Horrible horrible customer service and fiollow up
I had always thought that the Westin was a nice hotel. Customer service was supposed to be first priority. Upon arrival at this hotel it was very nice. One of my stay was complete, as I had to stay two days here. I checked out and a couple of days later I noticed three separate incidental charges on my credit card which should have been refunded. I contacted the hotel several times and got the runaround. I spoke with someone By the name of Misty Kinnard Who is the who is in the accounting department who totally gave me the runaround. She told me that my account would be refunded but I was charged an additional time for incidentals. I contacted Misty again who refuse my phone call several Times. When I called back numerous times I was never responded to. I had to finally get transferred to the accounting supervisor told me that I would be refunded it is been over a week now and I still have not been refunded $321, which is three separate charges for incidentals. I was told by the accounting manager that he apologized it would help me as much as he could but I am still waiting. I will never stay at this hotel again because the Westin is supposed to be about customer service and I could have stayed at the motel 6 and receive this type of service.
Excellent front desk and the rooms are amazing!
Our favorite place to stay
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
Good value stay
Hotel rate and amenities.
Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
CRIB Gone Missing
I loved having valet parking, help with my luggage and great bed.
I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
Had an Awesome time!
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
Great Name in Hotels for A While
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :(
The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
The Westin Dallas Fort Worth Airport is conveniently situated for any traveler and offers boutique-style service and quality within a serene, renewing atmosphere. Guests are only a short distance from surrounding attractions, including Six Flags Over Texas, and the Dallas Cowboys Stadium. Raising the bar among airport hotels, The Westin Dallas Fort Worth Airport is a chic, comfy retreat where you can relax and revive. Take a refreshing dip in our outdoor heated pool, or get your pulse racing in our WestinWORKOUT® Fitness Studio. Perk up with a fresh cup of Starbucks (SM) Coffee at our in-house café, pick up a snack at our Market, or enjoy a Southwestern-style meal at our BlueFire Grille restaurant. Each of our 506 guest rooms and suites are beautifully decorated and equipped with contemporary amenities like Wireless High Speed Internet Access. Enjoy a peaceful night’s sleep in our signature Heavenly® Bed and refresh in our spacious bathrooms.
Based on 1,038 reviews
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