Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
Long flight but comfortable and not freezing as I have experienced on Hawaiian flights to the islands. They gave us blankets just in case. Nice touch.
NEVER MADE THE FLIGHT BECAUSE DELTA SAID THEY CAN NOT
Everything I mentioned earlier - the airbus was more comfortable indeed and the experience was further enhanced.
First class and monitors weren’t working for mine & my husbands. Eventually fixed, but quite annoyed as we bought first class. Also, No foot rests.
It would be nice if was given wires ear buds. Overall was a good experience was able to sleep on the plane
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense
The plane from SNA wouldn’t start after 5 tries. The team gave me an option of flying direct from LAX and giving me a Lyft ride there! Perfect!
I didn’t not like that I could not select my seat and ended up with the worse seat.
Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
Overall a good experience, but no wifi available for free or for purchase and we got wet from condensation or other water source during descent.
It was a more comfortable seat don't get stuck in middle, makes for uncomfortable situation
So bad, flight was been cancelled due to aircraft problem, so ended up buying anothet ticket.
I’m so sorry, I can’t remember her name, I believe it was Dimpti. She was stellar, also a mature Asian flight attendant, lots of flowers in her hair, just as amazing! But literally the crew was AWESOME . Only downside is there weren’t any charging outlets. Maybe I needed to ask a flight attendant , but it would’ve been nice to have one easily accessible.
Older aircraft, no meal, only food was for purchase. Not impressed United.
Stuck on tarmac for two hours plus a 5.5 hour flight. Rude flight attendant. And no meals, not even for purchase!
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Boarding seemed to be organized bedlam. For what ever reason, preboarding took longer than 20 minutes. Made the plane 20 minutes late taking off. Luckily we arrived on time. Flight crew seemed very friendly. Only slight turbulence.
The personnel were professional and friendly. The Boeing 737 Max 9 is too claustrophobic and was very warm at both airport gates, and still warm in the air.
Our itinerary included a 1 hour and 30 minute layover, which should have been sufficient under normal circumstances. However, our original flight was delayed. Before we even deplaned, we were instructed to collect our checked bags from baggage claim, clear immigration and customs, and then recheck our bags for the connecting flight. The airline knew—or should have known—that this was impossible. Checked baggage acceptance closes one hour before departure, meaning there was no realistic way for passengers from the delayed flight to recheck their bags in time. Despite this, the airline gave us misleading instructions instead of informing us that we would likely miss our connection. We completed immigration and customs in approximately 10 minutes, but our checked bags did not arrive at the carousel for more than 30 minutes. After collecting them, we had another 10-minute walk to the baggage drop area, only to find that no airline attendant was present. We then went to another airline counter, where an employee told us this had happened before and that there was nothing they could do because the baggage acceptance window had already closed. At that point, there were still 40 minutes remaining before our flight's departure, yet no one was willing to assist or offer a practical solution. When we asked to be rebooked, we were simply told to call the airline's 800 number ourselves. There was no accountability or customer support at the airport, leaving us stranded in a foreign country with no immediate assistance. After finally reaching an agent on the 800 number, we were rebooked on a flight for the following day. However, we were initially told that the airline would not provide any hotel accommodation and that we would have to arrange and pay for it ourselves. Only after making multiple calls and speaking with several different agents did one representative finally issue a hotel voucher. The entire experience was an exhausting and frustrating ordeal. What should have been a 20-hour journey ultimately became more than 30 hours due to the airline's poor planning, misleading instructions, lack of accountability, and inadequate customer service. The unnecessary delays, confusion, and absence of meaningful assistance caused significant physical exhaustion and severe mental stress. This experience fell far below the level of service passengers should reasonably expect.
Despite travelling ultra basic for the first time due to such increased rates we both managed with one bag each. Even boarding last wasn’t SO bad.
I loved the fact it was on time and it was a smooth flight to my destination.
Service was okay except attendant over served alcohol to passenger and passenger got tipsy and made me uncomfortable
Agent checking me in was great. Plane was nice. Problem was with the handling of my fragile check in. They damaged my steel drum, waiting to hear back from them to see if they will take any responsibility. Think twice about travelling with something fragile, they don't seem to treat it any different than normal luggage
Don’t actually know how this flight would have been since we missed it.
I had planned to watch the Westjet entertainment for the entire flight however, because the seat mounted outlets in our row did not work.
Not a bad flight but our priority tagged luggage was the very last to come down the carousel.
Our recent flight from edmontown to kahalui was excellent. The service staff was very friendly, knowledgeable, funny and attentive. Thanks to all involved that made or travel such a pleasant experience and we hope to fly with west jet again soon
The seats are too small. There are no screens for in flight movies which means you have to go to their app. Which is hard to get on. The usb ports are hard to get at. The flight crew particularly the female flight attendant was cranky. All in all I’m trying air Canada next time.
I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy
Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.
Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.
Flight pulled out on time but sat on runway for 30 mins. It was extremely cold in the aircraft despite wearing a winter coat. Surprisingly they had a vegetarian meal but could have some better snack choices for a 8 hour flight.
For a 5 1/2 hour flite i considered the "business class" to be subpar. The seats were just ok, no amenities, really nothing more than a long domestic flight. Frankly disappointed.
More choices on snacks. Built-in video screen to enjoy entertainment choices.
Almost a 6 hour flight and the only food option is a cheese plate… and chips. Also how is it there are no options for texting on American. I’ll be going back to delta and united.
Angela was the best fa ever. She made that 8 hour flight a breeze
Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!
Being back games on the in-flight entertainment. Also your flight attendants need a break, raise, or overall attitude adjustment.
Horrible! Rude flight attendant, barely any service on such a long flight. I wouldn't recommend Air Canada to anyone.
My original flight was canceled the day before due to mechanical issues. I had to rebook and spend $129 for a night at the airport Comfort Inn.
Flight Boarded and departed on time. The Flight crew was very friendly and accommodating. The aircraft was clean and free from clutter and debris. I will be happy to recommend Air Canada to my friends and relatives for their flight needs. They were very attentive and responsive to our needs as Senior citizens.
Everything. The crew was so friendly, helpful & smiled. We had an excellent flight getting in earlier.
From the kind young lady (w/Vancouver air security) who expedited our check-in to U.S. Customs to the Air Canada gate crew who gave us pre-boarding, the flight attendants who actually offered a strong hand to help me board once I had surrendered my rolling walker at the door, they are all reflections of the thoughtful, genuinely helpful Canadians we have grown to appreciate. Water and other beverages were offered throughout the flight to make sure we weren't dehydrated and the cookie was great. (Husband bought the fruit & crackers snack,) I was delighted to see three movies that I would not have otherwise seen and appreciate that AC left the last film viewable until its conclusion although the flight had actually landed. Last, mahalo to the kind strong gentleman who not offered his hand to help me debark the plane, but gave me an AC pin that I'll truly treasure.
Because I am quite tall a bit more leg room would have been more comfortable. Out of three seats I had the middle one, unfortunately.
Hated charging my devices. The location of the outlet was inconvenient. And no USB connection. So outdated.
Overall, great experience. Check-in and boarding procedure was smooth and orderly, check-in staff were very pleasant and there were no issues with the expected additional payment for check-in baggage (we knew about it beforehand because it was somewhat clearly listed at purchase time). Improvements: unfortunately with drip pricing becoming a more and more common corporate practice, at every step of the process there should be a clear indicator of anything that should cost money in addition to the price of the ticket and is commonly accepted as part of travel (i.e.--check-in baggage and/or food service on a 6 hour+ flight). This price transparency helps customers make informed decision and not feel like they are being ripped off, especially for something like a flight where you cannot easily change plans at the last second. Also, flight attendants seated in the back of the aircraft (rearmost row, 36, I think on that flight from Vancouver to Honolulu) didn't seem to have a dedicated area and were rather chatty with each other the entire flight. Not really a big deal, but I hadn't seen (or heard) that previously, and the flight was fairly quiet overall, except for a crying child or two.
Horrible that they pack so many children onto a 10h flight.
TSA scanned my boarding pass and i got through the gate but they airline deemed my not valid. Major flaw in the communication and boarding pass scanning system and now I’m paying an extra 2000 for the whole flight
