Altstadt Hotel

Altstadt Hotel

Sankt-Anna-Gasse 9, 69117 Heidelberg, Baden-Wurttemberg, Germany
+49 6221 337 0790
7.4
Good

based on 350 reviews

Altstadt Hotel
Thu 2/12
Fri 3/12
Enter your desired dates in the search form above to see room rates for Altstadt Hotel

About Altstadt Hotel

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi for free
With a stay at Altstadt Hotel in Heidelberg, you'll be within a 10-minute drive of Heidelberg Castle and Neckar Valley-Odenwald Nature Park. Featured amenities include multilingual staff, luggage storage, and laundry facilities.

Photos of Altstadt Hotel

Rooms available at Altstadt Hotel

Thu 2/12
Fri 3/12
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Enter your desired dates in the search form directly above to see room rates for this hotel.

Amenities at Altstadt Hotel

  • Free Wi-Fi
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Airport shuttle
  • Internet
  • Parking
  • Laundry facilities
  • Hairdryer

Health and safety

  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • First-aid kit
  • Property is cleaned by professional cleaning companies
  • CCTV in common areas
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation is disinfected between stays
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities

Basics

  • Free Wi-Fi
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Trash cans

General

  • Window
  • Family rooms
  • Hardwood or parquet floors
  • Sofa
  • Soundproof rooms
  • Soundproofing
  • Telephone
  • Carpeted
  • City view
  • Storage available

Accessibility and suitability

  • Entire unit located on ground floor
  • Multi-lingual staff
  • Hypoallergenic
  • Allergy-free room
  • No smoking
  • Non-feather pillow
  • Upper floors accessible by stairs

Services and conveniences

  • Ticket service
  • Wake-up service
  • Safety deposit box
  • Mini-market on site
  • Key access
  • Express check-out
  • Private check-in/check-out

Bathroom

  • Shower
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom

Media and entertainment

  • Radio
  • Flat-screen TV
  • Cable or satellite TV
  • TV

Bedroom

  • Feather pillow
  • Sofa bed
  • Clothes rack
  • Wardrobe or closet

Parking and transportation

  • Parking
  • Airport shuttle

Dining

  • Minibar
  • Packed lunches

Things to do

  • Hiking
  • Cycling

Laundry

  • Laundry facilities

Workspace

  • Desk

Family friendly

  • Kid-friendly buffet

Reviews of Altstadt Hotel

7.4
GoodBased on 350 verified guest reviews
7.0Families
7.8Friends
7.2Couples
7.9Solo

Time of Year:
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J
3.4 Poor
Pros:Nothing
Cons:I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.
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Location

Sankt-Anna-Gasse 9, 69117 Heidelberg, Baden-Wurttemberg

What's nearby

  • Deutsches Verpackungs Museum148 m
  • Friedrichsbau332 m
  • Philosophenweg0.8 km
  • Agyptisches Museum Heidelberg0.8 km
  • Universitätsmuseum0.9 km
  • Old Quarter1.1 km
  • Heiliggeistkirche1.2 km
  • Rathaus1.3 km
  • Old Bridge1.3 km
  • Schloss Heidelberg1.5 km
  • Deutsches Apotheken Museum1.6 km
  • Heidelberg Thingstätte1.8 km

Policies

Check-in/Check-out

Check in anytime after 2:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

FAQs when booking at Altstadt Hotel

  • Check-in time is 2:00 PM and check-out time is 11:00 AM at Altstadt Hotel.

  • No, Altstadt Hotel does not offer free parking.

  • Yes, Altstadt Hotel offers free Wi-Fi.

  • Altstadt Hotel is located in the neighbourhood of Altstadt, 1.6 km from the centre of Heidelberg. Deutsches Verpackungs Museum is the closest landmark to Altstadt Hotel.

  • No, Altstadt Hotel does not have a pool on-site.

  • Altstadt Hotel is 14.7 km from Mannheim City. Altstadt Hotel is 70.9 km from Frankfurt am Main.

  • No, Altstadt Hotel does not offer free airport shuttle service.

Nearby hotels and places to stay

Good to know

Value for money

7.2

Distance to city centre

1.6 km

Location rating

9.3

Nearest Airport

Heidelberg

Distance to airport

1.8 km