Pros: great on gas
nice customer service team at the desk
Cons: Car was less than 1/2 full at pick up
Car indicated code 82 - oil change soon at pick-up
Car tires - tire indicator came on 1st day of trip and I had to fill up the tires. Had to travel some distance to find a gas station.
One of the tires was missing a value cap. I had to go to 3 different shops to try and find a value cap. Luckily Canadian Tire service was very nice and gave me one.
I am a women travelling on my own. I rent vehicles so I can be worry free. Wasn't the case with this rental.
30 Nov 2016
Cons: The customer representative had an ignorant and condescending attitude at pick up time.
He tried to say that I could not pay for the rental with my credit card while my wife was the only driver. He insisted that their policy was to charge the driver own credit card for the rental. Following a short confrontation, he proceeded with charging my card for my wife rental.
30 Dec 2016
Pros: The hospitality of your workers was phenomenal. I could not have asked for better service.
Cons: Having never driven a late model Caravan I found the brakes to be really touchy. It took a lot of getting used to. The seats behind the driver were not clean. It looked like kids had put their boots or shoes up against the front seats. I tried to clean them before I brought other passengers into the car but I think they needed a more thorough cleaning.