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|"Great location and lovely rooms!"||(in 47 reviews)|
|"Staff is friendly, helpful, and kind."||(in 56 reviews)|
|"Bed were very comfortable, breakfast was great."||(in 9 reviews)|
|"No self parking; no bike on car allowed"||(in 31 reviews)|
|"Valet took a long time."||(in 3 reviews)|
|"Restaurant in hotel overpriced."||(in 6 reviews)|
Bed was comfortable.
Furniture a bit scuffed.
The hotel was clean and in a central location.
Please add fabric softener to your sheets! And the light by the room better wasn't working.
I liked the access to food and drink, as well as the view of the lake in our second room.
I did not like how this place was not soundproof - you could hear everything in the room next door.
Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude.
Staff was nice, location was awesome and restaurant and room service were great
Housekeeper was way to noisy every morning
No recognition for being an SPG Member
We had lunch in their restaurant and I had an amazing beet salad.
I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Good hotel for the money
Cleanliness and layout of rooms.
No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Nice, clean, but no wow factor.
The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Great location in Downtown Cleveland
amenities, proximity to points of interest, great adjacent restaurant
lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Front desk was very friendly and quick to get us checked in and out.
Parking was very expensive.
The place was clean and comfortable with a higher end business vibe.
I always stay here when in Cleveland. The staff are esp[ecially friendly, the room service is fantastic, and the free shuttle taxi within 5 miles is a lifesaver.
I didn't like the bedpost that stuck up and always seemed to catch my thigh.
After making my reservations online, I went to the front desk to check in. The Extremely rude desk clerk informed me should could not find the reservation, apologized that they were booked up and said there was nothing she coudl do. I showed her my reservation I had printed out and she said she still could not find the reservation and nothing she could do. This went on for more than a few minutes. Finally a manager found my reservation, they had my last name as my first and first as my last. The manager was polite, but did not make up for the rude clerk. Of all the people I saw while I was at the front desk for check in and check out, I would say about 80% were there to complain.
Aside from a great location, guests who stay at the Westin Cleveland Downtown will find that it is full of quality amenities and features, including within the rooms themselves. This is a large, quality property that has 484 rooms in all. This is a smoke-free property, as well.
The rooms at the hotel have the types of comforts that guests are looking for today when they travel. Travelers can expect to have pillowtop beds and down comforters, along with coffeemakers and refrigerators. The rooms include air conditioning, along with a private bathroom, free bottled water, and free toiletries. The rooms are very comfortable from top to bottom.
For a surcharge, guests can enjoy cooked to order breakfasts between 7 am and 11 am each morning. The family-friendly property has WiFi in the rooms for a surcharge, as well as for free in some of the public areas of the hotel. Guests can find a safe-deposit box at the front desk, along with concierge services, a business center, meeting rooms, conference space, a bar, and more.
Travelers who are staying at the Westin Cleveland Downtown will find that the location truly is spectacular. The guests will be a short distance to a number of area parks, as well as attractions like the Rock and Roll Hall of Fame, JACK Cleveland Casino, Great Lakes Science Center, and the Cleveland Convention Center. Some local places where travelers can have a bite to eat include Cowell and Hubbard, Chicago’s Home of Chicken & Waffles, and Hodge’s.
based on 956 reviews
Policies vary by room type and provider.
Guests with existing The Westin Cleveland Downtown reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Westin Cleveland Downtown for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Cleveland Downtown is located at 777 Saint Clair Avenue Northeast in Downtown, 0.5 km from the centre of Cleveland. Cleveland Public Library is the closest landmark to The Westin Cleveland Downtown.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Cleveland Downtown.
Yes, The Westin Cleveland Downtown offers free Wi-Fi.
No, The Westin Cleveland Downtown does not offer free parking.
No, The Westin Cleveland Downtown does not offer free airport shuttle service.
The Westin Cleveland Downtown is 16.7 km from Cleveland Hopkins Intl. The Westin Cleveland Downtown is 68.5 km from Akron/Canton.
Yes, The Westin Cleveland Downtown is a pet-friendly hotel.
No, The Westin Cleveland Downtown does not have a pool on-site.
The Westin Cleveland Downtown has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.