Friendliness of the staff.
4 stars
Radisson Blu Hotel, London Mercer Street
20 Mercer Street, Covent Garden, London, WC2H 9HD, United Kingdom
London, United Kingdom
See location+44 207 836 4300Photos of Radisson Blu Hotel, London Mercer Street
Overview
The Radisson Blu Edwardian Mercer Street Hotel is a glamorous and luxuriant property that ideally located in London. The hotel contains a restaurant and a bar area, and breakfast is available daily. There are a 24-hour fitness center and valet parking offered for guest convenience. The front desk is always staffed, and someone is available to help guests with booking limo service or finding a tour. Staff members can offer assistance in English, French, German, Italian, Portuguese, Russian, and Spanish.
There are 137 smoke-free rooms arranged over nine floors. Each of the spacious and well-appointed rooms has air conditioning, and there are irons and ironing boards provided. The beds are outfitted with premium bedding, and guests can request hypoallergenic bedding if needed. There is a nightly turndown service. The private bathrooms are stocked with designer toiletries, and there is a hairdryer provided. Guests can expect free bottled water, free WiFi, and an in-room safe for storing valuables. The housekeeping staff attends to the rooms on a daily basis.
Short walking distance from the hotel brings guests to the Cambridge Theatre and the Donmar Warehouse. Guests can also walk to the Royal Opera House and the Roman Transport Museum. Less than 10 minutes away, guests can find Leicester Square, Trafalgar Square, and Piccadilly Circus. The Houses of Parliament can also be accessed on foot. London City Airport and Heathrow Airport are both about 45-minutes away from the hotel grounds. Plus, there are two metro stations in walking distance of the property.
Latest deals for Radisson Blu Hotel, London Mercer Street
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Radisson Blu Hotel, London Mercer Street
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Air-conditioned
- Conditioner
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Disabled Access
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
General
- Family rooms
- Seating area
- Slippers
- Telephone
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Laptop safe
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Parking and transportation
- Parking
Bedroom
- Sofa bed
Fitness
- Fitness centre
Reviews of Radisson Blu Hotel, London Mercer Street
8.4
Very good
3331 verified ratings
Wonderful
2093
Very good
644
Good
309
Okay
104
Fair
87
Mediocre
35
Poor
59
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, making it easy to explore nearby attractions. However, many reviews highlighted issues with service, including unhelpful staff and inconsistent housekeeping. Cleanliness was also a concern, with some guests reporting inadequate room maintenance. Overall, while the location is a strong point, improvements in service and cleanliness are needed for a better experience.AI-generated from customer reviews
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Score by provider
8.4 out of 10
262 reviews
9.2 out of 10
1 review
All reviews
Pros (+) Loved the location. Room was small but very comfortable. Staff were helpful and friendly
Cons (-) Quire pricey but then it is London
Pros (+) Great staff. Superb location. Room upgrade. Cosy bar. Staff turnover appears low, nice to see some of the same faces. Afternoon tea reliable. Tea was always hot.
Cons (-) On line check in sketchy. A/c noisy Tea bags missing in room Turn down service was intermittent
Pros (+) The location of this hotel is great. We were able to walk to so many sites from the hotel. We also liked that there were two Underground stations nearby. That made it convenient getting to and from the airport without taking a car service. The room was nice, and the staff at the front desk was very friendly. We also like the option to include breakfast with our stay.
Cons (-) The housekeeping each day was just okay. Some days they didn't give us more than one wash cloth (there were two of us) and other days they left the windows open in our room. We were also disappointed with the breakfast each day. We would've like the buffet to include a few more options for the price. On the mornings that we ordered breakfast from the kitchen, it was often slow and the service was ...
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Location
20 Mercer Street, Covent Garden, London, WC2H 9HD
What's nearby
- Leicester Square0.4 km
- Strand0.5 km
- British Museum0.6 km
- Trafalgar Square0.7 km
- Piccadilly Circus0.7 km
- Charing Cross0.7 km
- Central London0.7 km
- London Eye1.3 km
- Big Ben1.5 km
- Palace of Westminster1.7 km
- Buckingham Palace1.7 km
- Waterloo1.7 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Radisson Blu Hotel, London Mercer Street
Low season | March |
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High season | August |
Average price (weeknight) | C$ 454 |
Average price (weekend night) | C$ 709 |
When to book a room at Radisson Blu Hotel, London Mercer Street
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to downtown | 1.6 km |
Nearest Airport | London City |
Distance to airport | 12.3 km |