Good to know
|Distance to city centre||4.4 km|
|"Friendly staff and a great view/location."||(in 9 reviews)|
|"Staff were very friendly."||(in 34 reviews)|
|"We loved this hotel."||(in 4 reviews)|
|"Conclusions - The Horrible Hotel"||(in 4 reviews)|
|"Bed sheets are not changed."||(in 9 reviews)|
Time of year
Show reviews that mention
|conclusions||in 2 reviews|
|development||in 4 reviews|
|good location||in 15 reviews|
|great breakfast||in 17 reviews|
|great hotel||in 21 reviews|
|great view||in 16 reviews|
|hotel staff||in 64 reviews|
|nice room||in 20 reviews|
|pool area||in 10 reviews|
|puddle||in 5 reviews|
|room bed sheets||in 11 reviews|
|room with sea view||in 20 reviews|
|rooms were too small||in 4 reviews|
|staff and room||in 39 reviews|
|woke up to banging||in 4 reviews|
The pool on the roof, the location was close to the beach.
We arrived for breakfast at 9 and it was supposed to be served until 9.30. The tea and coffee were cold and the yoghurt and bacon was all gone. At 9.36 we were asked to leave. Also I had received a confusing email from my airline. Reception checked the website and told me the flight was rescheduled from 20:20 to 18:40 but I still couldn't check in. When I went back to reception they checked again and said the flight was rescheduled to 20:20 but I was concerned I could miss the flight. Not sure where they got 18:40 from because 20:20 was correct.
Staff were very friendly
That there was someone who had paid their way on to their emergency voice evacuation alarm (at a low level )part of their security system /fire alarm that doesn't use the siren , this happened at least three other places I stayed at (sounded like some con artist pretenting to help someone blind ?)or trying to play big brother ?going through my travel insurance for refund/legal action etc (I have a few video's etc couldn't wait to get out of there !!!!! Creepy Creepy
Staff willingness to rectify a poor situatuon.
Few rooms were too small for a deluxe.
Conclusions - The Horrible Hotel 1. The worst travel in my life. The only reason is the hotel. 2. The staff pretended to fix something, but they lied and wouldn't solve it. The employees can't communicate with each other so they don't talk. I made a reservation for 4 nights at a penthouse, but suddenly I was informed that they had over-booking a penthouse three days ago. I had paid my money for it 20 days before, but I could not understand that I had a over-booking with someone else. I should've noticed something strange at this time. So I stayed in a normal room 1 night. It was not smooth enough during this process. One of the two rooms was not air-conditioned. Finally, I changed my room. I stayed at a penthouse for three days. They said "Change your room at one o'clock" Suddenly they said "Change your room at 2 o'clock" I couldn't anything on room change day. They gave me a spa 20 percent discount ticket as a meaning of apology. The spa is the worst. If it free, I don't have a spa. The hotel is being extended in combination with the building next door now. Since 7:30 in the morning, they have been renovating the room next to the same floor with drill and hammer. On the upper floors, they also use hammers, drills, and electronic saws to cut iron pipes and break wall from 7:30 a.m. Imagine having a wall, a room next to it, and a ceiling, and hammering and drill right above it, breaking the wall. It's very, very close. Next to my room wall, the ceiling above my head. I could't hear the voice my friend. I could never sleep in the morning. Why did they get a guest? I couldn't understand it. . It seemed to be "We in the middle of the construction" since 7:30 a.m. for two days straight. The manager was called into my room, furious and finally stopped the construction. TOP MANAGER said "I'll stop I'll stop the construction..
The bed was awesome. So comfy.
Better use of the pool and bar facilities. Feels like they're missing an opportunity by not opening the bar around the pool.
Located in Da Nang (Ngũ Hành Sơn), Cicilia Hotel and Spa is steps from My Khe Beach and a 4-minute drive from Museum of Cham Sculpture. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 227 reviews
Things to Know
- Friendly service
- Professional service
- Beach nearby
Policies vary by room type and provider.
Most Popular Landmarks
- My Khê Beach 1.3 km
- Sun Wheel 2.3 km
- Dragon Bridge 2.6 km
- Museum of Cham Sculpture 2.7 km
- Da Nang Cathedral 3 km
- Han River Bridge 3.1 km
|Da Nang||5.1 km|
|Huế Phu Bai||69.8 km|