2.0 Mediocre28 Nov. 2019
Cons: We booked a rental car with Budget, when going to pick up the car they told us they didnt have any car for us. they had our reservation, but no car! We were told that this do happen and that they in those cases handed us over to Hertz instead. At Hertz we had to argue that we would have the same deal, as their cheapest car was gonna be $10 more expensive than the deal we had confirmed with Budget. This is absolutely ridiculous. We book a car, had a confirmation, then they dont actually have the car, ship us over to someone else and we have to pay a much more expensive price!
At Hertz we told them that the confirmation we had stated $25 per day, so the lady was going to clear it with the manager as this was lower than what their standard prices.
The representative came back after a few minutes and told us that they could do the $25 for us, as she had cleared it with her manager.
Foolishly of us, we did not double check this! They had a holding of $500 on our card, and when we asked what the total was we were told that it would be deducted from the $500 and the rest was going to be released again. We asked twice about the total and she did not tell us. We later realised that she had put $35 per day, instead of the $25 as verbally agreed, so obviously this was the reason why she didnt tell us the total!
We feel very cheated by the behavior of both Budget who didn't uphold the confirmation that they had a car for us and by the representative at Hertz who fully knew what she was doing!!
3.2 Mediocre31 Aug. 2019
Pros: Brought the car to the hotel, is about all the positive I could write about.Cons: Just about everything else, currently in communication with budget, regarding how dangerous, dirty and scary to drive the vehicle provided was.
3.2 Mediocre2 Apr. 2019
Pros: Staff was friendly.Cons: The car was dented all over, bumper coming off, rubber seal on the passenger side rear door falling off made door almost impossible to latch, water came through floorboard when it rains, and trunk could not be closed by my wife because she lacked the slamming force to make it latch. And more.....
5.6 Okay23 Mar. 2019
Pros: Pick up and drop off.Cons: Staff could be honest! There were two instances where individuals were very dishonest. It is the reason that I gave them the rating and will never again rent Budget.
2.0 Mediocre24 Feb. 2019
Pros: It got us from point A to point B.Cons: When we landed in ANU the budget rep told us they had no more cars, even though I booked months in advance. They forwarded us to Oakland Rent-A-Car. We were told they would “give us the same deal.” They gave us a total piece of garbage with 85,000 miles. Headlights broke first night. F-Budget.
2.0 Mediocre5 Feb. 2019
Pros: Nothing. No one was at the counter in Antiqua when we arrived. After waiting we were finally helped by another car company that called Budget and put them on the telephone with us. They told us sorry but they didn’t ‘t have any cars for us.Cons: Everything. No one there so no service. No cars. No help. No nothing. I would suggest you not listing them as a car rental agency in Antiqua
2.0 Mediocre14 Jan. 2018
Budget handed us off to Dollar RentalCons: Budget didn’t have any cars on arrival, told us to go to Dollar. Terrible car, dents/scratches Every panel, missing trim, fogged headlights, had tire issue was told now MY responsibility (not one was above 15psi), bad wipers made it harder to see.
2.0 Mediocre7 Aug. 2017
Budget Rental company name should be changed to rent a wreckCons: The mini van that was sourced through Kayak and Budget as issued to me with no other choice available was a very beat up and dented all the way around the vehicle, tires bald and rims dented. I had to add air to 2 of the tire 3 times during my weekly rental. The brakes had half their stopping power creating very concerning situations. The air condition never brought the interior of the vehicle below 75 degrees. I complained to the Budget rental location at the time of pick up and they claimed that the damage happened recently. I asked them how can they explain the rust in the dents if it happened recently? I was charged $830. from Kayak and Budget for a vehicle that was dangerous to my family. They vehicle had no right being rented in their fleet. The Kayak website showed a nice white mini van. Kayak and Budget did the ultimate Bait and Switch and ripped me off at the same time! I'm writing a letter to Trip advisor and also to the Antigua Board of Tourism about Kayaks and Budgets deceptive vehicle marketing. Should you require any additional information please feel free to call me (267) 738-7074 or Jamesrbell123@aol.com. Thanks Jim Bell
10.0 Excellent1 Apr. 2017
Pros: Nice peoples.
3.2 Mediocre31 Jan. 2017
Junkiest rental I've ever hadPros: The A/C worked good.Cons: Car was ancient with over 47,000 miles. Wheels were a mismatched and mis-sized set of balding tires. Brakes squeaked. Radio didn't work. Didn't have a jack until I noticed and asked for one. When I didn't use the car for a day, the battery light came on (but at least still started). And this was the better car I got when I returned the first car they gave me because the speedometer didn't work and the engine light was on.