Winter Haven car rentals

Cons: Nothing

Cons: I brought the vehicle back one day late, which I let them know about ahead of time and they told me that I would just pay for extra day, but they also added on an additional 15.00 as a late fee plus taxes which made it 85 dollars for the extra day, not 60 which is what they told me.

Cons: I thought I was supposed to get a bigger model, but was told it was a compact. The website said "specialty" vehicle. Also, the staff had differing stories about how toll roads worked, so they need to be trained on the correct answer.

Cons: The paper work at the pick up was incorrect.

Cons: no drop box for early return/ no Sunday returns. needed the rental only one day. Had to pay for 2 days.Had to take off work to return rental causing a loss of wages

Cons: The car was dirty and full of bugs and the customer service was not very pleasant.

Cons: My itinerary said pick up at noon, arrived at 12:02, office was closed, called Hertz, they said the office closes at noon, nothing they can do, asked for a supervisor they said they'd look for anything nearby. Said there was one available in Kissimmee over 25 miles away, I drove there to get it, upon arrival, there are no cars in the lot, talk to the 2 employees inside- they said there have been no cars for over 3 hours, the next closest one would be at the airport. Total opposite direction I need to go, called Hertz again and got another supervisor, still no support, no apologies and no resolution to my prepaid reservation. I was told I need to call the 800 number Monday through Friday there was nothing more they would help me with. I contacted the 800 customer service number, was told they could do nothing for me, I would need to send an email. I will NEVER attempt to rent from Hertz again

Cons: The small office in Winter Haven had terrible customer service. When arriving I had to wait a long time to even talk to someone, then had to wait another 45 minutes for them to do an oil change. There was no one there to take the "oil change needed" off of the computer, so had to wait for that also. When returning the vehicle had to pay for 2 extra days because the location where I needed to return it was not open on Sundays. I was not aware of this and was told it was my responsibility to find something like that out. I couldn't take it to another location because to do that would have cost more than renting it for 2 extra days. Very poor customer service.

Cons: Slow service Employees chatting with customers despite line up

Cons: Having to talk to the 800 person to extend my reservation for a day. She was rude, didn't listen to me, and didn't have good command of the English language.If she would have been my first point of contact I would not have booked with Hertz.

Cons: Everything was perfect

Cons: To have car as promsed!