Incompetent staff and ac did not work in certain rooms.
5 stars
Elegant Suites Westlake
Photos of Elegant Suites Westlake
Overview
Situated in Hanoi, Elegant Suites Westlake is within walking distance of West Lake and provides an outdoor pool. It also features an express check-in and check-out feature, a kids club and free Wi-Fi.
The hotel has 135 rooms, all of which are filled with a range of facilities to ensure an enjoyable stay. A refrigerator and a mini bar are also available to guests.
Noi Bai International Airport is a 55-minute drive from the hotel. It is also a short drive from Hoa Lo Prison, Ho Chi Minh Mausoleum and Hoan Kiem Lake.
Amenities at Elegant Suites Westlake
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Pyjamas
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
General
- Family rooms
- Garden view
- Hardwood or parquet floors
- Lockers
- Pool view
- Storage available
- Quiet street view
- Fireplace
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- City view
Services and conveniences
- Business centre
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Oven
- Microwave
- Stovetop
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
Pool and spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness centre
- Rooftop pool
- Massage
Accessibility and suitability
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Washing machine
Family friendly
- Cribs available
- Child pool
- Kids' club
- Kids' outdoor play equipment
- Playground
Parking and transportation
- Free parking
- Private parking
- Shuttle service (additional charge)
- Airport shuttle
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
- DVD player
Bedroom
- Feather pillow
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Dining
- Restaurant
- Minibar
- Dining room
- Dining table
Health and safety
- Daily housekeeping
- First-aid kit
- Safe
Outdoor
- Garden
- Balcony
Workspace
- Fax/photocopying
- Desk
Things to do
- Bicycle rental
- Beauty salon
Fitness
- Fitness centre
Reviews of Elegant Suites Westlake
9.0
Wonderful
1088 verified ratings
Wonderful
727
Very good
175
Good
99
Okay
35
Fair
31
Mediocre
14
Poor
7
Summary of reviews
Guests say
Overall, guests had a mixed experience, with strong praise for the cleanliness, spacious rooms, and excellent breakfast options. Many appreciated the friendly service provided by the staff, who were noted for their attentiveness and hospitality. However, some guests expressed dissatisfaction with the location, describing it as less desirable and not convenient for their needs. While the experience varied, the positives such as room comfort and value for price significantly highlighted the hotel's appeal.AI-generated from customer reviews
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Score by provider
9 out of 10
23 reviews
9 out of 10
1 review
4 out of 10
1 review
All reviews
Location
10B Dang Thai Mai Street, Hanoi 70000
What's nearby
- West Lake1.3 km
- Tran Quoc Pagoda2.1 km
- Presidential Palace2.8 km
- Ho Chi Minh Mausoleum3 km
- One Pillar Pagoda3.1 km
- Ho Chi Minh Museum3.1 km
- Vietnam Museum of Ethnology3.6 km
- National Museum of Fine Arts3.7 km
- Vietnam Military History Museum3.7 km
- Dong Xuan Market3.8 km
- Temple of Literature4 km
- Bach Ma Temple4.1 km
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Elegant Suites Westlake
Low season | December |
|---|---|
High season | April |
Average price (weeknight) | C$ 134 |
Average price (weekend night) | C$ 146 |
When to book a room at Elegant Suites Westlake
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Elegant Suites Westlake
FAQs when booking at Elegant Suites Westlake
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Closest
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See most recommended stays in HanoiGood to know
Value for money | 9.1 |
|---|---|
Distance to downtown | 5.2 km |
Nearest Airport | Hanoi Noibai |
Distance to airport | 17.8 km |