Pick-up location | Little Rock |
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Car types | |
Rental locations | 15 |
Airport locations | 10 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger Van |
SUV |
Commercial |
Pick-up truck |
One location in Little Rock
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6.0 Okay
Jun. 2021
Pros:
Drop off goodCons:
Picked up car after hours with no garage attendant in a dark garage, car was not very clean and had torn floor Mat ,10.0 Wonderful
May 2021
Pros:
Staff was friendly and offered an upgrade.Cons:
Car had an awkward smell.8.0 Very good
Apr. 2021
Pros:
The truck as a whole was very nice and preformed very well.Cons:
Taken the truck through a car wash and filled the windshield wiper fluid reservoir. After using the windshield wiper fluid twice it alerted that it was in need of a refill.10.0 Wonderful
Mar. 2021
Pros:
The lady at the national counter checked us in she was so Awesome what a wonderful person.Cons:
nothing10.0 Wonderful
Mar. 2021
Pros:
Pickup and drop off was very easy and quick.5.2 Fair
Sep. 2020
Pros:
Car was new and cleanCons:
The staff was short handed and it took a long time to do paperwork and get keys.One location in Little Rock
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6.4 Okay
Dec. 2019
Cons:
Made a reservation only to find out they had no vehicles at all is what they told me. Then they had a van but was an additional $3010.0 Wonderful
Jul. 2019
Pros:
The staff were wonderful - very friendly and helpful! Got a nice, clean car that fit our needs perfectly.Cons:
We had to pay $13/ day to add my husband as additional driver. I’m used to adding spouse for free.2.4 Poor
Feb. 2019
Pros:
Terrible staff. Poor customer service. Extra charges on my bill that should not have been there. And they could care less about my concerns.Cons:
Hire new staff. They are horrible. I will never use Dollar rental car again.6.0 Okay
Oct. 2018
Pros:
hard to find location in Little Rock airport;Cons:
we are now getting huge bills for tolls - tolls that you cannot stop and by....... each toll comes with a $15 administrative fee. We were never told anything about these high fees........ should be illegal for car companies to charge these fees9.6 Wonderful
Jun. 2018
Pros:
Very friendly and helpful staff!!8.4 Very good
Jun. 2018
Pros:
The car provided great gas mileage and enough power to maneuver as nessary in today's traffic. Value was worth renting there. Saved $$ by doing so.Cons:
The car hadn't seemed to have been cleaned prior to re-renting. The rental service counter was extremely slow. There were 3 people in line at Dollar, and about 30 at another and the other agency finished with all the people in their line before Dollar finished with 3. Other than that, the rental process went fine.2 locations in Little Rock
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2.0 Poor
Oct. 2022
2.0 Poor
May 2021
Cons:
I was very disappointed because when I picked the car I specifically asked for the insurance, as I always do when renting a car. They told me it was added but I don’t pay attention when initializing and signing the contract. Unfortuanately I had a minor accident when parking the car when I returned the car. Then they told me I didn’t have insurance.10.0 Wonderful
May 2021
Pros:
the car was very nice and the process or renting it was easy.Cons:
nothing2.0 Poor
Apr. 2021
Cons:
They called me 4 hours before arrival and told me they didn't have cars10.0 Wonderful
Apr. 2021
Pros:
The staff was very helpful and friendlyCons:
Checking compartments for items left. We found an old face mask in ours2.0 Poor
Mar. 2021
Pros:
Car was clean.Cons:
The people at the Hertz facility could have been a little nicer. I called to change my reservation, ensured it was changed, go to the location and they had no recollection of the new reservation time. There were no cars available and therefore had to wait until my original time to pick up the car. They offered no apologies for my inconvenience on their behalf and were very rude about the whole situation. Will be going with Enterprise from now on.One location in Little Rock
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6.0 Okay
May 2021
Pros:
Staff was helpful drop off fineCons:
Holiday weekend and only one person working8.0 Very good
May 2021
Pros:
Pick up and drop off we’re very easy.Cons:
Price doesn’t come out to be what is advertised/secured through reservation. Upselling is confusing and not properly explained.6.0 Okay
May 2021
Pros:
Staff at counter and when return vehichle very friendly and professional.Cons:
Car I reserved was not available. So I could wait or settle for a Van. Not a fan of the mini vans, but took it so I didn't have to wait.8.0 Very good
Oct. 2019
Cons:
The line to pick up the rental was long and a bit slow.9.6 Wonderful
Jul. 2019
Pros:
Very easy pickup and drop off, great staff, even gave a free upgradeCons:
The vehicle itself was not great, I may have been better off not accepting the upgrade they offered.2.0 Poor
Apr. 2019
Cons:
The fact that the budget rental office at Little Rock Airport doesnt accept payment via debit cards was not identified when I made my reservations online ...using a debit card. I was unable to rent the car from them and was forced to make other arrangements at the last minute.. Very Dissatisfied5 locations in Little Rock
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2.0 Poor
May 2021
Cons:
Enterprise cancelled our reservation two hours before pickup and told us we would need to find another company.2.0 Poor
Apr. 2021
Pros:
There was no car to rent!Cons:
Have car when you rent it.10.0 Wonderful
Jan. 2021
Pros:
Very helpful staff.10.0 Wonderful
Dec. 2020
Pros:
Yes. Very friendlyCons:
The drop-off fee was excessive!2.0 Poor
Nov. 2020
Pros:
Car was niceCons:
The "TOTAL" price for my quote was $100 LESS than what I HAD to pay at the counter!!!! They don't accept debt cards, that WAS NOT MENTIONED on the website!! I WILL NEVER RENT FROM ENTERPRISE AGAIN9.2 Wonderful
Nov. 2020
Pros:
Staff was super friendly and helpful. H answered all our questions and helped to upgrade our vehicle to what we wanted.Cons:
There was a really long line and only two people helping at the counter. It seemed like this took a lot longer to move through the line and get out of the airport than it usually does at other rental places. Plus, there was no seating available, so you had to stand the entire time you waited.One location in Little Rock
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10.0 Wonderful
Sep. 2021
10.0 Wonderful
Aug. 2020
Pros:
YesCons:
everything was perfectOne location in Little Rock
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2.0 Poor
May 2021
Pros:
YES THE GUYS AT McCAIN MALL WERE GREAT THE GUY ON THE PH THAT SAID CATCH A CAB WAS NO HELP I WAS TO PIC UP AND RETUN AT AIRPORT BUT E-MAIL IN THEMIGHT BEFOE SAID NO CARS GO TO THE MALL WHEN GOT TO CAB THERE WAS A LINE OF AVIS CARS THERE OTHER THAN THE TWO GUYS AT THE MALL A VERY BAD EXPERIANCECons:
THE TWO GUYS WHERE I PICKED IT UP AT McCAIN MALL WERE GREAT THEY WENT OUT OF THERE WAY TO HELP AND MADE SURE I HAD SOMETHING TO DRIVE THEY WERE THE ONLY GOOD THING ABOUT MY EXPERIANCE I MADE MY RESERVATION TO PICK UP A !CAR! AT THE AIRPORT IN LITTLE ROCK AND RETURN IT TO AIRPORT IN LITTLE ROCK at about midnight before i was to pick up ! CAR ! I GOT E-MAIL TELLING ME TO PICK UP AT McCAIN MALL AND REYURN IT THERE I CALLED NEXT DAY AND ASK WHY PERSON ON THE PH SAID OUT OF CARS AT AIRPORT I ASK HOW DO I GET TO THE MALL HE SAID TAKE A CAB WHICH I HAD TO PAY FOR WHEN I GOT TO THE AIRPORT AND GOT MY BAG ON THE WAY TO THE CAB I PASSED A LINE WITH SEVERAL AVIS !CARS! GOT TO THE MALL AND THEY DID NOT HAVE A !CAR! THE ONLY THING THE HAD WAS A 12!PASANGER! !VAN! SO THATS WHAT I TOOK WAS THAT GAS GUZZLER WHEN I RETURN THE !VAV! THE TWO GUYS WERE VERY HELP FULL AND ONE OF THEM EVEN TOOK ME BACK TO THE AIRPORT TO CATCH MY FLIGHT THEY WERE GREAT AND IN NO WAY RESPONSIBLE FOR THE MESS YOUR COMPANY PUT ME IN ROY JONES7.2 Good
Oct. 2020
Pros:
the staff was great.Cons:
My car had an odor and I tried to get assistance or an explanation. The site I picked up my car was no help.5.6 Fair
Aug. 2019
Pros:
The car itself was in good shape. The staff at the receiving destination were helpful and friendly (the staff at the little little Rock location were rude and unhelpful).Cons:
The staff at the little Rock Clinton airport were very rude to me and delayed my departure by 35 minutes, over the fact that my credit card says "Jay Joiner" instead of "James Joiner". I showed multiple identifications showing my name as Jay, and the manager still was dismissive and unapologetic.2.0 Poor
May 2017
Cons:
They said they had no record of the reservation and I didn't get the rental car.10.0 Wonderful
May 2023
2.0 Poor
May 2023
One location in Little Rock
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3.6 Poor
Sep. 2020
Pros:
NothingCons:
My car wasn’t ready. Very poor customer service. Waited 45+ minutes on a car with a huge crack in the windshield and needed an Oil change. I will never use thrifty again.2.0 Poor
Jan. 2020
Cons:
Their customer service is horrible. I had to cancel my reservation and get a car from hertz because thrifty closed early6.0 Okay
Jan. 2020
Pros:
Staff was not particularly friendly, very matter of fact, almost short with you, if you had a question.Cons:
They did not have the car class that was reserved, then insulted my intelligence by trying to give a compact SUV as a substitute for a full size. I paid in advance.2.0 Poor
Jan. 2020
Cons:
We were arriving at 11:45 and they close at 11. Why can you make a reservation and find out they were closed? Glad there was a Uber that Kate.9.2 Wonderful
Nov. 2019
Pros:
Kind efficient staffCons:
Per hour payment for rentals between whole days10.0 Wonderful
Oct. 2019
Cons:
N/AOne location in Little Rock
One location in Little Rock
Most popular car type | Intermediate |
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