Pros: They didn't have the car I ordered nor did they have a similar car. They simply tried to upswell me another car that cost (for only 2 days) another 100$ euros on top of my reserved price. I looked online and saw they had the model I ordered listed as available and several other automatics available. This caused me to cancel my reservation because I felt like I was being taken advantage of.
17 Jun 2017
Inconvenient pickup and dropoff
Cons: The pickup and dropoff is off the airport with unclear signs on how to get there.
Cons: As usual car rentals do not go smoothly. After their computer said that I could drop the car off at the Canandaigua store, when I picked up the car I was told it had to be returned to an airport location. That meant going to Rochester which required my daughter to go along. She then quoted me a price which did not match the computer's total, even with the change in the return location. Fortunately for me she did change that portion of the rental.
12 Aug 2017
Pros: The enterprise rep was very helpful, he made adjustments to our booking and looked for different options for us. The car we got was awesome and almost brand new. And we didn't have to worry about finding a gas station before dropping it off because we knew the gas price they chsrged per litre was you going to be reasonable. Overall, really happy.