Pick-up location | Melbourne |
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Car types | Compact, Convertible, Economy, Full-size, Full-size SUV, Intermediate, Minivan, Pick-up truck, Standard, Standard SUV |
Rental locations | 15 |
Airport locations | 10 |
Popular agencies | Budget, Dollar, Thrifty, Hertz, Avis |
Economy | C$ 118/day |
Compact | C$ 115/day |
Intermediate | C$ 79/day |
Standard | C$ 127/day |
Full-size | C$ 127/day |
Minivan | C$ 214/day |
Full-size SUV | C$ 291/day |
Convertible | C$ 214/day |
Pick-up truck | C$ 182/day |
Standard SUV | C$ 311/day |
6.4
Good
114 reviewsCleanliness
6.5
Comfort
6.8
Pick-up/Drop-off
6.5
Value for money
6.5
2 locations in Melbourne
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Reviews
2.0 Mediocre
May 2021
Cons:
When we arrived to pick it up we were told the vehicle wasn't there upon returning the truth is the vehicle was there but NO keys. That impacted by riders in more ways than one! Most disturbing is it was TOTALLY FILTHY!!! We gloved up (3 family members) and sanitized it from top to bottom!!! Never again!!!2.0 Mediocre
Apr. 2021
Cons:
Went to pick up van for group trip. They did not have one, said they couldn’t get one...sorry. This van was rented weeks before for a Senior Trip. Budget did not notify me or try to communicate about not having availability. The lack of help or concern was most unprofessional . We have rented these vans for years and have never had a problem. (Not from budget).2.0 Mediocre
Mar. 2021
Pros:
Nothing, Not Friendly or helpful, lady should find another line of work, customer service is her weak suit. I hope the company addresses this branch. Worst possible experience I have ever had. Add to that the Budget customer phone service was not helpful either, at all, and provided wrong information more than once. Spent almost 4 hours trying to salvage our trip with no help.Cons:
Well, having a car would be a good start. Reserved car in Feb for late March and they had none. Absolute worst customer service possible. Have not traveled in a year and this was our first experience since then. Had to cancel our planned drive. Will never recommend.2.0 Mediocre
Mar. 2021
Pros:
NACons:
We could not rent our car as it was not available. Found out when we went for pick up.10.0 Excellent
Feb. 2021
Pros:
YesCons:
It would be nice to have better directions about where the office is located.2.0 Mediocre
Jan. 2021
Pros:
Staff was not friendly. Would not take a debit card and would not work with me on a solution.Cons:
Clearly note no debit cards during reservation process.8.5
Excellent
45 reviewsCleanliness
8.5
Comfort
8.3
Pick-up/Drop-off
8.0
Value for money
8.1
3 locations in Melbourne
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10.0 Excellent
Apr. 2021
Pros:
Staff was greatCons:
Don't change a thing10.0 Excellent
Jul. 2020
Cons:
Great Price for the weekend. Thanks.2.0 Mediocre
Dec. 2019
Pros:
NothingCons:
They talked down to me and would not rest me a car I payed for and still have not got my money back! They ruined my vacation!!!!!10.0 Excellent
Jul. 2019
Pros:
KORY TATE WAS VERY HELPFUL EXPLAINED EVERY THING , HE IS VERY CUSTOMER FRIENDLEY.OVERALL EXCELLANT EXPERIENCECons:
NOTHING9.6 Excellent
Jul. 2019
Pros:
Friendly staff good doing business with themCons:
nothing8.8 Excellent
Mar. 2019
Pros:
Choice of vehicle 2019 KAI,VERY NICE CAR.Cons:
Rental price by month was to high.6.3
Good
35 reviewsCleanliness
6.6
Comfort
6.6
Pick-up/Drop-off
6.2
Value for money
6.5
2 locations in Melbourne
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Reviews
2.0 Mediocre
May 2021
Pros:
the staff was awful and I was unable to rent a car and had to go somewhere else!!10.0 Excellent
Mar. 2021
Pros:
Staff called to make sure that I was still arriving late, then stayed until I arrived (probably an hour after he was scheduled to leave).Cons:
Nothing4.4 Okay
Mar. 2020
Pros:
The guy in Melbourne was not customer friendly. Couldn't give me an idea where the car was in the mall parking lot. The parking lot couldn't find the car and finally said he couldn't speak English. I wandered around a mall parking lot for 15 minutes pushing the lock door button to hear a chirp.Cons:
The car was dirty and dusty. Had paint left off the rear driver window. Was left off from an auction???8.0 Excellent
Dec. 2019
Pros:
Friendly staff member—Frederick5.2 Okay
Jan. 2019
Pros:
Nice location but could use more parkingCons:
No choice in cars and agent seemed as if I were a bother to him. I'll just stick with Alamo/National in the future.2.0 Mediocre
May 2018
Cons:
We set up a rental car before ever leaving on our trip. When we arrived there was 22 people in line and one person working. We got tired of waiting canceled car and walked right up to Hertz and rented a car no wait. They had three people working and no line. Avis was a BIG FAIL in my book.5.7
Okay
42 reviewsCleanliness
6.1
Comfort
6.0
Pick-up/Drop-off
5.5
Value for money
5.6
One location in Melbourne
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2.0 Mediocre
Aug. 2019
Cons:
According to my reservation it included unlimited miles. Upon arrival I was told I had a 150 mile limit and roughly $0.50 per mile. Wasted my time and didn’t get to my destination.10.0 Excellent
Jun. 2019
Pros:
Everything went great!Cons:
Keep-up the good work5.2 Okay
Sep. 2018
Cons:
Long wait to get car/keys. Overcharged and charged for services not used or agreed to.8.0 Excellent
Jul. 2018
Cons:
Slightly higher charge than agreed due to taxws9.6 Excellent
Jul. 2018
Pros:
The lady was very accommodating when we had an issue with the first car we had ( low tire pressure) was very easy to work with !4.0 Okay
Jul. 2018
Cons:
I canceled my Thrifty reservation (made 6 months prior) as I was staring at a line of 6 people ahead of me, in a mostly empty airport. The man working the counter at the Melbourne International Airport appeared to be extremely slow, and the line didn't move in the 10 minutes I stood there. I decided to quickly access carrentals.com, and found a car at an adjacent agency that had no line. They actually upgraded me from a Ford Focus to an Infinity Q-50. Long story short, the line took way too long. After getting off a plane with a toddler, I'm not waiting 20 minutes or more to pick up a reserved car. C'mon.10.0
Excellent
4 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Melbourne
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10.0 Excellent
Feb. 2017
Pros:
The customer service was great. A very pleasant helpful staff.10.0 Excellent
Dec. 2016
Pros:
Amazing suv, would rent again! Professional staff on both ends. The experience was incredible.Cons:
No negative comments at all.10.0 Excellent
Dec. 2016
Pros:
The car was a 2017 Camry . It was a great driving car. Service was speedy and efficient . I would definitely recommend them.10.0 Excellent
Feb. 2017
Pros:
The customer service was great. A very pleasant helpful staff.10.0 Excellent
Dec. 2016
Pros:
Amazing suv, would rent again! Professional staff on both ends. The experience was incredible.Cons:
No negative comments at all.10.0 Excellent
Dec. 2016
Pros:
The car was a 2017 Camry . It was a great driving car. Service was speedy and efficient . I would definitely recommend them.7.8
Good
24 reviewsCleanliness
7.5
Comfort
8.1
Pick-up/Drop-off
7.0
Value for money
7.8
2 locations in Melbourne
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10.0 Excellent
Feb. 2021
Pros:
The car was not ready in Melbourne. I called an hour before I arrived to make sure the car was ready, so our friends did not have to wait for us. Once we got to the car lot we wait an hour for the car to be cleaned. We were on VACATION not watching a car get cleaned lesson.8.0 Excellent
Aug. 2020
Pros:
Staff all very nice and good price.10.0 Excellent
Aug. 2020
Cons:
not a thing. Great experience.4.8 Okay
May 2020
Pros:
The pick up was very nice, the drop off was a nightmareCons:
Clear exact information on the rental.5.2 Okay
Mar. 2017
Cons:
Service center was overwhelmed both at pick up and drop off. Vehicle selection was poor at pick up.10.0 Excellent
Feb. 2017
Pros:
Rob was very attentive and helpful. It was a slow day, so I got a free upgrade which made my trip so much more comfortable. I will definitely rent here again.6.0
Good
18 reviewsCleanliness
6.4
Comfort
6.6
Pick-up/Drop-off
5.6
Value for money
5.6
One location in Melbourne
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7.6 Good
Oct. 2020
Pros:
The check-in was smooth and quick. Had no hassles about supplemental insurance. Be sure to use your credit card for the rental. Mine has secondary car rental insurance. Mostly pleased with the Nissan Altima. Had two small dents that were noted but there were other scratches and one dent that was not highlighted. We took pictures of the scratches and the dent. Drop-off was quick and easy.Cons:
No obvious complaints. Price was more than I wanted to pay but competitive with other rental companies. Had a few extra expenses that blindsided me but cannot do anything about that. Final price was higher than expected by about fifty dollars.4.4 Okay
Jul. 2020
Pros:
The staff was friendly and worked with what they had, as it was not their fault personally.Cons:
No one answers the phone - I tried calling multiple times for it to go to a voicemail. When I arrived initially to pick up my rental car I was informed there was only one vehicle available and it was a massive SUV (I called the day before the rental to confirm a smaller vehicle would be available and was told yes and I was all good to go). The woman then informed me there was multiple additional charges being added to the rental agreement. I also had an issue with the vehicle during my rental period and could not get a hold of anyone at the rental company, so I went to the location and saw the employees are just sitting there IGNORING the phone ringing on purpose.10.0 Excellent
Jan. 2020
Pros:
April was great and able to answer my questions about possible extending my rental. She even gave me her direct line if I needed to call.Cons:
The airport (MLB, Melbourne, Florida) doesn't have the best layout regarding where the rental cars are. Not Dollars fault though!8.0 Excellent
Jan. 2020
Pros:
Took only a few minutes to check out and get the car on Christmas Day.Cons:
Auto maintenance. Car had a loud squeak when going over bumps and a loud rumbling at high speeds. it drove well, but needed maintenance.10.0 Excellent
Feb. 2019
Cons:
Everything was good, but this survey didn't allow me to enter my opinion4.4 Okay
Feb. 2018
Cons:
My confirmation quoted a price... at my destination I was told that the confirmation was only an estimate! REALLY??keddy by Europcar
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
-
Value for money
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One location in Melbourne
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Melbourne
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Melbourne
Most popular agency | Hertz |
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Most popular car type | Intermediate |
Average price | C$ 78/day |
Good deal | C$ 78/day |