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Pros. Nothing after my poor experience with the employees.
Cons. I will never stay at a Marriott hotel again. I have never been so humiliated in my life like my last experience at the Springhill Suites by Marriott at 17601 Fitch, Irvine, CA 92614 (P 949.757.0500). It was by far the worst treatment you could ever give to a client. I arrived in Irvine on Tuesday morning for work and my meetings were extended last minute from Thursday morning to Thursday afternoon, so I needed to extend my stay in the hotel for an extra day right at my check-in. I talked to the front desk woman/employee and requested to extend my stay. She then requested my credit card to do another reservation just from Thursday to Friday, since my flight would be leaving on Friday at 6:30 AM. My credit card was charged on Tuesday (check-in date 10/15) in the amount of $70.00 and I assumed that was my extension since I had already paid $394.38 on 10/4 for my stay from Tuesday until Thursday. Thursday I worked until 6:00 PM and when I got back to the hotel my card was not opening my room door. I went to the front desk to talk to a different attendant than I had checked in with named Amy and she told me my check-out was scheduled for 3:00 PM on Thursday. I complained to her expressing I had extended my reservation and she told me that the charge might not have gone through because she couldn’t see any reservation under my name for Thursday-Friday. I asked for her to move me to a different room and her response was: -”We don’t have any rooms available anymore and unfortunately you will need to look for a new hotel.” When I checked my email I had an email from the general manager David Allen at 5:14 PM telling me to call him urgently, but he didn’t express any information that I needed to checkout or anything and I was in a meeting without access to my email. I am a LOYALTY client and Marriott has my phone number filed. Why didn’t any employee attempt to call me to discuss this situation? After the front desk employee Amy told me there was no room I requested my personal items and she brought my suitcase half filled with my clothes. The rest of my toiletries, dirty clothes, and shoes were put in a trash bag. I could not believe what I was seeing! First, it is an invasion of my privacy having your employees touching my underwear and personal items and second they didn’t even have the competence to call me at all. This is an offense to any client! This impersonal and indifferent treatment was not what I had anticipated when signing up to be a part of the Bonvoy program. Finally, I asked Amy if they would pay for my stay somewhere else and she said she couldn’t do that for me. I was shuffled out of a room I had paid for, without notice, and without a place to stay. I asked to speak with the manager and she told me he would only be available again tomorrow at 9:00 AM which is when I’m supposed to be on my flight back home! It wouldn’t have been as bad if it was just one employee that had made a mistake because mistakes do happen. But when every single employee involved in this situation from check-in until check-out made mistakes I realized something - this is a trend - a trend of poor management and poor hospitality. After this awful experience I stopped at a Hilton two minutes away from this hotel. I explained what happened at Marriott and they gave me a discounted rate and free valet for all of the inconvenience that I had dealt with. The attendant could see that I was distressed and wanted me to have a good night of sleep so she went out of her way to fix Mariott’s mistake. I was in Irvine because I have a job where I travel for work between two-four times per week around the USA and my plan was to find a loyalty program with a national hotel chain where I could stay over 100 nights per year. There is a silver lining to this entire situation . . . and I know now that Marriott will never have my loyalty.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The low season is in October, and the high season is in July. Consider visiting during the low season for a quieter experience.
How is the quality of the beds at the hotel?
While some guests found the beds uncomfortable, others mentioned that the rooms were spacious and the beds were comfortable. It may vary based on individual preferences.
Is parking available at the hotel?
Yes, the hotel offers parking, and there is also a free airport shuttle service for added convenience.
What can I expect from the breakfast at the hotel?
Guests have praised the continental breakfast, mentioning that it was great and tasty. However, some mentioned that the breakfast had limited choices.
How is the cleanliness of the hotel?
Many guests have complimented the hotel's cleanliness, mentioning that the rooms were spacious and clean. However, a few guests noted specific areas that needed touch-ups.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Free Airport Shuttle
The hotel offers a free airport shuttle service, which guests found to be convenient and reliable. It's a great way to save on transportation costs and ensure a hassle-free journey to and from the airport.
Consider Bringing Your Pet
The hotel is pet-friendly, and several guests appreciated this feature. If you're traveling with a furry friend, it's worth considering this accommodation option.
Explore Nearby Attractions
The hotel is centrally located, with easy access to various attractions such as the Diamond Jamboree, Lyon Air Museum, and Pao Fa Buddhist Temple. Take some time to explore these nearby places during your stay.
Check Room Amenities
Some guests mentioned that the rooms were spacious and well-equipped, while others noted issues with amenities such as noisy air conditioning and broken shower heads. It's advisable to check room amenities upon arrival and report any issues to the staff promptly.
Be Mindful of Parking Charges
Several guests were surprised by the parking fees, so it's worth considering this additional cost when budgeting for your stay. Alternatively, explore the option of using the free airport shuttle to avoid the need for parking.
Plan Your Visit According to Seasonality
If you have flexibility in your travel dates, consider the high and low season periods to potentially avoid crowds and secure better rates. July is noted as the high season, while October is considered the low season.
Communicate Your Room Preferences
Some guests were disappointed with the room allocation, receiving different bed types than expected. It may be beneficial to communicate specific room preferences or confirm bed arrangements in advance to avoid any surprises.
Take Advantage of the Complimentary Breakfast
Many guests appreciated the complimentary breakfast, describing it as delicious and offering a variety of options. It's a convenient way to start your day without the hassle of finding breakfast elsewhere.
Utilize the Free Shuttle Service
The hotel offers a free shuttle service, which guests found to be convenient for getting around the area. Take advantage of this service to explore nearby attractions or for transportation to and from the airport.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
SpringHill Suites by Marriott Irvine is located at 17601 Fitch, 4.4 km from the centre of Irvine. Diamond Jamboree is the closest landmark to SpringHill Suites by Marriott Irvine.
Check-in time is 3:00 PM and check-out time is 12:00 PM at SpringHill Suites by Marriott Irvine.
Yes, SpringHill Suites by Marriott Irvine offers free Wi-Fi.
Yes, SpringHill Suites by Marriott Irvine offers free airport shuttle service.
SpringHill Suites by Marriott Irvine is 2.3 km from Santa Ana J. Wayne/Orange Cnty. SpringHill Suites by Marriott Irvine is 30.3 km from Long Beach Municipal.
Yes, SpringHill Suites by Marriott Irvine has a pool on-site.
KAYAK scours the web for all room deals available at SpringHill Suites by Marriott Irvine in Irvine and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at SpringHill Suites by Marriott Irvine and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for SpringHill Suites by Marriott Irvine.
Value for money | 8.3 |
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Distance to downtown | 4.4 km |
Nearest Airport | Santa Ana J. Wayne/Orange Cnty |
Distance to airport | 2.3 km |