Excellent
9.0
Pros:
Always convenient to the airport and restaurants. Staff is very friendly and efficient. Rooms are adequate.
Cons:
No.
Mediocre
3.0
Pros:
Staff was nice
Cons:
No coffee pot in room had to request one. Had to ask for toilet paper. Parking lot full of cars some looked broken down. Queen bed looked like a full size. No area info in room.
Okay
5.0
Pros:
Location
Cons:
No info on surrounding area in room had to ask for toliet paper and coffee machine. 2 nights didn't touch room. Pets charges should be listed, not to say they are possible in booking - 25 a night
Excellent
9.0
Pros:
Close to Airport and restaurants
Okay
5.6
Excellent
8.0
Cons:
Place was dirty and one of the night staff was very rude
Poor
1.0
Cons:
They said booking .com never sent the reservation!!! We got a small bed, and they said they don't have good luck with booking.com, disappointing we were.
Good
7.0
Pros:
The staff werre very cordial and helpful.
Cons:
The hallways ans steps were in need of cleaning. I could hear water running from adjoining room even though I was on top floor.
Good
7.0
Pros:
Helpful staff
Mediocre
3.0
Pros:
This is the closest hotel to the airport, easily walkable unless you have a lot of luggage.
Cons:
Stained carpet, thin blankets, noisy heater.
Okay
5.0
Pros:
There was no breakfast. The heat went out in the room in the middle of the night. Was freezing when we woke up. Drunk neighbors banging on door in the late hours of the night.
Cons:
Working heater, free breakfast as offered.
Okay
4.0
Pros:
Location
Cons:
Covid cleanliness; staff did not wear masks, and if they did wear masks the masks were not covering their noses.
Okay
5.0
Pros:
The kitchen was nice and it was good to have a place to keep things.
Cons:
Stains on the sheets and hair in the bathroom
Mediocre
3.0
Pros:
The front desk was amazing. Totally personable, Extremely knowledgeable. Handled things like a champ through any pressure or questions that put her on the spot. Customer service hero. If i stay there again, it will be due to her professionalism.
Cons:
The room was to house a friend that'd been abused by her spouse. After snooping through messenger, he was able to find that i had gotten a room in my name. He came and asked the trainee at the desk for my room #, she gave it to him. Then, knock knock...
Excellent
10.0
Pros:
Good everything.
Cons:
Nothing else. All good.
Poor
1.0
Pros:
Location to airport and our family.
Cons:
Everything, no housekeeping service for the whole 16 days we were there. We took out our own trash daily and took our linens down and picked up clean linens. Requested service 4 times with no response. The toilet was growing black mold. Disgusting place.
Excellent
8.0
Pros:
Location to airport
Cons:
Sink faucet loose Bed not comfortable and very squeaky
Good
6.0
Pros:
The room was nice
Cons:
The staff was incredibly rude. They were out of line
Okay
4.0
Pros:
NOT MUCH.
Cons:
Chose hotel because it had a pool and hot tub. Both closed. No coffee machine in room. Only one soap bar and one shampoo in room. Elevator slow and creaky, floors in hall, elevator and stairway dirty . TV remote working only intermittently.
Good
6.0
Cons:
Bed was not very comfortable
Mediocre
2.0
Cons:
The walls are paper thin - you can hear everything & anytime water is being used. When there is a knock on the door, you can’t be sure if it’s yours or someone else’s. Did not feel safe leaving room unattended as place is home to some
Good
6.0
Pros:
Walkable from airport. Staff friendly & competent. Good internet.
Cons:
Our reservation said Queen Suite. We got a standard. We used the stairs at the back. They were filthy. Trash everywhere. Definately hadn’t even been vacuumed in a long time.
Excellent
8.0
Pros:
Staff & location & rate
Cons:
Tub needs caulking
Okay
4.0
Pros:
Convenient location. Good Wi-Fi.
Cons:
The heater did not work, in Alaska, during the Fall - totally unsatisfactory. Not even a plastic cup provided to drink from.
Okay
4.0
Pros:
Friendly staff
Cons:
It’s just kinda gross overall
Poor
1.0
Pros:
Not much just the location
Cons:
The parking lot was full of cigarette butts in broken glass people looked like on drugs outside. My room was next door to a family living there in kept me up all nite little kids up running around tell 3am. Complained 3 time nothing done about.
Okay
5.0
Pros:
2 minute walk from the airport which has a bus stop, only 10 minute walk to main bus transfer station. Has a kitchen, but is bare. Ask desk for basics, but sometimes they run out of coffee pots.
Cons:
Being told my prepaid, no refund room would be cancelled at midnight If I arrived later than that. I had booked room because I had a 6am flight and did not want to wait until 3pm check in so paid for night before. That is not in their policy statement.
Good
7.0
Pros:
Close walk to the airport. Room was clean.
Cons:
hallway not clean.
Mediocre
3.0
Pros:
Best-Near to the airport. Worst-nothing listed on web was correct-no free breakfast, no shuttle to airport. No pool. No exercise equip. Kitchenette was supposed to be stocked-wasn't. At first look, looks clean, but wasn't.
Cons:
Wasn't clean. Sheets didn't smell clean. Upgraded room, no phone in new room, ironing board broke. Kitchenette had no supplies. Black mold on toilet. Three washers-one broke. Four dryers-two broke. Upgraded room couldn't get a receipt, paper or by email.
Excellent
10.0
Pros:
The staff went above to meet my needs.
Excellent
10.0
Pros:
Helpful front desk person
Cons:
N/A
Excellent
9.0
Pros:
Great hotel and clean will stay again
Cons:
Great hotel will stay again
Excellent
10.0
Pros:
Friendly
Cons:
No
Excellent
8.0
Pros:
Very convenient location right across the street from Juneau airport.
Good
6.0
Pros:
conveniently located, price was reasonable
Cons:
checked in Mon and saw same trash still in hallways when we checked out on Fri. Not well maintained. Hairdryer was broken and emitted sparks when used.
Okay
5.0
Pros:
The staff was great!
Cons:
Our room smelled like dirty socks.
Excellent
10.0
Cons:
No
Mediocre
3.0
Pros:
The staff were respectful and polite
Cons:
The first room I was in had bedbugs. I laid down, when I felt something bite my elbow I got up and searched around. I found, under my pillow, at least a dozen bedbugs. Something I did not want to find in 1 in the morning. I immediately switched rooms.
Okay
4.0
Pros:
Not sure.
Cons:
The hotel was not clean. Trash can and smoke ashtray at side doors were over flowing. Several vehicles in prime parking spaces were not drivable. The hallway and stairway were really dirty.
Good
7.0
Pros:
Close to airport
Cons:
Desk was not helpful. Didn’t offer coffee at desk for room. Later someone else said they got theirs at the desk
Okay
5.0
Pros:
Firm bed and comfortable pillows.
Cons:
Seedy atmosphere what with the cctv monitor showing yourself being recorded at check-in and the manager all tatted up and suspiciously energetic. It's actually located in a decent part of town but it sure doesn't feel like it.
Mediocre
3.6
Mediocre
2.0
Cons:
poor class of tenants, Police involvement every night with down the hall neighbors. room fixtures were either broken or close to broken. I will not take my family here out of safety.
Okay
5.0
Pros:
The location the staff and the bed was comfy.
Cons:
Cigarette butts all over the entrance, there was bug poop in the drawer and there were numerous groups of people arguing who sounded like tweeters all night long.
Mediocre
2.0
Pros:
Staff was not to be found, when something was needed Front door area was a garbage pit.. Butts never pick off the ground , garbage car Never Emptied. Dog poop deposited with cig butts and over flowing. 1 wash cloth per room... with 2 people in it.
Cons:
Coffee was out at 8:50 am for breakfast
Mediocre
2.0
Pros:
It is across the street from the airport.
Cons:
The room had a very stale & sour cigarette smell that triggered my allergies. The heater was off & room was cold, refrigerator was also off & warm. The heater was filthy inside on the heating fins and made the room smell worse. The tub had mildew in seams
Mediocre
2.0
Pros:
An airport hotel with NO transportation to the airport. Never again.
Good
7.0
Pros:
Located within walking distance to the Juneau Airport.
Cons:
Room smelled like fish.
Good
6.0
Pros:
Walking distance from airport, really friendly staff
Cons:
Broken curtain, found someone else's socks behind nigh stand.
Mediocre
2.0
Pros:
It's right by the airport
Cons:
The guy who checked us in acted like he was on drugs. The room wasn't carpeted and very loud. The guy who checked us out was rude. The breakfast was literally coffee, one kind of tea and muffins or a bar. Someone tried to break in our room while we slept.
Good
6.0
Pros:
Right across the street from airport
Cons:
First desk clerk was rather rude and unhelpful. (Half hour later a new desk clerk helped me)
Mediocre
3.0
Pros:
Location was great.
Cons:
Had to get a new room because the first room's main door was falling off the hinges. It look as if it had been kicked in and never repaired. I use my key card and slipped it between the door frame and latch and it unlocked. The shower had hair all...
Poor
1.0
Pros:
Convenient to the airport in Juneau, Alaska
Cons:
The night manager on the evening of July 11th was totally inappropriate for this position. He was acting out that he was stressed out and couldn't handle it. There was no shampoo anywhere in the hotel.
Okay
4.5
Pros:
The pool as an option was nice, but it was never available because there were so many kids all thentime
Cons:
You never knew when the front entrance was going to be open, it seemed to be based on the mood of the staff. They wouldn't even let guests call up to the room. The walls were super thin and even in the smoking rooms you were constantly awakened by screaming children.
Poor
1.0
Pros:
location
Cons:
slow service, out of cups, only offered smoking room. smelled awful.
Poor
1.0
Pros:
Nothing was likeable.
Cons:
The hallways were smelly and rooms smelled all the time of dampness.