The Westin Dallas Fort Worth Airport

8.5
Excellent

Based on 1,811 reviews
 
4545 W. John Carpenter Freeway, Irving, TX 75063, United States
  +1 972 929 4500
The Westin Dallas Fort Worth Airport - Irving, TX, United States
Check-in
Check-out
Compare vs. KAYAK |
Roomer C$ 91
Priceline C$ 107
Expedia C$ 136
Roomer
per night
Priceline
per night
Expedia
per night

Rooms

Check-in
Check-out

Executive Rooms

C$ 463+

Photo
Bed Type
Provider
Nightly Base Price
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King bed
C$ 463 per night
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King bed
C$ 493 per night

Double Rooms

C$ 151+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Double bed
C$ 151 per night
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Double bed
C$ 158 per night
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Double bed
C$ 175 per night
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Double bed
C$ 188 per night
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Double bed
C$ 197 per night

Traditional Rooms

C$ 136+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
King bed
C$ 136 per night
IMAGE
King bed
C$ 136 per night
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Double bed
C$ 145 per night
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King bed
C$ 163 per night
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Double bed
C$ 179 per night
IMAGE
King bed
C$ 197 per night
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King bed
C$ 293 per night
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Double bed
C$ 325 per night
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Double bed
C$ 345 per night
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Double bed
C$ 349 per night
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Double bed
C$ 402 per night

Standard Rooms

C$ 91+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
Unknown
C$ 107 per night
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Unknown
C$ 91 per night

King Rooms

C$ 147+

Photo
Bed Type
Provider
Nightly Base Price
IMAGE
King bed
C$ 147 per night
IMAGE
King bed
C$ 151 per night
IMAGE
Unknown
C$ 197 per night

Reviews

Pros

Traveller rating

397
120
51
19
19

Time of year

Traveller type

Show reviews that mention

+
room service in 15 reviews
close to the airport in 88 reviews
close to dfw in 3 reviews
pool on roof in 27 reviews
shuttle to the airport in 58 reviews
westin brand in 19 reviews
nice lobby in 23 reviews
staff was friendly in 141 reviews
airplane noise in 5 reviews
excellent service in 58 reviews
nice hotel in 117 reviews
comfortable bed in 42 reviews
shuttle driver in 7 reviews
nice room in 159 reviews
favorite place in 14 reviews
wind noise in 19 reviews
free internet in 3 reviews
  • Poor
    Oct 2017
    2.0

    Horrible horrible customer service and fiollow up

    Absolutely nothing

    I had always thought that the Westin was a nice hotel. Customer service was supposed to be first priority. Upon arrival at this hotel it was very nice. One of my stay was complete, as I had to stay two days here. I checked out and a couple of days later I noticed three separate incidental charges on my credit card which should have been refunded. I contacted the hotel several times and got the runaround. I spoke with someone By the name of Misty Kinnard Who is the who is in the accounting department who totally gave me the runaround. She told me that my account would be refunded but I was charged an additional time for incidentals. I contacted Misty again who refuse my phone call several Times. When I called back numerous times I was never responded to. I had to finally get transferred to the accounting supervisor told me that I would be refunded it is been over a week now and I still have not been refunded $321, which is three separate charges for incidentals. I was told by the accounting manager that he apologized it would help me as much as he could but I am still waiting. I will never stay at this hotel again because the Westin is supposed to be about customer service and I could have stayed at the motel 6 and receive this type of service.

  • Excellent
    Aug 2017
    10.0

    Awesome Stay

    Excellent front desk and the rooms are amazing!

  • Excellent
    Sep 2016
    10.0

    Our favorite place to stay

    We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.

  • Good
    Sep 2016
    8.0

    Good value stay

    Hotel rate and amenities.

    Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.

  • Excellent
    Nov 2015
    10.0

    Everything

  • Excellent
    Sep 2015
    9.1

    CRIB Gone Missing

    I loved having valet parking, help with my luggage and great bed.

    I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )

  • Excellent
    Sep 2015
    10.0

    Had an Awesome time!

    I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...

  • Okay
    Sep 2015
    4.8

    That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.

  • Excellent
    Aug 2015
    10.0

    After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.

  • Excellent
    Aug 2015
    9.7

    Classy

    It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.

  • Okay
    Jul 2015
    4.2

    I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...

  • Excellent
    Jun 2015
    10.0

    Great Name in Hotels for A While

    The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :(

    The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?

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About

Overview

Gracefully appointed and ideally situated, The Westin Dallas Fort Worth Airport provides a memorable backdrop for your Texas visit. Our hotel is two miles from DFW Airport and we offer a complimentary shuttle service, eliminating the stress of travel. Find your sanctuary in our tranquil, pet-friendly rooms and suites, which include deluxe Heavenly® Beds and soothing Heavenly® Showers; pamper yourself with our in-room spa services too. Maintain your gym routine in our state-of-the-art WestinWORKOUT® Fitness Studio, which overlooks the seasonal rooftop pool. Sample classics at BlueFire Grille, or enjoy a Starbucks® coffee drink at The Café. If you're planning an event in Dallas, you'll be delighted with our adaptable venue spaces, which include a magnificent ballroom. We hope you'll explore the DFW area while you're here as well; take our free shuttle to Toyota Music Factory and other popular local attractions. A refreshing hotel experience awaits you at The Westin Dallas Fort Worth Airport.

Marriott

More

Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.5 Excellent

Based on 1,811 reviews

9.4

Bar and Beverages

8.9

Location

6.6

Comfort

6.1

Vibe

Things to Know

  • Friendly service
  • Comfortable beds
  • Clean rooms
  • Good access to airport

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased Accessibility
A/V equipment rental
Business centre
Concierge service
Gift shop
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Cable or satellite TV
Air-Conditioned
Coffee shop
24 Hour Front Desk
Safe
Free Airport Shuttle
Internet (surcharge)
Storage available
Wedding services
Terrace/Patio
Towels
ATM on-site
Designated smoking area
Elevator
Massage
Hairdryer
Long-term parking (surcharge)
Rooftop
Cribs available

Location

Most Popular Landmarks

  • DFW Founders' Plaza 4.7 km
  • National Scouting Museum 4.9 km
  • Irving Convention Center at Las Colinas 7.4 km
  • The Mustangs of Las Colinas 8.3 km
  • Irving Arts Center 8.6 km
  • Irving Market Center 8.8 km

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