Sheraton Indianapolis Hotel at Keystone Crossing

8787 Keystone Crossing, Indianapolis, IN 46240, United States
+1 317 846 2700

Cheapest
rate per night

8.1

Excellent
based on 2,297 reviews
Sheraton Indianapolis Hotel at Keystone Crossing - Indianapolis, IN, United States
Sat. 24/4
-
Sun. 25/4
Compare vs. KAYAK |

Provider Nightly total
Priceline C$ 63
Hotwire C$ 70
Orbitz C$ 70
Priceline
Hotwire
Orbitz

Good to know

Value for money

8.5

Distance to city centre

16.9 km

Location rating

8.9

Nearest Airport

Indianapolis

Distance to airport

27.5 km

Rooms available at Sheraton Indianapolis Hotel at Keystone Crossing

Sat. 24/4
Sun. 25/4

King Rooms

C$ 63+

Bed type
Provider
Total stay + taxes & fees
King bed
C$ 63
King bed
C$ 70
King bed
C$ 70
King bed
C$ 70
King bed
C$ 74
King bed
C$ 78
King bed
C$ 78
King bed
C$ 79
King bed
C$ 79
King bed
C$ 82
King bed
C$ 82
King bed
C$ 82
King bed
C$ 82
King bed
C$ 125
King bed
C$ 137
King bed
C$ 370

Double Rooms

C$ 78+

Bed type
Provider
Total stay + taxes & fees
Double bed
C$ 78
Double bed
C$ 79
Double bed
C$ 79
Double bed
C$ 79
Double bed
C$ 92
Double bed
C$ 97
Double bed
C$ 117
Double bed
C$ 150
Double bed
C$ 161
Double bed
C$ 234

Queen Rooms

C$ 70+

Bed type
Provider
Total stay + taxes & fees
Queen bed
C$ 70
Queen bed
C$ 78
Queen bed
C$ 95
Queen bed
C$ 126
Queen bed
C$ 128
Queen bed
C$ 159
Queen bed
C$ 176
Queen bed
C$ 190

Reviews of Sheraton Indianapolis Hotel at Keystone Crossing

Pros

Cons

Traveller rating

371
69
44
31
33

Time of year

Traveller type

Show reviews that mention

+
room was clean in 348 reviews
great location in 266 reviews
nice hotel in 217 reviews
staff was friendly in 177 reviews
parking lot in 174 reviews
charge for parking in 119 reviews
connected to the mall in 84 reviews
hot tub in 60 reviews
pool was closed in 60 reviews
comfortable bed in 54 reviews
called the front desk in 53 reviews
great restaurants in 47 reviews
star hotel in 35 reviews
room service in 26 reviews
long walk in 25 reviews
sheraton in 22 reviews
vending machines in 15 reviews
needs to be updated in 7 reviews
money wasted in 6 reviews
  • Good
    Oct. 2019
    7.7

    Room was comfortable

    I booked a hotel room on 9/28 for a trip I was taking from 10/9 to 10/10. I was sent an email on 10/6 from reservations@res-Marriott.com stating that my reservation # 42601730 had been cancelled. The email did not come from Expedia or Kayak. After receiving the email, I called the reservation phone number listed in the email (1-800-325-3535) and inquired about my cancelled reservation. The woman I spoke with was also confused as to why the reservation would have been cancelled. She made me a new reservation, gave me Sheraton reinstated reservation # of 92195606 and told me the total cost of my room for 10/9-10/10 would be $89.09 plus taxes, making the final bill $104.24. There was confusion when I checked in on 10/9 but I have the front desk the confirmation number I was given by the woman mentors above and he was able to check me in. I checked my credit card statement and there was no credit made on my account after the cancellation 3 days prior to calling. I was charged $129.17 on 9/28. When I checked out on 10/10 the front desk man was trying to rush me out, talked over me when I asked for the rate I was being charged (I thought it should be the $104.24) and kept looking behind me at the next guest while I was trying to get some information. He kept telling me he was unable to give me information on an Expedia reservation, but Sheraton is who cancelled it in the first place. Based on his rude behavior, I will not return to this hotel. I understand I booked through Kayak/Expedia, but because my reservation was cancelled and I received an email from Sheraton (and called their 1-800#) I expected to be able to get some more clarification.

  • Good
    May 2017
    6.2

    Location, staff

    Hotel old, worn. Needs updating

  • Excellent
    May 2017
    10.0

    Comfortable room with great beds and fabulous shower. Will definitely stay here again. Steps away from shopping, restaurants and movie theater.

  • Excellent
    Jul. 2016
    9.7

    My priority with picking a hotel is cleanliness, and this hotel delivered. It also has a great location, and it feels great to be able to walk to the mall and restaurants after being on the road all day.

    That the wifi is not free.

  • Excellent
    Apr. 2016
    9.1

    Great stay

    The staff was extremely friendly and helpful. The hotel and room are very clean. The mall is connected to the hotel which is a very convenient bonus. We did order room service and the food was very good.

    The exercise equipment is a little outdated and not functioning well. Several of the treadmills' computer panel would not respond. The breakfast was good not great, I would like a few more options but it was good with good fresh fruit, oatmeal, cereals, eggs, etc.

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About Sheraton Indianapolis Hotel at Keystone Crossing

Overview

Offering an indoor pool and a Jacuzzi, Sheraton Indianapolis Hotel at Keystone Crossing is situated in Indianapolis and is a short stroll from The Fashion Mall at Keystone. It also features valet parking, an express check-in and check-out feature and a 24-hour business centre.

This 3-star hotel provides a concierge, a 24-hour reception and laundry facilities. A gym can be readily accessed by guests wanting to keep active while travelling.

There are 560 traditional rooms at Sheraton Indianapolis Hotel at Keystone Crossing, each offering all the essentials to ensure a comfortable stay.

The hotel has an on-site restaurant, perfect for guests who prefer to eat in. Each evening, guests are welcome to relax in the lounge bar. A wide selection of eating options are also found in close proximity to the property.

Indianapolis International Airport is under a 40-minute drive from Sheraton Indianapolis Hotel at Keystone Crossing. Conner Prairie and The Children's Museum of Indianapolis are also a short car ride away.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.1 Excellent

based on 2,297 reviews

8.5

Cleanliness

8.5

Comfort

8.7

Facilities

8.9

Location

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities at Sheraton Indianapolis Hotel at Keystone Crossing

Computer use available
ATM on-site
Business centre
Car rental
Wake-up service
Entire unit wheelchair accessible
Wi-Fi available in all areas
Internet
Executive lounge access
Wi-Fi
Fax/photocopying
Concierge service
Cribs available
Feather pillow
Fire extinguisher
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Mini-market on site
Multi-lingual staff
Free toiletries
Shops (on site)
Room service
Smoke alarms
Heating
Contactless check-in/check-out
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
Hot tub
Indoor pool
CCTV in common areas
Kids meals
CCTV outside property
No smoking
Kid-friendly buffet
Restaurant
Bar/Lounge
Hand sanitizer in guest accommodation and key areas
Laptop safe
Express check-out
Parking
Hairdryer
Fitness centre
Screens or physical barriers placed between staff and guests in appropriate areas
Lowered sink
Cable or satellite TV
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Air-conditioned
Newspapers
Non-feather pillow
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitized
Pay-per-view channels
Delivered food is securely covered
Pants press
Food can be delivered to guest accommodation
Guests can opt out of accommodation cleaning
Pets not allowed
Staff follow all safety protocols as directed by local authorities
Coffee shop
Private bathroom
24hr front desk
Storage available
Conference rooms
Raised toilet
Terrace/Patio
Disabled Access
Roll-in shower
Beach towels
Linens
Towels
Safety deposit box
Seating area
Elevator
Shampoo
Shower
Accessible by elevator
Adapted bath
Snack bar
Sofa
Alarm clock
Sofa bed
Bathtub
Spa bath
Body soap
Tea/coffee maker
Telephone
Carpeted
Toilet
Toilet paper
Toilet with grab rails
Safe
City view
Trash cans
TV
Conditioner
Valet parking
Desk

FAQs when booking at Sheraton Indianapolis Hotel at Keystone Crossing

Does Sheraton Indianapolis Hotel at Keystone Crossing have special cancellation policies due to coronavirus (COVID-19)?

Where is Sheraton Indianapolis Hotel at Keystone Crossing located?

When is check-in time and check-out time at Sheraton Indianapolis Hotel at Keystone Crossing?

Does Sheraton Indianapolis Hotel at Keystone Crossing offer free Wi-Fi?

Does Sheraton Indianapolis Hotel at Keystone Crossing offer free parking?

Does Sheraton Indianapolis Hotel at Keystone Crossing offer free airport shuttle service?

How far is Sheraton Indianapolis Hotel at Keystone Crossing from the airport?

Can you bring pets to Sheraton Indianapolis Hotel at Keystone Crossing?

Does Sheraton Indianapolis Hotel at Keystone Crossing have a pool?

Photos of Sheraton Indianapolis Hotel at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone Crossing - Indianapolis - Building
All Photos (35)
Sheraton Indianapolis Hotel at Keystone Crossing - Indianapolis - Building
Building (2)
Sheraton Indianapolis Hotel at Keystone Crossing - Indianapolis - Bedroom
Bedroom (6)
Sheraton Indianapolis Hotel at Keystone Crossing - Indianapolis - Bar
Bar (2)
Sheraton Indianapolis Hotel at Keystone Crossing - Indianapolis - Pool
Pool (1)

Property safety measures

Sheraton Indianapolis Hotel at Keystone Crossing has implemented the following measures:

Heightened sanitation

Daily cleaning, increased availability of sanitation products.

Social distancing measures

Lobbies with safe social distancing.

Streamlined check-in and check-out.

Minimal contact with hotel personnel and other guests.

Location

Most Popular Landmarks

  • Caribbean Cove Indoor Water Park9.9 km
  • Fort Harrison State Park10.3 km
  • Crown Hill Cemetery11.7 km
  • Indianapolis Museum of Art12 km
  • Children's Museum of Indianapolis12.4 km
  • Murat Center16.1 km

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