Waukesha Car Rentals

Put the Service back in Customer Service!

Pros: Convenience of our local rental office was very nice. Car, a Kia Optima, was a free upgrade from the Focus (or similar) I reserved. Drop off was quick and relatively painless. Able to add collision/comprehensive coverage on the car which isn't usually covered by personal insurance these days. So that was affordable and convenient.

Cons: No mention, prior to arrival, that Ace was Mayfair Rent-A-Car. Confusing. Booked the rental through Kayak and got a pretty decent rate of $165 for 4 days. Someone needs to give customers a list of the documentation they need to bring to check the car out! I never needed to add insurance to a car rental before. Used to travel more and had bumped up personal insurance that took care of that. Because my Proof of Insurance was in my own car, which was in the shop, I didn't have it on me. Agent said "no problem" and added FULL COVERAGE to my contract--but didn't explain that to me. Had she, we would have gone back to retrieve the documents rather than pay $45 PER DAY for the insurance. I brought the proof back in 2 days later and another agent waived insurance for the rest of the contract. (When I initialed the insurance section, I was under the impression it was for the collision damage I purchased online--it wasn't) When I brought the car back, the agent charged me for the full 4 days of insurance (which ended up being more than the car rental!) and she had to backtrack and credit 2 days' worth. Also, they gave me a DIRTY car. Front end covered in bugs, interior dusty and not vacuumed. Not sure I'd use this firm again.

Pros: Drives well. Good gas mileage.

Cons: No GPS.