Pros: "the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19"
Cons: "Boarding process could be a little smoother and less frantic"
Cons: "Flight delayed 1hr"
Pros: "Quick and convenient"
Cons: "Comfort and food was lacking"
Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Crew was very nice. My mother needed a wheelchair on and off each time. And the staff was there to help her . That was a blessing"
Cons: "Not much. I know seating is limited on space, so that’s the only thing . Wish there was more space."
Pros: "On-time flight, satisfactory crew."
Cons: "Seat felt cramped (not helped by overweight guy next to me), plane was warm with very mediocre airflow, window seat was missing window."
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Pros: "Crew was friendly"
Cons: "Seats uncomfortable and no on board entertainment"
Pros: "Nope. Just got me to where I was going..."
Cons: "Complimentary food, service (smile a little guys!), comfort."
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Pros: "West Jet was well organized and very professional in helping travellers on a full aircraft reach Hobolulu. I was particularly impressed by the polite calm and efficient cabin staff. Will use this airline again."
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Service on plane. Attendants were delightful."
Cons: "Sat on the runway and it smelled of exhaust, which made me nauseous."
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "The crew were so kind and friendly. Kept the spirit upbeat and served us well. The bulkhead was roomy enough for carry on bags, so they weren’t taken away from us to be checked, which happened to us on the same flight last year with another Canadian airline."
Cons: "I do miss personal screens in seats, although I understand it’s not really necessary anymore. If there were a ledge or place in seats to accommodate personal devices for better viewing, that would b amazing. No more neck cricks."
Pros: "The staff are friendly and efficient"
Cons: "The plane is cramped and a noisey propeller model."
Cons: "They stopped renting out iPads on board. If don’t have own screens or for some reason couldn’t download app, makes for a long flight. Overall, great flight; all on time. Leg room borderline. Window seats can’t sneak to bathroom without waking others. Pretty much need to all get up to let them out."
Pros: "The flight was on time."
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "Short, but sweet flight"
Cons: "They were not on time"
Pros: "The staff are super friendly. The prices are good and the travel times and locations are convenient and what we were looking for."
Cons: "Checking in was a bit of a pain - there was a WJ staffer helping us with the self serve kiosk. She obviously didn't know how to use it, and just hit the continue button and kept asking us to fill in the personal information on the screens. It was funny to laugh at afterwards but not at the time."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "Waiting at Toronto airport from 8 oclock to 11 oclock pm"
Pros: "The leg room"
Cons: "They didn’t have wifi so couldn’t watch anything"
Cons: "suitcase was busted up on the bottom totally missing 1 wheel"
Pros: "Order ahead food was easy and selection was tasty"
Cons: "Bring a book! Apps to have your entertainment on individual devices is a bad idea."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "Carousel number although we only had carry-on"
Cons: "Sat be side large man. Took up too much space."
Cons: "Transferring between distant terminals in LAX was a pain. I'm glad that I had a long layover between flights to make the journey that required leaving and re-entering security."
Pros: "Aisle seat and the crew was great!"
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "You have to pay for a meal even though it’s a 5 hour flight."
Cons: "the seats are a bit confining."
Pros: "Not much"
Cons: "Always delayed, this time because an international flight arrived when we were supposed to board, frustrating"
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The crew was very helpful and polite. Short efficient trip."
Pros: "westjet connect to watch a tv show or the news or something"
Pros: "Staff was friendly"
Cons: "To many layovers, the gates were too far from each other"
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Cons: "Plane delayed for 1 hour...lots of kids, very crowd"
Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Pros: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Cons: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Pros: "The empty seat beside me"
Cons: "Poor connections for movies and wifi- broken"
Cons: "Movie options were extremely limited"
Pros: "Amazing staff, service, comfort, food, entertainment! Already looking forward to our flight home - the cabin crew was hilarious and so great to have onboard. Love it!"
Cons: "Only thing I can complain about is that we sat on the ground for over an hour and left 1.5 hours late. We had a layover before our connecting flight so it wasn’t a problem for us."
Cons: "When I bought the ticket I thought it was air Canada but it was air Canada rouge so no food no entertainment tried to download air Canada app but took about an hour to get 10 percent done so flew with no entertainment no drinks no food nothing. Boarding was a pain had a three year old also had to pay extra 50 dollars for my baggage. Typical air Canada nonsense. Would not use them again."
Pros: "Staff were friendly and accommodating"
Cons: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Pros: "Affordable and timely."
Cons: "Hard seats, no room for carry-on luggage, and not even a free cracker."
Cons: "OK, I get it, so they're not Southwest, I can't get credit on a future flight. But what's the advantage of giving me NO benefit for cancelling? I just didn't show up and they had a surprise empty seat at the last minute. Who wins?"
Pros: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Cons: "Everything was great - more selection on the movies/tv would be a plus"
Pros: "We flew to and from Tokyo in premium economy. The staff was friendly and multilingual. We appreciated the meals, each of which had a choice of Western or Japanese style; the overnight hospitality packs, which included a pillow and blanket, eye mask, earplugs, toothbrush, and comfy socks; and the unusual international movie options. Each flight kept more or less to schedule."
Cons: "The seat were roomy enough, but not as comfortable as we might like. Announcements took forever in three languages—I'd edit down. The breakfast rice congee was flavorless. One of our entertainment screens kept freezing. All minor gripes."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "Flignt from Honolulu to Vancouver delayed. Return flight also delayed."
Cons: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Cons: "We got delayed, but this was not the fault of the airline. My bags were put on the wrong flight as well"
Pros: "Staff was great."
Cons: "I avoid rouge at all costs and recommend others to avoid it too. I hate the lack of screens and zero complimentary food. A pretzel would impress me but I relate air canada rouge to delta or united and always have weak experiences compared to other aircrafts."
Pros: "Treated well and basically enjoyable flight, which is saying something on an eleven hour flight."
Cons: "On the return flight we arrived an hour late, and though we were told that they were holding our connecting flight, it left on time, five minutes before we got to the gate."
Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
Pros: "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."
Pros: "I liked the organized boarding process."
Cons: "Rouge Flight entertainment does not even come close to any other carriers entertainment system. Additionally, if you have a PC your're out of luck. It only works with IOS. Funny, it took me over an hour to find this out prior to the flight. The ground crew were all clueless if I could use my PC. I could have used my Smart Phone but it's kinda on the small side to watch a full length movie and drain my battery to 0. The Air Canada website was equally not helpful. I had to purchase their Ipad rental for $10 Canadian Dollars in order to watch a movie. Funny, they only had maybe 12-15 movies to choose from. Additionally, the bathrooms were disgusting and had broken parts everywhere. Flight was filthy. Looks like their just trying to scramble turning their flights around. I felt sorry for the people waiting in Honolulu for their flight back to Vancouver. Shame on you Air Canada. Time to upgrade your fleet please. You need to have better cleaning crews and definitely upgrade your Rouge Player system to accept PC's."
Cons: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Cons: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Pros: "Nothing in particular"
Cons: "Leaving Van over an hour late which made me miss my rental car agency's closing time by getting into Toronto so late."
Pros: "Flight attendants friendly and helpful."
Cons: "Seats very uncomfortable - no legroom. Flight comong home delayed several hours because of maintenance problem."
Cons: "One attendant walked by offering water - nice that they offered water in the middle of the flight. But she didn't even give customers the chance to raise their hands bec she walked by so fast saying "water, water, water." I wasn't even dozing off and I couldn't catch her and I was sitting by the aisle. Dirty bathrooms with doors that don't lock - not just one particular stall but more than one stall."
Pros: "It boarded and arrived on time."
Cons: "There was no snack unless you paid for one."
Pros: "Good flight once we got on board."
Cons: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "Price was good and flights arrived timely"
Cons: "It's a typical new aircraft that is crowded when full"
Pros: "That there were no delays."
Cons: "Not enough food or beverages"
Pros: "Seats are confortable, meals good and the crew are very nice"
Cons: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Pros: "They have television screens"
Cons: "Boarding pathetic, crew not friendly, only paid alcoholic beverages, poor food, landing worst of all flights that I had."
Cons: "My boyfriend and I were flying from Toronto to Salt Lake City, we didn't pay for assigned seating (because who really wants to dish out extra money for something as silly as that?) and thought that it just meant that we still had seats on the plane and they just might not be next to each other which was fine. We did online check in and having our tickets sent to our phones (his worked fine and mine never came through, yes, we triple checked to make sure my phone number and everything was correct). Both of our tickets ended up saying the seat was GTE so when we got to the terminal (two hours early) the moment an employee was behind the counter we went up to talk to them and they said that we would get a seat on the flight and that it wouldn't be a problem at all for us to sit together. Right before they start boarding an announcement is made that the flight was overbooked (by 8 people!) and they were asking if anyone would be willing to give up their seat and receive compensation (no one would). So, all 8 of us had to go up to the same snarky man who had told us that we WOULD be getting seats and have him explain to us that the next flight isn't until tomorrow and we had to go to the Air Canada customer service desk to get the flight plan figured out. We had to wait 2 hours in line just to talk to someone who tried to make Air Canada out to be the victims (how dare we not want to pay $40 for a seat and because of our frugality poor Air Canada now has to compensate us for the inconvenience AND get us new plane tickets, we should feel so bad for them because they are now losing money). We had to wait for about 40 minutes with this lady because she was either new or not competent enough to figure out how to get us new tickets with Delta (guess why Delta? because Air Canada had already overbooked the flight out for the next day too! Looks like they'll be losing some more money). Oh yeah, she also scolded my boyfriend for having his plane ticket on his phone, because it inconvienenced her. That lady finally left and we finally got help from someone who actually knows what decent customer service is (shout out to Michelle Khan at Air Canada). She was really nice and understanding and was actually able to go through the process of getting us tickets and in a timely manner. She explained that while it is a complete joke, by law flights are allowed to overbook their flights by up to 10% of seats available on the flight. We could understand overbooking by a couple, but really, 8? Never fly with Air Canada."
Pros: "Absolutely nothing"
Cons: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."
Pros: "The flight attendants were wonderful. Everything was great but they stood out to me and my experience."
Pros: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Cons: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
Pros: "I liked the food and snacks."
Cons: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Pros: "Fast and easy check in"
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Cons: "Because they had horrible service"
Cons: "Slow and stupid some of passages"
Cons: "The plane was filthy. The leg room seemed smaller than usual. The crew wasn't very friendly."
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "Flight was delayed 45 min"
Pros: "The crew were pretty good. The entertainment system and selection of movies were superb. Even though they were the same plane/airline this plane offered more leg room than our previous flight."
Cons: "Limited choice from the beverage cart. Our group just doesn’t care for Coke products. But that seems more like a preference issue, so take it for what it’s worth."
Cons: "This was our second trip with United in the month of December and once again we were delayed. This time time not quite as bad as the first time ."
Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Pros: "The breakfast sandwhich they gave me for free (because they didn’t have lunch? Idk they just said don’t worry anout it when I went to hand them my card)"
Cons: "Of course economy is just not comfy. Also I couldn’t sit with my girlfriend :( And the backside of the seat in front of me was dirty (fluid stains). They also didn’t have lunch on a 6 hour flight from 9am-3pm"
Cons: "Seats with little cushion that make you sit virtually upright for over 5 hours."
Pros: "Clean, good crew, not too cramped."
Cons: "Seats are very uncomfortable on the upright position. It would be nice to have some complementary food on a long haul. Even air Dolomiti on a 1 and a half hour flight offers better than... pretzels!"
Pros: "Everything went very smoothly"
Pros: "Crew was responsive to an engine circuit breaker issue while taxiing and returned to the gate to have it addressed. Took off two hours late, but secure in the knowledge that the problem was not a flight safety issue. Kudos to the crew."
Pros: "Flight was good, nothing stood out as good or bad. It just seems like a very tight space (I'm 5'3 and less than 150 lbs)."
Cons: "Going through TSA in Newark Airport was HORRENDOUS. A TSA agent grabbed my things out of my hand and threw it on the belt without any consent from me. I was still unpacking my carry on, to abide to the rules and no she just wouldn't have it and was very rude."
Pros: "The service was excellent! The crew was happy and accommodating."
Cons: "Seats too small. Guy next to me was practically in my seat."
Cons: "Phone charging outlet under my seat didn't work."
Cons: "One hour on tarmac."
Pros: "I'm sure this flight would have been fine if it wasn't missed due to previous maintenance delays on my first flight causing a catastrophic snowball to my entire trip."
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight. Especially lacking in any gluten free options or anything resembling healthy. A small thing of fruit that probably has 70 calories is not enough to sustain someone on a near 8 hour flight."
Cons: "I like that they had freer media for us to see and wifi abalibl"
Cons: "The plane was not at the airport on time and when it caused us to miss the flight they blamed the weather instead of the plane not being at the airport on time. They were rude and refused to give hotel vouchers."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Pros: "Smooth flight"
Cons: "No blanket"
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Cons: "They cut one hour and took off when I made chek in they gave another ticket I was supposed to arrive 6 pm in my destination I arrived 11 pm and they were very very rude when I tried to complain about it! United no more!!!"
Pros: "the soda water was good."
Cons: "It was late, as almost all United flights are. sad."
Cons: "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Friendly staff. Great customer service"
Cons: "Flight was delayed over 6 times and eventually cancelled. We missed a full day of our vacation. Hotel charged us a no-show fee since we couldn't make it on time due to the scheduling of the flights."
Cons: "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
Pros: "The crew was very attentive. They offered refreshments when we needed."
Pros: "Everything else was good"
Cons: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Pros: "After the 2nd broken plane, they gave everyone $10 food coupon"
Cons: "Three hour delay, two broken planes, but all things considered not too bad."
Pros: "Much better leg room on the upgrade. Thanks for the blanket too."
Cons: "And, on a 5.5 hour flight the flight attendants only came down the aisle one time to offer drinks or snacks. The seat was sort of dumpy, my charger wouldn't stay plugged in and the pocket on the seat in front of me was ripped."
Pros: "The staff was pleasant"
Cons: "We were delayed several times and deboarding came with a delay. Missed work and missed school."
Pros: "Having movies is the best, followed by pillows and blankets"
Cons: "Stressed and unfriendly attendants (except 2). Didn't ask meal preference, just gave me chicken and I had to ask for switch. Would say things like "I don't have time" and "we'll do it later when the cart comes around". Only had 1 drink service, I don't think they made it all the way to my row. Very different than flight from USA to Paris."
Cons: "Lining up is about getting overhead space. It gets brutal and awful atmosphere."
Pros: "Ease of check in with a stream line flow"
Cons: "the TSA check a bit delaying but okay over all"
Pros: "The crew was very professional and very friendly"
Cons: "The seats were narrow and the cushions felt like and old cushion on a wood board."
Pros: "Flight was on time and early to destination"
Cons: "Stuck in 32D, seat didn't recline, bathroom was my headrest, tv screen wouldn't turn off, no legroom at all.. Just a miserable flight."
Cons: "We booked with Air Canada but it was actually United. The flight was delayed five hours. This always happens with United and they seldom provide explanations or updates."
Cons: "There was a delay of 2 hours and 15 minutes that cause me to lose my bus and forced me to wait in the airport for 6 hours. Very bad experience"
Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"
Cons: "G hj j"
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Pros: "The flight was late, overbooked, and there was a weight problem that caused further delays."
Cons: "Delays, comfort, and rudeness of the flight attendant. It was just a horrible experience all around!"
Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."