Altstadt Hotel

Sankt-Anna-Gasse 9, 69117 Heidelberg, Baden-Wurttemberg, Germany
+49 6221 337 0790

Cheapest
rate per night

7.0

Good
based on 233 reviews
Altstadt Hotel - Heidelberg, Germany
Tue. 22/9
-
Wed. 23/9
Compare vs. KAYAK |

Provider Nightly total
Booking.com C$ 130
Booking.com

Good to know

Value for money

7.5

Distance to city centre

1.6 km

Location rating

9.3

Nearest Airport

Heidelberg

Distance to airport

1.8 km

Rooms

Tue. 22/9
Wed. 23/9

Classic Rooms

C$ 130+

Bed type
Provider
Nightly base price
Unknown
C$ 130 per night

Reviews

Pros

Cons

Traveller rating

30
29
11
6
0

Time of year

Traveller type

Show reviews that mention

+
room had a big in 37 reviews
comfy and room in 33 reviews
staff of this hotel in 31 reviews
close to bus stop in 20 reviews
good location in 17 reviews
partenkirchen in 17 reviews
beautiful place in 13 reviews
nice hotel in 13 reviews
location close in 11 reviews
windows open in 10 reviews
bed was comfy in 6 reviews
walking distance in 6 reviews
great place in 5 reviews
alpine in 3 reviews
bit old in 3 reviews
deeper in 3 reviews
hard beds in 3 reviews
venture in 3 reviews
  • Mediocre
    Jul. 2017
    3.4

    Awful room, no money returned

    Nothing

    I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.

  • Good
    Nov. 2010
    6.7

    Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.

  • Good
    Sep. 2010
    6.3

    Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly.

    Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.

  • Mediocre
    Sep. 2010
    3.0

    It is a good location.

    My wife and I found this b/b a most depressing place. this is not a hotel, just a very bad guest house. reception and dining room compares in size to a fone box. no lift. terrible climb to top floor. inches of dust under our bed. poor breakfast. flash gorden tv with 3 channels. no reception after 8pm. if you need something or you loose your key your in big trouble and you will not get a contact fone no. for anyone. we could only get 1 key on check in.

  • Okay
    Sep. 2010
    4.7

    The location of this hotel is good.

    However, it is not possible to park a car besides the hotel. Also, there is no lift facility.

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About

Overview

With a stay at Altstadt Hotel in Heidelberg, you'll be within a 15-minute drive of Heidelberg Castle and Bergstrasse-Odenwald Nature Park. Featured amenities include multilingual staff, luggage storage, and laundry facilities.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.0 Good

based on 233 reviews

8.2

Cleanliness

7.3

Comfort

8.7

Staff

7.5

Value for money

Check in

2:00 PM

Check out

11:00 AM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Internet
Laundry facilities
Smoke alarms
No smoking
Express check out
Hairdryer
Cable or satellite TV
Wake-up service
Linens
Towels
Hiking
Allergy-free room
Body soap
Carpeted
Children's television networks
City view
Clothes rack
Desk
Entire unit located on ground floor
Family rooms
Feather pillow
Fire extinguisher
Flat-screen TV
Free toiletries
Hardwood or parquet floors
Heating
Hypoallergenic
Key access
Kid-friendly buffet
Non-feather pillow
Private bathroom
Private check-in/check-out
Radio
Safety deposit box
Shampoo
Shower
Sofa
Sofa bed
Soundproof rooms
Soundproofing
Telephone
Toilet
Toilet paper
Trash cans
TV
Upper floors accessible by stairs
Wardrobe or closet
Window
Mini-market on site
Packed lunches
Cycling
Ticket service
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
CCTV in common areas
Hand sanitizer in guest accommodation and key areas
Use of cleaning chemicals that are effective against coronavirus
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Concierge service
Safe
Pets not allowed
Storage available
Airport shuttle

FAQs when booking at Altstadt Hotel

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Does Altstadt Hotel have a pool?

Photos

All Photos (12)
Building (1)
Bedroom (5)
Outdoors (1)
Spam (1)

Location

Most Popular Landmarks

  • Deutsches Verpackungs Museum 148 m
  • Friedrichsbau 332 m
  • Philosophenweg 0.8 km
  • Agyptisches Museum Heidelberg 0.8 km
  • Universitätsmuseum 0.9 km
  • Old Quarter 1.1 km

Heidelberg Travel Guide

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