Value for money
Distance to city centre
Distance to airport
|"Great location and very friendly staff!"||(in 4 reviews)|
|"Beautiful place to stay"||(in 4 reviews)|
|"Extremely helpful and pleasant staff."||(in 11 reviews)|
|"Not the hotel's fault."||(in 6 reviews)|
|"The rooms are dated and woefully under equipped."||(in 9 reviews)|
|room had a big||in 37 reviews|
|comfy and room||in 33 reviews|
|staff of this hotel||in 31 reviews|
|close to bus stop||in 20 reviews|
|good location||in 17 reviews|
|partenkirchen||in 17 reviews|
|beautiful place||in 13 reviews|
|nice hotel||in 13 reviews|
|location close||in 11 reviews|
|windows open||in 10 reviews|
|bed was comfy||in 6 reviews|
|walking distance||in 6 reviews|
|great place||in 5 reviews|
|alpine||in 3 reviews|
|bit old||in 3 reviews|
|deeper||in 3 reviews|
|hard beds||in 3 reviews|
|venture||in 3 reviews|
Awful room, no money returned
I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.
Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.
Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly.
Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.
It is a good location.
My wife and I found this b/b a most depressing place. this is not a hotel, just a very bad guest house. reception and dining room compares in size to a fone box. no lift. terrible climb to top floor. inches of dust under our bed. poor breakfast. flash gorden tv with 3 channels. no reception after 8pm. if you need something or you loose your key your in big trouble and you will not get a contact fone no. for anyone. we could only get 1 key on check in.
The location of this hotel is good.
However, it is not possible to park a car besides the hotel. Also, there is no lift facility.
The hotel is well located in the city center, and it's in the middle of the shoping center and other important sites in Heiselberg.
good location, extremly friendly staff
Rooms were nice and clean and not too small. We even had little chocolates on our pillows when we arrived! It was a very nice hotel in a good location. Would stay there again.
Pillows were really thin.
It is very close to the center. Like a family hotel...
Parking place is terrible. and very expensive 25 Euro for 1 night.
proximity to oldtown
compared to other hotels the breakfast was very basic
Family hotel feeling. Very quiet.
With a stay at Altstadt Hotel in Heidelberg, you'll be within a 15-minute drive of Heidelberg Castle and Bergstrasse-Odenwald Nature Park. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
based on 233 reviews
Value for money
Policies vary by room type and provider.
Altstadt Hotel is located at Sankt-Anna-Gasse 9, 1.6 km from the centre of Heidelberg. Deutsches Verpackungs Museum is the closest landmark to Altstadt Hotel.
Check-in time is 2:00 PM and check-out time is 11:00 AM at Altstadt Hotel.
Yes, Altstadt Hotel offers free Wi-Fi.
No, Altstadt Hotel does not offer free parking.
No, Altstadt Hotel does not offer free airport shuttle service.
Altstadt Hotel is 14.7 km from Mannheim City. Altstadt Hotel is 70.9 km from Frankfurt am Main.
No, pets are not allowed at Altstadt Hotel.
No, Altstadt Hotel does not have a pool on-site.