Hyatt Regency Denver Tech Center

Horrible customer service

Having a refrigerator in the room at no additional charge

As I was adjusting the pillows to go to sleep, the headboard of my bed came off the wall, and fell to the floor nearly hitting me in the head. When I called the front desk to let them know, I asked if a manager could please come up to my room so that I could show them the severity of the situation. I felt that a manager should be informed of the condition of the facilities that ther customers are staying in. I felt that this was a highly bad situation and poor customer service, and felt that a manager should be informed.. They said they would send them up, but instead maintenance was knocking at my door and offering to reattach the headboard so that I wouldn't need to worry about it falling on me that night. However I was on my way downstairs to check out from my one night stay. When I went to the front desk to check out, the receptionist asked how my day was and I voiced my displeasure about the headboard and how it was not handled very well. I want they can ask to speak to a manager and was told that there wasn't one available. She offered to take the charges off of my hotel bill, which was $10 for parking and a $2.50 bottle of water. I feel that this was extremely unsatisfactory for the amount of money that I paid for the hotel room and the fact that having something so unpleasant happen during my one night stay was ridiculous. I expected more than a $12.50 incentive. I will never recommend this hotel to anyone, and the fact that I paid $180 for a room where when I ask for extra towels, I did not receive them, and my headboard sell off most hard to adjust pillows, was horrible. After the headboard fell down, I could see that this has been a problem before as there were previous drywall anchors that were in the wall and that have been stripped out from the headboard following previously. After the headboard fell, my bed was covered in sheetrock dust. I'm asthmatic and this definitely causes the problem. But as it was late at night, & I was extremely tired and did not feel like moving all of my things to a different room, I dealt with it. It became an issue though in the middle of the night when I woke up having an asthma attack because of all of the dust. I got one night away to get some rest, and was completely unable to. It was a very disappointing experience.