Cons: Really I was not at all disappointed..everything was so smoother and the staff were fantastic...
3 Jan 2017
Pros: Great friendly customer service!
6 Apr 2017
Great Vehicle for Highway driving in March
Pros: I loved how safe I felt in my vehicle. I had initially asked for an economy vehicle but was convinced to upgrade for highway driving. I was warned the potholes were big and it was true. Having the bigger vehicle was safer and I felt good driving the highways out of St. John's.
3 Jun 2016
Pros: agent Dillon was very pleasant; free upgrade to Jeep patriot
Cons: front right tire had a leak, had to fill up regular which makes one a bit nervous since few gas station and not all had air pumps; display showed 268 left front and 199 right?! which made it a wobble ride most of the time. was car inspected?
15 Jun 2016
Very good service. Picked us up, dropped us off. C
Pros: Price was competitive, upgraded to larger car, excellent customer service.
9 Aug 2016
Pros: Car was clean
Cons: Car wasn't ready...waited five hours for a vehicle
16 Aug 2016
Pros: Everyone was very helpful and friendly. I would certainly use Enterprise again.
26 Aug 2016
Pros: the service was excellent . we had a small issue with the windshield wiper and they immediately had it repaired. I have nothing but good things to say and I would definitely look to going back again. As for Kayak they were great at getting us a good rental price . Thanks to you it made our vacation a pleasurable one.
6 Sep 2016
Very helpful and accommodating
Pros: Did their best to match me up with a smaller car. Staff were helpful and polite despite things being a bit hectic.
12 Sep 2016
very good experience overall
Pros: friendly, polite, knowledgeable
Cons: downside, the economy car I had booked was not ready when I arrived, only an SUV which I did not want. Had to wait for over an hour for economy car to be found and cleaned but... in the end, got my drive and everyone did what they could to move things along.
Cons: My reservation said St. John's Airport, but it wasn't in the airport. Apparently the location was offsite...very confusing. When I arrived at the wrong kiosk, I was told my reservation was "released" 2 hours after my scheduled pick up time (I arrived 2 hours and 5 minutes late due to my meeting running longer than expected). I wasn't told about this policy in my confirmation email. When I went to return the vehicle, there was a huge lineup and I wasn't made aware of the key drop box for people who had to catch a flight (which I was already late for and had to forgo the gas fill up thanks to a delay on the road to the airport since they were repaving it). Made for a very stressful experience.
2 Aug 2017
Cons: USED REMOTE LOCATION FOR BOOKING, THUS HAD TO PAY TAXI FOR 2.5 MINUTES FOR PICKUP--THEY LET ME DROP OFF AT AIRPORT--BUT--NO ONE TO OKAY RETURN CONDITION.
I CALLED NEXT DAY TO GET VERIFICATION CAR WAS OK!
LOGGED TIME AND CONTACT PERSON FOR FUTURE REFERENCE JUST IN CASE THERE IS AN ISSUE.
CAR RENTALS ARE LIKE BANKS AND INSURANCE COMPANIES
ALL PROFESSIONAL CRIMINALS.... PROTECTED BY THE LAW!
2 Aug 2017
No car available - reservation useless
Cons: Our flight was half an hour late and the reservation was not honoured. I spent hours trying to find another car in an almost sold out province. I ended up paying hundreds of dollars more.
This is completely unacceptable and will never use this service again! No one took responsibility.
6 Aug 2017
Pros: Very helpful counter personnel. We also received a much bigger car than reserved.
Cons: That our pick-up is 1 min. drive from the airport but the reservation makes it sound like it is at the terminal. In St. John's it is much cheaper to book from this off-site location but you need to take a taxi to get there.
One way rentals are charged and additional fee which is as much as the car rental fee itself.
19 Aug 2017
Prompt & friendly service
Pros: Car was exactly what we expected! Staff was accommodating and friendly
8 Sep 2017
Pros: The staff..they were excellent
Cons: I did not get the car I reserved. I reserved a mid size car like a Corolla and all they had for me was a Dodge Caravan. I spent a lot more on gas than I had budgeted. It was kinda large for only 2 people