Cons: Smelled like smoke inside even though it was a non-smoking car.
12 Dec 2016
Pros: The car handled well, was fairly new, and overall mostly enjoyable.
Cons: The car had police evidence stickers still on it from god knows what. In addition, one morning the car would not start. I have experience as a mechanic and found that the positive battery terminal was loose and not making a good electrical connection. I fixed this and the car was fine for the rest of my trip. Needless to say, this should not happen and I should not need to diagnose and repair my own rental car. Perhaps a better pre-rental vehicle check would help?
10 Dec 2015
Bad customer service
Pros: Good price
Cons: Called in advance if I could have 30 minutes grace period for returning, they said ok. When I arrived, the guy behind the counter gave me the silent treatment for about 5 minutes, then said " you're late " I explained that I called, but didn't matter to him. He says they could charge me for additional day- he was really indignant. Most rental companies will give an hour or so grace, but this guy would have none of it, even after I called ahead.
3 Apr 2016
Pros: It's very easy very comfortable and the guy at the counter was great all in all very good experience
4 Apr 2016
It has alway been my favorite place to rent
Pros: They always have the car you need and the prices are good
27 Jan 2017
Representative was friendly
Pros: he was courteous and explained the breakdown of the charges with patience
Pros: Kayak did not state the fact that this location if you pick up on Saturday, u can't rent the car for a day because this location closed on Sundays. You will be charged 2 days rental even when the car is dropped off Sunday. I had to find another rental last minute and all my plans in jeapordy.
Very disappointed with Kayak.
Cons: Misinformation from Kayak, see comments.
7 Oct 2016
Worse experience ever
Pros: Close to home
Cons: I booked a SUV almost two weeks in advance, but on the day of pickup they had none on site! What's the point of booking in advance and paying? I wasn't the only one complaining when i was at their facility. People were returning cars right away because of engine issues, etc. They drove me to a nearby location (30 minutes) which had a SUV in stock, but it was dirty and had dents. I was already 2 hour late for my trip and i had no other option to take it. And it took them 2 weeks to release the final receipt. Not doing business with Hertz again.
26 Feb 2017
They overcharged me
28 Feb 2017
Customer service person at Newark, CA sucked - her
Pros: *Upgraded SUV
*The manager was good a resolving the problem and responsible.
*Clean Tahoe SUV
Cons: *No pick up from home even though I requested it a week in advance.
*Customer service person put me on hold over 10 minutes.
*Crappy customer service, the kiddies were running the shows.