An hour and a half late, which forced me to miss my connection to next flight.
The food was good No choices at all The seat, the table and surrrounding were not clean Very disappointing for Lufthansa airlines!!
Cons: "There was loud, annoying static over the intercom off and on."
Cons: "Food was not fully prepared. potatoes were hard."
Cons: "I could put my seat down, the button wasn’t working.."
Pros: "Crew was amazing and seats were comfortable."
Cons: "Tv screen didn’t work very well. ( picture was fine but the function buttons were terrible)."
Pros: "A very quick flight, but the crew was quite friendly!"
Cons: "I would have liked for there to have been a gluten-free snack available."
Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "Seats were good."
Cons: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Cons: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Cons: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"
Cons: "Better entertainment"
Pros: "The economy seat was surprisingly comfortable"
Pros: "Not much compare to other airlines"
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Pros: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Cons: "Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time"
Cons: "AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Pros: "Everything especially the food and the friendly stewardesses!N"
Pros: "Crew was nice."
Cons: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Pros: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Cons: "Leg room was less"
Pros: "Smooth flight"
Cons: "Movie selection is very limited"
Cons: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle."
Cons: "no tv and long flight. Food was terrible."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Cons: "The food is not tasty"
Pros: "Comfort, food, service - all were superb."
Cons: "Can't think of a thing."
Pros: "The crew was spectacular. They had 20 crew members."
Cons: "Our luggage did not arrive at our final destination of Madrid. It was awful. Also, after many passengers, including us, had fallen asleep, they woke us to put our seat backs up so the people behind us could put their tray tables down."
Cons: "This flight was late and because of that we missed connecting flight to NY!"
Pros: "Flight was on time. They served a light snack in spite of being a very short flight."
Cons: "I liked everything."
Pros: "I enjoyed the meal service, drinks and entertainment."
Cons: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Pros: "Crew was friendly. Received very filling meals. Free movies available for watching."
Cons: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "The flight itself was fine."
Cons: "Getting to LHR early for. 6:30 am flight was no use since they don't have any departing flights between 11pm and 6 am. So we were stuck in the lobby for hours until ticket agents arrived at 4 am. There was one open coffee shop however. Then we waited for security to arrive at about 4:30 am to get through and it was quite a slow shake down. One through there were no restaurants open until 5-5:30 am. The flight itself was fine. Facilities at Frankfurt were minimal with toilets offering only one stall each. While standing in the long queue a lady and her young daughter were rudely ushered out by the male custodian for cleaning, and then it could not be used for another 10-15 minutes."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Priority economy class had enough legroom, larger screens, more space to stretch, even water bottle on a side."
Cons: "The flight was cancelled, I waited on the service center line for over 3 hours and in the end had to take a 8hr train ride in order to get to not completly miss my sailing trip. I arrivd to my boat 10hrs late when I was scheduled to take a 1.5hr flight and would have arrived 5 hours early."
Pros: "Good in-seat entertainment"
Cons: "Uncomfortable seats Mediocre Food"
Pros: "Professional crew, easy travel."
Cons: "Close seating."
Cons: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"
Pros: "Clean, good pilots and quick"
Cons: "Food was bad"
Cons: "747 with 10 across seating in cattle car class. Seats way too narrow and the pitch was way too short. NEVER AGAIN."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Professional crew. Good simple check in."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "Too hot inside the aircraft"
Pros: "The friendliness of the crew"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "Late departure. Rush to connect."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Very friendly and helpful crew."
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Good flight, very attentive crew."
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "kLM staff was great."
Cons: "They have mabaged to lost my luggage"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Really friendly staff. Great service"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Everything. Staff incredible."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "They were awesome."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Cons: "seats on Jet air flight are very uncomfortable"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Average comfort compatible with all airlines"
Cons: "WestJet is a good airline"
Pros: "Crew was amazing"
Cons: "sing us to be about an hour late @2:15am"
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "Every thing"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Dry accommodating staff all around. Thank you"
Cons: "More space between people. Not much you can do I understand that. So overall great"
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Crew was great, served us multiple times ! Even tho crew was late 25 mins. We have landed 10 mins early"
Pros: "The entertainment made the time go by fast."
Cons: "More food purchase options"
Pros: "Entertainment was excellent"
Cons: "The airport staff was horrendous."
Pros: "Flight attendants"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Flight was fine"
Cons: "Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me."
Pros: "A little late on take off but made up time in the air. Crew was pleasant."
Cons: "Aircraft seemed a bit tighter seating than other WestJet flights I've been on. Still it was fine for a 3 hour flight."
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Cons: "Gate arrival and boarding delayed."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "Excellent service and smooth flight!"
Pros: "WestJet great airline"
Cons: "YYC new Gate “C” poorly organized"
Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "Great staff. Fast boarding and deplaning."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "There is no entertainment so why ask.this question repeatedly and I understand on longer flights that is valid but on these flights it is not applicable"
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Pros: "Friendly staff. Flight was on time. No overbooking."
Pros: "Not much.... so..so"
Cons: "Crew. & entertainment ( why pay for it )"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "The seats were comfortable . Good price and no delays. I like buying just what you need (food, movies, internet) at a very decent price."
Pros: "On time, luggage arrived even with yer short connect in Calgary"
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Crew are always pleasant it just gets a bit too hokey!"
Cons: "Calgary airport for a transfer between Canada and the US is like a bad episode of Monty Python! It takes far too long and is far too dependent on the efficiency of silly tram drivers, baggage handlers who are phantoms and computer efficacy! All I care about at the airport, and all I want from airport staff is ruthless efficiency. Anything besides ruthless efficiency is just obnoxious and wastes my time!! No wifi on the aircraft nothing decent to eat on a flight scheduled during the dinner hour"
Pros: "Stayed patient with the large, young group aboard. Didn't let that stress bleed over to other passengers"
Pros: "Not often do you feel like you really "welcomed aboard." This was not the case on our flights to and from Calgary. The staff was friendly and seemed to enjoy their jobs. That was refreshing. I did like the Westjet Connect feature. You don't have a TV screen in the back of each seat. You download the app and you get to watch TV, Movies, News all on your own device for free. A nice plus is that you can change all your devices with USB power port at each seats you never run out of a charge."
Cons: "The only thing that I did dislike was on the return we flew a 737-600 which did not leg room like the 737-800 we flew on first. The under seat storage is skimpy in the middle seat where an entertainment server is located"
Pros: "staff was great, left and arrived on time and we stayed up in the air!"
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
The staff were excellent, very helpful and efficient
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Cons: "Seats were too close together."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Pros: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "DIY snack area"
Cons: "Food and seating"
Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"
Pros: "Over all everything was great, except the bags check in"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Pros: "Crew was nice and responsive"
Cons: "The overall experience is regular at best"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Cons: "the food is terrible."
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Cons: "The crew was not very polite."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "Flight arrived safely."
Cons: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Cons: "Seat a bit uncomfortable"
Pros: "Crew are great. Very professional."
Cons: "Can’t complain."
Pros: "Again... we didn't crash. That was nice."
Cons: "There was a bit more leg room compared to the previous 5.5h flight. But my knees are absolutely damaged after a total of 8h in these sardine cans."
Cons: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Cons: "The seat bottom was just a bit on the hard side."
Cons: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Pros: "Crew was friendly."
Cons: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."
Cons: "Old equipment as Maxes had to be replaced. Very limited luggage space in cabin. Little leg room and airline making a bundle off passengers with carry-ons that were over weight and charging to put under plane. Maybe not an issue if they had the Boeing Max up and running."
Pros: "The flight and crew were nice."
Cons: "Not having to pay 152.00 for one checked one Bag."
Cons: "Everything was screwed up because the Boeing Air Max aircraft was grounded. Our2 leg flight became a 3 leg flight! And our return flight became a three-leg flight requiring us to book a hotel overnight. Not an acceptable change of itinerary! No compensation from Icelandair for the inconvenience."
Pros: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Cons: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Pros: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Cons: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Cons: "We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry."
Pros: "Fly Saga business.... exceptional food and service."
Pros: "Crew was very attentive"
Cons: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."
Pros: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Cons: "Honestly it was probably the best flight I have ever taken!"
Pros: "Great crew, typical seats"
Cons: "Not having to pay for headphones on a long international flight"
Pros: "Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air."
Cons: "We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160"
Pros: "Everything Nothing"
Cons: "Very limited food choice."
Pros: "Treated well, staff were kind, met some great people going to Iceland as well"
Cons: "Of course everyone would always love a bit more space - but we understand why we can’t :)"
Cons: "No food goingacross"
Cons: "Icelandair! Didn’t switch us to the local airline wow had to use the lufthansa Which delayed us getting to our destination by eight hours"
Pros: "In flight entertainment was good"
Cons: "Friend payed for additional luggage via phone call with Iceland Air but when we arrived the payment wasnt on file when we checked in. Even with a payment receipt for their luggage it was a hassle to get the airline to accept the luggage. Thought we were going to miss out flight but made it with little time to spare."
Cons: "I was really shocked that I had to pay 88 Euro in Munich for checking a suitcase on the return flight whereas this had been free on the outbound flight. There was no indication on my ticket or reservation for this. Both service and legroom were very good."
Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"
Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."
Pros: "Flight was punctual"
Pros: "staff statues of the plane interior of the plane space touch screen entertainment program"
Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"
Cons: "No food served at all, only drinks. The cabin got incredibly hot. The flight staff were friendly so that’s a plus. Seats were very uncomfortable and when the person in front of you reclines their seat, the back of their seat is right in your face. Also, boarding was a pain. Boarded 30 mins later than the scheduled time."
Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"
Pros: "Size, prices, flight attendants."
Cons: "How can an international flight not have a single snack or beverage offered without a fee?"
Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Cons: "Late arrival almost missed train."
Cons: "Did not like the fact that a 400 pound man took up hall my seat along with his."
Pros: "Everyone was very kind and worked efficiently.."
Pros: "Good service."
Pros: "Assistance was available"
Cons: "Poor system. Caused excessive delay"
Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"
Pros: "Iceland Air's stayover option is brilliant and it's great that two bags are free, however..."
Cons: "Entertainment options are slim. Of the ~75 movies, maybe half are from the Eighties, with only a half dozen newer releases. Coffee, water, and juice are free, but I hadn't read the fine print that the small meals all require an expensive inflight purchase."
Pros: "Flight left and arrived on time. There were no surprises."
Pros: "There were movies available."
Cons: "The only thing offered was one drink and this was an international flight. The flight was delayed which resulted in us arriving only fifteen minutes before boarding our next flight which was also delayed. You had to pay for internet unless in their premier club."
Pros: "Enough space for foots."
Cons: "The flight started one hour late, the entertainmant system was broken. No free food included. What I liked? We just landed safely again and no luggage was missing (as with the last flight)."
Pros: "staff was very nice and helpful. clean plane. I asked for a can of soda and did receive a full can it was very much appreciated. I was glad the plane was on time and it was a good flight. The last time I booked a flight the service was terrible I was very happy for all improvements."
Cons: "Had to purchase food for the trip. Thought a meal was still going to be served. Also did not like that we were not able to pay with cash."
Pros: "The exit row window seat near the door had significantly less leg room."
Cons: "Couldn't preorder a meal so had to bring food or buy theirs on a 7 hour flight."
Pros: "They were extremely helpful and accommodating. Very friendly.They provided my daughter with free food, which was a nice surprise as i was expecting to pay. Lots of leg room and they were very help changing planes and waited for us as our other flight landed late."
Pros: "Flight was fine."
Cons: "My connection to Frankfurt was very tight! The long lines for getting my passport stamped almost made me be late for my ongoing flight to Germany. It would be helpful to have people working all of the passport booths for flights that have very short layovers."