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Qantas Airways: Expert advice and recommendations

Expert travel writer Bill Fink shares all you need to know before booking a flight with Qantas Airways.
Bill Fink
4 December 2025

Qantas is Australia’s largest airline, flying a long-haul route from Vancouver, Canada to Australia and beyond. Fun fact: the name QANTAS is not derived from some cute Australian marsupial, but rather is an acronym of the airline’s original name: "Queensland and Northern Territory Aerial Services."

Since you’re likely settling in for a journey that can top 17 hours, knowing the aircraft and picking the right seat is key. Here’s our expert advice to make the most of your trip Down Under.

Qantas aircraft types

Qantas uses a mix of Airbus A380s, A330s and Boeing 787 Dreamliners for its non-stop flights from the US and Canada to Australia and New Zealand.

Qantas flies Boeing 787 Dreamliners from Vancouver on direct flights to Australia. If you're flying to Australia from other airports in Canada, you'll likely have to transfer in Vancouver or the US Pacific coast. For Qantas’ extensive domestic Australian flight network, the airline uses a wide range of aircraft, including turboprops for shorter regional routes.

For its huge domestic network in Australia, the airline uses a whole range of planes, including smaller turboprops for quick regional hops.

For flights to other destinations including some in the US, a variety of other aircrafts are used. Of these, the A380s are the giants of the fleet, seating a whopping 485 passengers across four classes: First, Business, Premium Economy and Economy. The upper deck is reserved for Business and Premium Economy, and it even has a self-service bar and lounge area up front. The A330s, which you’ll find on the Honolulu-Sydney route, offer a simpler two-class setup with Business and Economy.

The Dreamliners are a bit more intimate, with 236 seats across three classes: Business, Premium Economy and Economy. No matter which plane you’re on, a long flight is a long flight, so let’s get into what really matters: the seats.

Qantas cabins and seat classes

Here’s a breakdown of what Qantas offers in each of its cabin classes, so you can choose the right fit for your trip and budget.

First Class

Qantas ultra-premium First Class seating is only available on Airbus flights, including the one from Los Angeles. The fourteen seats (or rather office cubicle-sized pods) are lined in a 1-1-1 pattern at the front of the aircraft’s lower level.

The 56 cm-wide First Class seats can be converted to lie-flat mode with the touch of a button. When you’re ready to sleep, the crew will make it up with a mattress pad, plush Sheridan sheets and pillows. You also get a pair of Qantas’s signature pyjamas to keep.

Meals are a big deal here. Aussie celebrity chef Neil Perry designs them, and you can order what you want, when you want. Excellent wines from Australia, New Zealand and France complement the menu. Your pod even has a little guest seat, so a friend from First can join you for a meal.

While it might not have the fully enclosed private suites of some other airlines, Qantas First is a luxurious way to cross the Pacific. If you can afford the price or upgrade, I’d recommend it as a luxurious, restful and relaxing way to transit the Pacific in case you’re going via LA.

Qantas Business Class

The Business Class seats on the A380s and 787 Dreamliners are identical, which keeps things simple. The A380 has 70 of these seats, while the 787 has 42, all in a 1-2-1 layout that gives everyone direct aisle access.

Here’s a pro-tip: the staggered setup means only the odd-numbered window seats are truly next to the window, with a console separating you from the aisle. The even-numbered seats are closer to the aisle. For maximum privacy, I always book an odd-numbered window seat.

The 58-cm wide Business Class seats can be converted into lie-flat mode, with flight attendants supplying a fitted mattress, duvet, pillow and PJs for sleep. The cotton pyjamas with the Qantas kangaroo logo are a comfy souvenir that I’ve worn for years. At around 190 cm tall, I still had room to stretch out and get hours of sleep on the journey.

The food in Business Class is also excellent, with another menu from Neil Perry’s team. Expect generous portions of grilled Aussie beef or lamb paired with great wines. If you need to arrive ready for a meeting or just want to start your vacation without jet lag, the upgrade to Business is worth it for the bed alone.

Qantas Premium Economy

Qantas’s Premium Economy seats are a big step up from Economy and feel a lot like domestic first class in Canada. The airline arranges them in a 2-3-2 configuration, and they’re 22.8 inches wide with a generous 38 inches of pitch (that’s the space between your seat and the one in front).

I’d recommend Premium Economy as the Qantas sweet spot in terms of comfort for the price. You get a much better experience than Economy without the Business Class price tag.

On the A380, Premium Economy is located on the aircraft’s upper deck, complete with its open bar and snack lounge, so I felt kinda special (until I walked by the more luxurious business class pods).

On the A380, Premium Economy is located on the aircraft’s upper deck, complete with its open bar and snack lounge, so I felt kinda special (until I walked by the more luxurious business class pods).

Qantas Economy Class

It’s hard to look forward to sitting in an Economy Class seat for a 15-hour (or more) flight, but I think Qantas has made its budget seating and experience about as pleasant as it can be. Decent meals, free alcohol including Australian wines, an open snack bar and amenity kits help get you through the journey, and a well-stocked entertainment system on seatback screens can keep you distracted.

The seats themselves are about 43 cm wide on the 787 with 81 cm of pitch, which is pretty standard for long-haul flights. Even at my height, my knees still had a little room between me and the seat ahead of me. The seatback entertainment system is also packed with movies and shows to help the time fly by.

On the A380, the Economy cabin is large, with a 3-4-3 layout. If you’re in the back, don’t expect a quick exit upon landing. On the 787, it’s a 3-3-3 configuration. My advice? Book as early as you can to snag an aisle or window seat and avoid the dreaded middle.

Qantas lounges

Flying Qantas in a premium cabin or with the right frequent flier status gets you access to a network of solid lounges around the world.

In the US, Qantas passengers use the Greenwich, Soho and Chelsea Lounges (jointly operated by American Airlines and British Airways) at New York JFK, American Airlines Flagship Lounges in Dallas Fort Worth, the Cathay Pacific Lounge in San Francisco, and Qantas operates its own Business Lounge in Honolulu.

The Vancouver SkyTeam Lounge offers a luxurious environment for First, Business and Elite Plus customers flying on any of the alliance’s nine member airlines currently serving the airport. With a light colour palette, an impressive glass elevator and two separate wings to explore, the pre-flight experience here is excellent. It is located in International Concourse D, near Gate 53, and includes bar service, barista-made coffee and lounge dining. There are also showers available in case you need to freshen up.

The Qantas US lounge highlight is definitely the Los Angeles First Lounge. I really enjoyed this expansive space, and it's the only lounge at LAX with a sit-down meal service. There are also showers stocked with toiletries if you need to freshen up before your flight.

Once you get to Australia, the Qantas First Lounge in Sydney is impressive. It has striking architecture, runway views, a strong restaurant, showers and even spa services. I’ve shown up to the airport hours early just to hang out there. Qantas has also announced a $100 million program to upgrade its global lounge network, including redevelopment of the Sydney International Business Lounge (with construction starting soon), so expect more good things to come.

Baggage

For international flights from Canada, Qantas allows one free carry-on bag for Economy Class, and two for passengers in premium classes. The allowable size is 115 cm (the common 56 x 36 x 23 cm bag). Technically, there’s a 7 kg weight limit per carry-on bag, but I’ve never seen them weigh one.

For checked bags, Economy gets one bag up to a hefty 31.7 kilos. Premium Economy and Business get two bags, and First Class gets three. If you have elite status with Qantas or a oneworld partner airline, you’ll likely get an extra allowance too.

Qantas Wi-Fi

Qantas long haul flights from Canada currently do not have Wi-Fi, but the airline is in the process of upgrading, so this could change in the near future. The airline has announced future international Wi-Fi expansion with new Wi-Fi-equipped A321XLR, A350 and 787 aircraft, plus A330 retrofits, but for now, you should download your movies and playlists before you board. Qantas domestic flights in Australia have Wi-Fi available on select flights.

Qantas frequent flier programs

Qantas is a founding member of the oneworld alliance, which includes major airlines including American Airlines and British Airways. This means miles you earn can be redeemed across any of the partner airlines.

Unless you fly to Australia a lot, I’d recommend crediting your Qantas flights to your favourite existing loyalty plan. It’s just easier to manage your points with a program you're already a member of.

That said, Qantas has been making its own frequent flier program more valuable recently, launching “Classic Plus Flight Rewards” which adds over 20 million reward seats with dynamically priced points that can be upgraded to premium cabins - though traditional Classic Reward redemption rates did increase recently.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

FAQs about flying with Qantas Airways

  • What is Qantas Airways' carry-on size allowance?

    On board Qantas Airways flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Qantas Airways assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Qantas Airways fly to?

    Qantas Airways offers direct flights to 56 cities in 24 different countries. Sydney, Melbourne, and Brisbane are the most popular cities covered by Qantas Airways.

  • What is Qantas Airways’ primary hub?

    Qantas Airways concentrates most of its flight operations in Sydney.

  • How does KAYAK find such low prices on Qantas Airways flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Qantas Airways.

  • What’s the cheapest route that Qantas Airways flies?

    In the last 72 hours, the cheapest route flown by Qantas Airways found on KAYAK was from Sydney to Coolangatta, with a price of C$ 220 for a round-trip.

  • What are the most popular airports for Qantas Airways flights to depart from?

  • Is Qantas Airways part of an airline alliance?

    Yes, Qantas Airways is part of the oneworld airline alliance.

  • How many destinations does Qantas Airways fly to?

    In total, Qantas Airways flies to 57 destinations.

Qantas Airways customer reviews

7.5
Good1,013 verified ratings
7.0Food
7.5Comfort
8.1Crew
7.7Boarding
7.2Entertainment
Traveler rating:
Sort by:
V
10.0 Wonderful
DFW
-
SYD
I couldn't hear all of the announcements. It was nice when they put them on the screen.
V
10.0 Wonderful
CLE
-
DFW
On the Qantas flight, I could barely hear some of the announcements. It was better when I could read them on the screen.
D
8.0 Very good
SYD
-
DFW
Good check in and helpful staff. Delayed for 1 hour. Took about 45 Mins to get baggage’s at DFW . Food was average ( Hindu meal ) . Overall it was good experience
V
2.0 Poor
SIN
-
MEL
This was the worst flight I’ve been on. Getting on the plane where is was 30 degrees outside was hotter on board cabin must’ve been 33 degrees. This is a health hazard. They cannot be doing this to save on fuel. People could die from this!!. Fans and a/c was, off entertainment was off. Poor excuse given. Crew made the excuse that the system didn’t have enough power. They basically were operating on one engine to save on jet fuel till 3 hours later on cruising altitude and they then started the second engine. And finally the cabin was cooled. On a 7hour red eye flight this made it so uncomfortable and impossible to sleep.
M
4.0 Mediocre
DFW
-
MKE
Our boarding and flight was very good. However when we landed and pulled in to the gate it took 55 minutes for the jet bridge to be positioned next to the aircraft. That caused us to miss our ground transportation and it caused us unnecessary last minute transit planning and expense. Our flight was AA1733 on March 17, 2026
L
6.0 Okay
AKL
-
LAX
We booked with Qantas instead of Delta and we instead flew on American Airlines. American is not our favorite to go on. No leg room and the width of seats are a joke. Your are packed like sardines on American flights.
P
2.0 Poor
SYD
-
MEL
Lost my luggage Seat didn’t recline
F
10.0 Wonderful
PER
-
BNE
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
N
10.0 Wonderful
MEL
-
WLG
Pity Air NZ can't get it right.
D
4.0 Mediocre
SYD
-
LAX
When I originally booked this flight, I was expecting to travel on Qantas. When the itinerary changed and the long-haul segment was operated by American Airlines, we were disappointed but remained open-minded. Unfortunately, the overall service experience fell far short of expectations. This was a long-haul international flight. Getting up periodically to use the restroom or stretch is inevitable, especially on flights of this duration. However, each time we stood up, we felt as though we were inconveniencing the crew. The tone and body language often suggested that we were in the way or disrupting something simply by moving about the cabin. As a result, I avoided getting up as often as I needed to and was physically very sore upon arrival. Meal service was similarly impersonal. The options were presented in single words “beef or veggie,” “pasta or beef” without any description of what was actually being served. There was little engagement or courtesy beyond that. Even simple expressions of gratitude were often not acknowledged. I am accustomed to no-frills travel and do not expect luxury. What was disappointing was not the absence of extras, but the absence of basic warmth and professionalism. On a long-haul international flight, small moments of courtesy and humanity make a significant difference. In this case, the experience felt transactional and dismissive rather than welcoming. I hope this feedback is taken constructively, as there is a meaningful difference between efficient service and indifferent service.

Qantas Airways flight status

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Qantas Airways route map - Which destinations does Qantas Airways fly to?

Find out which destinations you can fly to direct with Qantas Airways by entering your departure airport. If you want to know if Qantas Airways flies a certain route, enter both the departure and destination airport before hitting search.
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All Qantas Airways flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
1709Newman (ZNE)Perth (PER)1h 50m
1732Perth (PER)Karratha (KTA)2h 5m
1733Karratha (KTA)Perth (PER)2h 5m
1704Perth (PER)Newman (ZNE)1h 45m
1618Perth (PER)Paraburdoo (PBO)1h 50m
2497Horn Island (HID)Cairns (CNS)1h 45m
2481Weipa (WEI)Cairns (CNS)1h 25m
2480Cairns (CNS)Weipa (WEI)1h 30m
1614Perth (PER)Geraldton (GET)1h 0m
1644Perth (PER)Port Hedland (PHE)2h 10m
2544Brisbane (BNE)Blackall (BKQ)2h 5m
2544Blackall (BKQ)Longreach (LRE)0h 45m
1617Paraburdoo (PBO)Perth (PER)1h 50m
1960Darwin (DRW)Alice Springs (ASP)2h 10m
1607Kalgoorlie (KGI)Perth (PER)1h 15m
1655Broome (BME)Perth (PER)2h 40m
1770Perth (PER)Onslow (ONS)2h 0m
143Sydney (SYD)Auckland (AKL)3h 10m
152Auckland (AKL)Melbourne (MEL)4h 10m
592Sydney (SYD)Coolangatta (OOL)1h 25m
162Wellington (WLG)Sydney (SYD)3h 40m
589Coolangatta (OOL)Sydney (SYD)1h 30m
679Melbourne (MEL)Adelaide (ADL)1h 20m
703Cairns (CNS)Melbourne (MEL)3h 25m
37Melbourne (MEL)Singapore (SIN)8h 10m
60Tokyo (HND)Sydney (SYD)9h 55m
559Brisbane (BNE)Sydney (SYD)1h 35m
2224Wagga Wagga (WGA)Sydney (SYD)1h 10m
2580Port Lincoln (PLO)Adelaide (ADL)0h 50m
2014Orange (OAG)Sydney (SYD)1h 0m
888Perth (PER)Adelaide (ADL)2h 50m
2050Devonport (DPO)Melbourne (MEL)1h 10m
2059Melbourne (MEL)Devonport (DPO)1h 10m
2160Sydney (SYD)Port Macquarie (PQQ)1h 5m
76Vancouver (YVR)Sydney (SYD)15h 15m
179Sydney (SYD)Norfolk Island (NLK)2h 30m
22Dallas (DFW)Melbourne (MEL)17h 40m
476Melbourne (MEL)Sydney (SYD)1h 30m
748Adelaide (ADL)Sydney (SYD)1h 55m
1918Brisbane (BNE)Gladstone (GLT)1h 10m
2019Armidale (ARM)Sydney (SYD)1h 15m
More flight routes

Qantas Airways contact information

Overview of Qantas Airways

To keep travelers entertained during their flight, Qantas Airways has developed its very own app that can be downloaded for free onto your cell phone or tablet before the plane takes off in order to have access to over 1,000h of popular films, television shows, and music while in the air.

Depending on your personal preferences, there are four classes that you can choose to fly in with Qantas Airways. Economy is a standard choice that gives you access to amenities such as in-flight entertainment and free snacks, while Premium Economy will provide you with a warm meal and complimentary alcoholic beverages. For a particularly comfortable trip, opt for Business, as you will have access to a spacious lie-down seat, or First, a luxurious option that includes a bed, free pajamas, slippers, and toiletries, including a dental kit and lotion.

This airline’s fleet is composed of upwards of 5 different types of aircrafts that add up to over 130 individual planes, with most of them being either Boeing or Airbus. The Boeing 737-800 is the company’s smallest plane, as it can only fit up to 174 passengers, but it is also used the most frequently, as it is convenient for middle-range flights. Holding up to almost 500 people, the Airbus A380-800 is the aircraft that is used most often for long international flights.

Qantas Airways codeshares and has partnerships with a variety of airlines from different countries, with Air New Zealand, Cathay Pacific, Jetstar Airways, and KLM being some of the most common airlines.

Everything you need to know about Qantas Airways flights

Qantas Airways information

IATA CodeQF
Routes203
Top routeMelbourne Airport to Sydney
Airports served57
Top airportSydney Kingsford Smith
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.