Auckland Airport (AKL) is the primary international gateway for New Zealand, in addition to being the largest domestic airport in the country. The hub for Air New Zealand, AKL also enjoys service from many other global carriers, who connect New Zealand nonstop with destinations throughout Australia, Asia and the Americas. Auckland Airport is small and relatively easy to use, in spite of its regional importance, but the tips I’m about to offer should further smooth your journey.
Unlike many other airports in the world, Auckland is one where even foreign travellers arrive at and depart from the airport via private car. This is because so many foreign tourists explore New Zealand on a road trip and rent their own cars to do so, irrespective of whether they’ll spend any time in Auckland proper.
Renting a car straight away is the best option if you plan to begin exploring the North Island immediately after landing. Popular destinations include Lake Taupo, Rotorua and the Coromandel Peninsula, which are all between 2-3 hours from the airport by car.
If you do plan to sightsee in Auckland for more than just the afternoon, I recommend riding public transport to your city centre accommodation, and renting your car only once you’re ready to hit the road. Having your own set of wheels won’t really benefit you in Auckland, whose main sights are well-connected by public transportation. And, more importantly, where parking can be expensive!
As far as your options for getting from AKL to the city without your own car, you have two main ones. The door-to-door one is to take an Uber, which takes less than 30 minutes in most cases.
The Skydrive express bus is the other option. If you’re staying in Auckland’s CBD, whose SkyCity terminal is where the bus drops you off at, this is a fine option. However, if you’re staying in suburban Mt. Eden Village (which is closer to the airport), I’d probably recommend paying for Uber, particularly if you’re travelling in a couple or group and can split the cost.
How your security experience ends up going at AKL will depend, for one thing, upon whether you’re flying internationally or domestically. If you’re flying somewhere else in New Zealand from the domestic terminal, you can expect a straightforward security check similar to what you’d find at a North American airport, albeit without TSA Precheck or anything similar.
Flying internationally? The good news is that Auckland Airport has a single international terminal, unlike a lot of global hubs. Even better, an Express Lane is available.
Passengers travelling in business and first class (and, on Air New Zealand, in premium economy) can avail this lane, which is typically shorter than the main queue. Passengers with disabilities and small children, as well as those holding an APEC Business Travel Card (ABTC), can also use it.
Once you clear security, you’ll need to go through passport control. If you have a biometric passport issued within the past few years, you should be able to use one of the automated kiosks, which speeds up processing. If the kiosk fails, make sure you’ve pressed your passport down completely, as I’ve found it’s often the simplest human errors that can mess this up.
Overall, I usually plan on it taking me a minimum of 30 and a maximum of 60 minutes to get from the beginning of the check-in process to my gate at AKL, though you may want to give yourself 90 or even 120 minutes, depending on whether you’re travelling with friends or family who may need more time, or whether you want to enjoy a lounge or duty-free shopping before taking off.
Auckland Airport’s international terminal is where you can find its most impressive lounges, including the flagship lounge of home carrier Air New Zealand. Traveling domestically, however, you may also be able to enjoy lounge access.
Air New Zealand’s International Lounge, which features a limited bar selection and buffet-style dining. It’s open to passengers in Air New Zealand’s businesspremier class, and those in international first and business class on Star Alliance partner airlines like Air Canada and Thai Airlines.
Passengers holding Air New Zealand elite status or Star Alliance Gold can also enter this lounge, regardless of their class of service. The same entry credentials are required for the smaller Air New Zealand Elite Priority One lounge, which offers a similar experience.
In my opinion, these lounges (like, sadly, the businesspremier product itself) are a bit mediocre by modern standards, and aren't worth getting to the airport very early. Rather, they’re better for having a seat, a glass of wine and some tarmac views as you prepare for what will probably be a very long flight.
Better lounges at AKL include the Emirates Lounge and the first-class and business-class lounges offered by Qantas, though these are only open to passengers on those airlines (or, in the case of Qantas, those travelling on other oneworld airlines, such as American Airlines or Qatar Airways).
International passengers with a Priority Pass credential can access the airport-operated Strata Lounge, regardless of airline or class of service. While I find this lounge even less exciting than the Air New Zealand ones, its accessibility makes up for that. On the plus side, I’ve never found it to be especially crowded, unless you happen to be travelling at a time when many international flights are departing.
In the domestic terminal, all lounges are Air New Zealand-branded and operated. These lounges are comparable to domestic lounges in Canada, such as Air Canada Maple Leaf Lounges or WestJet Elevation Lounge, with light bar snacks, beer, wine and coffee. You’ll need to be travelling in Air New Zealand’s domestic business class in order to access them.
Priority Pass members can’t access any domestic lounges at AKL, though certain restaurants within the domestic terminal partner with Priority Pass on a rolling basis. Make sure to check the Priority Pass app or website when you travel to see which ones are participating on the day you travel.
The most common sorts of transfers at AKL are domestic-to-international, or vice-versa. For example, if you arrive from Toronto and transfer to Christchurch, or are flying from Queenstown via Auckland to Bangkok.
If arriving domestically and connecting to an international flight, you’ll need to ride the free terminal shuttle from the domestic terminal (where it picks up passengers every 15 minutes, and takes 10 minutes en route) to the international one, where you’ll go through security and immigration control. I recommend leaving at least two full hours between the arrival of your domestic flight and the departure of your international one.
If you’re transferring the other way, international-to-domestic, you’ll first need to clear immigration, then collect your bags, clear customs and ride the shuttle bus to the domestic terminal. From here, just a simple security check stands between you and your departure gate. Still, I think two hours is a good minimum amount of time for such a connection.
Domestic-to-domestic connections are slightly less common. On one hand, AKL is the main hub of Air New Zealand. On the other hand, its location in the far north of New Zealand means that connecting here often requires backtracking; point-to-point routes, even though they’re often more expensive, also tend to be significantly more practical.
If you do connect domestic-to-domestic, you won’t need to re-clear security. As is the case in North America, you can proceed directly from your arrival gate to your departure gate, which on account of the terminal’s small size won’t require a long walk.
Specifically, this shouldn’t theoretically require more than about 15 minutes, though Air Zealand does impose minimum connecting times on domestic itineraries it sells. Even if your connection is long, I don’t recommend booking segments manually. If you do this but happen to miss your onward flight, you will likely have no recourse apart from standing by, and potentially needing to pay a fee to do so.
Air New Zealand operates direct flight between Auckland and Vancouver (YVR), Montreal (YUL), Ottawa (YOW), or Toronto (YYZ). Air Canada provides seasonal services between Vancouver and Auckland.For those flying to or from Australia, Auckland serves as a common stopover, making it a great point to break up long-haul flights. With this being said, I have recently noticed Air New Zealand selling one-stop tickets from its destinations in the US to Australia.
International-to-international connections at AKL don’t require you to clear an immigration check or collect your bags. However, you will need to deplane and re-clear security, even if you’re on the same flight number all the way from SYD to JFK, or in the opposite direction.
This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others.
IATA Code | AKL |
---|---|
Serves | Auckland |
Terminals | D, I |
Hub for | Sichuan Airlines, Delta, United Airlines |