Pros (+) Bed was comfortable, location was perfect, staff was super friendly.
4 stars
Hyatt Regency Cleveland at The Arcade
420 Superior Avenue East, Cleveland, OH 44114, United States
Cleveland, OH
See location+1 216 575 1234Photos of Hyatt Regency Cleveland at The Arcade
Overview
Located in Downtown Cleveland, the Hyatt Regency Cleveland at the Arcade is one of the most historic hotels in the area. Built in 1890, this hotel is more than just a place to stay; it is an experience.
Known as one of the most quintessential wedding venues in Ohio, it also offers guests quick and easy access to the Rock N’ Roll Hall of Fame, The Cleveland Museum of Art, and the Cleveland Zoo. For sports fans, it is extremely close to the Quicken Loans Arena, FirstEnergy Stadium, and Progressive Field. Guests of the hotel will see just how much fun they can have and won’t have to go very far!
Each room features a modern setting in this very historic building. The Cleveland at the Arcade features VIP suites, King suites, and Double suites. Each room has Wi-Fi, a minifridge, coffee makers, hair dryers, an iron, a large safe that can hold a laptop, and a Hyatt Grand bed. The VIP suite even has a beautiful, marble tub for ultimate relaxation.
There is a restaurant and lounge in the hotel for guests to dine or have a quick cocktail. The Marengo Luxury Spa is located in the Cleveland at the Arcade for guests who are in need of a massage, nail, or hair services.
Along with a 24-hour fitness and business center, the Cleveland at the Arcade is a great place to stay for families and business travelers. It is a perfect blend of history and relaxation.
Latest deals for Hyatt Regency Cleveland at The Arcade
Amenities at Hyatt Regency Cleveland at The Arcade
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Wi-Fi available in all areas
Dining
- Minibar
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Adapter
- Air-conditioned
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
General
- Window
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Workspace
- Fax/photocopying
- Fax
- Laptop safe
- Desk
Parking and transportation
- Parking
- Valet parking
Bedroom
- Alarm clock
- Wardrobe or closet
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
Fitness
- Fitness centre
Spa
- Spa
Reviews of Hyatt Regency Cleveland at The Arcade
8.2
Very good
1947 verified ratings
Wonderful
1065
Very good
301
Good
222
Okay
110
Fair
104
Mediocre
48
Poor
97
Summary of reviews
Guests say
Guests appreciated the hotel's great location, beautiful design, and friendly staff. However, many expressed dissatisfaction with cleanliness issues and service problems during check-in and billing. Overall, the hotel offers a good experience but needs to address these concerns for a better stay.AI-generated from customer reviews
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Score by provider
8.2 out of 10
8 reviews
All reviews
Pros (+) The bed wasn’t the best. No mattress pad and small pillows.
Cons (-) The noise was more than a bit bothersome
Pros (+) I loved the uniqueness of this Hyatt. The architecture of the arcade as the lobby to the small details in the room were gorgeous. It was close to everything downtown and only a 10 minute walk to the Q which is where the concert was at that I was in town for.
Cons (-) Because it is an older building, it did have a bit of a musty smell and the air circulation in the room was not that great. Also they serve breakfast in the arcade and it is noisy and woke us up in the morning.
Pros (+) The hotel is located in a great area and is pretty central to a lot of great spots in Cleveland. Very elegent hotel.
Cons (-) The valet service people seemed really confused about what was going on when I pulled up. At one point during my stay I ordered some room service items and they just never came. The bed I slept in had no sheets on the mattress, which was super weird. I also discovered blood on the mattress. Pretty weird!
Pros (+) Conveniently located downtown this hotel is one of a kind. The Arcade is very impressive and takes you back in time. Rooms were updated and clean. I would stay there again.
Pros (+) We stayed in the vip suite and it was nice. Very spacious.
Cons (-) Furniture and decorations were a little dated. Same with the electronics.
Pros (+) Beautiful
Cons (-) Parking
Pros (+) Very close to downtown attractions in a unique building.
Cons (-) Very few "extras" provided without cost.
Pros (+) Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.
Pros (+) Pleasant and helpful staff.
Cons (-) Dirty, dirty, dirty...stained carpets, broken tiles, torn upholstery on furniture, moldy shower curtain - GROSS!
Location
420 Superior Avenue East, Cleveland, OH 44114
What's nearby
- Cleveland Mall179 m
- Public Square249 m
- Terminal Tower0.4 km
- Quicken Loans Arena0.5 km
- Progressive Field0.7 km
- Playhouse Square Centre0.9 km
- FirstEnergy Stadium0.9 km
- Rock and Roll Hall of Fame0.9 km
- Steamship William G. Mather Maritime Museum0.9 km
- St. Peter Church1 km
- West Side Market2.1 km
- Great Lakes Brewing Company2.1 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hyatt Regency Cleveland at The Arcade
Low season | November |
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High season | August |
Average price (weeknight) | C$ 369 |
Average price (weekend night) | C$ 462 |
When to book a room at Hyatt Regency Cleveland at The Arcade
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to downtown | 0.3 km |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 16.5 km |