Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0
Pros: My representative was amazing and thorough
Cons: N/a
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10.0
Great service from beginning to end.
Pros: Service and follow-up calls to check in were great.
Cons: I liked everything. Service exceeded my expectations.
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10.0
Pros: Staff was helpful and friendly
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10.0
Pros: very clean, almost new cargo van Andrew Pettis - our customer service agent - was very helpful.
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8.4
Great staff. Usual industry issues of up selling
Pros: Staff were great.
Cons: As always add on charges for things like insurance bump up the price and feel like a non optional thing. Online providers should help make it clear what is and is not covered.
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7.6
Honest Feedback
Pros: What did I like? Well - the awesome Enterprise employee upgraded us to a nicer car at no charge and it was only his second day on the job! Pick-up was quick and efficient; and the "looking forward to seeing you tomorrow" call from Enterprise on the day prior to pick-up day was impressive!
Cons: What didn't I like? There was water damage on both side mirrors and the windshield which made visibility a bit challenging at night time, and especially in the rain. The driver's side windshield wiper skipped, which made visibility VERY unsafe. The car gave TWO "Oil Alert" reminders in less than 48 hours, which was concerning. The dashboard panel was really dirty which made reading the speedometer and odometer quite difficult. The car did not appear to have been vacuumed prior to the rental. Typically, I am a big Enterprise fan; just not this time.
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10.0
Great Customer Service
Pros: The staff was very professional and friendly. They picked me up even though I was just outside their area. Stephanie and the crew couldn't have been nicer and more helpful. I will definitely go with them again if I need a car in the future.
Cons: It wasn't free. :-)
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6.0
Ok
Pros: Got a an upgrade because the car I requested wasnt available.
Cons: I was paying a decent price online, when I went in to actually pick up the vehicle. Ended up paying expensive fees that weren't posted.
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10.0
Fast, informative service
Pros: Eric and Brayden handled themselves very well, kept us informed of the necessary information that we needed and got us in and out as fast they could. Two great employees
Cons: N/A
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8.0
So expensive
Pros: Great staff, good service
Cons: I expected this to end up in the $300-$400 range, but it ended up nearly $800. Unexpected fees, taxes,, you name it.
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10.0
Good experience
Pros: Ease of rental and new vehicle
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10.0
Fantastic customer service. Melissa at the Rockvil
Pros: Quick processing and the car was ready to go within 10 minutes
Cons: N/A
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10.0
Pros: My representative was amazing and thorough
Cons: N/a
review from
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10.0
Great service from beginning to end.
Pros: Service and follow-up calls to check in were great.
Cons: I liked everything. Service exceeded my expectations.
review from
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10.0
Pros: Staff was helpful and friendly
review from
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10.0
Pros: very clean, almost new cargo van Andrew Pettis - our customer service agent - was very helpful.
review from
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10.0
Great Customer Service
Pros: The staff was very professional and friendly. They picked me up even though I was just outside their area. Stephanie and the crew couldn't have been nicer and more helpful. I will definitely go with them again if I need a car in the future.
Cons: It wasn't free. :-)
review from
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10.0
Fast, informative service
Pros: Eric and Brayden handled themselves very well, kept us informed of the necessary information that we needed and got us in and out as fast they could. Two great employees
Cons: N/A
review from
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10.0
Good experience
Pros: Ease of rental and new vehicle
review from
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10.0
Fantastic customer service. Melissa at the Rockvil
Pros: Quick processing and the car was ready to go within 10 minutes
Cons: N/A
review from
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8.4
Great staff. Usual industry issues of up selling
Pros: Staff were great.
Cons: As always add on charges for things like insurance bump up the price and feel like a non optional thing. Online providers should help make it clear what is and is not covered.
review from
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7.6
Honest Feedback
Pros: What did I like? Well - the awesome Enterprise employee upgraded us to a nicer car at no charge and it was only his second day on the job! Pick-up was quick and efficient; and the "looking forward to seeing you tomorrow" call from Enterprise on the day prior to pick-up day was impressive!
Cons: What didn't I like? There was water damage on both side mirrors and the windshield which made visibility a bit challenging at night time, and especially in the rain. The driver's side windshield wiper skipped, which made visibility VERY unsafe. The car gave TWO "Oil Alert" reminders in less than 48 hours, which was concerning. The dashboard panel was really dirty which made reading the speedometer and odometer quite difficult. The car did not appear to have been vacuumed prior to the rental. Typically, I am a big Enterprise fan; just not this time.
review from
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8.0
So expensive
Pros: Great staff, good service
Cons: I expected this to end up in the $300-$400 range, but it ended up nearly $800. Unexpected fees, taxes,, you name it.
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