Book Dollar car rentals in Berlin

Reviews for Dollar in Berlin

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2.0

Cons:We supposed to book the car with Dollar, however when we picked up the car, it has to be with Hertz and they said that the car was not payed and the insurance either, so we payed two times de car.Reviewed 9 Dec. 2018

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3.2

Dollar Rental scam !!!Pros:The location in Germany was even embarrassed to follow the Dollar Rental policy. They have quite often this problem with this Rental Company and upgraded me to a very nice car.Cons:Read carefully the little print! You have to buy a separate in Germany excepted insurance for your car. Your credit card insurance is not accepted!, so I bought my insurance over kayak thought, they offer the iright nsurance. WRONG! Even it is a Allianz insurance they didn't accepte it. So I had to spend another 138 more to get the car. Because at that time all cars are gone and outrages expensive I had no choice at that time!. I call that a SCAM! From both Kayak and Dollar Rental. Kayak, who offers an insurance which is nothing worth with Dollar Rental Company and Dollar Rental who is the ONLY car rental company with this policy! Again I am not the only one who had to experience this scam!Reviewed 3 Aug. 2016

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4.0

Not as advertisedCons:We ordered a 7 passenger van with capacity for 3 bags. Our confirmation showed an Opel Vivaro or similar. At pickup we were given a much smaller car that technically 7 people could squeeze into uncomfortably, but left no room for any bags. When the discrepancy was brought up at the counter and the email confirmation was shown, they said they don’t know why I was sent that email confirmation and they didn’t have any other car and there was nothing they could do. The only reason we went with Kayak and Dollar was to get the passenger van, and were forced to change our plans. It’s unfortunate Kayak and Dollar cannot communicate better, but we no longer trust their services and will not be using either again.Reviewed 23 Dec. 2018

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6.8

for uselessCons:The kayak scams clients by offering useless and scammed offering useless insurance from allianz which is useless for rental company. Rental company did informed that Kayak scam innocent clients by misleading lot of customers with this useless offering. I forced to cancel this useless insurance prior to my renting. I have contacted my lawyer to see how to file a case at the US court against fraudulent practices conducted by Kayak. I am requesting an compensation for spending time sorting out the issue with a useless insurance trowed by Kayak prior to renting a car..Reviewed 8 Aug. 2016

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9.2

GREAT CAR AND PEOPLE BUT PROBLEMSPros:The car and the people were all very nice, patient and knowledgeable.Cons:We had major problems trying to return the car at the Berlin train station. I spent 45-60 minutes driving around circling the train station because of terrible or non-existent signage telling where to return the car. Even the GPS navigational system didn't work using the address to which the car was to be returned. It turned out the return point was directly under the train station which I discovered after flagging down a couple of policemen. Even then I was unsure whether to dare drive down a gated ramp where if you're wrong, you may not be able to back out. The return was a terrible experience because of lack of information. I strongly suggest that customers be given a flyer with this information on it or make sure the GPS system can recognize the address.Reviewed 14 Jul. 2017

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2.0

ConfusedCons:The car was not findable in the parking garage. The staff had meanwhile closed shop. I asked the people at the car return for help but they were an outside firm and told me they couldn't help. So I tried to cancel the reservation. I called the help telephone number on the contract but the person said he only handled Hertz, not Dollar. Finally I went back to the cleaning crew and begged for their help. They finally find the car on another floor of the parking garage. In addition, the contract had hidden costs: one had to buy insurance at the counter for an extra 20 euros. Basically, this was the worst auto rental experience I have had in my life. It borders on criminal actions (hidden insurance) and gross incompentence.Reviewed 1 Sep. 2016

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4.4

Proof of credit card insurance coverage, was not dPros:We got a rental car as requested.Cons:The rate is too expensive. The rental agreement said nothing about having proof of credit card coverage for insurance. I had to call my credit card company from the rental office and have them email the documents. This was a waste of our time, and is not required by other rental car companies.Reviewed 29 Mar. 2016

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3.6

Pros:The counter staff were friendlyCons:When we arrived to pick up the car, we were informed that the price had risen from the original booking price of €220 to €670 due to insurance. This was extremely inconvenient as we had to change the booking to only one day due to the high price. They did not try to contact us to inform us of the price change before hand so we did not have time to make an alternative booking. Very disappointed.Reviewed 7 Jan. 2016

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6.4

Issue with insurancePros:The car was nice and clean. No issues with it. Diesel and stick shift.Cons:Price changed when we arrived to pick up the car due to issue with insurance. Did not have this issue when renting with Sixt a few days later. No $ surprises. Would not rent from Dollar again.Reviewed 9 May 2016

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10.0

Pros:The rental is fulfilled by Hertz. I am a regular customer at this location and they are very good at everything! I highly recommend this Car Rental Office.Reviewed 31 Oct. 2019

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6.8

Beware when renting and getting on-line insurance!!Pros:The car was great and I have no issue with the value I got for my money - minus the issue with insurance and scratches afterwards. Please see my further notes.Cons:When I turned in the auto at Berlin Hauptbahnhof I was treated very unprofessionally. But, the reason I would not recommend Hertz or Dollar again in Germany was that they went out of the way to find very, very minor scratches on the auto - three to be exact - and invoice me for an exorbitant amount - 750 euro to be exact - and at the same time act as though it was my fault that I got myself into this predicament. No customer service or willingness to help. Just a flippant, I don’t care attitude from the Berlin employee. The small scratches on the bumper, wheel and side of the car are the type that anywhere in the U.S. and in other parts of the world would be considered normal wear and tear and would not even be noticed. Yet I believe that because I rented through KAYAK and was encouraged to buy insurance on-line beforehand, which I did, through Alianz, Hertz personnel in Berlin specifically targeted my rental for an unnecessarily picky inspection at return and looked for ways to charge me for wear-and-tear scratches that normally occur everywhere in parking lots and garages. The main beef I have with KAYAK is that when going through the rental process on-line, I was asked to consider insurance coverage. Of course I did and took a non-deductible policy for my rental. But, this isn't what it seems. It is not insurance through the rental agency but a third party. So, I believe that because of getting insurance through Alianz via KAYAK, I was targeted for repairs of scratches on my rental that anywhere in the world where I've rented before would be considered wear and tear. This was a very unprofessional and demeaning experience. Beware when buying insurance through KAYAK!!Reviewed 19 Oct. 2017

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9.6

Don't get the supplemental insuranceCons:Dollar in Europe only accepts insurance from a platinum MasterCard or visa. The supplimental insurance offered by Kayak or other booking companies is not accepted and you will be forced to get much more expensive insurance through Dollar (which is Hertz in most European locations). The supplemental coverage offered through Kayak is not accepted.Reviewed 11 Jul. 2017

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• 6.4 /10Avis Car Rentals at Berlin
• 6.0 /10Budget Car Rentals at Berlin
• 6.6 /10Hertz Car Rentals at Berlin
• 2.0 /10Alamo Car Rentals at Berlin
• 7.3 /10Enterprise Car Rentals at Berlin
• 7.1 /10Sixt Car Rentals at Berlin
• 4.6 /10Europcar Car Rentals at Berlin

• Has the Dollar rental car policy in Berlin changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Dollar will continually update its policies accordingly. Please contact Dollar directly for the latest information. You can find up-to-date information on the coronavirus response of Dollar here: Coronavirus (COVID-19) update from Dollar

• How much does it cost to rent a car from Dollar in Berlin?

  On average a rental car from Dollar in Berlin costs C$ 31 per day.

• What is the most popular rental car from Dollar in Berlin?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Dollar in Berlin.

• How many car rental locations does Dollar have in Berlin?

  Dollar has 10 rental locations in Berlin. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: Brandenburg airport (BER)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from Brandenburg airport (BER)?

  No (According to our data)