Good to know
Distance to city centre
|Cleveland Hopkins Intl|
Distance to airport
|"Pool and hot tub were perfect temps!"||(in 4 reviews)|
|"The staff was great!"||(in 16 reviews)|
|"nice breakfast included in our booking"||(in 9 reviews)|
|"Unaccompanied children running rampant in pool area"||(in 3 reviews)|
|"Having to pay for breakfast."||(in 6 reviews)|
Time of year
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Very clean & bed was very comfortable. Plenty of parking. Coffee was convenient and delicious.
Afternoon front desk receptionists were just ok.They rushed you, I had to ask for my gift bag left by the Bride for each of her guests. Called front desk was told I wld be called back about our shuttle, instead we went down and they seemed not knowledgeable as to what was going on. Night time front desk was empty for a long period of time after a large group of us entered after a wedding. The older women who finally emerged, immediately started screaming at people for not realizing they were to close to the back of the bar. A man said he was just looking for a corkscrew (most people do not travel with a corkscrew) And her response was yelling “I’ll call the police!” Completely unprofessional, unnecessary and very over the top. The man was very compliant, calm and didn’t even speak he immediately retreated from the unauthorized area.when this out of no where employee came running and yelling as if the man were a child . She very rude and looked unkept. I personally didn’t realize she was the front desk worker.Not appropriately dressed, and hair was very grown out and didn’t even look combed. Disappointing considering this is your guests only personnel to communicate with your hotel.
Difficult to find. Entrance not well marked.
When I arrived they didnt tell me they switched my room from a king suite to a standard double bed. When I went downstairs they told me they over booked and didnt have anything available. So I told them to cancel everything and they found another king bedroom that they finally got me into.
Great customer care at front desk! Thanks!
The hotel itself was beautiful inside... there was also plenty of parking.
The bed was lopsided... it sagged in the middle.
The Brand-New Hilton Garden Inn Cleveland East Mayfield Village hotel is conveniently located off Interstate 271 in Mayfield Village, Ohio. Within minutes of major corporations such as Progressive, Philips Healthcare, Novelis, Parker Hannifin and much more. Our hotel is only 15 miles from Downtown Cleveland, Progressive Field and Quicken Loans Arena. Business Features at our hotel include: Complimentary on-site parking, Complimentary high-speed wired and wireless internet access. Enjoy Guest Rooms which are each equipped with: Spacious Work Desk with Ergonomic Mirra chair by Herman Miller, Two telephones, with voice mail and data ports, Complimentary high-speed Internet access - wired and wireless, Hospitality Center featuring Microwave, Refrigerator and Coffee Maker, Iron/Ironing Board and Hair Dryer. Hotel amenities include: Indoor Heated Swimming Pool, Whirlpool, Complimentary on-site, fitness center equipped with PreCor Fitness equipment, Complimentary 24-hour Business Center. Dining Options include: The Great American Grill restaurant offering Breakfast, Lunch and Dinner options, Daily Evening Room Service from 5:00 PM- 10:00 PM, 24-Hour Pavilion Pantry offering convenience food and sundry items. Our hotel specializes in Meetings and Events, just leave the details to us! Over 2,700 square feet of banquet/meeting space, Dedicated, seasoned banquet and sales staff to focus on your special event, High Quality and varied catering menus options available to compliment any budget. Offering Breakfast, Lunch, Dinner and Break/Snack options for your meeting/event. ***** Everything. Right where you need it. *****
based on 586 reviews
Things to Know
- Comfortable beds
- Great reception
- Clean rooms
- Friendly service
Policies vary by room type and provider.
FAQs when booking at Hilton Garden Inn Cleveland East/Mayfield Village
Does Hilton Garden Inn Cleveland East/Mayfield Village have special cancellation policies due to coronavirus (COVID-19)?
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Reviews about Hilton Garden Inn Cleveland East/Mayfield Village
Most Popular Landmarks
- Museum of Contemporary Art 13.7 km
- Cleveland Botanical Garden 14.1 km
- Severance Hall 14.2 km
- Cleveland Museum of Art 14.3 km
- Cleveland Museum of Natural History 14.3 km
- Playhouse Square Centre 20.1 km
|Cleveland Hopkins Intl||36.7 km|
|Cleveland Tubbs Jones Transit Ctr - 2115 E 22nd St||19.6 km|
|Cleveland Greyhound Station||20.1 km|