Cranbrook Hotel

Nothing

One member of staff who may have been the manager or the owner. Treated me and my family very rude. He wouldn't allow us to park our car, he argued with me that there was no space for us to park our car and his attitude was absolutely terrible and full of arrogance. I've never met anybody as rude as this man in all my years. At checkout he would not even look at me or even talk to me. I also stated a preference for our rooms to be close together but they out us all really far away. As well as this the rooms were filthy, smelled like feces, The beds, the carpets and the bathrooms were absolutely filthy. I was shocked at how a hotel in central London could be of such dreadful quality. I advise anyone thinking of staying here to run to the hills.

nothing

night Man is bad behavior

Location was good. Rooms were clean and prepared for us. Staff were pleasant and helpful. Breakfast was very good.

Despite stating that we were disabled the original room we were given was on the first floor with no lift access. The room we were moved to was smaller and the bed was against the wall necessitating one of climbing across the bed to get into it. Although the room was clean and tidy the carpet was badly stained. Parking was provided on site but it was under the building and was very restricted (there were parking places at the front but these were already taken - two by vans). Because of the restricted parking (and not being sure that a place would be available if we left) it was not possible to go out at night to a restaurant as there were none locally and we therefore has to settle for a take away to be delivered. At night some of the guest were very noisy and doors tended to loudly bang when shut. Have stayed in better properties around London at the same price so therefore could not really recommend it unless you were desperate.