The hotel is quite a walk from the center of Hallstatt. Although, it is almost a doorstep away from the grocery. Buying water and some snacks would be helpful considering the hotel does not have a restaurant open for lunch and dinner. It opens though from 8-10am for breakfast- make sure to book your meal. Breakfast is reasonably priced at EUR5 per person. The room is spacious and has a balcony overlooking the magnificent mountain views. The bed duvet cover is rough but enough to keep us warm. Mattress is quite thin. We booked as a couple and we were provided with only one square pillow each. Walls were quite thin that you can hear noises from the adjacent rooms. Toilet is clean.
The hotel is a long walk from the ferry station. Walking with a rolling luggage is a struggle. There are no elevators as well so it's better to carry a backpack instead. We tried paying for our room upon checking-in but their credit card machine somewhat had difficulty getting a signal. The guy in charge asked us to pay the day after instead. While having our breakfast, the lady approached us in the middle of our meal and with a loud speaking voice asked us to, "Please please pay your invoice" (with a praying/begging gesture), which embarassed us in front of the other guests. She made it appear that we were eluding payment =( They have a late check-in schedule at 2pm. Check-out time is quite early at 10am. We tried requesting for an 11am check-out but the lady in charge declined. Make sure to check-out on time. We were a few minutes late getting out of our room and 2 ladies were actually knocking loudly on our door and were showing us the way out??!! The entire hotel team should be re-acquainted with the basics of customer courtesy.
The Gasthof Bergfried offers a pleasant stay in Hallstatt for those traveling for business or leisure. This property features Wi-Fi in designated areas. Famous attractions Hallstatt and Altausee Salt Mine and Lake of Hallstatt are just a short taxi ride away. When guests have some time on their hands they can make use of the onsite facilities. This Hallstatt hotel offers free parking on site. Our guests rate this hotel as one of the best hotels for cleanliness.
Based on 1,990 reviews
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