Liverpool Marriott Hotel City Centre

Hotel was great until our second night when we had a very frightening experience

During our stay in the Marriott Liverpool myself and my 3 friends experienced an extreme lack of security and safety as we had an intruder in our room. At 6:30 in the morning my friend woke up to rummaging in our bathroom, thinking it was one of us she ignored it but a few minutes later she felt someone pulling at her pijamas and pulling the bed covers off of her then woke up to a man standing at the bottom of her bed in his underwear. In shock she said nothing and he walked over to the other bed and started rummaging through one of our suitcases. She then woke the rest of us and it took 15 minutes for us to get him out of the room as he seemed to be quite drunk and disorientated. As can be seen in the photos we close the door on him but after this he proceeded to push back to try and get back into the room. We later noticed that he had been rummaging through one of our jewelry bags and emptied it out all over the bathroom. The Marriotts way of dealing with this situation was completely careless and unacceptable. They took no responsibility for this breach of security. One of their employees told us that it possibly could’ve been due to a dead battery in the door system for the key cards but later the manager told us that this is not possible, they are blaming us saying we left the door open or that “it might’ve got caught on the carpet “. There is absolutely no way that the door was open as it is a heavy door and has a spring on the top to make it close on its own, the gap between the carpet and the door is huge and would not be possible for it to be caught on the carpet (see photo) and also before we went to sleep we were up and down walking around the room for a while and would’ve noticed the door open. Who knows what this man could’ve done to us. Thankfully our friend who woke up to him was the only one not drinking alcohol this night as we would not have woken up otherwise.