Howard Johnson by Wyndham Chula Vista San Diego Suite Hotel

Awful Staff

We were close enough to beaches, which was the whole point of the trip.

The staff were awful. My girlfriend and I wanted to take her daughter and 2 younger siblings (ages 6 through14) to the beach for the first time so, upon booking this hotel, we made sure to input two adults and three children. We booked a queen room with a pull-out bed in the living room so everyone had somewhere to sleep. On the first night, I called the office and asked for more towels (we'd been provided with only two large towels, one smaller towell, and a couple washcloths). The lady in the front office abruptly said she'd check and hung up on me. I heard nothing more that night. I then went to the front office the next day and requested more towels again. The same woman advised house cleaning would bring more. On my way back to the hotel, a woman from the cleaning staff who either spoke very little English or was simply as rude as the first woman asked if I needed more towels. I said yes and she gestured to our room. I led her to the room and she collected the old towels we'd used and exchanged them for new towels, not providing more than we'd received in the first place, all the while sort of sizing up the room. I asked her for more and she said we'd have to ask the front office. I explained I already asked them twice and they were to have brought extra towels, not just replace the ones we had. She then apparently walked to the office to essentially 'tell on us' for having three children in the room, because soon after the original lady from the front desk called our room stating we couldn't have children in the room and we only booked two adults. She proceeded to threaten either kicking us out or charging us more for having lied about the booking when we hadn't lied at all. She checked her systems and decided it was an internal error, not our own, but we were left worried and concerned about our belongings every time we left the hotel. An issue of towels may seem trivial but these people were incredibly rude to us for our entire stay. They turned a relaxing weekend into a weekend of arguing, not having enough towels to dry everyone off, being threatened, and being worried each time we left the hotel that we'd come back evicted or with stuff missing. Probably the worst hotel stay I have ever experienced.