The Place to Stay for Epcot Travelers
Despite this hotel’s age, the facilities are quite nice and maintained/refurbished very well. We love the comfortable beds, coffee/breakfast cafe near the lobby, and hotel restaurants. The short boat ride to other Disney Resorts and Epcot is great!
The coffee bar could really be expanded to include more tables. On the mornings that we visited, the counter servers were very busy with a long line of customers. Strollers and kids everywhere! Not enough tables for customers and no staff available to help keep the seating area clean. Tables rather than sofas on the other side of the hallway might be more useful and a staff member to keep this area clean would be great! Dining chairs could use new upholstery. They are getting heavy use by a lot of customers!
Loved that we were in walking distance to the boardwalk; we could also catch the water taxi to Epcot and the shuttle to the Disney Parks. Housekeeping staff was awesome!
Not enough reasonably priced casual dining on the resort.
Great Disney Location Wasted by Business Hotel
The proximity to the Disney parks is wonderful. Taking the ferry to Epcot and Hollywood Studios or the bus to the Magic Kingdom and Animal Kingdom was very convenient for our vacation.
Nothing about the hotel signals that it is on the Disney Property. That would have been okay though because we wanted a more adult hotel for our honeymoon. It was the terrible value for money that means we will never be back. Housekeeping forgot to clean our room (because of the option to opt into a green program, I can see how this mistake might be made when many other rooms decide not to have their room serviced daily). But we were on our honeymoon and wanted this. When we came back and found our room had not been cleaned, we called guest services, which was nothing but a recording that was on a loop. So we went to the front desk, where we were told it was too late to have our room serviced. The staff was never apologetic about the fact that they had already placed us in a room with 2 beds, when we were on our honeymoon, and now our room was not even being cleaned. I have stayed at Westin hotels before that were wonderful. This hotel was not on the level I've come to expect from the Westin brand. I would not come back here and would not recommend it to others.
Great place to stay with the family!
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball.
Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.
Family friendly, great staff
Staff was very friendly and helpful
Very pricey for simple things like morning coffees or breakfast for kids.
The room was fantastic. Updated and positively posh. The 12th floor view was incredible with fireworks shows from two Disney parks. The in-room Starbucks was a nice touch. I found a new favorite Disney hotel. Thanks!
Hotel was comfortable and clean
Our room was next to the elevator so we didnt sleep well from the noise of the motor constantly.
Location to Epcot is a huge benefit. Great staff. Remodeled bathrooms are great.
Older facility is noticed.
Upon check in we got a free upgrade to a suite no extra charge.
Closet is too small. With the ironing board in the closet you can't fit anything in there. I understood this room #444, was newly constructed....has anyone tried hanging a suit in this closet? very poor planning. Secondly air conditioning was malfunctioning when I was there. I doubt I'll stay at the Swan again. p.s. Note I didn't mention the bomb scare...that could happen anywhere. The closet is ridiculous.
Required 2 night minimum
The boat ride from the hotel to Epcot, boardwalk, and Hollywood Studio's.
Our reservations were for the Swan hotel but when we arrived we were told we were at the Dolphin hotel. We asked why we were there our reservations were for the Dolphin hotel. We were advised we must have read the confirmation wrong. The woman at the Dolphin hotel asked if we had the confirmation. I pulled it up on my phone and she confirmed it showed the Swan. She asked if she could make a phone call. She made the phone call in front of us and advised the person on the other end what I had and what their system showed. She was told we were supposed to be at the Swan and they corrected it in their system. The lady apologized and said that she could check us in but we would have to get our key's from the Swan because their systems were different. When we came back the bellhop that was going to assist us with our bags said very sarcastically, "ladies you are at the wrong hotel. I will tell you very slowly how to get there." We told him that we went to the Dolphin and they found that we were supposed to be at the Swan. He told us he would assist us with our bags once we got our keys. When we turned around he ducked into the back and a different bellhop advised us that he went on break so he would assist us. The room we were in smelt like mildew and we were advised that there were no other rooms available.
Surrounded by all the wonders of the Walt Disney World® Resort, the Walt Disney World Swan offers a truly magical experience. Visit the Magic Kingdom® Park, Epcot®, and other amazing theme parks and attractions with the greatest of ease. Our hotel offers a truly magical experience in the heart of the Walt Disney World® Resort. Take advantage of special Disney benefits, including Extra Magic Hours in theme parks, FastPass+, complimentary transportation, and on-site character dining. Featuring the unique, contemporary designs of world-famous architect Michael Graves and Westin’s signature Heavenly® Bed, our 756 rooms and suites offer a tranquil retreat at the end of an adventure-packed day.
Based on 4,416 reviews
Value for money
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