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The flights were on time and I appreciated that the cabin crew helped passengers with overhead luggage - finding space etc - despite not being paid. Apparently their wages don’t start until takeoff. This makes no sense whatsoever.

It is stupid to have to go to Atlanta in order to get to Rochester NY. I was up for 36 hours because who can sleep on an airplane. I'll next do tht again.

Always a pleasure to fly with WestJet. I am however frustrated about the rising costs. We have started to resort to Ultra Basic fares to afford but really missing the extra bag but too costly.

The crew were all helpful, kind, and effective. There could have been more space under the seats.

Bumped from my connected flight, we arrived earlier than scheduled and I was bumped 4.5 hours later. There was no reason, they said my time I wouldn’t have connected in time. I had 41 minutes. None of Westjet customer service in airport could figure out why me and my 5 year old were bumped from flight we booked. We had 10 minutes to get to next gate after we got off the plane, one lady mentioned that’s not enough time to get to next gate. I was there in 3 minutes. Was originally suppose to fly out at 6:50 pm And was re scheduled to 11:45pm.

Everything went well, smooth flight, arrived on time, no lost luggage!

Horrible, delayed 3 hours due to a mechanical issue where the plane is deemed unsafe so we had to deplane after an hour on the tarmac. No credit was given even though plenty of passengers missed their connecting flights and then the baggage claim info showed that no flight was being loaded on the carousel whilst the bags were being dropped, so no one knew if it was the right flight or not since the arrivals screen didn’t show anything.

I think I'd sum up my experiences on this flight (Edinburgh to Toronto) by saying that Boeing 737s are simply too small for long-haul, transatlantic flights. The crew were excellent, the food was pretty good and the in-flight Wifi was a bonus. But 7+ hours on a narrow bodied aircraft with a single aisle and no in-built entertainment system, is a tough stretch - queues for the few toilets on board were lengthy at times; plus whilst the crew were doing food/drink service the aisle is blocked. It encourages you to stay in your seat the entire time (not great for those who need to get up and move around regularly) and the legroom is tight anyway. If this was priced as uber-budget, you could perhaps argue that you're getting what you paid for......but it wasn't and the price we paid was pretty standard for such trips (around £500 pp). I'd therefore urge caution and check the aircraft that is being used if booking with Westjet for flights to Canada from smaller regional airports on the Western edge of Europe. They do operate Boeing 787s from London and other major European centres - but it seems that if travelling from Scotland/Ireland the 737 is the aircraft of choice.......

The staff and crew at all points were warm and professional. The Westjet app was a plus.

I asked to cancel the flight two weeks before but the customer service agent said I can't. Now I just lost 600+ CAD for nothing. Never again on Kayak. I will never recommend it.

So cold. Too cold to sleep. Too cold to get comfortable. Wearing boots and a jacket and still so cold that I would need to curl up if a plane actually had enough room to allow me to do that. Miserable.

After we boarded, we sat on the tarmac at least a half hour. Not that big a deal really but kept me from giving the survey an excellent.

Traveling from Montreal to SFO, after landing in SFO, there was no announcement about where to claim our luggages. Our gate was in Terminal 1, and went to the luggage claim area in T1, but couldn't find any information on the screen. Eventually, an airport agent told us that our luggages would arrive in Terminal 2 luggage claim area.

Everything was excellent. I had lost my ID card and the flight attendant found it for me.

Very good, easy to check in, 24 hours to cancel, good prices, nice flight attendants!

I slept most of the flt after the red eye

Great flights. Only criticism is when landed I. Montreal, wheelchair service has no signage or anyone letting you know where to go , just an older gentleman at the desk looking confused

It's always very chill when flying to/from Billy Bishop airport and a fabulous view of Toronto on the way up/down. Free beer too on the plane!

Signature class to Uk makes the overnight flight bearable! Duck leg dinner best food we’ve been served in the air for a long time. Well done AC!

The food on Rouge is mediocre at best. The inflight entertainment did not work for me. I am technically oriented so there must have been an issue with the Rouge wifi network. I used my phone and downloaded content.

This may have been the hottest cabin temperatures I have experienced on any flight prior to take off lasting for approximately 30 minutes. I am not typically one to complain but I was genuinely worried about the health of several passengers on the flight due to the extreme temperatures including a small toddler.

I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy

Air conditioning was out for about 15 minutes that made it uncomfortable. WiFi went out halfway into the flight. Flight was about 45 minutes late.

Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.

Not really sure I enjoyed the flight at all. The flight attendants seemed a little tired and rude at times. The snacks were lacking in taste and sustenance. The flight was incredibly turbulent for three plus hours and the pilot had to do a second pass to land at our final destination because he was coming in so fast. He must have taken a short cut and because of it we had to suffer the violent turbulence and the dropping down. It had to be one of if not the worse flights I have ever been on and have traveled vastly all over the world.

Meals were not so good. Snack between the meals was very bad. Like Japan Airlines, they could eliminate the snack and make the second meal much better.

Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.

The flight was on time and crew were nice, seats were tight and there was entertainment available

Good service, friendly staff. Food was average for airlines and the seats were small.

Worst flight ever. I was suppose to have a 3 1/2 hour layover in Chicago but got to the gate 4 minutes before boarding.