Recent Reviews
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- Negative
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10.0
Jack at the customer service desk dealt with my problem in the perfect professional manner. He didn't stop until he found a solution for me. I was very impressed with this airline
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3.3
Got from point A to B early. It's a nickel and dime discount airline. We will never take it again. Passengers should definitely read all the baggage rules prior to purchasing a ticket; we paid $180 in additional bag fees. There is a very strict 7kg carry-on rule. You have to buy everything in board, they will not allow you to take your coffee or hot food on board the plane.
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10.0
The courtesy of the crew
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10.0
Value Baggage fees, but that is to be expected now
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7.0
Boarding process very efficient, they board the plane from the front and the rear...seems no one wants to pay for the preferred seats in the front so there were empty rows around us. Definitely read about the baggage weight costs and pay when you select your seats when you check in online. Didn't order any of the food so I can't comment on it...no entertainment at all on the basic planes
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10.0
For the amount of time on a flight, it was as good as it gets
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2.0
Do not recommend, beware of non standard baggage rules. Book baggage online 3hours before the flight
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5.0
unlimited movies because flight was delayed $100+ for luggage, no blanket or pillows, $4 Water
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4.0
Nothing The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.
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2.0
Nothing Paid for Qantas, but got Jetstar, which is at best deceptive and at worse bait and switch. The crew member weighing our carry ons and purses was snotty and bitterly sarcastic. Honestly I don't know how he got a customer-facing position when his best response is "you should know better" when we mentioned that we were under the impression that the carry on baggage limit didn't include purses. We didn't get food, and entertainment was nonexistent (which is why we went with what we thought was Quantas). Added to the long line for Jetstar bag drop and the uncomfortable airplane, I'll never fly Jetstar again. Furthermore, Quantas should seriously consider whether lying to its customers is a good strategy.
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10.0
Jack at the customer service desk dealt with my problem in the perfect professional manner. He didn't stop until he found a solution for me. I was very impressed with this airline
review from
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10.0
The courtesy of the crew
review from
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10.0
Value Baggage fees, but that is to be expected now
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10.0
For the amount of time on a flight, it was as good as it gets
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3.3
Got from point A to B early. It's a nickel and dime discount airline. We will never take it again. Passengers should definitely read all the baggage rules prior to purchasing a ticket; we paid $180 in additional bag fees. There is a very strict 7kg carry-on rule. You have to buy everything in board, they will not allow you to take your coffee or hot food on board the plane.
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2.0
Do not recommend, beware of non standard baggage rules. Book baggage online 3hours before the flight
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5.0
unlimited movies because flight was delayed $100+ for luggage, no blanket or pillows, $4 Water
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4.0
Nothing The airline attitude. Aggressive and punitive, Absolutively not even sightly friendly. Much worst than RyanAir.
review from
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2.0
Nothing Paid for Qantas, but got Jetstar, which is at best deceptive and at worse bait and switch. The crew member weighing our carry ons and purses was snotty and bitterly sarcastic. Honestly I don't know how he got a customer-facing position when his best response is "you should know better" when we mentioned that we were under the impression that the carry on baggage limit didn't include purses. We didn't get food, and entertainment was nonexistent (which is why we went with what we thought was Quantas). Added to the long line for Jetstar bag drop and the uncomfortable airplane, I'll never fly Jetstar again. Furthermore, Quantas should seriously consider whether lying to its customers is a good strategy.
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