cons: "My bag was delivered next day and broke...?"

Pros: "No media entertainment available on a 4 hour long flight is unacceptable"
Cons: "The food option was not up to tte par. Should start serving hot food."

Pros: "Got us to SFO early crew was good."

Pros: "The person sitting next to me was normal."
Cons: "The space was to small, flying makes me sick, my legs hurt, my back hurt and Didn't offer Dr. Pepper"