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|"Clean quiet and friendly staff."||(in 23 reviews)|
|"Clean and comfortable room"||(in 5 reviews)|
|"Great location and very hospitable."||(in 15 reviews)|
|"Room was small but clean."||(in 3 reviews)|
|"Also, no free WiFi, which in this day and age is ridiculous."||(in 3 reviews)|
|"Lost reservation, double charged, offered upgrades but weren't actually given them"||(in 1 review)|
Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Doubletree they are friendly and give you delicious cookies!!!
Comfortable and easy
Check in and check out were fast. Everything was clean. They make staying there hassle free.
Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.
Just very expensive for less than 24 hours in the hotel and it cost me over $300 for the room and the valet parking was $25 per day which totaled $50, to park my car for 27 hours. Arrived at 11:30 am left the next day at 2:30 pm.
Benefit from the impeccable downtown location of Cleveland Marriott Downtown at Key Tower just steps away from many of Cleveland, Ohio's most sought-after attractions. Located in the vibrant downtown, directly across the street from the Cleveland Convention Center, our hotel is near the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, Great Lakes Science Center, FirstEnergy Stadium and Lake Erie. Settle into our spacious, modern hotel rooms or suites, where plush bedding and views of the lake await. Stay relaxed and focused in our state-of-the-art, 20,000-square-foot Spa or join us for drinks or a sumptuous meal at one of the hotel's popular restaurants or bars. Host your next event in Cleveland in one of our redesigned event spaces, including our stunning Grand Ballroom and charming outdoor patio, enhanced by delicious catering, thoughtful planning services and intuitive amenities. Come experience the best that Cleveland, Ohio has to offer at Cleveland Marriott Downtown at Key Tower.
based on 188 reviews
Policies vary by room type and provider.
Guests with existing Cleveland Marriott Downtown at Key Tower reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Cleveland Marriott Downtown at Key Tower for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Cleveland Marriott Downtown at Key Tower is located at 1360 West Mall Drive in Downtown, 0.2 km from the centre of Cleveland. Old Stone Church is the closest landmark to Cleveland Marriott Downtown at Key Tower.
Check-in time is 4:00 PM and check-out time is 12:00 PM at Cleveland Marriott Downtown at Key Tower.
No, Cleveland Marriott Downtown at Key Tower does not offer free Wi-Fi.
No, Cleveland Marriott Downtown at Key Tower does not offer free parking.
No, Cleveland Marriott Downtown at Key Tower does not offer free airport shuttle service.
Cleveland Marriott Downtown at Key Tower is 16.4 km from Cleveland Hopkins Intl. Cleveland Marriott Downtown at Key Tower is 68.3 km from Akron/Canton.
Yes, Cleveland Marriott Downtown at Key Tower is a pet-friendly hotel.
No, Cleveland Marriott Downtown at Key Tower does not have a pool on-site.
Cleveland Marriott Downtown at Key Tower has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.