Winter Haven Car Rentals

Pros: Price

Cons: Slow service Employees chatting with customers despite line up

Cons: The small office in Winter Haven had terrible customer service. When arriving I had to wait a long time to even talk to someone, then had to wait another 45 minutes for them to do an oil change. There was no one there to take the "oil change needed" off of the computer, so had to wait for that also. When returning the vehicle had to pay for 2 extra days because the location where I needed to return it was not open on Sundays. I was not aware of this and was told it was my responsibility to find something like that out. I couldn't take it to another location because to do that would have cost more than renting it for 2 extra days. Very poor customer service.

No Customer Service

Pros: I did not like anything -

Cons: My itinerary said pick up at noon, arrived at 12:02, office was closed, called Hertz, they said the office closes at noon, nothing they can do, asked for a supervisor they said they'd look for anything nearby. Said there was one available in Kissimmee over 25 miles away, I drove there to get it, upon arrival, there are no cars in the lot, talk to the 2 employees inside- they said there have been no cars for over 3 hours, the next closest one would be at the airport. Total opposite direction I need to go, called Hertz again and got another supervisor, still no support, no apologies and no resolution to my prepaid reservation. I was told I need to call the 800 number Monday through Friday there was nothing more they would help me with. I contacted the 800 customer service number, was told they could do nothing for me, I would need to send an email. I will NEVER attempt to rent from Hertz again

Pros: The size was good.

Cons: The car was dirty and full of bugs and the customer service was not very pleasant.