Wynn Las Vegas

Always love the Wynn! Not much detail was left out

Pros: I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.

For an upscale property like the Wynn, it could be better

Pros: The rooms are some of the best in Las Vegas. The motorized drapes, light controls, etc are over the top. Beds are very comfortable. Food in restaurant was top quality.

Cons: Check in process is one of the WORST in Vegas. I am not sure if its their infrastructure, software or process but I waited in line for over an hour. What I also observed is the clerks have a book with pictures of the rooms and it seems like they are trying to up sell larger rooms. When you are dealing with a lot of foreign guests with a language barrier, this process takes significant time. Literally, some guests were at the desk for more than 15 minutes for check in process. I like hospitality but having long conversations explaining everything about the hotel and Las Vegas in general need to take place at the concierge. Not sure if I will subject myself to this again. Beverage service in Casino very very very poor. Had 8 in our group at Black Jack table and could not get service. When I tried to go to the bar and BUY drinks, they would only sell one drink per person standing there at the bar. Dumbest thing I ever heard. After remembering this, I am sure I will NOT subject myself to this again. No more Wynn for me.

Cons: Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.

Always the best

Pros: The Wynn is always the best.

Pros: The rooms are REALLY nice and clean.

Cons: Even if your a guest of the hotel you pay $18 Valet. The parking valet is too busy and takes so long to park and pick up your car.

Indoor garden oasis

Pros: Loved the outside coming in. Lovely decor and rooms modern and spacious. Bed super comfortable. Loved the waterfalls and teppanyaki restaurant. Great customer service.

Cons: Smoke!