RUDEST STAFF EVER
Heavenly bed, as usual
The staff was so nasty. Ms. Morales was disrespectful and ambivalent to the customer experience.
No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Yummy oatmeal, poor service
The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.
We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Staff was excellent and very helpful
We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenience of looking at three rooms before finally getting to what we paid for. We were given a credit to the hotel restaurant and when we tried to use it the bartender told us to pay the tab and the front desk would reimburse us the next day. Thought it was weird but had somewhere to be so I paid the tab. Needless to say, we didn't get a dime back of the "credit" we were supposed to receive, instead we spent $70 on a restaurant we weren't planning to go to. The customer service we experienced for a Westin was unbelievable and they did nothing to make up for all the issues. Will never stay here again.
Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
The Westin Indianapolis: a rating
The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.
For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
They upgraded us for free since it was our anniversary which was so gracious and nice!
the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
No rooftop access.
The location was great, and cannot be beat. The beds were comfortable and the room was spacious and comfortable!
Parking should either be included or discounted for those staying. We reserved a King deluxe facing the city and got 2 full size deluxe room facing air conditioning units on top of the conference center. Overall clean hotel, but for a downtown hotel for the price, it wasn't satisfactory.
Convenient with helpful staff. Very nice rooms. Great having a starbucks in lobby.
The restaurant in the hotel was a pseudo-high-end steak place, not good for travelling with kids.
Located in the heart of downtown Indianapolis, the city's top attractions surround the hotel. A skywalk connects guests to Circle Centre Mall for upscale restaurants, shopping, and nightlife, while the roar of Lucas Oil Stadium is just steps away.Our on-site event staff and 39,000 square feet of meeting space allow you complete flexibility in planning your event. The adjoining Indiana Convention Center offers an additional 750,000 square-feet of space for gatherings of all shapes and sizes.An incredibly restful stay begins with our world-renowned Heavenly® Bed. Additional amenities range from a 55-inch LG HD TV to High Speed Internet Access, ensuring a peaceful, relaxing and productive experience from start to finish.
Based on 2,860 reviews
Value for money
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