Pick-up location | Lauderdale Lakes |
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Rental locations | 2 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
Hertz
10.0
Excellent
2 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Lauderdale Lakes
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10.0 Excellent
Jan. 2022
10.0 Excellent
Jan. 2022
9.2
Excellent
10 reviewsCleanliness
10.0
Comfort
6.0
Pick-up/Drop-off
10.0
Value for money
10.0
4 locations in Lauderdale Lakes
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9.2 Excellent
Jul. 2020
Pros:
I like how everyone had to stay outside due to the COVID-19. It felt safer that being in an enclosed area.Cons:
The tent was too small. I was standing in the Florida sun for about 10 minutes. Oh, yeah, it was during summer time.2.0 Mediocre
Apr. 2017
Cons:
Never got the rental.9.6 Excellent
Jan. 2017
Pros:
got a tremendous upgradeCons:
had to wait an hour, from time reserved10.0 Excellent
Jan. 2017
Pros:
The price was a lot better compared to the FLL airport. Note that this office closes at 6pm. They were easy to work with and made it easy to change our dropoff location. It cost us an additional $50 to change. I would recommend them.2.0 Mediocre
Dec. 2016
Cons:
the car smelled like dead fish like the previous renters went fishing in it and didn't clean it2.0 Mediocre
Dec. 2016
Pros:
The first guy helping me was very adamate about NOT writing down prior marks that were on the car. My car had multiple cigarette burns and the Check Maintenance light was on. When I asked for a copy of this, the sales guy got very nasty. He was sighing and rolling his eyes. Kept saying it's in his computer and he wouldn't write it down. I then started to voice my concerns and the guy told me I had two choices! At that point I knew he was going to tell me to leave but luckily another guy stood up and took over and he was very nice and switched me out of that car and offered me multiple cars to choose from. But then he scared me half to death about getting into an accident and how my insurance wouldn't cover everything 100% due to their guidelines. The guy talked to me for about 10 min straight about getting " their" insurance. In the end I didn't but I have never been so worried in my life about driving a car. Needless to say, I will never rent from Enterpeise again. In fact my experience was so horrible and offensive, I plan on contacting the regional manager.Avis
8.0
Excellent
8 reviewsCleanliness
8.0
Comfort
10.0
Pick-up/Drop-off
8.0
Value for money
7.0
One location in Lauderdale Lakes
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10.0 Excellent
Dec. 2018
Pros:
Excellent customer service. Very courteous and friendly!6.0 Good
Apr. 2022
10.0 Excellent
Jun. 2021
Pros:
The rep that helped me get car was super helpful in questions she asked if it wasn’t for her I would have ended up with not as comfortable of a rental for my large family.10.0 Excellent
Dec. 2018
Pros:
Excellent customer service. Very courteous and friendly!National
4.0
Okay
11 reviewsCleanliness
3.0
Comfort
2.0
Pick-up/Drop-off
4.0
Value for money
3.0
One location in Lauderdale Lakes
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6.0 Good
Mar. 2021
Pros:
It was a car.Cons:
The size rented was not what I received. I received a compact when I paid for a full size.2.0 Mediocre
Oct. 2020
Pros:
Canceled my reservation the night before my trip very unprofessionalCons:
Maybe don't cancel reservation the night before then, send a text saying it's because over booking when really it's cause nobody wanted to work at 8am2.8 Mediocre
Jan. 2020
Cons:
They gave away our reservation and left my family with no options on the busiest travel day of the year.4.4 Okay
Dec. 2019
Pros:
I paid less than I reserved. The young man st the counter helped when customer service on phone was rude and didn’t helpCons:
I waited over 5 hours for a car because they were sold out even though I had a reservation through you. Customer service on the phone hung up on me and kept saying they couldn’t help me find another location. They didn’t adjust my rental time for the same rate when it was there fault the cars were not there. The phone representative suggested I was late or the rental agent was incompetent. I had to drive across country in less than 24 hours to avoid a late fee even though I technically wasn’t late. I was given a free upgrade which was not good because the gas mileage sucked8.8 Excellent
Nov. 2016
Pros:
PriceCons:
Car was very dirty6.0 Good
Mar. 2021
Pros:
It was a car.Cons:
The size rented was not what I received. I received a compact when I paid for a full size.2.0 Mediocre
Oct. 2020
Pros:
Canceled my reservation the night before my trip very unprofessionalCons:
Maybe don't cancel reservation the night before then, send a text saying it's because over booking when really it's cause nobody wanted to work at 8am2.8 Mediocre
Jan. 2020
Cons:
They gave away our reservation and left my family with no options on the busiest travel day of the year.4.4 Okay
Dec. 2019
Pros:
I paid less than I reserved. The young man st the counter helped when customer service on phone was rude and didn’t helpCons:
I waited over 5 hours for a car because they were sold out even though I had a reservation through you. Customer service on the phone hung up on me and kept saying they couldn’t help me find another location. They didn’t adjust my rental time for the same rate when it was there fault the cars were not there. The phone representative suggested I was late or the rental agent was incompetent. I had to drive across country in less than 24 hours to avoid a late fee even though I technically wasn’t late. I was given a free upgrade which was not good because the gas mileage sucked8.8 Excellent
Nov. 2016
Pros:
PriceCons:
Car was very dirtyBudget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Lauderdale Lakes
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6.0 Good
Jun. 2018
Pros:
the price and ease of bookingCons:
the car smelled of cigarette smoke from previous renters; got charged more than originally quoted after return of the car10.0 Excellent
Nov. 2016
Pros:
It was all nice6.0 Good
Jun. 2018
Pros:
the price and ease of bookingCons:
the car smelled of cigarette smoke from previous renters; got charged more than originally quoted after return of the car10.0 Excellent
Nov. 2016
Pros:
It was all niceOne location in Lauderdale Lakes
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5.6 Okay
Apr. 2017
Pros:
After a tremendous amount of time, inconvenience, and multiple visits, we were finally given a vehicle that met our needs.Cons:
Our reservation made almost 3 months in advance meant nothing. We needed a minivan for our vavation, and there were none to be had.2.0 Mediocre
Mar. 2017
Pros:
Nothing, absolutely nothingCons:
The facility was terrible. There was not a lot of help, the employees on pick up and drop off were slow and disinterested. Customer service was clearly NOT a priority. The car itself was terrible. It was expensive and not as described. It had 36K miles so it was older but the condition was terrible. The cloth seats in the interior were stained beyond any rental I have ever seen and there was a disgusting smell like fast food in the car for the duration of my rental. I had to buy 2 car fresheners for the vents and they did not even help in eliminating the smell. Another man that I was speaking with when I was dropping off my car was complaining that the car he just rented from them had bald tires. The rental company was disgraceful. I have rented many cars, especially in the past 3 years. I will NEVER rent from this company again.2.4 Mediocre
Feb. 2017
Cons:
The car was dirty inside and out, even found a rotten lime under the seat. The interior was stained and the seats uncomfortable.2.0 Mediocre
Feb. 2017
Cons:
We had a rental car reserved and picking up at 6pm. Guess what? Rental car location is closed at 6pm! Tried to get one at the airport & they wanted to charge us 3x the price. Thank goodness for uber, because this was awful3.2 Mediocre
Feb. 2017
Pros:
not one thingCons:
Our confirmation indicated that there was a shuttle that would pick us up at the airport (just call the number provided). When we called the number (954-731-0701) at the rental location, they told us that they did not have a shuttle and that we would have to get a cab. That was the start of our unbelievably bad experience with this Thrifty location. After spending $30 for a cab to get to the place, we were told that they had no more full sized cars, which we had reserved. The only choice we had was a minivan, so that is what we got. As we left the parking lot, I noticed that there was less than a quarter tank of gas and there was a maintenance notice on the dash. I called the office and they said that we just had to return the vehicle at the same level of gas and that the maintenance notice was probably just for an oil change and just to "ignore it". Unfortunately, when we dropped off the vehicle at Orlando, they attempted to charge us for gas at $9.99 per gallon. I then had to go to the customer service desk in the terminal to get the charges taken off. We have traveled for many years and I have to say that this has been the worse car rental experience I have ever had and I will never use Thrifty again, and that Hertz should investigate the Lauderdale Lakes location in order to preserve the Hertz brand.10.0 Excellent
Feb. 2017
Pros:
we wanted to pickup a rental car away from the airport. This location is very convenient.Most popular car type | Standard |
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