Pros (+) No breakfast, restaurant not open. Bed not comfortable for me.
3 stars
Castle Hilo Hawaiian Hotel
Photos of Castle Hilo Hawaiian Hotel
Overview
The Hilo Hotels Castle Hilo Hawaiian Hotel is located on Hilo Bay in a tranquil location with views of Mauna Kea Peak. The hotel is only a few minutes outside of Hilo and offers modern and spacious accommodations. This 3.5-star centrally-located establishment is less than a mile from Hilo International Airport and 44 miles from Kamuela Airport. It offers 286 guest rooms and suites, many with a view of the ocean.
This hotel is a full-service establishment that boasts a 24-hour front desk, and activities desk, accessible guest rooms, and apparel and boutique shops. There is a concierge desk, a convenience store, a gift shop for souvenirs, and high-speed wireless Internet throughout the property. The hotel offers an oceanfront pool, parking, meeting space, and hosts live music events on occasion. Laundry and dry cleaning services are also available.
The rooms guests can stay in at the Hilo Hawaiian Hotel has lots of amenities such as a phone, hairdryer, iron and ironing board, and refrigerator. An air conditioner, flat-screen television, private balcony, and coffee maker with Hawaiian coffee are also provided. Those in one-bedroom suites can also make use of a kitchenette and microwave.
Guets will find a huge variety of cuisines at the restaurants near the hotel whether stopping at Restaurant Kenichi, Moon & Turtle, Café Pesto, Suisan Fish Market, or Ken’s House of Pancakes. There are also many activities to take in like laying on the black sand beaches, visiting the Lyman museum, trying the Hamakua Scenic Coast Drive, or spending time at Hawaii Volcanoes National Park.
Latest deals for Castle Hilo Hawaiian Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Castle Hilo Hawaiian Hotel
- Snorkeling
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Non-smoking rooms available
- Disabled Access
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Raised toilet
- Shower
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Kitchen
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchenette
General
- Family rooms
- Sea view
- Seating area
- Garden view
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Key card access
- 24hr front desk
Bedroom
- Extra-long beds (> 2 metres)
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
- Dining table
Things to do
- Gift shop
- Fishing
- Golf
- Snorkeling
- Beauty salon
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
- Garden
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Pool
- Outdoor pool
Reviews of Castle Hilo Hawaiian Hotel
7.7
Good
2496 verified ratings
Wonderful
974
Very good
559
Good
463
Okay
180
Fair
125
Mediocre
78
Poor
117
Summary of reviews
Guests say
Guests appreciated the hotel's great location and friendly service, but many expressed dissatisfaction with hidden fees, cleanliness issues, and noise disturbances. The overall sentiment reflects a mix of positive experiences overshadowed by significant concerns.AI-generated from customer reviews
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Score by provider
7.7 out of 10
107 reviews
7.8 out of 10
16 reviews
All reviews
Pros (+) The view was amazing
Cons (-) The rooms need a little help. Paint was chipping off the door frames, air conditioner was loud, lanai needed to be pressure washed. The location was good except for an abandoned lot next door that looks haunted
Cons (-) It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
Cons (-) cockroach in room and bedbug bites on my legs
Pros (+) It was a very clean hotel room. Comfortable settings.
Cons (-) I did not see anything that I did not like.
Pros (+) Nice staff
Pros (+) The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home.
Cons (-) Lack of parking spaces, and longer valet service.
Pros (+) The staff was nice. The room just o.k.
Cons (-) The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
Pros (+) The food at the restaurant was good.
Cons (-) There were too many cats running around near the property.
Pros (+) Wonderful setting with water views Excellent restaurant
Location
71 Banyan Drive, Hilo, The Big Island, HI 96720
What's nearby
- Banyan Drive164 m
- Liliuokalani Park and Gardens0.4 km
- Wailoa River State Park Hawaii1.5 km
- Panaewa Rainforest Zoo1.7 km
- S. Hata Building2.1 km
- Palace Theater2.2 km
- Kamehameha Hall2.2 km
- Volcano Block Building2.2 km
- East Hawaii Cultural Center2.3 km
- Hilo Masonic Lodge Hall-Bishop Trust Building2.3 km
- Federal Building United States Post Office and Courthouse2.4 km
- Haili Church2.5 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: TA-189-318-3488-01
Essential information about Castle Hilo Hawaiian Hotel
Low season | May |
|---|---|
High season | February |
Average price (weeknight) | C$ 277 |
Average price (weekend night) | C$ 287 |
When to book a room at Castle Hilo Hawaiian Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to downtown | 2.2 km |
Nearest Airport | Hilo Intl |
Distance to airport | 2.8 km |