Book Hertz car rentals at St John's Airport

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5947

Very good

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pick up the carwrong location

car was cleangreat experience

car availablecustomer service

rented a carcredit card

friendly staffnever rent

pick up and dropcar was dirty

location was closed

2.0

Hertz was listed as one of the car rentals when I searched for a car at Peoria Illinois airport. When I arrived at PIA I was told that the car rental Hertz had not been at the airport since Covid. I had to take a cab to the Hertz pickup place in Peoria, thus paying $50 to pickup the car. You mast take down that misleading information on your site,Reviewed 25 Jul. 2024

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2.0

The online price and car selection was good, however, Hertz was closed when we arrived and no car was available. SIXT, Avis, Budget, & Alamo were all open at the time. We tried to contact Hertz but they said to call Kayak. Kayak in turn said this was a Hertz issue. Unfortunately, we were stranded without a car as our accommodations were 1 hr away and it was now 8pm. We had no choice but to rent another car from SIXT, located in the kiosk directly beside Hertz. Andrew at SIXT was very understanding and accommodating given the circumstances. We would definitely recommend SIXT based on the continued service we received over the 8 day period that we rented our car. We dealt with SIXT again the following day after we had reconnected with Hertz to once again report the issues, cancel our reservation and ultimately continue our SIXT reservation. We totally understand that mistakes can be made and experiences must be flexible when travelling and we need to use these experiences to make future or pending decisions.Reviewed 25 Jul. 2024

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10.0

After a long day of travel, the customer service was top notch, and took all of 10 minutes. I had my car faster than I had my luggage :) The vehicle was clean, and for the first time ever when renting a car, it did not smell like cigarettes.Reviewed 25 Jul. 2024

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2.0

Their website is terrible. It was hard to get through to a person on the phone. Our flight was canceled due to the software problem, and we were unable to get a refund for our car rental from Expedia or Hertz.Reviewed 25 Jul. 2024

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2.0

They did not have a car for me even though I successfully booked it. They told me they called and left a message but I had no missed calls and no messages. They said it was because I booked the day before but they waited until I showed up the next day to tell me there were no cars. Put me in a really rough spot and were super unfriendly. I figured it out with enterprise who were so much friendlier to me.Reviewed 25 Jul. 2024

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2.0

I showed up and they told me they didn’t have a car for me and would need to be placed on a waitlist with no guarantee of a car, even though I had a confirmation # from them. They were quite rude about it as well. They had cars on the lot but were only available as upgrades and cost more money. There were numerous others in the same boat. They blamed it on crowdstrike which I understand but the customer service was very poor.Reviewed 24 Jul. 2024

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2.0

Did not pick up car. Canceled reservation and was still charged over 400$. When I call they say I can only be reimbursed by sending a email. I emailed them over 5 business days ago. No response. Would never EVER rent from a Hertz again in my lifeReviewed 23 Jul. 2024

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2.0

I flew on 7/19/24 - the day of the global IT outage. My flight was delayed 4 times, then cancelled, then we re-booked a flight at a different airport, and then we missed that plane and had to re-book again at the last minute. We had to fly to a different airport which would require a 2.75 hour drive to our destination. Fortunately, we arrived around 9:30 pm so we thought it wouldn't be too bad. Even given all of those inconveniences, do you know what the WORST part of our day was? Dealing with the staff at the Hertz desk. Manipulation, lies, and unnecessary delays. I was traveling with a child, and trying to ensure her safety while she laid down on a couch along the wall, waiting for me while I waited and waited and waited in line. BUT there were only a couple of people in the line! The wait was because staff spent an ENORMOUS amount of time with each customer, trying to deceive them and upsell them. When it was finally my turn, the staff did a bait-and-switch with me. Then he told me I couldn't upgrade. Then he told me I could only upgrade if I paid for the reserved car as well. Then he lied to me about my car insurance. Then he priced out a car for $85/day for 3 days and presented me with a written bill for $600.00. I asked for a copy of it for my records and he refused. My 7 year old granddaughter repeatedly walked over to me, sleepy-eyed and asked, 'what is taking SO LONG Grammy?' The staff made me leave the line, go and make another reservation and only then would he allow me to book a car rental. We finally left there AFTER 11:00 PM - to begin our 2.75 hour drive to our destination. It was an extraordinary abuse of a customer, and I will NEVER use Hertz again. I was not able to ever cancel the original reservation: K9242146653. The staff told me reservations cannot be cancelled and it didn't matter because you only get charged when you pick up the car. He said you could make 10 reservations and you wouldn't get charged for them if you don't pick up the car. Would you please ensure that this is correct as they were very deceitful and I can't trust anything they said. Please make sure that I am only being charged for the actual car I rented. It was a 2024 Hyundai Kona, license TN 736BMPZ. The new reservation number was #K92430569D0. Thank you.Reviewed 23 Jul. 2024

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2.0

I had an AWFUL experience with the Hertz group in the Niagara Falls NY region. 1) I knew Wednesday, the day before that I was going to be delayed by an hour picking up the car on Thursday, and tried 6 times to call. Several times the line hung up, one time it said it was busy and the last time a message said they were closed for the day (an hour before published closing time at 5pm) 2) when I arrived, I discovered that it was nothing but a rented beat-up desk in the corner of car repair office (Amherst Automotive) with NO Hertz staff on site. The car repair shop, of course, who rent to Hertz, took no responsibility for their customer service, nor did I want them too. But I HAD NO WAY TO GET IN CONTACT WITH THE MANAGEMENT OF THAT SITE! Finally, one of the repair shop managers called a number for the Hertz general manager and the Hertz rep said he would be there in 30 minutes. It took at least 45. While I was waiting another Hertz customer came in with the exact same problem I was having. She left though. When the Hertz rep finally arrived, the young man apologized and said that it was Hertz management who was stretching 3 workers over 4 offices and that they only turned up when a customer was expected. He gave me a dispensation to not return the car full as atonement for the trouble. RETURNING THE CAR WAS EVEN WORSE. I had to return the car on Sunday afternoon instead of Monday, but again, I could reach no one by phone, and there was NO Hertz drop box, and the number posted on door by Hertz gave a number that didn't answer when they were closed (I also happened to know that it doesn't answer when they are open either!) I called 4 different Hertz numbers, one I had been given by the Hertz attendant on Thursday, the one listed in the Hertz Niagara website, the one at the Niagara Falls Airport (that one the Hertz attendant said always worked---evidently not). Finally I called the national one, and was online two different times, waiting for a total of two hours standing there outside the closed repair shop. While we were waiting with awful wait music and advertisements blaring, (miraculously for a Sunday afternoon) one of the repair shop's employees came out from the building. He called HIS manager, who gave him permission to put the keys on the Hertz desk along with a note from me. Meanwhile, when I DID did finally get a live person...somewhere in the Philippines I think, that person didn't seem to understand what I was needing ("What do I do with the keys???") and she shunted me off to another person for a 1/2 hour's wait. The second Philippine lady finally said she had sent an email to the Hertz Niagara telling them that the keys were on the desk. I had taken a video of the car just to be safe, and took a picture of the keys and the note and the rental agreement for the same reason. I have NEVER EVER had such terrible service or seen such a completely unprepared system even in the back country of South America or the outer Greek Islands, where I've rented cars.Reviewed 23 Jul. 2024

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2.0

They tried to slip in an extra $80 charge for my car. When I asked them what it was for and attendant named Ashley made me wait for 30 minutes to speak to her supervisor. When I finally get to the supervisor all he did was make stupid dad jokes about how his day was going. He called me into his office, did not invite me to sit down, and spent 10 minutes determining that he has no idea what Ashley was doing. When I asked if this was of any concern— That his employees are just charging customers, large sums of money with no Justification, he just stared at me., And aggressive. Never go with her. Every couple years I Go with them because of a low price, and I get reminded why this is such a shitty company.Reviewed 23 Jul. 2024

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10.0

Fast, efficient service. No complaints.Reviewed 23 Jul. 2024

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2.0

We weren’t able to get the car. When we got there to pick up the vehicle, my husband was told that there was no car available for him to rent.Reviewed 23 Jul. 2024

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• How much does it cost to rent a car from Hertz at St John's Airport?

  On average a rental car from Hertz at St John's Airport costs C$ 132 per day.

• Where can I find Hertz car rentals at St John's Airport?

  100 World Pkwy is the closest Hertz rental location to St John's Airport. The telephone number for this location is +1 709 726 0795.

• Does Hertz offer shuttle or airport pick-up services from St John's Airport (YYT)?

  Yes