Cons (-) Nice stay friendly staff.
4 stars
The Westin Indianapolis
241 West Washington Street, Indianapolis, IN 46204, United States
Indianapolis, IN
See location+1 317 262 8100Photos of The Westin Indianapolis
Overview
The Westin Indianapolis is located in the heart of downtown Indianapolis and top attractions surround the hotel. A convenient skywalk connects guests to the Convention Center, Circle Centre Mall to nearby restaurants, shopping, and nightlife. The Lucas Oil Stadium is within walking distance, as is the Indianapolis Zoo. Banker’s Life Fieldhouse is close by for concert goers. Indianapolis International Airport is close by, only 8 miles from the hotel.
The Westin Indianapolis offers travelers 575 guestrooms feature their world-renowned Heavenly® Bed. Guests can enjoy the Heavenly® Bath for a spa-like shower experience. The hotel has traditional, deluxe, club level, king plaza, and executive rooms.
All rooms include large windows, contemporary art and furnishings, and additional amenities range from a 55-inch LG HD TV to high speed internet access. Amenities include shower/tub combination, a desk with ergonomic chair, mini-refrigerator, coffee maker/tea service, a robe, iron and board, a sofa, and a chair.
It offers upgraded presidential and governors’ suites. Its Presidential Suite includes a Murphy/wall bed, a sofa bed, 2 bathrooms, and table with seating for 8.
Property features include a heated indoor pool, a whirlpool, a fitness studio and workroom.
American Nourish is open for breakfast, lunch, and dinner at the hotel. Guests can enjoy 24-hour room service, and also a sundry/convenience store is available. The Westin has a bar and a lounge for guests.
The Westin Indianapolis offers business meeting and conference space, along with offering wedding venues. The Westin Indianapolis is the perfect stay for the leisurely and business travelers in the downtown Indianapolis area.
Latest deals for The Westin Indianapolis
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at The Westin Indianapolis
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business centre
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Disabled Access
- Roll-in shower
- Elevator
- Hypoallergenic
- Adapted bath
- Allergy-free room
- No smoking
- Non-feather pillow
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Seating area
- Telephone
- Storage available
Parking and transportation
- Parking
- Valet parking
Laundry
- Ironing service
- Iron and ironing board
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Garden
Things to do
- Bicycle rental
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of The Westin Indianapolis
8.5
Very good
1033 verified ratings
Wonderful
603
Very good
130
Good
87
Okay
62
Fair
64
Mediocre
25
Poor
62
Summary of reviews
Guests say
Guests generally loved the hotel's great location and friendly staff, appreciating the cleanliness and value for price. However, there were significant complaints regarding high parking fees, water issues during their stay, and some noise from construction. Overall, the hotel offers a good experience but has areas that need improvement.AI-generated from customer reviews
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Score by provider
8.9 out of 10
1 review
All reviews
Pros (+) Heavenly bed, as usual
Cons (-) The staff was so nasty. Ms. Morales was disrespectful and ambivalent to the customer experience.
Pros (+) Location
Cons (-) No parking available for guests upon check-in. We had to find a public parking lot several blocks away. Bathroom sink would not drain. When the toilet was flushed, water backed up in the sink. Bathtub faucet was very loose from wall and fixtures didn't look clean.
Pros (+) The food, particularly the oatmeal, was very good. Also, the room service and front desk staff were friendly and helpful.
Cons (-) We had to wait well into the evening (until 7 or 8nat night) for our room to be cleaned and that only happened by then because we asked. Several times. The wallpaper was peeling in the bathroom, the shower curtain smelled of mildew and there was mold in the shower
Pros (+) Staff was excellent and very helpful
Cons (-) Parking prices
Cons (-) We were given the keys to an occupied room, which turned out to be an NFL player, then left in the hallway for an hour while the hotel tried to figure out where to put us. They told us the hotel was empty from New Year's Eve the night before but seemed to have booked the only two customers to the same suite! No apologies whatsoever from the manager of the hotel after the hour and a half inconvenie...
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Pros (+) Love that The Westin is pet friendly, but no dog NRD or bowls this time. Tight fit on double beds.
Pros (+) The view from our room was of downtown and from the 13th floor pretty incredible. Everything we needed was within walking distance which for us was wonderful.
Cons (-) For the cost of the room, tacking on a fee for wifi seemed much. Being in this hotel for business made conducting business difficult and the computers in the lobby were no help. I feel a bit like I paid for more than what I got out of staying in this hotel; beautiful, but pricey.
Pros (+) They upgraded us for free since it was our anniversary which was so gracious and nice!
Cons (-) the renovation finishes we not up to par, everything was sloppily done. our roon overlooked a nasty rooftop. we had to pay an additional $30 to park our own car on the premises after the room was over $150. Ridiculous and we expected a beautiful hotel. The whole lobby was under construction and it was embarrassing to have to bring my guest in to that.
Location
241 West Washington Street, Indianapolis, IN 46204
What's nearby
- Christopher Columbus175 m
- Indiana State Capitol226 m
- Indiana Convention Center237 m
- Eiteljorg Museum361 m
- Indianapolis Union Station0.5 km
- Lucas Oil Stadium0.6 km
- Gainbridge Fieldhouse0.7 km
- E Pluribus Unum0.8 km
- East Gate - West Gate1.1 km
- White River State Park1.1 km
- Indianapolis Zoo1.3 km
- The Cathcart1.5 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Indianapolis
Low season | May |
|---|---|
High season | May |
Average price (weeknight) | C$ 274 |
Average price (weekend night) | C$ 253 |
When to book a room at The Westin Indianapolis
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in IndianapolisGood to know
Value for money | 8.1 |
|---|---|
Distance to downtown | 0.5 km |
Nearest Airport | Indianapolis |
Distance to airport | 12.8 km |