The Laylow, Autograph Collection

The room was nicely setup, roomy and comfortable. The view was nice and we had two balconies which brought in excellent air.

The 1st room we were assigned we walked into and there was a man cleaning the carpets so we ent back to the front desk and they told us our room was not ready and we had to wait another hour. My daughter went to ask about access to her luggage for the second time and the girl at the front desk told her our room has been ready for a while although no one told us and we were sitting in the lobby tired and waiting for hours. When we finally got our room we noticed ther were crumbs and dried breakfast cereal under our sofa and a used fork under my daughters sleeping sofa. We reported it to the front desk and they said they would credit one resort fee. They never offered to send someone to clean the room. The bed was very saggy and not comfortable at all. It felt like an old futon. The air conditioner rattled loud all night. We did not have hot water in the morning and evening so we called housekeeping and they took care of it. But after we had already taken very cold showers.