Raecks

Breakfast was ok.

If you like the 60 style. So old

The location in Haarlem is close to town centre and local restaurants. It is also close to transport links to get into Amsterdam

The room was very compact and in need of updating. The bathroom was smelly and the shower hose leaked. This was reported but nothing was done. We did not press the issue however what followed rather tainted our stay at this hotel. We had booked 3 rooms for 6 people on this trip. On checking in, the room allocated to my nephew had not been cleaned and staff offered him another room. When we returned from sightseeing the next day, we were told by staff that they have allocated this new room to someone else and they had to move my nephew and his wife's belongings to the original room. Their belongings were moved without consent or prior notification. The manager was dismissive and not helpful and could not understand what our concerns were at first, stating that they needed the room for another guest who had paid 20 euros more. We were prepared to let the matter rest after some discussion, however, on checking his belongings my nephew realised that one of his backpacks was missing. He went down to report this. By this time the manager we had spoken to earlier had gone off duty and he spoke to another manager. This manager told my nephew that my nephew was only claiming the loss because he was angry that he had been moved & told my nephew not to waste his time. He then went off, supposedly to check cctv but never returned. We were at reception for at least 1/2 hour waiting for him. By this time the owner of the hotel had shown up so we were able to speak to him. He was equally dismissive and unhelpful. I can fully understand the need for him to stand up for his staff but being dismissive and not listening to your guests' concerns about invasion of privacy and missing item is rather poor customer service. He kept evading the issue of the missing backpack but eventually agreed to investigate.