Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.
semi-scam at checkin/out
At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).
Excellent customer service
Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.
The hotel is a little old and could probably use a face lift.
A storied mansion dating back nearly five centuries, Palacio del Inka stands in the historic center of Cusco. Directly across from the Koricancha (Temple of the Sun), it is a five-minute walk from the main square and less than a mile from an array of museums, markets and restaurants. The 154 standard guest rooms feature coffered niches of dark wood, while maroon entry halls with yellow ochre walls mirror colors in the Damascus figures of the floor carpeting. Meanwhile, the 17 Casa de los Cuatro Bustos Suites, all with 13-foot ceilings, have particularly rich textiles in addition to classic decorative pieces, lounge chairs, hand carved chests and writing desks to recreate the feel of a Colonial Cusco mansion. Uniting the past and present, Andes Spirit Spa presents indigenous treatments and an indoor therapy pool. Meanwhile, Inti Raymi Restaurant offers authentic Peruvian dishes, while a variety of meeting and event venues invite guests to host an enchanting occasion.
Based on 1,489 reviews
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