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Value for money
Distance to city centre
|Santa Cruz de Tenerife Tenerife-Sur|
Distance to airport
|"The kids animation team was amazing!"||(in 8 reviews)|
|"Friendly and helpful staff."||(in 51 reviews)|
|"Good food, friendly stuff."||(in 39 reviews)|
|"Pool bar is really poor."||(in 6 reviews)|
|"Swimming pool very cold."||(in 21 reviews)|
|"Entertainment was very poor"||(in 5 reviews)|
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Walking distance to a black sand beach.. lovely swimming pools, loved the games.. the hotel is so clean, they were constantly cleaning everything which is good to see.
Had a couple of issues with the room keys but that’s it.. everything else was perfect.
Overall it was very good
I had my handbag stolen from the bar of the hotel and reception staff were not at all helpful.
Breakfast, location, and pool area. The animation team was also very nice.
Rudeness of staff. The cleaning standards of the rooms were terrible. The check in time is something that is not adhered to. Its all very messy.
Friendly staff, good food, clean, three pools of different sizes, two open at the time; early season, perhaps. Room was spacious. A lot of facilities and activities possible on-site. A good location with a local bus stop right outside. Walk one way and you're in the centre of Puerto de Santiago in a few minutes. Walk down a hill across the road and you quickly come to a lovely coastal walkway which leads to natural sea pools for swimming and many recreational spots along the way, all the way to the town of Alcala and beyond. Easy to get to different spots by bus and bike also.
Room keys frequently didn't work, mechanisms clearly old and well-used. On the last day I had to give up trying to get in because of it and get it fixed at desk. Went half-board but still had to pay for water with dinner. Beds not very comfortable. Biggest and only real complaint: My flight returned to Dublin on first day because of sandstorms which closed every airport in the Canary Islands, so I arrived a day late. However, a request for a discount was refused and yet they told me the hotel was full. Therefore, they were charging twice for that room (I had to wait for it to be cleaned, so it was in use) , once for the night I wasn't there and someone else was, and then still charged me for that night also. Very poor corporate attitude.
The receptionist was very helpful I think here name was Helena, she phoned round and found a room for us which essentially saved us from having to sleep rough outside with an 18 month old baby as no hotels with rooms after the whole airport was closed. It was an expensive stay bit I suppose this is because it was booked last minute
I booked this hotel as an emergency after my flight was cancelled. I arrived and they said that they had no rooms although I have a booking confirmation, though I expect that is more fault of booking.com than the hotel.
The Allegro Isora (belonging to the Barceló Hotel Group and formerly the Barceló Varadero) is a splendid hotel next to the beach on the wonderful Canary island of Tenerife. This land in the middle of the Atlantic has a special charm. From the moment they land, visitors are inspired to discover Tenerife's fascinating places, its cuisine, people and landscapes with nature in its purest state.
based on 938 reviews
Value for money
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