Pros: Everything worked. Easy pickup and drop off. Good price.
27 Sep 2016
The worst experience
Cons: This is my worst experience with a rental agency. Her name was Karen and she was very rude. They just had one car and that too was getting cleaned and made me wait for 15 minutes. She was trying to find excuses not to give me the car. Their recommendations were to get a car in the airport, take a shuttle, take a taxi etc and not in a mood to get me a car. I would never go back to them again in my life.
3 Oct 2016
Cost far exceeded the per day rate
Cons: We were quoted 29.99/day and the final bill was 49.99/day? I don't understand and they'll be getting a call. I won't be using Budget again!
12 Oct 2016
Pros: At least the car was there.
Cons: I had previously dropped off a car at the Melbourne airport a week prior without any issues. But when I picked up this car on the 10th, apparently it was at another location 3 miles down the road (Sears).
What irritated me was when I picked up the car nothing was said and the agent charged me double the expected rate. Once I had walked out to the car and figured out the doubled rate, they informed me that rate was down the street at the Sears location. Why wasn't this brought up at the time of pickup. Guess I need to be more aware of the budget practices.
21 Feb 2017
Schedule changes were easy online
Pros: I was able to easily adjust my schedule online via he Budget website. I had to ultimately cancel my reservation 24 hours from my pick-up time and was not charged any fee.
My 5-star ratings are based on previous budget rentals.
18 Mar 2017
Pros: Everything , nice people and efficient.
24 May 2017
At was not what we ordered and was nor washed
Pros: Agent was friendly, offered us a larger car and the easy pick up and drop off.
15 Aug 2017
Pros: Inside a Sears Service Center. Opened at 8am sharp.
Cons: I reserved a compact car (Ford Fusion or similar), they gave me a Fiesta, subcompact, but still chraged for the compact. There were very limited choises in this lot.
31 Dec 2015
Forgot my sun pass inside the rental car
Pros: I forgot my sun pass Advice at them when I drop off the car rental. Please ask them about it because I will come back after ten days, so I will take it.
24 Oct 2015
Pros: Clean car, friendly staff
Cons: The car was difficult to locate when picked up. It also had a push button start and I had no idea how to start it. I had to google how to start the car. Staff should've been aware of this and given instructions
Pros: Low cost and fast and easy rental at the last minute.
Cons: When they were trying to give me a mediocre car but when I complained, they gave me a better one.
28 Oct 2015
Cons: Is not located in the airport, have to call.
They didn't had the reservation in their system. Try to set me up with a different deal for less than reservation.
Local is dirty, not friendly.
14 Dec 2015
Excellent customer service!!!!
Pros: The thrift ad is misleading: it said unlimited mileage but when I went to get the car I was told only 450 miles and had to stay within the state. I wasn't too happy at all. I had printed out everything and it definitely said unlimited miles; the employee immediately went on line, booked me with another company and actually took me to another location to pick up a car. I rented the other car but can't stop telling everyone about the super customer service from thrift!!
Cons: Misleading ad!
It said unlimited miles....you lied:(
25 Jan 2016
Terrific service and Vehicle
Pros: Prompt and professional pick-up and delivery.
Cons: Nothing...at all.
5 Feb 2016
They were not open when I arrived
Pros: The price would have been better than the price I got for the national rental I had to get at the counter
Cons: They close at 7pm so any flight that arrives after that can not get their car. This was not clear when I rented it on kayak. I had to rent a car in person at the counter of national rental
7 Feb 2017
Pros: It was transportation
Cons: The car was too small, the ignition was hard to turn off and on. I never could find the lever to open the fuel tank door, so I could not return the car with a full tank. This was by far my worst rental car experience.
31 Mar 2017
Worst smelling rental ever
Pros: Not much to be honest it's was pretty much all bad!
Cons: The customer service , the smell of the car was horrible , the capped mileage that was different than what my wife reserved online, the inability to return the car to a different Thrifty location at the Orlando Airport 45 miles away. I will never rent from them again and as a retired USAF veteran and constant traveler thats saying a lot.
1 Jun 2017
Pros: Quick and easy
27 Jul 2017
Cons: There was no car available; I would have had to wait until 8 o'clock at night. I got another car
2 Oct 2017
Get what you pay for
Pros: New car, very basic car no Bluetooth, nothing I was surprised it had power windows!!!!!!
Cons: Had milage limit which was not stated on kayak when I made the reservation.
Cons: I didn't like that I had to purchase window wash, as it was totally empty.
2 May 2017
Pros: I needed to change my pick up time since my flight was delayed and it was very easy to reschedule and costumer service was amazing!
11 May 2017
Pros: Easy to pick up and drop off with polite personnel.
Cons: No warnings about the frequent unexpected and unannounced tolls we would encounter. No cruise control. Cheaply made car interior, but for the price it was fine.
10 Jan 2018
Cons: You don't have a customer service phone number. Please have some-one call me on 323 518 4616 asap. Otherwise you will be fully reported to the company in which you co-join.
31 Jan 2017
Easy inexpensive car rental
Pros: Renting a car outside of the airport was much less expensive. This rental car was at a car dealership toward the back garage area. Staff was really helpful and even recommended a few things to check out locally, which we appreciated. Car was clean, simple (Ford, Escort) good gas milage and got the job done. They even gave us a ride to the airport so we didn't have the hassle of a taxi. Great experience!
9 Feb 2017
Pros: ease of dropping off car
11 Mar 2017
Pros: free mileage, easy to extend, pleasant staff, ease of transaction.
Cons: extended day price a bit high
16 Mar 2017
Hertz Car in Melbourne
Pros: The service provided by Karlos Santos was very good.
Cons: The compact car was basic. It had no cruise control which I missed..
29 Mar 2017
Pros: Nice friendly people
Cons: Had to wait 20-30 minutes for a ride to airport
26 May 2017
Cons: The car was advertised to be located at the Hertz counter in the airport. It was not. It was 3 miles away. That was inconvenient and I had to arrange for my own transportation to and from the Hertz counter back to the airport. Hertz would not offer to take me to the other counter either. It was false advertising and I will not use Hertz or Kayak again. I was attending a funeral in Melbourne and did not welcome the hassle this caused.
Pros: The people assisting were awesome at every juncture.
27 Nov 2016
Pros: Able to use debit card with proof of insurance (cover page faxed from Geico immediately) and free upgrade. Worked with a wonderful rep at the counter.
1 Dec 2016
Pros: Friendly customer service.
10 Dec 2016
Cons: I made my reservation for a Saturday at noon, when I got there, they where already close, no one call me to tell me the location close at noon, why the even let me do the reservation if their close at that time, then I was told to go to the airport location that they would help me there,but when I got there they didn't want honor my reservation and they want it to charge twice as much. Melbourne FL.
3 Feb 2017
Great customer Service
Pros: Rob was very attentive and helpful. It was a slow day, so I got a free upgrade which made my trip so much more comfortable. I will definitely rent here again.
12 Mar 2017
Cons: Service center was overwhelmed both at pick up and drop off. Vehicle selection was poor at pick up.
Pros: The people who work there are terrific. Pleasant and efficient. Although it's not on the airport grounds, it's so close that a phone call to them means you'll be in their van within 10 minutes.
Cons: There was a residual smell of cigarette smoke (though it's prohibited by their conditions statement). It was only apparent after the car had been shut for a number of hours, and dissipated easily by driving with the windows open for a short while.
15 Feb 2016
Dollar rental is a scam and should not be allow on
Cons: Dollar rental is a scam and should not be allow on your site.
The contract was for unlimited miles as it said on your site.
When we got there to rent the truck they gave us a add on stating that we were limited to 125 miles per day.. They refused to honor the contract.
I ended up having to go elsewhere to rent a vehicle and payed more.. Who is going to reimburse me for breech of contract??
17 Apr 2017
No one was at the counter - other agents speculated that she went home
Cons: We were stranded. Agent was not available to rent car. Our flight was due in at 11:30 PM, I arrived to desk about 11:45. Other agencies were busy but dollar was vacant.
23 May 2017
No unlimited miles
Cons: Booked on kayak a mini van with unlimited miles. Arrived at counter and van not available but given a equivalent SUV. Then told that this location does not give unlimited mileage, apparently there is some fine print that says not all locations honor unlimited mileage, but you won't know until you get there to pick up. This is an important feature of any car rental deal and should be definitively disclosed not part of a bait and switch tactic.
Cons: At this airport you self park the car, then have to walk inside to the counter - a minor inconvenience.
22 Dec 2017
Car and service was good BUT....
Pros: car was clean.
Cons: First the car was not the one I reserved.
Second, The eToll was hidden and activated to trick you into not realizing that you are going to get charged 3.95 for toll and everyday that you have the car. WHY it was hidden behind the mirror and turned is beyond fair customer service. They put a note on the seat but in Florida we use Sunpass -not eToll, so it didn't dawn on me they were one and the same. By the time you got to the toll plaza to pay you were charged, I wanted to pay cash but it was too late "they said" So the right thing to do is call it what it is (Sunpass), tell us where it is (hidden behind the review mirror and have it off.
29 Jan 2017
Pros: Cost what was quoted when I picked it up
I asked for compact but all the had was midsize
Good customer service-pick up and drop off easy