Hotels near Louis Armstrong New Orleans Airport

Hotels near Louis Armstrong New Orleans Airport

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Louis Armstrong (MSY) - New Orleans, LA, United States
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Best hotels near Louis Armstrong New Orleans Airport

Cleanliness
9.0
Comfort
9.2
Location
9.2
Services
9.2
Staff
9.2
Overall 8.9 Excellent
Based on 161 reviews
Cleanliness
9.0
Comfort
9.2
Location
9.2
Services
9.2
Staff
9.2
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
9.0
Staff
8.9
Cleanliness
9.5
Comfort
9.3
Location
9.1
Services
9.3
Staff
9.5
Cleanliness
9.1
Comfort
9.7
Location
9.6
Services
9.6
Staff
9.4
Cleanliness
8.8
Comfort
9.2
Location
9.4
Services
9.0
Staff
9.4
Cleanliness
9.9
Comfort
10.0
Location
9.6
Services
9.6
Staff
9.2

Excellent 10.0
Pros: easy check-in and checkout. Staff courteous and effi iwnt. room attractive clean and efficient use of space.
Excellent 9.0
Pros: The staff was amazingly friendly and helpful. The amenities of the room were amazing and included much more than I thought they would. I especially appreciated all of the added kitchen plates, cups and silverware. I was also amazed and extremely pleased with the quality of hygiene products available in the room. I am used to getting less than ideal products, so was pleasantly surprised. I am also very pleased with the size and layout of the room, definitely was represented well in the pictures made available to me before booking. Overall, my family and I enjoyed our stay and will definitely be staying here again for future trips.
Cons: The staff was very nice and friendly but I could see spots of the room like the restroom and the kitchen sink weren't clean. It wasn't disgusting but I could see remnants of food on the sink and the tub floor and glass were a bit dingy. There was also a hint of someone smoking in the room penetrating the bed. Still had a much better experience than at other hotels.
Excellent 8.0
Pros: The staff had challenges the first couple of days of our stay, a storm knocked out the computers. The staff went above and beyond by walking each guest to their rooms and letting them in. The rooms were comfy and it was great having a kitchenette in our room. The only issue I had was no follow up when I asked for toilet paper. The one that assisted stated he didn’t have access but would bring it to my room. I had to go back to the front desk to get it. No biggie, follow up would have been appreciated. This was a very comfortable stay and would definitely use them again
Poor 1.0
Pros: Nothing
Cons: Upon checking in, our room smelled horribly of vomit. Some staff were not too worried about it. I ended up cleaning our room, there was no housekeeping staff that apparently could do it. Had to borrow a box fan,, and kept our room open for hours, and couldn't leave because of that. No vent fan in bathroom,, windows didn't open. We had asked for a different room, we were told there wasn't one. That if someone checked out the next morning, they would move us. We saw several people check out before we left that morning, came back in afternoon, they never moved us. Cleaned our room myself 4 times in 2 days. Told they would adjust our bill. Housekeeping came in 2nd night, poured some sort of cleaner in shower drain, and that finally started to lessen the smell. Was very concerned the person before us had had the flu, and we still had a week of vacation ahead of us. Luckily none of us got sick. Couldn't cancel the room, we still would've been charged, so stuck it out. Front desk staff constantly sitting on the couch watching t.v. My son tried to buy something from their "store" of snacks, but she was too busy watching t.v. Told him just to take it, she didn't feel like getting up. There is no customer care or appreciation in this hotel, nor professionalism. The day I checked out, they had adjusted my bill. A whole $20. How ridiculous.Housekeeping had said they would leave a note for the GM, both days, and so did the front desk staff. I tried to call the GM, she did not answer, and no way to leave her a message. If they had left a note for her, she should have contacted me by now to make this right. Avoid this hotel.
Okay 5.0
Pros: Great location for the event I attended
Cons: Elevators were broken so I had to climb stair with my bags and lights were out woke up in a sweat
Okay 5.0
Pros: Breakfast not good. Location was nice. Staff nice. Rooms clean
Cons: I was locked at of my room. The door was broken. Maintenance man never came
Good 7.0
Pros: The limited staff did a great job staying cheerful and helpful during a very strange time. They were fantastic in allowing us to treat the facility as our home during a reunion/wedding. It was really great that we could even use the lobby for some photos of the wedding party when the sideways rain started. There is no way we could have made it to the hall looking gorgeous for photos!
Cons: The pandemic could go away. The limited staff did the best they could. If there were more staff, I know it would be better. When we arrived in our suite, there were some things left behind by previous occupants and there were some things in need of repair. These things were fixed as soon as I asked.
Excellent 10.0
Pros: Love the front desk clerk Veronica she was every people person. Let you feel at home.
Cons: Love my stay! There was nothing I didn't like about the place.
Residence Inn by Marriott New Orleans Elmwood - New Orleans
Rated #1
8.9
Excellent 8.9
Based on 161 reviews
Details
Reviews
C$ 218

Cleanliness
8.8
Comfort
8.9
Facilities
8.1
Location
8.9
Overall
8.2
Overall 8.5 Excellent
Based on 669 reviews
Cleanliness
8.8
Comfort
8.9
Facilities
8.1
Location
8.9
Overall
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
8.3
Comfort
8.4
Location
8.8
Services
8.1
Staff
8.5
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
7.0
Comfort
8.5
Facilities
7.0
Location
7.5
Overall
7.3
Cleanliness
9.0
Comfort
9.1
Location
8.9
Services
8.8
Staff
9.1
Cleanliness
8.9
Comfort
9.0
Facilities
9.3
Location
9.0
Overall
8.6
Cleanliness
9.1
Comfort
9.1
Facilities
9.0
Location
8.9
Overall
8.8
Cleanliness
8.9
Comfort
9.0
Location
8.9
Services
8.7
Staff
9.1

Excellent 8.0
Pros: Very clean.
Cons: Location.
Poor 1.0
Pros: The convenience of having both rooms a few feet apart.
Cons: The lights and water went out the night of our stay. None of my party in both rooms that I occupied got a chance to take showers or brush their teeth. I would have excuse the lights, but I would like a full refund because my party couldn't use the bare necessities of hospitality during our stay and that was the main reason for me booking the two rooms. Thanks. Look forward to hearing from you.
Good 6.0
Pros: The staff is friendly and efficient. The room was clean and comfortable, parking is free. Fridge, microwave and coffee/tea island. Nice sitting area with a couch, table and lamp. Walking distance from fast food, local donuts and daiquiris. Quick 5-7 minute drive from all other conveniences. Not at all terrible, but in no way spectacular.
Cons: The property has a pool, but it is closed. The breakfast is only prepackaged cold food and hot/cold cereal. In room refrigerator really does not work. The coffee isn't that strong, but you do have coffee in room. Our room faced a lovely glass enclosed balcony, but they use it for storage, so a lot of boxes and some junk was the view.
Good 7.0
Cons: This airport area hotel was advised as having an airport shuttle. That was the main reason I chose this hotel. The shuttle was parked in front of the front door but when I asked about how to sign up I was told it wasn¿t running. There was no apology.
Excellent 10.0
Pros: The room was very clean and had all of the amenities that I needed.
Cons: The breakfast. However, I just do not like cereal. But under the COVID-19 restrictions it was understandable that the breakfast would be very simple.
Excellent 8.0
Pros: Manager was nice and front desk staff was very friendly
Cons: The room had minor damage and needs attention and the breakfast could use an update on selections
Good 7.0
Pros: Close to airport,
Cons: No early check in
Good 6.0
Pros: Friendliness of staff
Cons: Hot on elevators and hallways too
Excellent 10.0
Pros: The motel met average expectations for the location. I arrived too late in the evening to experience anything except the room itself.
Excellent 8.0
Pros: A little dated but comfortable no frills
Excellent 10.0
Pros: Distance to airport.
Cons: No
Good 6.0
Good hotel and close to the airport
Good 7.6
Good small hotel with airport pick up and drop off
Excellent 10.0
Pros: Nice people. Breakfast was good, could use a waffle machine!
Excellent 8.8
The only bad thing was my too. Was right next to the elevator
Good 6.0
Pros: Location and airport pick up
Cons: Cleaness
Excellent 10.0
Pros: Room and Public areas were clean. Their Breakfast offering was a little bit more diverse than other places I've stayed recently. bagels toast danish muffins bananas apples yogurt hard boiled eggs cereal/milk. That was nice. Good location.
Cons: None.
Excellent 8.0
Pros: It was what we needed for the night and the price was lower than others in the area.
Cons: No
Excellent 8.0
Pros: Location
Cons: No
Excellent 8.0
Pros: The room was great, bed was awesome, breakfast was good.
Cons: The only problem was the indoor pool was not heated and the hot tub was not working. I did not see where the pool was even mentioned that it was heated, this was just a wrong assumption on my part.
Excellent 9.0
Pros: Beautiful room. Plump mattress and pillows. Hot water and good water pressure for bathing. Breakfast food and breakfast set up were great.
Cons: Biggest problem we had was that we book hotels with hottubs and business centers for a reason, both were out of order. We asked the clerk about the hottub,as advertised,she stated it is just a whirlpool, No it is a broken hottub. She did not seem to care
Poor 1.0
Cons: Everything
Good 6.0
Pros: Location
Cons: Room had unpleasant smell probably due to overindulgence on the part of guest.
Good 6.0
Pros: Hotel offered a good free breakfast and the room was clean and comfortable
Cons: The pool was only open till 8p (which is ridiculously early considering it is an indoor/outdoor pool)... the foldout couch/bed in the room was barely a twin size... the staff was not exactly the friendliest when checking in
Good 6.0
Cons: I booked for 9 days and only stayed 4 as my job ended sooner than expected. The hotel would not refund my unused days because it was booked 3rd party. You should fix that problem as I am out $900.00 and nobody seems to know how to get it back to me.
Good 7.0
Pros: Close to the airport.
Cons: They advertised heated pool. It was closed for renovation. The pool is why I picked this hotel. I was very disappointed. I believe amenities that are advertised and not available should be cause for a refund.
Excellent 10.0
Pros: Loved everything about it. Very clean, staff and manager were great. Enjoyed the hot breakfasts. Pool was warm. Great value!
Cons: The jets in the hot tub weren’t working.
Good 7.0
Pros: Staff were very professional and helpful
Excellent 9.7
Pros: Great staff. Very helpful
Cons: Room had slightly unpleasant odor. As if smoking room
Excellent 10.0
Pros: We would certainly recommend this hotel to friends. Everyone went out of their way to make us comfortable. We had arrived way before check in time after being on a cruise. We were offered a secure place to store our luggage, they made sure our rooms were the first ones cleaned. We certainly appreciated that more than anyone knows. Drinks and snacks were offered too. This is by far one of the most accommodating hotels we have ever stayed at......kudos to the staff
Cons: everything was perfect and we had a great day relaxing.....
Good 7.4
Cons: Staff was rude and unhelpful.
Mediocre 3.7
Pros: It is well located.
Cons: It wasn't clean. The elevators were full of trash. The employees in the reception were not kind. The worst part was the bathroom inside the room. The faucet wasn't working. The shower pressure was a mess.
Excellent 10.0
Pros: The staff was very professional, the room was clean and the breakfast was very generous! We really appreciated the airport shuttle service!
Excellent 8.5
Pros: It was close to the NO air port , ( between 5 & 10 min) but not too close that you get the noise or the higher price of being right at the air port. I would stay there again.
Cons: Pillows were too small and there isn't much around in walking distance .
Excellent 8.0
Pros: Decor and friendly staff.
Cons: Wish check in could be earlier
Comfort Suites Airport - Kenner
Rated #2
8.5
Excellent 8.5
Based on 669 reviews
Details
Reviews
C$ 186

Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.3
Overall
8.0
Overall 8.1 Excellent
Based on 436 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
8.0
Location
8.3
Overall
8.0
Cleanliness
10.0
Comfort
8.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
8.2
Comfort
8.4
Location
8.1
Services
8.3
Staff
7.9
Cleanliness
8.0
Comfort
9.0
Facilities
8.0
Location
8.0
Overall
9.0
Cleanliness
8.6
Comfort
8.6
Location
8.3
Services
8.2
Staff
8.1
Cleanliness
8.7
Comfort
8.8
Location
8.1
Services
8.2
Staff
7.6
Cleanliness
9.1
Comfort
8.8
Facilities
10.0
Location
8.5
Overall
7.0
Cleanliness
8.6
Comfort
8.6
Location
8.3
Services
8.3
Staff
7.7

Excellent 8.0
Pros: How accomadating the staff were
Cons: N/Anicr
Excellent 10.0
Pros: Free shuttle and accommodating staff. Very clean
Excellent 9.0
Pros: Comfortable
Cons: Lighting
Excellent 9.0
Pros: Nice to airport
Cons: Charged $50 for late checkout
Excellent 8.0
Pros: Just enjoy your stay
Cons: Just enjoy your stay
Excellent 8.0
Pros: Clean and well kept.
Cons: All was well.
Good 6.0
Pros: Parking pool and cleanliness
Cons: Windows don’t open and checkout
Poor 1.0
Pros: Price
Cons: Yes, the manager on duty (morning and noontime was the most obnoxious I have ever encountered anywhere. A true jerk.
Mediocre 3.0
Pros: I can¿t even begin to tell you the overall experience of this ratchet hotel. From start to the rude male staff not even greeting me and my children, to the condescending responses to any of my questions about checking in, amongst everything...
Cons: The two foreign male front desk staff was very unpleasant, one even admitting that he smoked marijuana due to the overwhelming reeking smell of it that lingered the halls and lobby. To him banging on the door when it was check out time.
Mediocre 2.0
Cons: In the room there were no glasses to drink any liquid, there was no coffee, and they knocked on the door in the middle of the night and the visitor's request is not respected.
Good 7.0
Pros: It¿s really up to date
Excellent 10.0
Pros: Super clean, super friendly. I've stayed here almost 2 weeks now and I would stay here another 2 weeks. Staff is wonderful. Quiet even through close to airport. 10/10
Cons: Everything is great
Excellent 10.0
Pros: The front desk staff are so kind, I always feel like I'm welcomed home when I walk back into the hotel. Everyone has a great attitude And even the maids seem to love their job, just chatting with one of them I could feel the happiness.
Cons: Absolutely not I would recommend this hotel to everyone and anyone I know.
Excellent 10.0
Pros: Newer. Close to the airport.
Cons: Front door locked too early.
Mediocre 3.0
Cons: Staff not very courteous. Appeared to be only one person on duty at a time. A constant note left at front desk stating” Back in 5 minutes.”
Excellent 8.0
Good value for the rate
Excellent 9.0
Pros: How accomadating the front desk was for handicap
Cons: Wasn't made clear that to change shuttles we had to walk about 1/2 mile. My husband was not Abe to do that. Terrible situation.
Excellent 10.0
Pros: The politeness of the staff
Cons: N/A
Mediocre 3.0
Pros: The check in was simple and easy. Nice service.
Cons: Room was not clean at all. Fake fingernails on carpet. Ring of dirt around toilet. Felt like a motel stay.
Excellent 10.0
Pros: Good location and service
Excellent 10.0
Pros: The rooms
Cons: No
Excellent 9.0
Pros: Nicest staff from check in to departure. Male housekeeping staff raced to our car when leaving to bring an article of clothing left in our room. Great customer service!!
Cons: Need extra blankets in room . Beds only with sheets and very thin light bedspread.
Excellent 8.0
Pros: Price/Location
Cons: No
Okay 4.0
Pros: Location was very close to rental car facility.
Cons: Definitely not 3-Star. Hallways and elevator were hot. Hallways looked like they hadn't been vacuumed in days/weeks. Room had trash in it and clothes in the closet from a previous customer. Orange juice at breakfast tasted like water.Very poor management.
Excellent 10.0
Pros: Excellent breakfast, staff were very courteous.
Okay 5.0
Pros: That it was by a restaurant..
Cons: Bed was uncomfortable to hard..! Could not sleep..
Good 7.0
Pros: The room was extremely clean and it was easily accessible from the highway. Check in and out was easy. The bed was very comfy.
Cons: Breakfast wasnt great. AC unit was either extremely cold or not cool enough at times. Pool should have been cleaned and when I requested that my bed linen be changed after the second night, was told there wasnt anyone there to do it. Overall good hotel.
Excellent 8.0
Pros: ROM was clean and comfortable.
Cons: The front desk person was in a bad mood, the last thing a person was to experience when arriving at a hotel after a long day of work is being helped by someone that is displaying a bad attitude.
Good 7.0
Cons: Our room especially had door to bathroom coming apart on the bottom, paint was peeling .Not good for a motel open only 2 1/2 years. Makes me think mold could be present although no moldy smell. This motel didn't qualify in my opinion as a "Plus".
Mediocre 2.0
Pros: location
Cons: Pillows were large and hard. Slept without a pillow. Third visit and staff is always very rude.
Poor 1.0
Pros: Not willing to work with my accommodation request.
Cons: I had a roof over my head.
Good 7.0
Pros: No problems, very quiet room & well lit parking lot. Room not as clean as could be.
Okay 5.0
Pros: Location to airport
Cons: Called hours prior to our arrival asking about airport to hotel transfer. Informed them my arrival would be at midnight. Upon arrival to airport called the hotel requesting pickup only to be told they dis not provide service after 11:00 pm and do cab.
Poor 1.0
Pros: Location
Cons: Dirty sheets No information about the shuttle only operating until 11pm. We had to take an uber No breakfast NC we were not
Poor 1.0
Pros: Decent room; good price
Cons: Yes - There are freight train tracks directly behind (~ 80 feet) the hotel building. At least four (4) trains passed by during the night, blowing their whistles as they went. Not at all conducive to sound sleep. Location = 1/10.
Good 6.0
Pros: Quiet
Cons: Not as clean as could be .....esp floors
Good 7.0
Pros: Location
Cons: Night staff were terrible. Unfriendly preoccupied day. Staff were the opposite
Good 6.0
Pros: Location was very good. Near airport and close to highway
Cons: First my son’s headphone were stolen , houseskiping did’n show up for three days. It wasn’t till I went to front desk to ask for soap and toilet paper that they didn’t notice that I was in the room staying, that they came for s
Okay 5.0
Pros: Location
Cons: Nothing
Mediocre 3.0
Pros: Breakfast
Cons: I was charged $10/day for a crib. This fee was not specified under the amenities. Other fees were, but the amenities section simply said that cribs are available. I did not bring my pack-n-play bc I thought that cribs were complimentary.
Good 7.0
Pros: Cleanliness and breakfast was great.
Cons: Yes the water wasn't hot.
Good 6.0
Pros: The proximity to the airport and a gas station. Easy to fill up and make it to the airport for a very early flight.
Cons: The staff was rude and not at all helpful when I had questions about my reservation. I was told the systems were down and when I arrived w/in 30 mins of my phone call everything miraculously was in working order.
Excellent 8.8
Pros: The staff was personable and helpful. Strong thanks for their knowledge. Great location for quickly getting to MSY airport. Fuel available on adjacent property for refilling the rental car tank.
Cons: Pool was not available (to be fair, there had been strong storms passing through the area earlier in the day).
Excellent 9.1
Pros: Hotel was close to the Airport but was very quiet, didn't hear any planes the whole time I was there. Hotel was clean and staff was wonderful and parking was free.The hotel is about 15 miles from downtown New Orleans.
Cons: Nothing
Good 7.0
Pros: The rooms were clean and tidy.
Cons: The check in process was frustrating and took way longer than expected. The staff member was not apologetic. There was not a lot of options for food in the nearby area.
Okay 5.0
Pros: Close to airport
Cons: Cleanliness. Major problem for the establishment. Especially a new hotel.
Best Western Plus New Orleans Airport Hotel - Kenner
Rated #3
8.1
Excellent 8.1
Based on 436 reviews
Details
Reviews
C$ 142

Cleanliness
8.5
Comfort
8.5
Facilities
9.5
Location
8.6
Overall
9.2
Overall 8.0 Excellent
Based on 1,024 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
9.5
Location
8.6
Overall
9.2
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
8.4
Comfort
8.4
Location
8.6
Services
8.2
Staff
8.6
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
7.0
Overall
8.0
Cleanliness
8.5
Comfort
8.4
Location
8.4
Services
8.1
Staff
8.4
Cleanliness
8.7
Comfort
8.8
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
8.7
Comfort
8.6
Facilities
10.0
Location
8.6
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Location
8.5
Services
8.2
Staff
8.8

Excellent 10.0
Pros: Everything was excellent I would recommend this to all my family and friends
Cons: Smoking area
Poor 1.0
Pros: The bartender was so nice in friendly she made sure we had a nice time .. she was so sweet but the manager was so rude In disrespectful to us ..
Cons: The manager was so rude to us ..
Mediocre 3.0
Pros: The front desk staff was amazing. The front desk associate was the nicest most friendly outgoing lady who went out of her way to make sure our stay was everything we expected and more. Look forward to our next visit
Cons: Took forever to get my incidental security deposit back. Had to call choice members services to get my money back
Excellent 10.0
Pros: Everything
Cons: No
Excellent 8.0
Pros: Priced below similar quality hotels in the vicinity. Distance to our local destinations very good. Electronic locking room doors, authorized access to elevators for security. Mostly modern furnishings and bathroom fixtures. Free parking on grounds.
Cons: Breakfast selections were microwave options - currently no hot items (due to covid?). One furniture piece in room had damage, preventing full closure of cabinet. Front Desk personnel slow - seemed was training added personnel.
Excellent 10.0
Pros: Always accommodating, friendly staff, great beds, clean rooms.
Cons: Being at the end of the airport runway.
Mediocre 2.0
Pros: None
Cons: Hotel smelled like weed and didn¿t have fresh breakfast
Excellent 10.0
Pros: Clean
Excellent 10.0
Pros: Building security and the pool. Continental breakfast was very good. Four blocks away was a small store, that serve the best crawfish pie and fish at a reasonable price. Everyone was so nice and polite.The bus 2 block away going to downtown New Orleans.
Cons: There was a small leak from the faucet on the bathroom sink and the refrigerator did not work well. I reported it and I believe they will take care of the problems.
Excellent 9.0
Pros: Staff was so friendly and helpful! Rooms were above average!
Cons: No everything was great!
Poor 1.0
Pros: Nothing, it was not clean at all, there were French fries on the floor. Would not recommend.
Cons: Did not like anything!
Good 6.0
Pros: Location
Cons: Airport shuttle didn¿t run frequently from the airport
Good 7.0
Pros: The location is close to the airport which was very convenient. I liked the area was closed and secured which entry to the elevator and rooms required a key. The rooms were decent and clean. No horrible odors. Enjoyed seeing planes landing and taking off
Cons: I did not like that our tv speakers didn¿t work. Housekeeping also collected towels in the room but did not leave new towels.
Good 6.0
Pros: Proximity to family.
Cons: Hotel had changed ownership and name without prior notification. Hotel flooded while we were there and we had to relocate our last night between 11:30pm and 12:00am.
Excellent 10.0
Pros: Guest Service she was so sweet!
Cons: Nope it was great
Excellent 8.0
Pros: Clean/quiet
Excellent 10.0
Pros: Late check-in for early flight out the next morning so the stay was limited. Friendly helpful staff, 24 hour shuttle, which was important for our early morning flight, and comfortable basic room.
Cons: GPS locates the hotel at an address now the DoubleTree, formerly Radisson, which has relocated closer to the new airport. This created a little confusion in finding what is otherwise a very visible location. Both hotel staff seemed to be aware of this.
Excellent 9.0
Pros: I loved my price.
Cons: TV didn't work..We was put in another room and tv still didn't work😒
Poor 1.0
Pros: Nice employees
Cons: Very dirty and outdated The refrigerator didnt get cold The shower curtain was filthy The carpet was stained and filthy The wifi didnt work the entire time we were there The tv wouldnt work unless the lights were on This is the worst hotel ever
Okay 4.0
Pros: Location and pretty clean
Cons: Both evenings we were there, the whole place had a very strong oder of marijuana. Started around 5 pm, seemed like it was coming from the lobby, could smell it on every floor, fortunately couldn’t smell it in the room and it was gone in the
Good 7.0
Pros: The staff and the room size were both excellent
Cons: I had to leave this hotel with a pile of dirty clothes,that was embarrassingly stressful and irritating. There are no laundry rooms in this hotel. Things were dusted, but nothing was really clean. At a 3.5 rating, its overpriced, and overrated.
Excellent 10.0
Pros: Clean and comfortable
Good 7.0
Pros: Convenience
Poor 1.0
Pros: Hotel is outdated and should not be considered a 3 star. Terrible customer response time. Attempted to contact the GM was put on hold over a hour
Cons: A group arrived to the hotel on the airport shuttle I noticed that someone in the group had surgical masks on due to health issues and the corona virus we tried to change our reservation. The staff gave us the run around.
Good 7.0
Pros: Shuttle to/from airport. Friendly shuttle drivers.
Cons: Wouldn’t do late checkout even though I checked in after midnight. Hotel and outside noises were terrible. Could hear staff talking and laughing late into the night, as well as other guests in the morning.
Okay 4.0
Pros: The woman who picked us up was super friendly
Cons: I had called the day before and was told a shuttle would come to the airport every 30 min I wouldn't have to call them when we got there. We just missed one, an hour later there still wasn't another shuttle. Had to call hotel to send another. Bad show
Mediocre 2.0
Pros: Close to the Airport
Cons: Sheets are like tissue, check it was rude no where to get food.
Good 7.0
Pros: Price
Cons: Had to catch a flight in the afternoon. No late check-out unless you paid 50 bucks at that was just until 1 pm. So I just sat at the airport. Not cool!!
Good 6.0
Cons: No staff, airplane noise was extremely loud
Okay 5.0
Pros: Proximity to the airport. I actually thought it was a little closer but it wasn't bad.
Cons: I couldn't get a good flow of hot water, and what was coming out wasn't hot enough. The more you turned the hot water, the louder the pipes got. It was really ridiculous. Couldn't shower, too slow for bath, took a spit bath
Good 7.0
Pros: It was a good value. Our stay was pleasant.
Cons: The location is in a rough neighborhood. I didn't feel safe leaving my car in the parking lot. It could have been a little cleaner.
Good 6.0
Pros: Idk
Cons: Not as nice or as clean as I expected for a Radisson
Mediocre 3.0
Pros: Location
Cons: First room didn’t have a safe, called down to the front desk to inquire about it. Was put on hold. Went down had to switch rooms for a safe. FD was less than friendly. Sheet had a stain, BR not that clean.
Poor 1.0
Cons: We arrived and could smell gas. When we questioned the staff, we were brushed off with "manager says it's just something in the laundry before she left". We called 911 and the fire department determined that it was coming from the kitchen.
Poor 1.0
Pros: Hotel manager did not meet me and my families expectations at all.
Okay 5.0
Pros: Location and shuttle 0
Cons: No clock
Mediocre 3.0
Pros: I was disappointed with my experience - what happen to the Radisson?
Cons: My rate included breakfast, they were out of bf coupons so they made a note in the computer. I was charged for bf the next morning. I was told to have the charge removed when I checked out, the clerk said no one told me that, in effect calling me a liar
Mediocre 2.0
Pros: Staff was nice and the location was convenient.
Cons: I booked a high star hotel to make sure that I would sleep well. The bed was very uncomfortable and it was noisy. I was very exhausted and very much regretted choosing this hotel.
Poor 1.0
Pros: The price was good.
Cons: I stayed there before they never told me the hold 250.00 on your credit card. This was the first time I experienced that so I won’t stay there again.
Okay 4.0
Cons: Room assignment. This room should to assigned for ADA and no one else. we were not handicap. Billing: I was double billed after check out and when I called to correct the charge I was received very rudely.
Poor 1.0
Pros: Nothing
Cons: Room was old holes in the chairs , couch was put together and old , air conditioner leaking.
Okay 4.0
Pros: Location
Cons: Bathroom taps didn't work A/C didn't work right Evening dining strained as only one person to do bartending, waiting on tables and serving Breakfast very poor, powdered eggs floating in water
Poor 1.0
Pros: NOTHING AT ALL!!! i do not even understand how this hotel is 3.5 stars!!!
Cons: the hotel is outdated and desperately in need of a renovation. Our room was disgusting had a terrible odor, i assume mold, rust and dust everywhere and i definitely couldn’t take a shower and didnt feel comfortable sleeping in the bed. the sofa had
Poor 1.0
Pros: The front desk clerk was nice.
Cons: The cable did not work. The couch had stains. The room had a stench.
Excellent 9.4
Pros: Very friendly and helpful staff. Was able to tell us about must see places in town .
Cons: Everything was just right .
Okay 4.0
Cons: There was a plumbing issue because our room flooded with water. The staff didn't seem concerned.
Okay 5.0
Pros: Location
Cons: not clean, heating/cooling unit did not operate
Okay 5.0
Pros: Close to airport and shuttle
Cons: They didn’t clean my room no new towels. Cutlery was not clean at breakfast.
Poor 1.0
Pros: front entrance
Cons: The untrained staff, Very unprofessional mgment. noncaring of their guess needs
Excellent 10.0
Cons: I loved everything.
Good 6.0
Pros: good location and didn't hear anything from the airport next door.
Cons: The breakfast wasn't good at all.
Excellent 9.7
Pros: We loved the breakfast.
Comfort Inn & Suites - Kenner
Rated #4
8.0
Excellent 8.0
Based on 1,024 reviews
Details
Reviews
C$ 176

Cleanliness
8.7
Comfort
8.9
Facilities
8.8
Location
8.7
Overall
8.5
Overall 8.0 Excellent
Based on 477 reviews
Cleanliness
8.7
Comfort
8.9
Facilities
8.8
Location
8.7
Overall
8.5
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
7.0
Cleanliness
9.0
Comfort
6.0
Facilities
8.0
Location
9.0
Overall
7.5
Cleanliness
8.4
Comfort
8.7
Location
8.5
Services
8.4
Staff
8.6
Cleanliness
9.5
Comfort
9.0
Facilities
9.0
Location
9.5
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.8
Comfort
8.9
Location
8.9
Services
8.4
Staff
8.5
Cleanliness
8.7
Comfort
9.1
Facilities
9.0
Location
8.7
Overall
9.0
Cleanliness
9.0
Comfort
9.1
Facilities
8.8
Location
8.8
Overall
8.8
Cleanliness
8.5
Comfort
8.9
Location
8.7
Services
8.4
Staff
8.9

Excellent 10.0
Pros: The room was amazing bed was comfortable
Cons: Girl at the front didn't really know had to keep asking questions
Excellent 8.0
Pros: Room was clean. Close to the airport. Quiet. Friendly staff.
Cons: Lobby could have had a few more snack options.
Excellent 10.0
Pros: Very clean and well maintained.
Cons: The expensive snack bar. One drink was 4.50!!! Maybe vending machines or cut down on those prices.
Poor 1.0
Pros: leaving the room
Cons: the ants on the 3rd floor,the musty smelling room, paying to park at hotel where your staying that's not in a city wow
Good 6.0
Cons: Front desk staff was always very busy, we're very impatient. It's an atrocity to pay $12 a day to park in addition to the room charge. Some of the facilities Beginning to Look shabby, some of the elevator waiting areas
Excellent 10.0
Pros: Friendly staff, perfect location for airport, clean and comfortable
Cons: The size of the bathroom¿very small.
Excellent 10.0
Pros: Hotel staff was the best ever. Friendly & above average service. Hotel was top of the line. Clean, updated, all the amenities you could ask for. Could not have had a better experience.
Cons: There was nothing I didn't like about this hotel. Will definitely stay again & recommend.
Good 6.0
Pros: Very nice room! Great location.
Cons: Juice machines were broken 2 out of 3 day stay. Gym hours were 6am-10am but I went at 6:30 am and it was locked 2 days in a row. I only have so much time to get my run in before work so it was very inconvenient having to go get someone to open the door.
Okay 5.0
Pros: Comfortable bed and pillows
Cons: Train woke us up at 3am We had ants in our room The exit gate of the parking lot was broken Parking lot was dark
Excellent 10.0
Pros: It just was awesome
Cons: That it was no microwave in the room I had little kids who needed their food warmed up
Excellent 10.0
Pros: Room was very clean. Bed was comfortable. Staff were very professional and personable. Ate one meal at the restaurant with no complaints. Shuttle driver was very pleasant.
Good 6.0
Pros: Location. I needed to be close to the airport.
Cons: Basic room. I paid extra for the Hilton name and it¿s all I paid for, the name.
Excellent 10.0
Pros: Pool area my room
Cons: Everything was at my expectations I love my stay there won¿t mind staying there again
Poor 1.0
Pros: Nothing
Cons: Front desk was extremely rude
Excellent 8.0
Pros: Even though it¿s an airport hotel there is a neighborhood nearby on the river that is walking distance along the levee that has great restaurants and shops and a historical museum. It¿s about a mile from the hotel. I had a great lunch there.
Cons: They were understaffed at the desk so there were long waits for service but they were all doing their best. I think it was a result of laying people off because of covid and staffing back up again. It was busy when I was there and only one person on.
Excellent 10.0
Pros: Clean and well maintained.
Cons: Trash left outside doors overnight in rooms around mine were not picked up when I left in AM.
Excellent 9.0
Pros: Convenient, easy Che k in
Cons: The bathroom was very small
Excellent 10.0
Pros: The staff was friendly and extremely helpful
Cons: That when they cleaned the room, there was still toothpaste in the sink of the bathroom.
Poor 1.0
Pros: Nothing
Cons: Was not told the AC was not working when checking in. When we called down, they said it had been off for a few hours and were working on it. Had to leave.
Poor 1.0
Pros: We did not stay the room had ants in the bed and the air condition was not working
Poor 1.0
Pros: I can't comment - the hotel was closed.
Cons: The hotel was closed, due to power outages caused by Hurricane Zeta. I am requesting a refund for the cost of the room for two (2) nights. Thank you
Good 7.0
Pros: The hotel staff was very friendly.
Cons: Half of our lights did not work in the room. The air conditioner did not work too well either.
Okay 4.0
Pros: Bar & Grill located in the lobby.
Cons: The bed was horrible. Very uncomfortable. And no microwave in the room. No breakfast due to COVID-19. I really thought the staff would tell us that when checking in. and you MUST pay to park....really. ?!?!
Excellent 10.0
Pros: Staff was very polite very helpful excellent staff at the Hilton hotel
Cons: N/A
Excellent 10.0
Pros: My flight was laid over due to weather so I had no idea where to stay - especially with covid - but I booked the Hilton and really liked that it felt “normal” There was a sticker on the door that essentially told me the room was sanitized & the bed was very comfortable!
Cons: Have Free water bottles in the room.
Okay 4.0
Pros: The staff was friendly
Cons: Room was worn, they don’t validate parking and told me later and I ended up having to pay for the rental car parking, the restaurant had French fries as the only vegetarian option
Okay 4.0
Cons: The staff was very rude! I stayed there 4 nights my room never got cleaned. Was told it will be cleaned tomorrow but never got clean. Had to call for towels. Very very poor service.
Excellent 10.0
Pros: Friendly people on the staff!
Cons: No
Okay 5.0
Pros: Great Location
Cons: That they charge you for everything down to the parking and WiFi $6.00 dollar bottle of water was ridiculous!
Excellent 9.4
Pros: - The airport shuttle is 24/7 and runs on at the :00 and :30 mark from the hotel. - My hotel room had a very comfortable king-size bed. - The room was very clean and spacious - Free WiFi if you're a Hilton HHonors member, and you can upgrade it with a paid service, but that wasn't necessary for me; I have NEVER paid for WiFi at a Hilton. - Comfortable desk chair and a regular chair - Plugs and USB ports everywhere - I found them on each nightstand so you had access no matter which side of the bed you were on; there was another on the desk. Loved the ones by the bed. - The bathroom was clean and had room to move. - The staff at the time I arrived was very polite. - My shuttle driver was quite nice considering I left for the airport at 2:30 AM! - Decent range of TV channels.
Cons: - I wanted a salad for dinner as I had been eating pretty good for 11 days (4 days in NOLA and then a 7-day cruise). In the in-room menu, one was priced for $9.99. I called and told them I would walk down in about 5 minutes to pick it up, in order to avoid the room delivery charge, gratuity and whatever else is attached to the room service. I was still charged $15.00 so I guess regardless of how you get it, you get charged the full room service price. Had I not been so hungry I wouldn't have bothered. There IS an area on the first floor which contains snacks, soft drinks, beers, and what appeared to be sandwiches. Maybe I would have done better there. Lesson learned. - I'm not sure if they have this or not as I didn't see it mentioned on the TV programming guide, but I wish Hilton had what I've seen in the Marriott system - being able to watch your own streaming services in addition to the cable/satellite offered. You plug in your info, and on check out the info is deleted. I've used it at both Marriott and Springhill Suites with no issues; I'd love to see Hilton do this as well. (And if they do, it needs to be more widespread).
Poor 1.0
Pros: They charge for wifi, which hotel does that anymore? Electricity outage and not a generator for elevators, no coffee...staff could care less. All could have been better with a staff that carried a smile.
Mediocre 2.0
Pros: Clean and close to airport
Cons: I reserved a room with 2 beds. First room had only 1, back to desk, new room, sign with room numbers did not list the room ( was 466 and numbers went to 464) back down to desk, given info that room did exist around the corner from the elevator. Finally!
Good 6.8
We were there for a beauty pageant, the Miss Louisiana USA pageant which was being held nearby and this hotel was the host hotel. After coming back from the pageant one night we went into the restaurant bar to celebrate, but our celebration was cut short because we had the rudest waitress I’ve ever come across in my 54 years. Wouldn’t crack a smile and at first told us she couldn’t wait on us because my husband and another couple got a drink at the bar, and she could not wait on him now because he had a tab at the Bar. Then when my husband wanted to send a round of drinks to 2 table’s, shesaid no because she couldn’t cross checks. She literally acted like she didn’t want people to spend money there. Much more happened and she literally would walk off when we tried to place an order. We waited an Hour before she took our order, and then we had to wait about a half hour basically for chips and salsa. Her name was Andrea, of course she had to correct us, we were pronouncing it wrong.
Good 7.4
Cons: It is very disappointing when you call ahead, let them know you'll be really late, but they go ahead and audit their overnights so you can't check in for about 30 minutes in the middle of the night anyways--the *very* reason you called in the first place to confirm your stay.
Okay 5.0
Pros: proximity to needs
Cons: no
Good 7.0
Pros: The staff was very friendly and warm.
Cons: The last night of our stay was horrible. The room was extremely hot and uncomfortable and was unable to get any sleep. The parking gates did not work properly and had to wait 10 minutes or more for someone to let us out of the parking lot.
Poor 1.0
Pros: Nothing about the experience here was good! All my confirmation s from when I booked said the right date. So when I get there, they tell me that it was a booking issue and they don't have my rooms and they were booked so they couldn't do anything.
Cons: The staff! The way they handle an issue, was poor beyond anything I've seen.
Good 6.0
Cons: Staff was rude. Breakfast room was dirty. The entire carpet was disgusting
Mediocre 3.0
Cons: The front desk very bad personality
Okay 4.0
Pros: My fiancé and I traveled to New Orleans for the Sugar Bowl. We were in town for New Years Eve, then the game on Jan 1st, then we left to head home on the 2nd. The location next to the airport was the best feature.
Cons: The staff was rude upon checkin. When we got to our room we called the front desk immediately because our room had 2 doubles and our reservation was for one king. This hotel wasn't prepared for the amount of people staying and it showed.
Poor 1.0
Pros: The room only
Cons: The staff was not polite, the bar and restaurant closed at 11pm on New Year's eve, the food was terrible. Nothing good about this place. No complimentary coffee nothing. I will never go back again.
Mediocre 2.0
Pros: front desk staff welcomed us nicely. very near the airport
Cons: old-needs a serious updating, not tidy, beds with creaking sound, no free breakfast, no free wifi, $12 for parking.
Excellent 10.0
Pros: Across the street from the airport. 24 hour shuttle. Southern hospitality. Super clean rooms. Comfortable bed.
Excellent 8.8
Pros: I always stay at this hotel when I have an early morning flight the next day. The check in staff are always very nice, as is the shuttle driver to the airport across the street. The hotel is getting a little worn, but they are working on renovations...
Cons: Time to refresh the rooms!
Good 6.0
Pros: Location.
Cons: I found a jacket by the bed, plainly in the floor next to one of the beds from a previous guest. If they didn't find that when they cleaned, then I'm pretty sure they didn't clean much at all. The appearance wasn't that bad, but how do you miss a jacket?
Poor 1.0
Pros: The staff was good
Cons: Rooms extremly out dates bathroom had dater leakage on ceiling in shower the air did not work we sweated all night carpet dirty sick in bathroom all scratched up tile broken this is not a 3.5 star hotel it should be rated a one star will not stay here
Poor 1.0
Pros: nothing
Cons: They charge for everything including soap!!! The average buffet breakfast cost 20.00/person. They even charge you to park in the hotel parking lot!! Who does this? Awful experience!!!!
Excellent 8.0
Pros: This hotel is well located for those seeking close proximity to MSY. We had a 7 o'clock flight and the hotel shuttle took 5 minutes to get us to the airport departures for check in. The hotel is good quality, reliably Hilton.
Cons: The lighting in the lobby was cold harsh white fluorescent. Felt more like a Walmart. Please warm it up!
Okay 5.0
Pros: Checkout time is at 1:00pm
Cons: The parking is way to bad. And not enough towels in room
Okay 5.0
Pros: Location near the airport was convienent
Cons: The room was dirty and the bathroom old and moldy
Good 6.0
Pros: The location was very convenient. It is located directly across from the airport.
Cons: The service was disappointing. I was hung up on twice when I called the hotel to ask a question. The wait to get a shuttle back from the airport was too long. There was some kinda of reddish-brown stain on one of the bath towels in the room.
Excellent 8.2
Pros: it was clean ...the staff very friendly ...easy to check in and out
Cons: we could hear a child next door after midnight when we were trying to sleep ...could use a little more water pressure
Excellent 8.2
Pros: Great staff, great bar and restaurant. Clean room and very comfortable bed, lots of amenities except for the WiFi.
Cons: Had to pay for the WiFi. In this day and age that is ridiculous especially considering the cost per night. Also when in the bathroom you could easily hear the guests in the next room.
Excellent 10.0
Pros: This hotel was great. I had an early morning flight, so having the shuttle service and being so close to the airport was great for me. The room was clean and the air conditioning was fabulous.
Excellent 10.0
Pros: The hotel was relatively close to New Orleans French quarter. Not much amenities but good enough for a place to stay. Great value!
Cons: The elevators are awkwardly placed
Hilton New Orleans Airport - Kenner
Rated #5
8.0
Excellent 8.0
Based on 477 reviews
Details
Reviews
C$ 220

Cleanliness
8.8
Comfort
9.4
Facilities
8.8
Location
9.1
Overall
8.8
Overall 8.9 Excellent
Based on 7 reviews
Cleanliness
8.8
Comfort
9.4
Facilities
8.8
Location
9.1
Overall
8.8
Cleanliness
8.6
Comfort
9.3
Facilities
8.6
Location
9.3
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
6.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Excellent 8.8
Pros: Staff and room
Cons: Location
Excellent 8.5
Pros: Modern, updated furniture and AC cool works better than it should!
Cons: Staff was a bit rude when I checked in but no big deal, she was rushed. All other interactions with the staff for my 6 day stay was great! There was no room service or trash pick up for any of the days I stayed, the trash piled up and because I just used the room to sleep in, i left super early and came back super late so I never could call the front desk.
Good 7.7
Pros: Free parking!
Cons: My room had an unusual odor.
Good 7.7
Cons: I unfortunately had a shower door fall off, and no one came to fix it or offered to have my room changed.
Excellent 10.0
Pros: The one thing that stands out the most about this hotel was how clean it smelled and looked upon walking in. The staff was very helpful and nice. Our room was clean and look great. We've stayed in multiple WoodSpring Suites and this one was by far the best! I'd definitely recommend this hotel to everyone!
Woodspring Suites New Orleans Airport - Kenner
Rated #6
8.9
Excellent 8.9
Based on 7 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.2
Facilities
7.4
Location
8.5
Overall
7.6
Overall 7.8 Good
Based on 302 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
7.4
Location
8.5
Overall
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
7.0
Cleanliness
7.6
Comfort
7.8
Location
8.3
Services
7.4
Staff
8.2
Cleanliness
8.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.8
Comfort
7.9
Location
8.1
Services
7.4
Staff
8.0
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
8.6
Comfort
8.7
Facilities
7.0
Location
8.9
Overall
7.3
Cleanliness
8.3
Comfort
8.2
Location
8.6
Services
7.9
Staff
8.5

Good 6.0
Pros: The warm cookies
Cons: No hot water We had to request towels as the room had just one set Charged for breakfast
Excellent 10.0
Cons: I wish I was told the total price of the entire stay not just the basic price.
Mediocre 2.0
Cons: the room looked old and my sheets wasn’t clean , my wife and i actually checked out early because we wasn’t comfortable
Excellent 10.0
Pros: Shuttle to hotel and back to airport excellent
Okay 5.0
Pros: It didn’t take long to get checked in.
Cons: We didn’t have enough towels and was told we had to wait until some got dry🙄!!A bug was in the bathtub when we came back after dinner!!
Excellent 10.0
Pros: Pleasant and helpful, had to pay to park in the parking lot, not secure
Cons: Paid parking, no notepad and pen, nor tv channel guide, or menu for room service
Excellent 10.0
Pros: The room had several problems including a loose towel rack which fell when a towel and wash cloth was placed on it as well as a toilet which wo not flush properly. The staff were quick with their response to the problems.
Excellent 10.0
Pros: Location
Cons: Bathroom small, beds are small
Excellent 10.0
Pros: Super friendly staff at checking. Very clean hotel.
Cons: No.
Okay 5.0
Pros: The staff and buffet were very good.
Cons: I did not receive the upgrades I paid for with the reservation. When I inquired about them, the staff told me they were not doing them at that time. The best they could do was give me a room away from the elevator.I feel my reservation was deceptive.
Mediocre 3.0
Pros: Location
Cons: House keeping never checked room, and I couldn¿t get clean towels to shower with.
Okay 5.0
Pros: Proximity to the airport, cookie(but we had to ask for it)
Cons: The shuttle to the airport was not available anywhere near the time we needed to leave. The girl at the front t desk was not the friendliest. There was no shampoo in the room, not enough towels and a used bar of soup in the tub.
Mediocre 2.0
Cons: Heavy booked & not enough towels. No friendly housekeeping.
Okay 4.0
Pros: It was by the airport
Cons: Bathtub was gross, didn¿t drain. Also couldn¿t take bath if you wanted to because the tub pull plug was stuck in the shower mode and doesn¿t move. Blankets are thin and are barely better than sheets. $11 parking fee only disclosed at check in.
Excellent 8.0
Pros: Ease of access to the airport
Cons: Bath tub was stained and a limited selection of food items
Excellent 10.0
Pros: I like how clean it was and the location
Cons: The staff was a little rude
Excellent 10.0
Pros: Very clean
Cons: Was not crazy about the no hot water but was brought on by the ice storm causing boiler problems
Excellent 8.0
Pros: Location to the airport.
Cons: Nope!
Good 6.0
Cons: Shower light was broken, shower know was broken so no option to take a bath & the towel rack hanging by a thread. Overall cleanliness of room could have been better, there were dust bunnies behind the bathroom door & ceilings were covered with dust
Excellent 10.0
Pros: The front desk clerk was fantastic!
Cons: It was a great sray
Okay 4.0
Pros: Location
Cons: The sink in the bathroom was clogged and didn’t drain
Poor 1.0
Cons: Stayed in the Presidential Suite. First the key didn't work (fixed after 3 trips). Toilet seat was broken,refrigerator not turned on and food spoiled, no bedding for sofa bed,towels were not delivered on 2nd day. Spoke with desk said would take care no
Excellent 10.0
Pros: The hotel was in a great location and the staff was extremely professional and courteous. I want to especially mention Hotel employee , she was the initial front desk member to greet us. She exemplified outstanding customer service! An asset, please pr
Cons: Everything was great! I hope to stay again.
Excellent 10.0
Pros: I’m a diamond member so I travel with Hilton a lot. I have never seen a hotel staff, from the front desk to the waiter at breakfast, be so friendly. This property was amazing, the staff was top notch and the breakfast was excellent.
Cons: Allow free parking versus paying for it. The hotel has plenty of parking right there and there is no need to pay for parking.
Excellent 9.7
Pros: Bed was comfortable
Cons: optional plastic overs for remote and environmental safe cleaning soaps and or sanitizers to wipe down other things home keepers may overlook.
Mediocre 2.0
Pros: The woman in their restaurant.
Cons: only lamp in the room was broken. Inadequate towels shampoo conditioner. We paid $---. that should have been only $---. Given conditions The morning we were to leave for the airports at 4:00 wwere told there was no shuttle driver.
Good 6.0
Pros: Location
Cons: The Hotel is finally getting renovation. It needs to be updated.
Mediocre 2.0
Pros: Staff was nice and courteous
Cons: The room had musky smell. The power went out made it worst
Good 6.0
Pros: Provided me with a clean place to sleep
Cons: Parking fee to use their lot.
Okay 4.0
Cons: The housekeeper didn't change the bed sheet and cover that smells stinky. It was terrible experience.
Okay 5.0
Cons: Average hotel. There is no free parking or free breakfast. The hotel itself is somewhat dated but I've seen worse
Okay 4.0
Pros: The cookie was a good gesture
Cons: Dated funny smell loud ac not enough towels and dirty linens and thin walls also charge for parking
Okay 4.0
Pros: Convenience to the area we wanted to spend time in
Cons: Had to pay to park, had to pay for breakfast
Good 6.0
Pros: Room was nice enough but bathroom was small.
Cons: When we arrived the hotel staff had parked two large hotel vans in the portico, forcing me to park outside the portico cover to unload bags. It was clear to both me and my wife that the staff was not planning to load or unload the vans.
Good 6.0
Pros: Good location, great staff!
Cons: Bathroom had no counter, looked to be designed solely for handicap, also mixing valve on tub sucked, only one position for less than hot water.
Good 6.0
Pros: Close to wonderful shopping stores and nice restaurants,
Cons: $10 fee for pay to park, LOL. And one thing I noticed when I pulled up the bellhop "Asian male ,was rude he told me to move my vehicle as I was unloading my vehicle of luggage , So I confronted him, And asked him to just allow me to unload car
Okay 4.5
Cons: Not quite up to Hilton standards. Room requires maintenance.
Poor 1.0
Pros: That it was close to the airport
Cons: Wasnt too clean and staff was rude
Poor 1.0
Pros: Convienent to major hwys
Cons: Paper thin walls, one can hear next rooms conversation and their bathroom activities. Loud obnoxious people roaming halls all hours of the night. Staff was useless in resolving issues with noise. I paid full price up front, so i was stuck. Awful hotel
Okay 5.0
Pros: Tasteful
Cons: Thin walls. No privacy. Tiny bathroom. Small room. $10 surprise parking fee.
Good 7.0
Pros: Location
Cons: Cleanliness- the shower curtain and duvet covers were dingy
Good 7.0
Pros: Very friendly staff
Cons: Sketchy neighborhood, didn't like the parking situation
Good 7.0
Pros: Pool was nice... clean rooms...
Cons: My wife and I would have preferred a king bed because I am tall but we got 2 doubles and it was not comfortable... workout area was not up to par... just a bench and a few dumbells for strength training... felt a little dirty in hallway carpets and dreary
Okay 4.0
Pros: Closeness to the expressway and airport
Cons: 5th floor Hilton Honors room with stained wallpaper from red nail polish. Time to repair it to take away the feeling of sleeping in a crime scene. We only stayed in the room due to having already unpack and staying for 1 night.
DoubleTree by Hilton New Orleans Airport - Kenner
Rated #7
7.8
Good 7.8
Based on 302 reviews
Details
Reviews
C$ 178

Cleanliness
7.7
Comfort
7.6
Facilities
8.0
Location
8.0
Overall
6.8
Overall 7.2 Good
Based on 269 reviews
Cleanliness
7.7
Comfort
7.6
Facilities
8.0
Location
8.0
Overall
6.8
Cleanliness
7.0
Comfort
7.0
Location
7.7
Services
6.7
Staff
8.0
Cleanliness
5.3
Comfort
7.0
Facilities
6.0
Location
4.6
Overall
5.0
Cleanliness
8.2
Comfort
8.0
Location
8.5
Services
7.7
Staff
8.5
Cleanliness
7.9
Comfort
7.8
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
7.7
Comfort
7.5
Facilities
10.0
Location
8.0
Overall
9.0
Cleanliness
7.0
Comfort
6.8
Location
7.7
Services
6.0
Staff
8.0

Okay 5.0
Pros: The staff was very friendly and helpful.
Cons: Well, I was going to evacuate from Hurricane Ida. This property has property damage prior to the hurricane which made staying here 10x worse. Wasn’t up to code to host anyone during a hurricane. Not even a thunderstorm.
Excellent 10.0
Pros: The customer service, the front desk staff were great!
Excellent 10.0
Pros: The beds and pillows were very comfortable!
Cons: No Answer
Okay 4.0
Pros: The location was great.
Cons: There were no towels available for more than 24 hours. Carpet smells horrible. My room ceilings had water stains.
Poor 1.0
Pros: The lobby seemed to be up kept.
Cons: The pool, The grounds, The room was all a mess.
Excellent 10.0
Pros: Fresh and clean also good customer service
Okay 4.0
Pros: It was close to the location I needed to be near
Cons: The room was filthy
Excellent 10.0
Pros: Clean
Cons: N/a
Poor 1.0
Pros: Absolutely awful experience we had reserved 3 rooms in total and none were there for us for various reasons and left us to find our own lodging elsewhere.
Cons: Everything
Good 7.0
Pros: Location was perfect for why were there. What staff that was there were very helpful. Our room was just right and very clean.
Cons: We did not know pool and restaurant were closed. They are understaffed and unable to find people to work. They had breakfast boxes (if you could get one) that were not very appealing.
Poor 1.0
Pros: Nothing
Cons: It was a disgrace. Filthy. Un staffed cockroach in my room, mold in the bathroom. It should not be operatong.
Okay 5.0
Pros: It¿s proximity to the places I visited while in New Orleans made it great.
Cons: The pillows were wayyyyy too soft. They only remodeled some things¿the bathroom ceiling had peeling paint. Poor ventilation in the bathroom. The staff I encountered my last 2 days had poor customer service skills.
Mediocre 3.0
Pros: Staff was excellent. Very kind and very helpful.
Cons: Even for an airport hotel, the room left a lot to be desired. Very beaten up. Water damage just outside my room. Mold/discoloration in the shower, etc.
Excellent 10.0
Pros: Inexpensive, quiet and in a decent location, close enough to the airport and other locations we were happy.
Cons: Tub wouldn't drain even after maintenance came to flush out the drain.
Excellent 9.0
Pros: The staff throughout my stay were friendly and helpful. The grab and go breakfast was great, given COVID restrictions. I enjoyed the hard boiled eggs, yogurt, bagel with cream cheese, and orange juice.
Cons: The ice machine on the 1st Floor was out of order, so I had to go to another floor to get ice. There was no hair dryer that is usually in the room, but I suspect it is an item that was removed probably due to COVID protocol?
Poor 1.0
Cons: It was filthy and in desperate need of an update. Very disappointing for a Hilton. Would not go back. Wish I would've booked with Hilton because I would've gotten my money back.
Excellent 8.0
Cons: Some staff not wearing masks
Excellent 10.0
Pros: Excellent staff and service
Cons: No
Excellent 9.0
Pros: located next to a casino in a decent neighborhood. very nice clean hotel. what staff I saw was friendly and helpful. room was clean and bed was comfortable. close to airport, but never heard planes.
Cons: arrived after dark and was kind of hard to find front entrance. the hotel is a little bit off the main road and the front entrance is around the corner from the street you drive in on.
Mediocre 3.2
P B
Excellent 9.7
Pros: Clean comfortable room
Excellent 10.0
Pros: Wonderful staff. Friendly professional knowledgeable xabout city
Cons: No
Excellent 9.0
Pros: Location. Close to everything
Cons: Housekeeping long strands of hair on bath towels.
Excellent 9.0
Pros: Proximity to the convention venue. Bible in the room.
Cons: The room was penetrated by too much noise from outside.
Excellent 10.0
Pros: Location & cleanliness
Cons: No
Okay 5.0
Pros: Location was ok
Cons: There were dips in the floor!! Hotel was outdated
Mediocre 3.0
Pros: Staff was so nice! But the place is busted.
Okay 4.8
Pros: The staff was very welcoming and friendly. The shuttle ride to the airport was very convenient.
Cons: They put us in a handicapped room which was ok, but the bathroom was not. There was no counter space and the shower was just an extension of the room with a drain. There was no shower curtain and the shower head was meant to be hand held and no other option. Our flight left at 3:30pm. The restaurant was only open for breakfast and dinner. So we had to go to the airport early just to eat since they are located so far from any restaurants. If we had a car we could have been able to get something to eat.
Good 7.0
Pros: We got there early because we had just gotten off the cruise ship around 1030 am. They were willing to call us as soon as a room was ready for us even though check in was at 3pm they let us know around 12 that it was available for to us.
Cons: Not a lot of things to do around it. We didn't have a car and the only close thing was the casino.
Poor 1.0
Cons: I can not tell you how bad this experience was for me. The mattress was worn Out- lumpy with areas that were sore worn you could not sleep. The pillows were equally bad. When I I complained I was told they could do nothing.
Poor 1.0
Pros: The Hilton was nice and accommodating since the Hilton garden overbooked our trip.
Cons: We booked at the Hilton Garden Inn. We arrived at the hotel late that night after the game only to be notified we had been re -directed to the Hilton by the airport due to overbooking. Had we been notified, we coukd have gone there. Ceiling leaked!
Excellent 8.5
Pros: Friendly, helpful staff. Room service onsite, affordable. Kuerig coffee maker in room. Good Wi-Fi.
Cons: AC broken in first room, a few ants also. Surprisingly noisy / thin walls. Not from planes or airport, but cars and other guests in the hall and adjacent rooms.
Hilton Garden Inn New Orleans Airport - Kenner
Rated #8
7.2
Good 7.2
Based on 269 reviews
Details
Reviews
C$ 164

Cleanliness
7.5
Comfort
7.7
Facilities
7.2
Location
8.2
Overall
7.2
Overall 7.1 Good
Based on 1,711 reviews
Cleanliness
7.5
Comfort
7.7
Facilities
7.2
Location
8.2
Overall
7.2
Cleanliness
8.5
Comfort
8.5
Facilities
8.0
Location
8.5
Overall
8.0
Cleanliness
7.3
Comfort
8.0
Facilities
7.3
Location
9.3
Overall
7.3
Cleanliness
7.0
Comfort
7.2
Location
8.0
Services
6.8
Staff
7.8
Cleanliness
6.5
Comfort
7.1
Facilities
6.2
Location
7.1
Overall
6.0
Cleanliness
6.4
Comfort
5.5
Facilities
4.5
Location
6.0
Overall
5.6
Cleanliness
7.7
Comfort
7.8
Location
8.4
Services
7.4
Staff
8.3
Cleanliness
7.6
Comfort
7.5
Facilities
9.0
Location
8.1
Overall
9.0
Cleanliness
7.9
Comfort
8.0
Facilities
8.2
Location
8.3
Overall
7.8
Cleanliness
7.6
Comfort
7.7
Location
8.2
Services
7.3
Staff
8.1

Poor 1.0
Pros: My flight was canceled and the hotel refused to refund
Cons: The hotel would not refund my money or give me another date
Good 6.0
Pros: Room was clean and comfortable
Cons: 3 elevators, only one working. People cram on because it takes so long. Unable to keep social distance.
Poor 1.0
Cons: I got kicked out of the hotel a day before the hurricane IDA, and didn’t have nowhere to go
Excellent 10.0
Pros: I liked that rooms were renovated and clean. Staff was kind and helpful. Located in a great intersection. We will definitely come back.
Cons: NONE
Okay 5.0
Pros: Staff was very friendly.
Cons: Room wasn't clean. Sheets had a hole form a burn. Shower curtains had mildew on it. Bathroom wasn't cleaned well.
Excellent 10.0
Pros: Staff are so friendly and sweet
Poor 1.0
Pros: I did not like anything about this hotel.
Cons: It was not clean considering covid is spreading. Did not smell clean. My rooms were switched because of door getting stuck, bug in my first room, blood on my sheets, no maintenance to fix toilet, jacuzzi not working, and dirty hallway. Ran out of rags.
Good 6.0
Pros: Location
Cons: It¿s wasn¿t the cleanest. It¿s more of a motel. Needs updating
Poor 1.0
Pros: Location
Cons: Housekeeping did not accommodate either of my rooms and we had to purchase towels from the local Walmart to take a shower. It was pretty ridiculous.
Excellent 10.0
Pros: The cleanliness of the room and the friendless of the staff.Awesome service.
Cons: No.
Excellent 8.0
Pros: Fairly close to the airport.
Cons: No
Mediocre 2.0
Pros: Location
Cons: Housekeeping was terrible. Good luck coming back to a made bed and clean towels. After calling housekeeping, calling front desk and personally going to front desk, we still couldn¿t get towels. Not to mention the incompetence of different staff shifts.
Mediocre 3.0
Pros: The the staff
Cons: The room smelled like mold under the main insulation walking even when I sprayed perfume my door handle was slightly broken around the circle part
Good 6.0
Pros: It definitely needs some care and is tattered. Staff was extremely nice, location is good but area is a little rough.
Poor 1.0
Pros: The staff was very friendly.
Cons: This hotel looks nothing like the pictures. It is very outdated. There are stains on the carpets, walls, bed skirts headboards, and doors.
Excellent 10.0
Pros: Friendly staff. Comfortable room.
Cons: No
Poor 1.0
Pros: Nothing
Cons: The overall
Excellent 10.0
Pros: Beds were comfortable. Staff was very helpful.
Cons: Water pressure in the shower was terrible, I¿m not sure what the problem was.
Excellent 9.0
Pros: The room is a very good size even with the two beds in it.
Cons: You can tell it is older but they tried to do updates.
Excellent 9.0
Cons: No in room coffee and the coffee that was in the lobby was awful. The toilet ran
Mediocre 3.0
Pros: Location.
Cons: Unclean and run-down. The shower leaked from the ceiling, as there was a huge crack in the ceiling. I stayed for a week and my sheets were never changed.
Mediocre 2.8
Sheets had a spot on it table the microwave sit on have spot
Mediocre 3.0
Pros: Location
Cons: The room was below standard. Carpets and walls were stained. I requested 2 room changes before realizing it wouldn¿t get any better.
Excellent 10.0
Pros: They location was great close to the interstate
Cons: Everything was lovely
Okay 5.0
Pros: The location of the hotel was what we like best.
Cons: The ice machines did not work. There was no phone in the room. And the lighting was dim especially in the restroom.
Excellent 9.0
Pros: Staff was friendly, room was clean.. very quiet environment, conveniently close to the interstate
Cons: The particular room I was in didn¿t have that many television channels and at one point, none of the channels worked.
Excellent 10.0
Pros: Staff friendliness
Cons: Loved everything about this place
Excellent 10.0
This was one of the better hotels we have stayed at. Staff was friendly and followed all safety precautions for COVID. The room was clean and it was in walking distance from a couple restaurants. We took Uber’s everywhere and it wasn’t too expensive since it was about 15-20 mins from the French quarter.
Mediocre 2.0
Pros: The hotel was close to the airport.
Cons: The rooms in this hotel are very dated. The water pressure in the shower was low and the water never got hot. Mind you it was 30 degrees outside so taking a cold shower was extremely uncomfortable. I won¿t ever stay in another Wyndham property again!
Mediocre 2.0
Pros: The location of the hotel was quite convenient for us.
Cons: The staff was not helpful from the moment I called to verify the rooms to check out. The rooms were not cleaned properly, when I called to ask for new sheets instead of being apologetic about situation it seemed like I was bothering them. All 3 rooms.
Poor 1.0
Pros: Location
Cons: The room had low water pressure. It had no internet so I could not get work done. The phone in the room did not work. The manager on duty was no helpful
Good 7.0
Pros: The hotel was okay he will it was a bit rough around the edges but no major complaints
Cons: No major complaints. The hotel was a bit rough around the edges
Good 7.0
Pros: Price and location were good
Cons: The hotel is tired needs renovated
Good 6.0
Pros: It was convenient to get to the airport.
Cons: The bathroom wall behind the toilet was covered with mold. The door to the room had issues, was apparently re-done somehow, appeared to have been damaged. Wouldn't open and close very well. The shuttle driver was less than professional.
Poor 1.0
Cons: Location
Good 6.0
Pros: The lady who checked me in at the overnight hrs. Super nice and sweet.
Cons: is just a dirty smelly room and not well taken care hotel. My bathroom towel had a yellow large bugger.!
Mediocre 3.0
Pros: Close to airport with a free shuttle
Cons: Hallways were damp with dehumidifiers plugged in ,ice machine was broken ,room door had to be slammed with force to close fully ,room carpet had a huge sticky spot on it ,bathroom outlets didn’t work and room needed a deep cleaning overall. Gros
Good 7.0
Pros: Close to the airport and served its purpose of needing somewhere to stay before flying out the next morning
Cons: We stayed 3 years ago and the hotel was perfect. This time there was no water pressure in the shower, our first room the tv didn't work and toilet wouldn't flush.
Poor 1.0
Pros: Everything was bad
Cons: We hated everything about this hotel. The worst hotel I even been in. The first room we was in had roaches, so they changed it. The second room had a bigggg flood so they changed it a second time. The third room had dirty sheets and blankets. Worst everr
Okay 4.0
Pros: The hotel was conveniently located.
Cons: No complimentary breakfast. Staff was unable to locate my reservation & took 2 hours to resolve. I also discovered an additional $183.00 that was charged to my credit card by mistake that the manager explained was generated by their system in error.
Mediocre 2.0
Pros: The staff
Cons: The room had bed bugs
Mediocre 3.0
Pros: Location was convenient to the airport.
Cons: The carpet in the room was horrible, the curtains were falling down, the lamp shades were crushed, the room smelled like smoke. The hotel was oversold so we did not receive the room we booked. The whole family had to sleep in a King bed.
Okay 4.0
Pros: The staff was friendly and courteous.
Cons: Upon check in there was only one set of towels. We called down and asked for some to be sent up that evening but they were not delivered. We called again in the morning and they were then delivered twice. Housekeeping did not restock the coffee cups.
Good 6.0
Cons: The rooms were older than anticipated. I wouldnt rank as a 3 star.
Mediocre 3.0
Pros: Proximity to New Orleans
Cons: Didn't have a working Television remote. Called the front desk and was told someone would come to replace. No one ever came, so I had to literally stand and go through the channels one by one.
Poor 1.0
Cons: After driving by the hotel and then reading reviews on it I decided not to stay. It looked like a dump from the outside and the reviews confirmed my thoughts about it.
Poor 1.0
Pros: Notheing at all
Okay 4.0
Pros: Close to the airport and room was about what I thought it would be.
Cons: Our room seem to have electrical issues..ie the microwave kept coming on and off without being prompted and the bathroom light switch had to be joggled to work.
Good 7.0
Pros: Location
Cons: Very limited parking space, tight parking lots. I was told to park at shopping center next to. What about security? Who wants to walk from shopping center to hotel at night?
Good 6.0
Pros: The Staff was wonderful!
Cons: The lighting in the bathroom was lacking. It was dark and they need to improve the lighting for a woman to put on makeup. The hotel is run Down and should not have the star rating that it has.
Okay 5.0
Pros: Bed was comfortable and it was quite.
Cons: Broken hot tub (I was there for an Ironman race), broken room door, no ice machines on any floor (had to go to the bar) no mini fridges or microwaves. Tub in room wouldnt hold water. Broken stopper. Entire hall smelled like marajuana. Very disappointin
Okay 5.0
Pros: Bed was soft
Cons: Breakfast wasn't included
Okay 5.0
Pros: Location
Cons: The room was extremely small. The shower had to be cleaned ahain after checking in the room. There was no refrigerator nor microwave. Not sure about giving it another chance.
Okay 5.0
Pros: The beds and large size of double room
Cons: Never did fix room phone, and housekeeping person was inconsistent in what she did each day - even with $5/night tip
Excellent 10.0
Pros: Everyone was nice everything was clean the pool was cool n the Jacuzzi was bubbling hot just like I like it I will return
Cons: Their was no free breakfast like most but they have a breakfast buffet u can pay $10 for
Okay 4.0
Pros: The hotel was very clean the staff was great it was in a good area the stores were close by .I only wish they had a microwave.
Good 6.0
Pros: Easy access off the freeway
Cons: Got the handicap shower. Dirty bathroom
Good 7.1
Pros: We booked 2 rooms but when we checked in, somehow the front desk staff only found one room reserved. It took a while for them to get things straightened out, but she was nice and helpful in finding us 2 rooms on the same floor. We waited about 40 minutes for our rooms. Beds and pillows were comfortable.
Cons: One of the room we had did not have a small refrigerator or microwave. The inside door handle fells off but was fixed immediately. There also seems to be a missing chair in the room as well. Not enough towels in the bathroom and no hair dryer. Carpet was kinda nappy and old.
Mediocre 2.0
Pros: Nothing
Cons: They gave us ear plugs on arrival,they were under rentavation,which you did not let us know. The room smelt bad, the carpet was dirty. Turned on the heat and the fire detector went off. We had to call security in the middle of the night, someone keep knocking on our door. The front desk young lady was un accommodating and had no idea what the words "commitment to excellence "meant. Not only were they doing a $5 million rentavation , they need to upgrade there personnel. We overlooked the dates and was supposed to be there for 2 nights,so to our dismay, we were locked out of our room at 10:00 pm. We were informed we could not stay another night. Had to pay late check out fee. You should have never booked us at that hotel.
Excellent 9.1
Pros: Staff was great and super friendly. Well knowledgeable and willing to help without hesitation.
Mediocre 2.5
Cons: When we arrived late Thursday October 6, we registered and went to our room. The front desk person was warm and receptive. The room appeared odd as all of the drawers were open and the heater was on at 85 degrees. This is New Orleans. We always do a bedbug check and for the first time ever we found bedbugs. A large one was crawling on the bed skirt. We immediately caught it, placed it in a cup and got out of there! We showed the bug to the clerk who frankly appeared completely unsurprised. She placed a Kleenex over the bug and told us she was informing kayak to refund our money. We have seen no refund as of yet. DO NOT STAY HERE.
Excellent 8.0
Pros: Clean, Nice Room , Free Parking, Good Location and 15mins. from downtown.
Good 7.7
Cons: Small room. Shower was clogged. Lots of interstate traffic noise.
Good 7.7
Pros: Close To Airport
Cons: Room was not cleaned very well
Excellent 10.0
Pros: The friendliness of all staff and how helpful they were to us at all times. We would definitely stay there again.
Cons: Maybe a little long walk to the restaurant area on the Riverwalk but you can't move the hotel! Stoll will stay there again!
Okay 4.2
Pros: the staff and management were very accommodating
Cons: this is an old hotel that was recently "renovated" however it's a dump. Had to change rooms twice because my first room had a sewage like stench coming from the bathroom. Then got moved and my new room smelled like urine and the carpet was wet. Had to checkout early and go to another hotel.
Excellent 8.2
Pros: Comfortable beds, clean room (save for a chip packet which I think was overlooked) and friendly. Good amenities close to the airport.
Cons: The scrumpled up chip packet we found on the carpet was the only real downside
Mediocre 2.0
Pros: Nothing
Cons: They never clean the room, we found 2 roaches and the staff didn't care. There was never a manager to speak to and employee didn't care. No privacy at the room, House Keeping was rude and wake us up for nothing Overall the experience was awful and the worst of my life. I will recommend and I will write to Wyndham to check this hotel because it doesn't represent their chain at all. We have stay at many other Hotels and this experience I wouldn't recommend to anyone. I will ask for a money refund.... We have to end our stay earlier because we could not resist the bad service and poor maintenance of this hotel.
Good 7.1
Pros: Was not expecting much but was pleasantly surprised, location is excellent as far as located next to anything and everything you could possibly need. Outside French quarters though, took us about 25 minutes with traffic to get downtown. If your looking to not spend a lot of money and still stay somewhere clean and in a good location it's definetely affordable and worth it. Also parking is free as well as wifi. I would stay again.
Excellent 10.0
Pros: Safe neighborhood , friendly staff, bar in the lobby! No complaints ! Will definately stay again!
Excellent 8.0
Pros: Staff was very nice rooms were nice
Cons: Parking area bad no side doors
Okay 4.8
Pros: Bed
Cons: Small rooms when you book a bigger room and then confirm for a big room and your bed just fits and a small chair I would hate to see the smaller rooms
Excellent 10.0
Pros: I liked that the staff was very helpful and friendly always were there and ready to help when needed
Cons: No complaints that I can think of
Excellent 10.0
Pros: I was able to book a room last minute. The staff was kind and helpful & the hotel as a whole was very clean and comfortable
Cons: The venue was not so impressive but it having a balcony was still nice to have!
Excellent 8.0
Pros: all the staff including maintenance, were very pleasant and courteous. Desk personnel seemed to anticipate my needs and questions
Cons: Although well maintained. the building and finishes are starting to show some age
Wyndham Garden New Orleans Airport - Metairie
Rated #9
7.1
Good 7.1
Based on 1,711 reviews
Details
Reviews
C$ 163

Cleanliness
7.3
Comfort
7.4
Facilities
7.4
Location
8.1
Overall
8.0
Overall 7.1 Good
Based on 1,589 reviews
Cleanliness
7.3
Comfort
7.4
Facilities
7.4
Location
8.1
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.0
Comfort
7.1
Location
8.0
Services
6.9
Staff
7.8
Cleanliness
8.4
Comfort
8.0
Facilities
7.5
Location
9.2
Overall
8.4
Cleanliness
7.4
Comfort
7.5
Location
8.2
Overall
4.0
Services
7.3
Cleanliness
7.3
Comfort
7.4
Facilities
8.0
Location
8.1
Overall
8.0
Cleanliness
7.6
Comfort
7.7
Facilities
6.0
Location
8.2
Overall
10.0
Cleanliness
7.3
Comfort
7.3
Location
8.0
Services
7.0
Staff
7.9

Excellent 8.0
Pros: Good location
Cons: A mini fridge and microwave in my other room
Mediocre 2.0
Pros: Nothing, it was not a good hotel
Cons: Bad Attitudes by staff No help with towels No help with fresh sheets or blankets
Mediocre 3.0
Cons: - The evening shift reception desk personnel need "LOTs training" - They advertise business office then they do not let you use it and if you have to print you have to email them your document which mine was proprietary information. - They advertise shuttle bus to the airport then the shuttle bus driver leaves as s/he pleases (not on schedule) - Then the shuttle does not comeback to the hotel. - Talked to the front desk / reception lady and her answer was not what can we do to help. Her answer was "JUST TAKE UBER OR TAXI". - Asked for a manager not to complain but to give constructive feedback. - But the answer I received was no manager will be available to talk to you. - I use to stay once or twice a year for many years (minimum a week at a time). - My current stay was a stay from hell. - This will be my last one. No desire to stay there. The worst part is I was trying to give a feedback so that it can be corrected, But the front desk lady was argumentative, confrontational and did not care to see my face. It was just like "get off my face kind" of dry argument.
Poor 1.0
Cons: There was a lizard in the room. The room had a wet dog smell in the room and bathroom. Made it difficult to enjoy my stay and sleep.
Excellent 10.0
Pros: The cleanliness, professional and courteous staff. Location of resort to theme parks was amazing. Food at resort was very affordable. Also free shuttle to theme parks was a plus also. Definitely will be back to this resort in the future. 5 Star resort in
Poor 1.0
Pros: The location was where i needed to be, as i had a 5 am flight. I should have slept in my rental car, however, the neighborhood wasn¿t safe. BTW, this is the first time in my many years of traveling I have every filled out a questionnaire.
Cons: Once I enter the evaluator and took a whiff I knew I made a poor choice. Upon entering the room, the repulsive odor was more evident as I was forced to turn-off the air-conditioned.It was apparent the filters haven¿t been replaced in sometime. disgusting
Poor 1.0
Pros: The location. That¿s about it.
Cons: Blood on the sheets No light bulbs in the lamps ( and they would not come with any) No maid service Pool was empty on August Will never book this hotel again
Excellent 9.0
Pros: The location
Cons: No
Good 7.0
Pros: The room was nice for the most part
Cons: The bathtub was broken and leaking HOT water which made the entire room humid and we could hear it. We called about it and they supposedly sent someone up but it was not fixed. We were there for three days so it was a pain.
Okay 5.0
Pros: The location was perfect. The beds were well made and clean
Cons: It needs a good dusting. The elevators need to be deep cleaned. The tub had patches (that at first we thought were bandages left in the tub). The whole place needs an update, but I rented the room knowing it would. The location perfect
Excellent 10.0
Pros: Big room, good location, helpful and friendly staff
Cons: Breakfast was only being served after 7am, the sign said 5-9. That time doesn¿t help anyone that¿s working for a living!!
Poor 1.0
Pros: Very dirty the bed had dirty underwear in the covers
Cons: Very unsanitary dirty hated everything about it
Mediocre 3.0
Cons: The night manager was very nice. That¿s literally the only nice thing I can say about our entire stay.
Good 6.0
Pros: Hot coffee all day
Cons: Rooms old and run down bathrooms dingy and molding The elevator where old and musty the floors and walls need repairs
Good 6.0
Pros: The staff was very friendly and professional. Our floor had a weird odor to it. But other than it was a good stay for the price we paid.
Cons: Just the odd smell on our floor. That's it
Excellent 8.0
Pros: The location was close to the airport and had a donut shop very close.
Cons: Found clothes from a previous occupant in my room. Strange odor in the hallways.
Good 6.0
Cons: The pool was green and disgusting, we were not aware of this otherwise we wouldn¿t have booked a room. My kids were wanting to swim. Okay e also had ants in our room.
Excellent 8.0
Pros: Clean room. Comfortable, good value.
Cons: Minor inconvenience that their shuttle didn't start running until 6am. But it's understandable.
Good 6.0
Pros: The bed was comfy and toiletries smelled good
Cons: The room smelled like stale urine, the parking is horrible and breakfast is a terrible excuse.
Excellent 9.0
Cons: No shuttle to airport, no breakfast,
Mediocre 3.0
Pros: Nothing. We had problems pretty much the entire time.
Cons: Our bed had bugs in it that we found over night while sleeping. The sheets and pillow shams were stained and didn't smell or feel fresh. There was lack of power throughout most of the room. Breakfast was not served even though they state it is.
Excellent 10.0
Pros: Customer service
Cons: The tub paint was peeling, which made it slippery and mold was on the ceiling. It was a lil dusty but I guess everything else was ok
Good 6.0
Pros: The bed was comfortable
Cons: The tub. The tub was a mess it was peeling paint when I took a bath there was paint peeling off and floating in the water.
Poor 1.0
Pros: Nothing. It¿s hard to find something I liked with this hotel.
Cons: No free breakfast. No airport shuttle. These things were mentioned on the website which was the reason I booked the hotel. When we arrived they said none of these features were provided. Bed mattress was so uncomfortable, as well.
Okay 5.0
Pros: Just the room
Cons: Yes, they dont have breakfast, the pool was closed, the ice machine didnt work and there is no any vending machine.
Poor 1.0
Pros: Great location to airport
Cons: The swimming pool was not in working order & l had kids with me. Thus was disappointing!!
Okay 5.0
Pros: The room was clean.
Cons: It was loud at all hours.
Poor 1.0
Pros: The location
Cons: Room #512 was not cleaned or maintained. Unswept floor in closet was visible. Dirt and grim were left to just sit around sink stopper and corners of baseboards. Paint was peeling in the tub and soap dish. Mattress was stained. Took pictures for proof.
Mediocre 2.0
Pros: The staff were helpful and polite where they could be.
Cons: It was filthy dirty...the elevator was disguisting, the bathroom floor was not swept, the bathtub hot water leaked and the bathtub was delaminating, the ice machine did not work, there was no breakfast, I am amazed Wydham would leave their name attached t
Mediocre 3.0
Pros: The location was good. The price was good. The room was clean albeit small.
Cons: The common areas of the hotel were FILTHY. No shuttle service 2 days a week. This was the primary amenity I needed. The on site restaurant was closed for renovations. The pool was closed due to Covid. None of this was reflected in their website.
Excellent 8.0
Pros: The clerk was very professional and knowledgeable good customer service skills. The location was very convenient to everything we needed.
Cons: The elevator broke and I was forced to use the stairs from the 5th floor. I fell down and hurt my head and back walking the stairs, yelled for help no answer, I am 59 years old and disabled veteran and received no help. The bath tub was painted and dirty.
Poor 1.0
Pros: Nothing
Cons: Everything
Excellent 10.0
Pros: The check in was smooth and easy, the person working the counter was pleasant and professional, the room was clean with an updated decor, and everything was great. I don't know why the other reviewers said it was bad. Our experience was great.
Excellent 10.0
Pros: The location was and is perfect.
Cons: N/A
Okay 4.0
Pros: It was close to my job
Cons: The hotel is out dated need to be upgraded.
Good 7.0
Pros: Location
Cons: Low on towels
Mediocre 3.0
Pros: Location and price
Cons: Shuttle left me at airport with no way to get back. Luckily we had a taxi near by as I was about to walk the 3 miles. Rooms were ok. The AC was loud. Staff didn't answer the phone. When staff didn't have a huge line they were hidden from view or not there
Poor 1.0
Pros: Na
Cons: This hotel was horrible! It looked as tho no one had cleared the room because here was all over the floor. The bathroom had rust spots, just horrible.
Mediocre 3.0
Pros: Nothing really it was a waste of money.
Cons: The fact of the matter is there were no microwaves or a. refrigerator in the room
Poor 1.0
Pros: Free parking
Cons: I broke the bulb in my room and went to tell the front desk about it. Front desk employee handed me a vacuum cleaner. Very unacceptable
Mediocre 3.6
Key was not working and after maid let us in we got locked in room and could not get out till maintenance came and got us out.then they moved us to different room. No really sorry from staff just we forgot it needed to be not rented out because it needed maintenance done on it. So not a great staff helping out.
Good 6.0
Pros: The Location was Great! The Staff was helpful! The hotel was family-friendly. The hotel amenities such as free parking was good. My overall expectations was O.K.
Cons: The Hotel hallways and room need to be clean better. Look at the carpeting in hallways and room .
Mediocre 2.0
Pros: Front desk was nice
Cons: Old and dirty
Mediocre 3.0
Pros: Location
Cons: Old and not updated. Room was not clean. No breakfast as advertised. Shuttle is only for airport, not other nearby locations.
Mediocre 2.0
Cons: I was not told at the time of booking that the room would not be made, not even the trash picked up. not even a bottle of water was provided. the excuse of the pademic cant be used on everything all the time. this place is not worth of the windam name.
Poor 1.0
Pros: There were no rattlesnakes in our room.
Cons: 1 washcloth, 1/4 roll toilet paper, non-flushing toilet, no remote for TV, bad mattresses, loud dog barking, room smelled like poker game had been played there, shuttle driver didn't show up for work so we had to take Uber to airport, etc. La Quinta sucks
Mediocre 3.0
Pros: close to airport
Cons: False information on amenities..no shuttle to and from hotel and no breakfast. Tub was peeling paint on bottom and could not use the bath.Bathroom was not very clean. The microwave in lobby area was crusted with food.
Good 6.0
Pros: The staff was always nice and professional.
Cons: The bathrooms were so dirty omg. One face towel.
Okay 4.0
Pros: Reasonable price
Cons: Does NOT have have breakfast or airport shuttle as advertised. They haven¿t had that for a year apparently.
Okay 5.0
Pros: Customer service was excellent
Cons: Common areas were not nice or inviting. Unclean, worn, in disrepair. The gym had nothing to sanitize or clean equipment with and it was dirty. I brought my gym clothes but did not feel comfortable using it due to its condition. Customer service was great.
Good 6.0
Pros: Quiet room
Cons: Rude staff. Asking questions takes away from them using their phones which causes them to be rude.
Okay 4.0
Pros: Close to airport and freeways
Cons: Room had not been cleaned. The blow dryer on the wall sparked a flame and smoke barreled out of it. When I called the front desk, she said she would get to it in a while. I went downstairs to check out and she was chatting with a friend.
Okay 4.0
Cons: The air conditioner was very noisy and made it hard to get to sleep. The shower head was too low for someone 5'9 or taller. Made it difficult to shampoo your hair. No one entered the room to clean it during our stay. I guess this could be Covid related.
Okay 5.0
Pros: The front desk clerk, was very friendly and helpful!
Cons: The room was not clean!!! I always clean hotel rooms prior to unpacking regardless of the Star rating. In this case, the bathroom countertops were dirty, the pole of the shower filthy (didn’t feel comfortable getting in), and the furniture had stai
Okay 4.0
Cons: The room was very dirty. The bathroom was filthy. Hair all over in the tub and on the floor. Air conditioner did not work. It was very uncomfortable.
Excellent 10.0
From the airport shuttle driver to the receptionists, every one was so helpful and kind. The room were comfortable and clean. We enjoyed our quick overnight stay here before our early morning flight. Highly recommend.
Good 6.5
Cons: The pot smell on the 2nd floor. But it is New Orleans ....
Excellent 8.0
Pros: The hotel was nice the location was good too.
Excellent 8.5
Pros: The location to the airport, cleanliness of the room
Cons: I had to wait 30 minutes at the airport for the shuttle to finally come and pick me up to drive me to the hotel. I had to call three times and never got an explanation as to why the shuttle was running so late. Other hotels had already ran two to three shuttles before the La Quinta shuttle arrived. The elevator in this building is very old, very small, and very slow moving. If there is one thing in this building that shows its true age it's the elevator which is something out of the 1970s. Everything else is up to date but having a room on the top floor was such a hassle when waiting for the elevator took so long and then getting the elevator to the bottom (or top) floor took just as long. Also it's very tiny and cramped so sometimes you had to wait for two elevators to finally get on because of people with their luggage.
La Quinta Inn & Suites by Wyndham New Orleans Airport - Kenner
Rated #10
7.1
Good 7.1
Based on 1,589 reviews
Details
Reviews
C$ 154

Cleanliness
7.4
Comfort
7.3
Facilities
7.3
Location
7.7
Overall
8.1
Overall 7.1 Good
Based on 636 reviews
Cleanliness
7.4
Comfort
7.3
Facilities
7.3
Location
7.7
Overall
8.1
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Location
8.0
Overall
8.0
Staff
10.0
Value for money
8.0
Cleanliness
7.1
Comfort
6.9
Location
7.8
Services
6.5
Staff
7.7
Cleanliness
8.0
Comfort
6.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
7.5
Comfort
7.5
Location
7.6
Overall
7.7
Services
7.1
Cleanliness
7.2
Comfort
7.2
Facilities
6.0
Location
7.3
Overall
6.0
Cleanliness
7.5
Comfort
7.5
Facilities
8.0
Location
7.8
Overall
8.5
Cleanliness
7.4
Comfort
7.2
Location
7.5
Services
6.9
Staff
7.5

Mediocre 2.0
Pros: Checking out
Cons: The smell of mold in the room, shady people doing drugs all around, the feeling of danger, and the rude employees.
Okay 5.0
Pros: Had stores plus a local laundromat near by.
Good 7.0
Pros: It's very quiet
Cons: I didnt have a TV to look at and they couldn't program it to work for me either. That really sucked to be in a room where I couldn't watch TV! I was in room 113.
Excellent 8.0
Cons: Wash down the stairs.
Okay 4.0
Pros: Nice workers
Cons: Need to be updated
Excellent 8.0
Pros: clean room
Cons: Geese on the corridor
Excellent 8.0
This two story property is located outside New Orleans and is close to the airport. The staff was friendly and helpful. The shower had good water pressure. The a/c kept the room cool. The full size bed was comfortable and I slept well. There were plenty of electrical outlets and the wifi was great. There were several movie channels available along with their cable offerings. The rooms had exterior doors which allowed parking in front of the rooms, although the parking lot is on the small size. Reaching the property is a bit tricky as the parking lot is accessed by entering at the gas station/convenience store, driving through the parking lot of the laundry and chicken place and then reaching the hotel.
Excellent 9.0
Pros: srayed 4 days room was clean and had plenty of room for me right by good reastaurants and a gas station
Cons: thought had private balcony but really just meant upstairs lol
Poor 1.0
Pros: Nothing!
Cons: The room was gross for the price we paid! Not clean, the ducks are gross and aggressive! The tub did not drain water properly. The TV was way smaller than shown in photos.
Excellent 10.0
Its a small hotel next to the interstate and it was a great find. Staff was great room was immaculate
Excellent 10.0
My room was extreamly clean from top to bottom. This will be my goto place when I want to go to New Orleans or the surrounding area. Cowboy JoLee
Mediocre 2.8
We stayed there only because we got in late and needed a place to crash but the whole atmosphere felt like u were in the middle of a drug deal about to go bad. The manager was behind glass arguing with a rough looking man about ruining carpet, the doors were all locked and after u were given ur jey and remote!? You left to walk to your room and had to side step the multiple buzzards sitting around and bird feces and vomit in the sidewalks
Good 7.6
Near by airport, freeway and food. Not to pricey if you don't mind slumming it.
Excellent 10.0
very Clean place! It was extremely comfortable for the price we paid for the room.
Excellent 9.6
We were returning home from a week long in The French Quarter. It was clean and easy to check in and out.
Poor 1.0
Pros: Nothing
Cons: Issue with staff, the bathroom floor was filthy, if they are not completing basic cleanliness, I doubt they are doing anything extra for COVID (I have pictures of the floor upon check in
Excellent 10.0
One of the cleaness motels by far. The staff is great and so is the service. Great stay. I recommend to everyone.
Excellent 10.0
I have to admit I was skeptical at first about this Hotel, but it is actually quite nice and the staff is very friendly and helpful . I work nights so let them know that I sleep during the day and they respected my schedule and housekeepers told me to just leave towels hung on door and they would put clean ones there for me. Aldo the value is great. The room is nice and the bathroom is kinda cool. It looks like a sea shell. There is a full size fridge and a 32" flat screen with good wifi also. I would recommend this location . Especially if you are working a turnaround at Valero or Shell. It's only 15 minute drive.
Excellent 8.4
Nice bathroom good spot by store
Poor 1.0
Pros: Nothing
Cons: The room was filthy. Did not return our deposit. Front desk was rude and very unprofessional.
Okay 5.0
Cons: One of the beds had sand in the sheets so I¿m guess they didn¿t get changed between customers so wonder how well COVID cleaning is being followed
Good 6.0
Pros: It was easy and near the places that I will go to visit and has a good price
Cons: It wasn't very clean and it was suppost to be in no smoke area but staink cigarrette, soory but is the true
Poor 1.0
Pros: The room was extremely clean... and the staff was extremely nice...
Cons: The air-conditioning DID NOT work, and it was hot outside. The people in the room next to us kept yelling at each other ALL night long,as well as hitting the walls. So we didn't get much sleep at all..
Excellent 10.0
Pros: It was close to my Dr. visit and Hospital and easy to get to once you learn where to turn at. I also like the floors not being carpet.
Poor 1.0
Pros: This hotel tried to be strict and very demanding this place is old and outdated they ask for I'd for all the adults staying in my room but no one but me stayed there I wanted a double bed and they asked why it shouldn't matter I'm paying for the room I wi
Okay 5.0
Pros: Price, full size refridge / freezer, microwave
Cons: Musty, had to leave the AC on all the time to keep the wet smell down.
Excellent 10.0
Pros: The location was very convenient.
Excellent 10.0
Pros: Fully renovated rooms. We have stayed here in the past, the renovations are welcomed. Full-size refrigerator is great.
Cons: Front desk staff (interacted with three different persons) do not have positive dispositions. Each time their attitude reflected to us that we were "bothering them". Recommend re-training in hospitality! Also - need full size towels (too short).
Excellent 9.4
Pros: The bed was super comfortable and for what I paid it was a great steal. I would most definitely come back. The night front desk lady was very sweet and funny and made sure she answered all questions.
Cons: Fix the leaking pipe I had inside of the walls of the bathroom.
Poor 1.0
Pros: Not much really to say
Cons: My husband had to fix the tv to get it working, the fans in the bathroom didn''t work, the floors were nasty, the room had a foul smell that I cant even explain.
Excellent 8.0
Pros: Close to the airport, reasonable price
Poor 1.0
Pros: Nothing at all I give this hotel a negative 1 star
Cons: Hotel employee was very unprofessional and disrespectful I had to get the police involved hotel employee stared that my security deposit will post in 24 hrs I still do not have a pending transaction to my card
Good 7.7
Pros: Clean rooms, quick check in
Cons: Where the free breakfast
Excellent 10.0
Pros: I liked the fact that the rooms have midsize refrigerators and not the little box sized ones. The location was perfect for the business i had to take care of. The staff was very friendly.
Poor 1.0
Pros: Nothing.
Excellent 8.0
Pros: Close to airport
Cons: Deposit for television remote on cc that hasn't been refunded quoted 40 but 50 was held and hasn't been refunded
Contempra Inn - Kenner
Rated #11
7.1
Good 7.1
Based on 636 reviews
Details
Reviews

Cleanliness
6.8
Comfort
6.9
Facilities
8.0
Location
7.7
Overall
6.0
Overall 6.6 Good
Based on 436 reviews
Cleanliness
6.8
Comfort
6.9
Facilities
8.0
Location
7.7
Overall
6.0
Cleanliness
6.0
Comfort
6.5
Location
7.4
Services
6.0
Staff
7.4
Cleanliness
5.0
Comfort
8.0
Facilities
8.0
Location
5.0
Overall
5.0
Cleanliness
6.9
Comfort
7.2
Location
7.8
Services
6.8
Staff
7.9
Cleanliness
7.9
Comfort
7.8
Facilities
8.0
Location
8.1
Overall
8.0
Cleanliness
6.6
Comfort
6.6
Location
7.7
Services
6.8
Staff
7.8
Cleanliness
6.6
Comfort
6.4
Location
7.4
Services
6.4
Staff
7.6

Okay 4.0
Pros: No breakfast but location was great
Cons: There were roaches in my room and the fridge and microwave were broken.
Okay 5.0
Pros: Price
Cons: It took the attendant 30 mins to get back to the desk. It had an odor. Overall appearance was not clean.
Excellent 8.0
Pros: The staff members, the way the room was set up, the location.
Cons: The room was not very clean, they had bugs in the bathroom on the ceiling and the sheets has stains on them, also the toilet paper and tissues were previously used and with covid going on that's not very sanitary
Excellent 9.0
Pros: Staff was very friendly and helpful!
Okay 4.0
Cons: Roaches and ants, No towels were readily available.
Excellent 8.0
Pros: The staff was extremely nice and helpful. The location was great. Less than 10 minutes from the airport and plenty of restaurants nearby as well as a Walmart about two minutes away.
Cons: The hallways kind of smelled and I saw a baby roach in my bathroom. The mini kitchen didn’t have any supplies to cook with even though there is a stove in the room. No utensils, no pots or pans, no plates or cups.
Poor 1.0
Cons: I requested a handicap room and didn't receive one. I was given a room that required me to walk a great distance and that presented a huge discomfort for me. I also requested a room for pets, I had 2 cats, apparently that didn't happen either. The first room we were given developed a huge leak from the room next door. We were moved but the room we were moved to was worse. The bathroom was filthy, toothpaste in the sink, tub hadn't been cleaned in quite a while, electrical outlets didn't work, neither did the lamps or the refrigerator. Even though I'd requested a room for pets, I signed a receipt on Friday, thinking it included the charge but checking my bank account on Monday, I noticed an additional $50 charge. When I inquired about it, I was rudely told by the front desk manager that it was a charge for my cats. The bill was much higher than I was led to believe it would be. No I will NOT be recommending Extended Stay America to anyone!
Good 7.0
Pros: It was quiet and the people respectable.
Cons: The only complaint I have ,I did see one roach. Otherwise otherwise the stay was good. I don't know if there was recreation or exercise room but the staff did not suggest or point it out or offer it.
Good 7.0
Pros: Location. Staff. Room set up
Cons: The bathroom. Shower was sketchy
Mediocre 3.0
Pros: There was no breakfast available
Cons: Cleanliness of the Hotel. No hot water available on the the last night of stay. Trash around the property.
Poor 1.0
Pros: The kitchen
Cons: I hurt myself on the bed rails. They wasn¿t put up correctly and was covered with the bed skirt.
Excellent 8.0
Cons: we may have been a smoking room. We were not asked about non/smoking smoking
Okay 5.0
Pros: The location was good for I-10 and the amenities that the room offered (kitchenette) and the food options for eating out nearby
Cons: The hotel room appeared clean, but it had a musty smell. The carpets and floors were dirty. Carpets need to be cleaned. The counters were sticky. Seems it was cleaned awhile ago and not touched since. Our room was non-smoking but we had odors from others.
Poor 1.0
Pros: Closeness to airport
Cons: Woke up to roaches all over tv stand and table!!!!!!
Good 6.0
Pros: Love it had a stove
Cons: You had to get everything from the front desk but they sent pots, no cooking utensils.
Excellent 10.0
Cons: Says pet friendly but you have to pay a non refundable deposit
Excellent 8.0
Pros: I liked the staff and the softness of the bed.
Cons: I am a smoker so having to go outside every time I needed a cigarette was no fun.
Mediocre 2.0
This hotel looks nice from the outside, yet has little to desire. It’s old, needs updating and is musty. The floors are sticky and the drain in the bathtub and sink doesn’t drain. Checkout time is 11 AM, someone unannounced knocked and unlocked the door and tries to come in at 10:15 AM asking if we were leading. I’m glad the extra lock was engaged. We didn’t even know who was coming in. For your safety, do not stay here. Front desk was no help with trying to see who had access to our room and even confirmed the 11 am check out.
Poor 1.0
Cons: Had brown german roaches . I killed 7.
Excellent 10.0
Pros: Hotel staff was very helpful.
Excellent 10.0
Pros: Friendliness of the staff.
Cons: No
Poor 1.0
Pros: The location
Cons: The rooms were roach infested, roaches everywhere I stayed up all night
Good 6.0
Pros: Location
Cons: Not enough towels, check out time
Excellent 10.0
Pros: The kitchen
Cons: I didn't like that fact that there was no black entertainment channels on the tv,like BET,OWN and my favorite channel Lifetime movie network.
Excellent 10.0
Pros: I like the fact that they have appliances,and every other kitchen needs,and the price.
Cons: No
Okay 5.0
Cons: Very noisy rooms. Thin walls. Not recommended for good nights sleep. Broken light switches and noisy fridge.
Good 6.0
Pros: close my business
Cons: not clean
Excellent 10.0
Pros: The staff!!!! They went above and beyond!
Cons: I saw 2 roaches while I was there.
Mediocre 3.0
Pros: Close to the airport
Cons: It had blood on the wall and dead roaches
Okay 5.0
Pros: Staff was friendly
Cons: All fixtures were broken and carpet horribly stained.
Okay 5.0
Pros: Proximity to the airport
Cons: The cleanliness of the room. The sheets were stained. The refrigerator was dirty on the outside.
Mediocre 2.0
Pros: Location
Cons: The first room was musty so I got moved to a room the shower over head was broke big cock roaches
Okay 5.0
Pros: Nothing
Cons: The room was not up to par. Not what I'm accustomed to or expected. I didn't even use the room. Slept somewhere else.
Okay 5.0
Pros: Location near airport
Cons: We expected basic - but, clock was broken, light fixture had broken switch so had to plug into wall socket under desk; no spare toilet paper, partial roll in b/r; partially used shampoo jammed in the tub apparatus and had been there long enough to mold
Poor 1.0
Pros: Nothing
Cons: The room was horrible had to change rooms 3 times, 1st one smelled so bad you couldn't stand it, 2nd one the air did not work, all 3 were dirty. Front desk staff were very rude will never stay there again!!
Mediocre 3.0
Pros: The check in staff member was excellent.
Cons: The room was borderline filthy. The linens paper thin and worn, ill fitting and there was little done in the room by way of even wiping off the prior persons cooking and eating mess. Substandard room, very substandard.
Poor 1.0
Pros: The location
Cons: Yes it was dirty and thr tub kept filling up with water when we took our showers we called and they was supposed to fix it but it never happened and the tv didnt have a remote
Good 7.0
Pros: I like the kitchen
Good 7.0
Cons: A/c made a funny noise when it would go on
Poor 1.0
Pros: The location
Cons: Ref # 435D36C0EB3E416E89DB41DCEACE58D6 How can we help you? I booked a room and it has roaches and spiders in it and my son is ALLERGIC to insects.
Poor 1.0
Pros: Absolutely terrible, unclean!! Smelled terrible. Continental breakfast was referred to grab and go. Instant grits and coffee. Stains on carpet and on bed cover. Absolutely disgusting. Should only be one star. Sinks were so gross, not cleaned at all.
Cons: Clean the rooms! Upgrade the linens and carpet. Have an appropriate continental breakfast.
Poor 1.0
Pros: Staff was helpful
Cons: Room was dirty and smelly. I had to buy supplies and clean it and light a candle. The bed was never changed. I was given linens and changed it myself.
Poor 1.0
Pros: location is near the airport
Cons: I don't know why it can be listed as 2.5 star hotel--should be rated as a one star motel. Both the facility and the service were extremely bad.
Good 6.0
Pros: The spacious room and great price along with lots of amenities around this location.
Cons: The elevators were broken, drink machine would not take cash and had expired drinks, the room could have been cleaned better along with the enire hotel inside and outdoors as the staff did not clean out the trash outside.
Okay 4.0
Pros: Most of the staff was very nice.
Cons: The room looked to be clean be was not. Housekeeper sad they only clean rooms every 7 days.
Good 7.0
Pros: always clean, helpful staff
Okay 4.0
Pros: The kitchen in the room
Cons: You habe to carry pots, pans cups dishes toasters and every utinsil your gonna use up stairs for what I seen elevetor been broken for over 3 months it breaks every week, they said they called to inform but we never got called
Good 6.0
Pros: The first night stay was great, but the last night stay wasn't good. The elevator was broken and the only rooms available were on the 3rd floor. Not easy with pretty heavy luggage.
Good 7.0
Cons: It did not really have a prepared free breakfast, what was provided was oatmeal you make yourself or breakfast bars you could buy at any store.
Mediocre 2.0
Pros: Location for the event that I was attending. Affordable price.
Cons: The hotel room smelled of feet. Hot water in the shower did not get hot. Strange activities going on in the hotel. The desk agent was never at the desk when I was coming and going. Checked out early had to leave the keys with housekeeping.
Mediocre 2.0
Pros: Nothing
Cons: The room keys stop working. Staff not avaliable. I would not stay there again. Call ina customer complaint.
Okay 5.0
Pros: Price.
Cons: WiFi could handle only one user without calling a tech service. Front desk attendants were of no help other than giving a number to call. Had to ask for a coffee pot, cups, and coffee for the room. No hair dryer which was a surprise.
Mediocre 3.0
Pros: Good location and has free parking.
Cons: The hotel is being renovated and looks destroyed aside from that the room service did not come at all. The hotel is definitely not a two and a half star. Most of the rooms smell very bad in the hallways reeked of weed smoke and animals
Mediocre 2.0
Cons: Elevator was not working, we could hear children yelling most of the night, the parking lot was filthy. Trash and food, even used cat litter was all over the parking area. Very dissatisfied with this hotel. I’ve stayed at 2 1/2 star hotels much n
Mediocre 2.0
Pros: Nothing
Cons: no restroom in lobby, breakfast too simple to be called "breakfast", room not clean, no room services at all, wireless internet too bad.
Mediocre 2.0
Pros: Location
Cons: Staff was rude, abrasive, and incompetent. I have stayed at extended stays for over a decade and this is by far the worst customer service i have ever witnessed.
Mediocre 3.0
Cons: broken elevator broken wifi
Excellent 8.5
Pros: Room was large and had a full kitchen. Beds were comfy and staff were friendly.
Excellent 8.0
Pros: My husband and I wanted a relatively close to New Orleans without much fuss. It was clean. Staff was very friendly. It was easy to get on and off I-10. We would stay again. No frills! No fuss! Perfect for us!
Extended Stay America Suites - New Orleans - Airport - Kenner
Rated #12
6.6
Good 6.6
Based on 436 reviews
Details
Reviews
C$ 139

Cleanliness
6.6
Comfort
6.8
Facilities
5.9
Location
7.8
Overall
5.9
Overall 6.3 Good
Based on 921 reviews
Cleanliness
6.6
Comfort
6.8
Facilities
5.9
Location
7.8
Overall
5.9
Cleanliness
2.0
Comfort
2.0
Facilities
2.0
Location
2.0
Overall
2.0
Cleanliness
7.3
Comfort
7.3
Facilities
6.0
Location
7.3
Overall
9.0
Cleanliness
6.1
Comfort
6.4
Location
7.5
Services
6.0
Staff
7.5
Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
6.0
Overall
7.3
Cleanliness
7.3
Comfort
7.3
Facilities
7.3
Location
7.3
Overall
7.3
Cleanliness
6.9
Comfort
7.1
Location
7.9
Services
6.7
Staff
7.9
Cleanliness
6.4
Comfort
6.7
Facilities
5.0
Location
7.6
Overall
4.0
Cleanliness
6.9
Comfort
7.1
Facilities
5.5
Location
8.0
Overall
4.8
Cleanliness
6.6
Comfort
6.6
Location
8.0
Services
6.2
Staff
7.8

Okay 5.0
Pros: Location was an easy stop on route to family
Cons: It was kinda dirty and dimly lit. Had weird bugs all over the place. Lots of mosquitoes.
Excellent 10.0
Pros: I recommend this place
Good 6.0
Pros: The staff was helpful despite the situation.
Cons: There was not much I didn't like. We were in Hurricane Ida which made conditions unbearable.
Good 7.0
Pros: Rooms were really big with a chair and also an eating area with table and chairs. Each room had a microwave and fridge. The bathroom was huge. They offer free breakfast. Followed most Covid 19 guidelines.
Cons: Carpets need to be cleaned and the ceilings thru out literally are falling
Poor 1.0
Pros: Nothing but the muffin
Cons: Wet carpet horrible smell sewage back up
Poor 1.0
Pros: Location was close to where we needed to be. They accepted pets . That’s the only reason we took this hotel
Cons: This place is awful! We are travel nurses and couldn’t check into our downtown suite until the next day.. we needed a room that allowed pets. This was only one that did. ( FYI ... The one downtown does not say no pets on the booking page and when we called they never said it on the phone but at 0400 ( after a 17 hour drive ) we were turned away for having a 3 lb dog.. then the clerk wouldn’t even call around to see if someone else had an opening so I called another Laquinta who told me you have to wait Until tomorrow now... We don’t check people in at 0400. I explained the situation and was told pretty much not my problem. .. so ended up staying in the car that night . Next night is when we ended up at this place) .So $72 for a room that was unsanitary. First room she gave us when we opened the door the ammonia smell from urine was horrible not even the masks stopped the smel. I mean it was POTENT! So she gave us another room, opened the door and beds were unmade and had paw prints all over the comforters . Still smelled like urine but not as bad. Third room she gave us still stunk like urine but was the lesser of the evils... we were exhausted and needed to sleep. I wouldn’t walk on carpet without shoes and we lysoled everything . The ice machine on 3rd floor was missing walked to the second floor (because the elevator smells horrible ) This hotel as well as most of the Wyndhams in this area should be pay by hour... because that’s what they equate to. If it’s under $100 you are going to a slum.
Mediocre 3.0
Cons: Yes the 1st room had a horrible smell. Then moved to another room and had all kind of bugs.
Poor 1.0
Pros: My family and i was put out the room because the front desk agent said that the payment didn't come thru on his end but my card was still charge for those two nights
Cons: I was charge for a room that I didn't stay in he came out put my family and I out the room as soon as we check in
Okay 5.0
Pros: Room clean. Quiet.
Cons: No airport shuttle. One of the reasons I booked it. No shampoo.
Excellent 10.0
Pros: Location
Cons: N/A
Good 7.9
I always stay a little aways from the city. This is right off the interstate, next to a gas station. Also right by coffee shops, grocery stores and all that stuff. Staff is very friendly. Breakfast was not great, just small muffins and yogurt really. So if your actually looking for free breakfast, it’s not here.
Okay 4.4
Very trashy
Excellent 8.0
Pros: Nice area with lots to eat around.
Cons: Room needed to be changed twice- first room had no hot water. 2nd room door didn¿t lock properly and shower drained very slow
Mediocre 3.0
Pros: Location
Cons: The filth and the characters hanging out on the balcony were scary.
Poor 1.0
Pros: Nothing
Cons: The rooms were Disgusting. I had changed rooms because the first rm smelled like Urine,and the second room smelled like locker room feet. There were dead and live roaches. Place should be inspected and condemned. NEVER EVER AGAIN!!!!!
Mediocre 2.0
Pros: The staff was great. the lady who works overnight were all great and very understanding and accommodating. They seemed to know that the building is a garbage roach motel, and they did their best to make me comfortable.
Cons: The property is an absolute disgrace. The rooms smell horrible. Not sure how many rooms were occupied, but it was definitely sold out for roaches. Shady looking outdoor hallways with bad lighting. The wonderful staff doesn't deserve this trashy property
Poor 1.0
Cons: It was dis.gust.ing
Poor 1.0
Pros: Location
Cons: They applied 3 charges to my credit card. Now I have to call them and figure out why. Inconvenient!
Mediocre 2.0
Pros: Nothing. Hotel employee and the evening shift lady at the front counter was rude with poor customer service/ experience. I was awaken out of my bed after midnight by front office staff stating they didn't know the room was occupied.
Cons: Staff were rude, poor customer service, high in / out traffic at hotel, no fridge / microwave in room, people standing in balconies like they are at home.
Mediocre 2.0
Pros: Location
Cons: Dirty rooms with bugs and insects,no breakfast despite showing on the website that it had breakfast included, rooms not being cleaned. We stayed for 3 days and the dustbins in our room were overflowing, no coffee either, rude staff at the front desk!
Excellent 10.0
Pros: The Front Desk staff was, by far, the absolute best hospitality professionals. I¿d choose one, maybe two, to be personal friends with; they were so caring and understanding. I felt as if I could talk to them about anything.
Cons: I found it odd that a manager had signed a letter in the room saying that the blow dryer was broken. Before noticing the letter, I called, as a courtesy, to let the front desk know the blow dryer was broken. However, the blow dryer was never replaced.
Okay 4.0
Pros: The Room itself was not bad on the inside, clean and what I would expect
Cons: right outside the door of the room was trash on the sidewalk and in the parking lot was told at check in that there was a breakfast in the morning but upon entering
Okay 5.0
Pros: The location was good
Cons: No elevator had to carry my stuff to top floor
Poor 1.0
Pros: Nothing
Cons: The hotel charged me a deposit of $50 dollars and one representative accidentally ended up charging me 150 dollars I have yet to have my money returned
Good 7.0
Pros: Location
Cons: Not enough electrical outlets in room, there was no breakfast available
Poor 1.0
Pros: The front desk agent. He was really nice, helpful and courteous. He was the only good thing about the hotel. Everything else was disgusting .
Cons: It was extremely dirty. I always clean when I go into any hotel room so I have no problem with that but this place was disgusting. There were roaches and trash upon entering the room. I literally had to use my entire bottle of bleach to remove the smell.
Mediocre 3.0
Pros: The front desk agent was extremely helpful and nice.
Cons: It was dirty,
Mediocre 3.0
Cons: Loudddd. Too close to highway
Mediocre 2.0
The best of the stay was checkout
Excellent 10.0
Pros: Nice
Cons: no
Excellent 8.0
Pros: Location
Cons: I think 3 pm check in is crazy. It should not be that late. The old blond lady makes me wait until at least 1. For early check in which is not early. Everyone else is nice and tries.
Excellent 10.0
Pros: Spacious, clean, comfortable & great desk clerk. Excellent location with plenty of parking.
Excellent 8.0
Pros: Room was clean, bed was soft.
Excellent 10.0
Pros: I love going there.
Cons: N/A
Excellent 10.0
Pros: The hotel staff were friendly and pleasant.
Cons: Nothing
Excellent 10.0
Pros: The staff was great
Cons: Not at all
Okay 5.0
Pros: Mattress
Cons: The room could have been cleaner
Okay 4.0
Pros: The night staff was very helpful in relocating us to another room that was more sanitary.
Cons: Our original room smelled like gas, had ceiling that was falling, and was not very clean. I was ready to give up our money and find another hotel. They also deactivated our keys after one night, even though I registered for 2 nights.
Good 6.0
Pros: location
Cons: It had a reputation for being pretty dumpy about ten years ago. I would describe the improvement as lipstick on a pig. The bathroom was clean, but the room was a little dusty if you looked for it and the drapes were torn.
Okay 5.0
Pros: Location
Cons: The fact that I'm a veteran and being charged fees that are not accessible. Such as breakfast and swimming due to the pandemic ansd being charged for those amenities.
Poor 1.0
Pros: Nothing. It smelled awful and they were bedbugs and i wouldn’t recommend this hotel
Cons: There was water leaks every where, carpet has strains and it smelled awful in room and outside
Mediocre 3.0
Pros: Location was in a great spot.
Cons: Loud noises fighting cussing throughout the night.
Poor 1.0
Pros: Nothing
Cons: I've been here for over a month and there's no discounts or free nights for my extended stay.
Mediocre 3.0
Pros: The only thing I like was that there was a Denny’s and a gas station right next door.
Cons: The rooms are horrible. The sheets were dirty the bath tub look very old. Need a huge renovation. I don’t recommend this place
Mediocre 3.0
Pros: Location
Cons: Not very clean. Smelled musty. Didn’t feel safe because of un savory people staying in hotel. Cops were called I ended my stay at the hotel because of it.
Poor 1.0
Pros: Not a thing
Cons: Linen was not changed. Dog hair everywhere. Nasty floor. It smelled bad. Tissue holder was detached from wall so there was a hole there. Plaster on wall where there were holes & not painted over.bathroom nasty. This entire place was way below the average
Poor 1.0
Pros: It was clean that’s all
Cons: No housekeeping room smells so bad People knock all night
Good 6.0
Pros: Staff was nice and accommodating
Cons: No
Mediocre 2.0
No rooms were available and when I went there and I told them I had recommendations they said it was nothing they could do for me and to contact my third party who I booked with
Good 6.0
Pros: Nice pool & excellent front desk person.... She wwsverynhelpful
Cons: It wasnt that clean in the bathroom but clean enough. The bed squeaked all night long. And what happened to LADIES FIRST???
Good 7.0
Pros: price, location to airport
Cons: hotel is dated and needs a refresh
Okay 5.0
Pros: Nothing front desk reception was very nuce
Cons: Housekeeping need to improve 100%
Good 6.0
Pros: Location
Cons: All equipment are old
Okay 5.0
Cons: Deadbolt did not work from the inside. Upon leaving the deadbolt lock was stuck open
Good 7.0
Pros: My room was very clean and comfortable. Bathroom was in good condition, no clogging or slow drainage. Good breakfast (could be offered a little later, though; the kitchen is open from 6 am to 9 am). There's a Denny's right next door. I enjoyed my stay.
Cons: We didn't always have a parking spot right in front of our door, as promised by the desk clerk (which we didn't expect or even ask for). The sheets and coverlet had stains (which are permanent and probably couldn't be washed out).
Okay 5.0
Pros: Location
Cons: I didnt have a microwave and stove.
Okay 4.0
Pros: Staff worked to correct the problems I called attention to.
Cons: There were four plug in outlets in the room but they were all loose. The items I plugged in to charge would not stay til i adjusted the plugs then most of them did not charge. The motel needs an electrician to go through the whole building to check it.
Excellent 8.5
I basically needed a clean, secure place to stay whereas I saw the sights and I did not need to pay for parking. I found the staff to be neighborly and supportive. The room had two decent ruler beds and the discuss conditioner worked well. The WiFi worked and there was bounty of towels. This is often a great location--about 15 minutes to New Orleans and the plantations. Lots of eateries within the zone. Room was calm and I didn't have any concerns as distant as security went. It was a great esteem for the money and the staff was super. They too give you discount coupons for a few range eateries.
Good 6.0
Pros: Location and breakfast was good. Early check in was definitely a plus
Cons: Building is VERY old like other reviewers have said before. This is more of a motel than a hotel, more of a 1.5-2star level.
Good 7.7
Pros: The free continental breakfast wss delicious ! Front desk was courteous.
Good 7.0
Pros: price
Cons: I accidentally booked this hotel, thinking I had booked the one on Williams BLVD. Williams is SPOTLESS so imagine my surprise at the lack of care given to the upkeep of this facility. The clerk looked like she had worked 48 hours nonstop: tired, frazzled.
Good 7.0
Pros: The structure is old and shows it a little, however the staff were OUTSTANDING! Not the greatest section of town and not the worst.
Cons: The room smelled slightly, but the bed was comfy which made up for it.
Mediocre 2.8
Cons: When the door was closed to the room you could see outside around the bottom of the door. Trash can had a used CONDOM wrapper in it along with a CRACK PIPE. Constant traffic walking outside the room making noise. Someone trying to get into my room through the adjoining room door at 3am. Interstate traffic noise kept me up all night long. Worst Hotel stay I've ever had!!!!!
Mediocre 2.0
Cons: I had to unfortunately cancel the reservation due to change in plans, but i was not refunded of any money.
Good 6.0
Pros: Great location for eating in Lakeshore
Cons: Bathroom was mildewy and the toilet was about a foot off the ground
Okay 4.8
Pros: The staff was friendly and knowledgeable.
Cons: The room was poorly maintained, the drain in tub malfunctioned and the key wouldn't work 2 of the 3 nights
Mediocre 3.4
Pros: Location
Cons: Requested non smoking room the room smelled smoke even when was clean. When booked room I spent extra money for pillow top mattress there is none in the hotel and the Is No hand held shower. The way it read only up grade rooms had fridge and microwave in them every room has them.
Okay 4.0
Pros: Easy access. Right next to the freeway. Not far from the airport. They have great pictures on line. I booked on kayak and the pictures there were amazing.
Cons: It's right next to the freeway. No views and nonstop traffic. The building seems old, dated, and stereotypical near airport crappy motel vibe.
Okay 5.3
Cons: Facilities need to be updated. Door was broken.
La Quinta Inn by Wyndham New Orleans Veterans / Metairie - Metairie
Rated #13
6.3
Good 6.3
Based on 921 reviews
Details
Reviews
C$ 158

Cleanliness
6.0
Comfort
6.1
Facilities
4.4
Location
7.4
Overall
5.0
Overall 5.7 Okay
Based on 368 reviews
Cleanliness
6.0
Comfort
6.1
Facilities
4.4
Location
7.4
Overall
5.0
Cleanliness
6.2
Comfort
5.8
Location
7.7
Services
6.1
Staff
7.3
Cleanliness
4.4
Comfort
4.4
Facilities
4.4
Location
6.0
Overall
4.8
Cleanliness
5.8
Comfort
6.2
Location
7.4
Services
5.9
Staff
6.7
Cleanliness
6.2
Comfort
6.3
Location
7.4
Services
6.3
Staff
7.2
Cleanliness
6.1
Comfort
6.3
Location
7.1
Overall
6.0
Services
5.9
Cleanliness
6.8
Comfort
6.4
Location
7.4
Services
6.9
Staff
7.4

Poor 1.0
Pros: I liked the other patrons of the hotel during the hurricane. They did help me and we helped each other
Cons: The woman on the staff was horrible. She had me standing outside in hurricane force winds. They had the only generator for power and did not share with the customers.
Okay 5.0
Pros: Staff was very nice and room was clean with everything you would need. Dryer, iron, fridge, and microwave. Convenient location to freeway.
Cons: The employees walked into our room at least 4 times the first day. The next morning at 9am there was a knock on the door promptly followed by housekeeper just walking in our room! Then on our last day at about 8am we left to eat came back they were in roo
Poor 1.0
Pros: NOTHING
Cons: Complete dump. Had 3 different rooms within 2 hours of being there. 1stroom smelled like mildew and weed smoke. 2nd room had no smoke detector red stuff on floor roach crawling in the bed with me and dirty cover.3rd room roach in the room and wasn't safe
Excellent 10.0
Pros: The swimming pool and the people who work there
Cons: No
Poor 1.0
Cons: Elevator smelled like vomit, could not get in room guy came to help and literally punch handle in and said that¿s what you got to do. Tv didn¿t work, a lot of mold in shower dirt marks on bathroom floor and bedding was stained. We stayed elsewhere
Excellent 8.0
Pros: Location
Cons: Could use a little more attention on cleaning
Poor 1.0
Pros: Nothing! The room smelled like mildew clothes. The pillow cases still had makeup on them from the person who was in the room before us and the air conditioner was broke. Not even 2 stars. More like a -2.
Cons: The room smelled like mildew clothes. The pillow cases still had makeup on them from the person who was in the room before us and the air conditioner was broke. The lobby tables was dirty. Not even 2 stars. More like a -2.
Okay 5.0
Pros: The booking
Cons: Having people going in and out the dumpster. Rear parking isn't secure
Poor 1.0
Pros: Location. Service was terrible. It was a very cold night. The highest setting on the heater Thermostat would go was 54. We switched to another room with no better results. Heater just wouldn't get hot enough to heat the room. Left with a refund. Real bad
Mediocre 2.0
Pros: Nothing about this room I was happy about.
Cons: They didn’t have no hot water for me to take a shower. The room could have been a little more clean then what it was. I will never stay at this hotel again.
Good 7.0
Pros: Cleanliness,space,area was calm,ease of traffic
Cons: Guest over my room was too noisy
Excellent 8.0
Cons: Absolutely no breakfast.
Poor 1.0
Pros: i did not like anything but the price. After staying there i understand why its that price :(
Cons: I did not like that my first room had dog hair all Over it. Then they switched me to a room with mildewed sheets. Front desk agent argued with me and said that it was ashes :/ then proceeded to give me fresh blankets to put on the bed myself.
Poor 1.0
Pros: Location, smoke option and leaving
Cons: cleanliness and security. Police woke us up at 2am looking for overdose victim. Understandable but nonetheless concerning.
Poor 1.0
Pros: King size bed.
Cons: Very disappointed. I always stay there and this time the main light in the room was burnt out. The lamp next to the bed was very dim and flickering and the refrigerator didn't work.
Excellent 8.0
Pros: Room size
Cons: Front desk was rude
Poor 1.0
Cons: The rooms were dirty and bathrooms were not cleaned from the previous guests. We switched rooms and still ran into the same issues. The TV's speaker was blown and there was no phone in the room. The fridge was disgusting.
Poor 1.0
Pros: Absolutely nothing
Cons: I arrived at 2:30 and tried to check in. I was informed I cannot check in till three. When I went back to the counter at 3 PM to check in they told me I would have to wait because they’re switching shifts. Once I finally got assigned a room and giv
Good 6.0
Pros: I like that the hotel was 15 minutes from the city and in a good neighborhood. The hotel was effective for cost efficiency.
Cons: I hate when the electricity went pout the hotel did not have a generator. My friends and I had to take cold showers and couldn't return to our rooms until after 6pm.
Okay 5.6
The hotel is near the airport. You can hear it. The hotel has seen better times. The repairings, that had been necessary, are not done professional. You can't open the window. The stuff was busy with other things then doing his job. There was a smell in the toilet when entering the room. The breakfast is basic (no fruits, no joghurt, no butter...). People are coming back late at night making noise. In New Orleans you do not really get a reasonable priced motel.
Excellent 10.0
Pros: Had smoking rooms
Cons: Did not have bus to airport
Mediocre 2.8
Pros: Nothing
Cons: Need to be remodel
Good 7.0
Pros: location everything
Mediocre 3.0
Pros: proximity to airport, easy access
Cons: very poorly maintained-ceiling falling, bath door hinges loose, security lock broken room, elevator, walkways not clean staff not pleasant
Mediocre 2.0
Pros: Good staff and food.
Cons: There was smoke all over the room. We had to passive smoke for days.
Mediocre 3.0
Pros: Location was close to airport. No shuttle though
Cons: Entrance to room on 1st floor was behind the wall & the window in back of room was right next to the highway. Heard vehicles all night long.
Okay 4.0
Pros: It was conviently located right off the freeway.
Cons: There was no hot water and the water pressure was horrible. And there was no telephone in the room to call the front desk. After telling them I need the water pressure checked and hot water they said they would send someone. Never once did anyone come
Mediocre 2.0
Cons: I arrived at the hotel to find that they were sold out and my reservation was ultimately no good. Kayak charged me for the room and I have not yet been reimbursed
Mediocre 2.0
Cons: Kayak let me book a reservation when there were no rooms available.
Mediocre 2.0
Pros: Location
Cons: no wifi in room only in lobby or courtyard
Okay 4.0
Pros: Overall not terrible because everything else was so expensive they just need updating at lobby and bathroom otherwise rooms were OK .
Mediocre 2.0
Cons: It's dirty and falling apart
Excellent 9.0
Pros: After making reservations online, I called explaining that u needed a first floor room, they assigned me a room so that there would not be a problem.
Cons: The tub needed to be cleaned better.
Excellent 10.0
Pros: Everything
Cons: No
Okay 4.0
Pros: Close to airport. Staff was friendly
Cons: Was dirty. Was awaken by a crumbling sound thst turned out to be a rat tryna to eat a unopened pack of peanuts i had from the plane sitting on nite stand
Mediocre 2.0
Pros: Location
Cons: The room was extremely dirty, the bathroom tub and floors extremely nasty. I didn't stay because another room wasn't available, complete waste of money.
Mediocre 3.0
Pros: The location was great for what we were doing. Everything was so close.
Cons: The room was clean, but the hair dryer did not work and the toilet was broken. It was still usable, but very unstable
Excellent 10.0
Pros: The location, all attractions were close by.
Cons: The back door did not lock.
Mediocre 2.0
Pros: The lady that checked us in was really nice.
Cons: Yes. I went swimming, bur the pool was real dirty. No microwave in the room itself. No iron. Worst of all we put the do not disturb sign on the door and they still came in our room. I know the saw it, because they removed it from the door.
Excellent 8.0
Pros: Good area and close to everything .
Cons: Doing some renovations and some things needed repairs .
Mediocre 2.0
Cons: Rooms are outdated and hot water didn't work. Blankets had stains on them
Excellent 10.0
Pros: The atmosphere
Cons: There was needle syringes in the room
Okay 4.0
Pros: Location
Cons: The smell the chair was dirty. Very small bathroom
Okay 5.0
Pros: price
Cons: ok
Good 6.0
Pros: Right next to the airport
Cons: Cleanliness left much to be desired. Random pieces of candy under the bottom sheet, hairs in the sink, cracks in the wall. Glad i was alone and only stayed one night
Okay 5.0
Pros: The location was ideal for what wever needed
Cons: Our room looked like it had been only partially cleaned. No ice bucket liner. Bobby pins on the counter. No toiletries. Trash in the drawers from several days prior. Used towels left in the desk drawer. Just pretty gross.
Mediocre 2.0
Pros: When I packed my things and left
Cons: The place is absolutely filthy
Okay 5.0
Pros: Price. It was still a little bit more than we planned, but comparing to other motels' prices, it's reasonable.
Cons: Internet connection. I didn't like it because it's not secured connection.
Red roof Inn Kenner - New Orleans Airport NE - Kenner
Rated #14
5.7
Okay 5.7
Based on 368 reviews
Details
Reviews
C$ 176

Cleanliness
5.9
Comfort
5.8
Facilities
6.1
Location
7.4
Overall
5.8
Overall 5.6 Okay
Based on 1,088 reviews
Cleanliness
5.9
Comfort
5.8
Facilities
6.1
Location
7.4
Overall
5.8
Cleanliness
4.0
Comfort
5.5
Facilities
4.5
Location
6.8
Overall
2.5
Cleanliness
4.4
Comfort
4.8
Facilities
4.4
Location
6.4
Overall
4.5
Cleanliness
5.5
Comfort
5.5
Location
7.3
Services
5.2
Staff
7.1
Cleanliness
7.5
Comfort
8.0
Facilities
7.5
Location
8.5
Overall
8.0
Cleanliness
6.2
Comfort
6.5
Facilities
6.5
Location
7.2
Overall
6.5
Cleanliness
6.1
Comfort
6.0
Location
7.5
Services
5.7
Staff
7.2
Cleanliness
5.8
Comfort
5.5
Facilities
4.8
Location
7.2
Overall
3.8
Cleanliness
6.1
Comfort
6.2
Facilities
6.7
Location
7.6
Overall
6.6
Cleanliness
5.7
Comfort
5.6
Location
7.4
Services
5.4
Staff
7.2

Poor 1.0
Pros: I didn’t like anything about that room is was disgusting
Cons: That room was not cleaned
Poor 1.0
Pros: Would it be the slimy bath tub or no shower curtain or falling light fixture? The fact the front desk person said there were no 1st floor rooms available yet the whole 4 days I was there at least 10 1st floor rooms WERE EMPTY.
Cons: The blonde/light haired girl at the front desk was rude and clearly didn't want to do her job. She made everyone wait to check in at 3 giving a lame excuse and then it was obvious she was getting off at 3 and didn't stick around to help check anyone in
Excellent 10.0
Pros: Near the airport and provides a shuttle there!
Cons: All was well!
Poor 1.0
Pros: No breakfast
Cons: Most of the stuff not even get my towels on times or clean my room thanks
Poor 1.0
Pros: Absolutely nothing. The bathroom had used soap there was dead bugs on the air conditioner. The entire hotel needs to be demolished in my opinion and when I went to tell them at the front desk that the room was horrible he didn't say a word.
Cons: This is the worst hotel and it was so bad that I didn't stay. The room was old, nasty, smelled like dogs, and I was afraid to sit on the chairs inside the room and the beds were horrible. It was sank in on both beds and the covers were very nasty.
Poor 1.0
Pros: This was one of the worst hotel I have ever poked and was forced to stay at. never again¿. None was good or best at all¿
Cons: Everything was horrible.. this was one of the Nastiest places ever
Poor 1.0
Pros: The only positive about this hotel was the location. It was very conveniently located for rental car return and getting to the airport.
Cons: The hotel is rated as a 2.5 star, it is a 1 star or less. The room was very raggedy and crappy. The lamps and towel racks were very rusty. The furniture was horrible. There was a lot of people moving about in the wee hours being noisy.
Poor 1.0
Pros: NOTHING AT ALL
Cons: Was locked out of my room for about 2 hours because the locks battery¿s were dead. They switched rooms that they claimed were top notch but was the same way as the last room. They also kept my $50 deposit. I would never book here again or refer anyone
Poor 1.0
Pros: Proximity to airport
Cons: It was gross. The first time we stayed there were 2 beds but only 2 pillows. One of the pillows was covered in mold. We ended up using our beach towels. The beds felt like they were 50 years old. The next time we stayed was a bit better but the carpet .
Poor 1.0
Pros: there was no access to anything. no complimentary breakfast . elevator at end of bldg only one elevator for entire 4 floor bldg. did not like anything
Cons: everything should have been better. more like a transient hotel .
Good 7.0
Pros: There are smoking rooms.
Cons: Needs plenty of updates.
Poor 1.0
Pros: It had a roof and a place to sleep.
Cons: It smelled musty, the water in the shower didn¿t drain, stains on the sheets, visible mold, ac unit not installed correctly (you could see light coming in around the edges), pillows were regular pillows cut in half, only came with 3 half pillows.
Mediocre 2.0
Pros: Location
Cons: Carpet was wet, couldn¿t take off my shoes. Garbage was everywhere outside.
Mediocre 2.0
Pros: It was not to my expectations if I could have went somewhere else I would have but. Did not have the money. They had no breakfast either
Cons: Everything
Mediocre 2.4
The front desk clerk was very unattentive! She was on the phone for approximately 15 minutes (with another guest I suppose), but she never acknowledged my family and I. When we got to our room #131 the room's smoke detector kept beeping and when I attempted to contact the front desk using the hotel's phone that was provided in my room; I was unable to do so being as though the wires were all ripped from the telephone's receiver. The pictures on the web does not match the hotel's physical building! I was very curious and very disappointed ☹️ I work customer service and the front staff was horrible on both shifts... Afternoon and morning... Common courtesy is priceless!!!
Poor 1.0
Pros: The only thing I liked about this hotel is the fact that there was a room available with a clean bed at the last minute.
Cons: What I didn't like was the fact that the room looked like it belongs in a horror movie and waking up the next morning only to discover that I was given the only room with no hot water. Housekeeping took the bedding and didn't replace any of it. 0 stars
Poor 1.0
Pros: Nothing
Cons: This hotel had mold growing in both rooms they moved me to. They both were the worst hotel rooms I have ever been to. I didn't stay and they would not refund my money to me. It looked like the rooms had been rained inside and left to decay.
Mediocre 2.0
Pros: Location and the only staff juggling chaos
Cons: First room was not made up but appeared clean now for room number2 lights were on stuff was preventing access to door way knocked and cautiously opened door room was covered in debris and trash from previous tenant now back to desk and onto room number 3
Poor 1.0
Cons: Very bad property. Should be torn down and rebuilt. Room felt wet all the time. Lots of rust in the room.
Mediocre 2.8
Carpet Floor was soaking wet mold in the shower room smelled I wouldn’t recommend any one stay here….. the way it’s falling apart seem like it’s closing soon
Mediocre 2.0
Pros: It is close to the airport as promised.
Cons: The check-in office was almost impossible to find-poor lighting and signage. The Pool looks beautiful, but for no reason was locked. Staff were unresponsive. Beds were very small. We had 3 pillows for 2 beds. Breakfast was minimal!!!
Okay 4.0
Pros: Very little
Cons: You should not have to do maintenance to the toilet after you check into your room and you should have towels and not have to go to the front desk and get any the grounds needs to be swept everyday and not every couple days that's what it looks like
Okay 5.2
Nastiest hotel I’ve ever stayed in
Mediocre 3.6
Black Mold front desk was Incompetent
Mediocre 2.0
Pros: There was nothing good about this hotel.
Cons: It did not look like it¿s in a good area. I walked in the room looked at the bedding there was only sheets on the bed no blanket or comforter also did not look clean . Asked the front office girl for new sheets and a blank so she switched our room wasn¿
Mediocre 2.0
Cons: Staff lets you wait while they talk on phone also require masks on you but don¿t wear them wanted 50.00 for small dog room was only 57.00 waited on people who were buying parking space in middle of checking me into room horrible place don¿t stay here
Excellent 10.0
Pros: It was nice cozy coinvient
Cons: Nothing to complain about it met my expectations
Good 7.0
Pros: Location
Cons: Elevator is sooooo old takes forever. 50.00 hold charge once you get there. Ice machines do not work.
Okay 4.0
Pros: It was available
Cons: Had to switch rooms as ceiling was coming down in first one
Okay 5.0
Pros: Nothing
Cons: Everything! The front desk wasn¿t happy when I walked in. I know days I¿m have money they could fix it up. I was giving a hotel room wayyyyy on the other side of the hotel. When I was told I have a room up close to the front! Only one big towel in the b
Okay 4.0
Pros: Price
Cons: Management staff left.. wsited 45 min to check in. Other people waited over 1 1/2 hours. Phone didnt work and called 3 time to get a remote. Had to go to desk to get one.
Good 6.0
Ever since the pandémic business is down and so is the keep up. But it's inexpensive and near the airport, so yes I recommend it to the budget minded.
Excellent 10.0
Pros: The rooms are clean and the beds are very comfortable. The staff was awesome friendly and very helpful.
Okay 5.0
Pros: I changed the date, till Nov 2021
Okay 5.0
Cons: Yes room was dirty
Okay 4.0
Pros: The staff was very kind. Mask wearing in public spaces was required and adhered to.
Cons: The lamps in my room did not work. The only working outlet was the one that the tv was plugged into, not even the one in the bathroom worked. No hairdryer. No stopper for the tub. The phone did not work even when I plugged it in.
Good 6.0
Pros: I like the location.
Cons: I didn't really dislike anything. It served it's propose. The hot water didn't get hot 🔥
Mediocre 3.0
Pros: Price for a two day stay
Cons: Room was never cleaned. Trash not emptied. Beds not made No towels replaced. In room coffee maker had goo (hand lotion?) in the reservoir! GROSS!! Never replaced. Carpet was damp. ?? Overall, I will never stay there again. Disgusting!
Excellent 9.0
Pros: ---
Cons: When I checked in I was told they needed a $50 hold which would be released upon checkout. Well, I discovered I was charged $100 which won't be removed till after the Labor Day weekend. Not happy with this wrong!!!
Mediocre 3.0
Pros: It was close to the airport.
Cons: We had to switch rooms because the non-smoking room smelled terribly of smoke and it felt unsafe and unclean.
Okay 5.0
Pros: Location. Parking. AC
Cons: No fridge in room. No microwave either. Very very old and needs updating badly. Ice machine not working. Elevator was so old it took forever and looked like the floor would give out. Pool area had no chairs and was overgrown with weeds.
Mediocre 3.0
Pros: Staff
Cons: Carpet was dirty,no soap in room,cold shower and bathroom light didn't work.
Excellent 8.0
Pros: Price
Good 6.0
Pros: Nice towel sets Wonderful day staff
Cons: Night staff was indifferent
Mediocre 2.0
Pros: The hotel was dirty and the room had stains on the carpet. Also the room had an odor to it and was damp.
Cons: I did not like the hotel period and will never stay there again.
Excellent 8.0
Pros: I was happy for a smoking room. Hotels usually do not have them anymore.
Cons: No breakfasts are provided here, hotel room carpet could use a shampooing. I have an issue with an extra charge charged to my card I am trying to clear up.
Excellent 10.0
Pros: Easy access baby
Cons: Parking was very bad... Nowhere to park
Okay 4.0
Pros: Staff (front desk and shuttle driver) was friendly and I love the location and easiness of getting to the airport.
Cons: Room was old dated and had a stale odor. Parking was horrible. Breakfast area was dirty and the hot water container had brown floating pieces in it.
Good 7.0
Pros: Location.
Cons: Curtain was torn.
Good 6.0
Pros: The location is right across the street from the airport. Also they have a free airport shuttle.
Cons: They charge a $50.00 deposit to your card and state it will be refunded in about 3 days. Anyone who uses a debit card would be out that money until they refund it.
Excellent 10.0
Pros: The location
Cons: The hotel staff chatting on her cell phone. It was unprofessional
Good 7.0
Pros: Its location and the ability to park your car for cheap rate
Cons: No
Good 6.2
Pros: Good breakfast area with reasonable selection of continental options. Good coffee service in the lobby.
Cons: As this is right across from the airport, the hotel also rents parking spaces for air travelers. There were not enough spaces reserved for the hotel guests and parking was a nightmare that caused frustration with guests and staff alike.
Okay 4.2
Cons: I was traveling with family and friends for a vacation. We reserved this hotel because it was close to the airport and had a shuttle service to and from. I was wanting a ground floor and connecting room because I was traveling with friends. They told me they didn't have 1st floor accommodations and that I had to ne on the 3rd floor. Also couldn't give me a connecting room. One room was fair while the other room was on the do not rent list, yet they gave it to me anyway. It had no power at first but they fixed it. Then the plumbing in that room didn't work correct. These problems was resolved the next afternoon when they finally relocated us to another room. The IHOP was a disaster from the word go. We stood in line for over 10 min before they sat us. We was brought menus after another 30 min. Finally we recieved our food after another 45 min. Dinner ended up taking two and a half hours and still didn't get everything we ordered.
Mediocre 3.1
Pros: Low price, ease of parking near front.
Cons: Questionable seeming long term visitors, access to building not limited by key reader during 90% of stay. Shower curtain rod not secured, towel rack shifted without spackling over old mount. Severely limited outlets for charging electronics.
Mediocre 2.0
Pros: It was the most awful is experience ever. My boyfriend and I both got bug bites all over their bodies. The shuttle driver try to sell as drugs. Another shuttle driver was completely rude to us. For really no reason the hotel offers it for free to take us back and forth from the Airport. We stayed for horrible 4 days. The only thing I can say I like was a baby that I had air conditioning but even that was way too loud and kept me up all night
Excellent 8.5
Pros: Accessibility.
Cons: Wasn’t quite as clean as I’d expected. I think they can do better with existing staff.
Mediocre 2.0
Pros: This Place is Filthy and disgusting, there is nothing good about it.
Cons: They need to Demolish that Rat hole
Excellent 8.0
Pros: It is a great location. It was right across the highway from the airport. They even offer shuttle service from the hotel to the airport. If you spend your departure night at the hotel they offer long term parking for seven dollars per night.
Good 7.1
Pros: Location
Cons: Room could be updated. In room coffee needs replacement
Okay 5.7
Pros: You can't beat the convenience to the airport.
Cons: This was definitely shabbier than any Days Inn I've stayed at before. It could have been clean, but everything felt dingy so it didn't feel very comfortable.
Good 7.7
Pros: Directly across the airport
Cons: No slip guards on stairs for New Orleans rain that could potentially be a sip hazard
Good 6.2
Cons: was stuck in a smoking room. staff did all they could to make me comfortable, but the smell combined with lots of noise (sirens, boat horns, etc.) made sleeping very difficult. Would probably just sleep in the airport instead next time.
Excellent 8.8
Pros: Convenient
Cons: N/A
Okay 4.5
Pros: Literally across the street from airport.
Cons: Dated, generally clean but well worn.
Excellent 8.0
Pros: Front desk service
Cons: N/a
Good 7.1
Pros: Mr Anthony was great.
Excellent 8.0
Pros: Location to airport.
Cons: Nothing really.
Excellent 8.8
Pros: My room was clean and cool with 2 double beds, fridge and microwave. Shower worked fine. Money lost in vending machine promptly refunded. Handy airport shuttle and restaurant next door. The staff are outstanding. I had a great stay
Cons: Jets got a little loud, but what did I expect? The gate for the rear parking lot wouldn't work.
Mediocre 3.7
Cons: The lock was broken on the inside and outside of the door, the patrons were loud until 3 in the morning, sirens were continually going off, the toilet paper ran out, the bathroom was dirty and this was not cheap!
Okay 4.5
Pros: Had to use room key to park in rear of property which is building I was housed. I-Hop located on premises.
Cons: Room seemed not clean, drapes had mildew stains, I wiped down the room with Clorox disinfecting wipes, door lock seemed to have paint overspray but door was not freshly painted. Towels very thin stayed wet after one hand drying. Clothes rack needs to be replaced rusty and room had not been dusted in some time. Would not have wanted to stay if spouse and kids were with me.
Excellent 8.5
Pros: This was a great hotel for a short stay in New Orleans
Cons: The parking was not always easy to get.
Good 7.1
Pros: The staff was terrific and very helpful. Location is terrific for early flight out of airport.
Cons: There was a lot of noise at the hotel from other guests walking back and forth in front of the room.
Excellent 8.0
Pros: Location and price very good and the front desk staff was extremely nice.
Cons: Old appliances in room. Heating unit was blowing cold only, maint fixed but was very loud when on.
Okay 5.7
Pros: I just liked the location
Cons: Cleaniness is poor, you have to keep waiting for the shuttle at least for 20-25 mins.
Mediocre 3.1
Pros: i liked having a bar when I couldn't sleep because of the bugs. right across street from airport.
Cons: Roaches, found a tick crawling up my leg, IHOP next door is nasty, rude employees in both hotel and IHOP. Not clean, smells bad, crack heads outside our door all hours.
Okay 4.0
Pros: Staff was very courteous.
Cons: Check in was at 4, my room was not ready at 6:30. Room was dirty and dingy. Torn comforter. Mold on ceiling. Dank smell. Very noisy.
Okay 4.8
Pros: People were Friendly
Cons: A train comes by every other hour at night and blows it's horn every other hour only a couple hundred feet away. I woke up every time. Their dryer broke and we had no towels, they didn't bother to tell us that they couldn't give us towels. The internet didn't work.
Mediocre 2.8
Pros: The location was very close to airport for an early morning departure.
Cons: The rooms were unclean. we found dead bugs on the bathroom floor, other people's hair on the pillowcase, built-up grime on surfaces, and all but worn-out linens. No coffee in rooms. Supposed to be coffee in lobby but the pots were empty each time we tried to use one.Everything seemed dirty, including the people at check in, messy clothes, icky looking hair, etc. a real air of decay permeates the place. Way too much money for this tired and sad place.
Excellent 8.0
Pros: The room was big clean n quiet
Cons: The shuttle service slow....the maid didn't leave towels
Mediocre 2.0
Pros: The location in proximity to the airport was convenient.
Cons: The roach that crawled over me as I was trying to fall asleep and the train noise at all hours of the night made it a long night for already exhausted travelers. Definitely will not stay again.
Good 7.7
Pros: The staff was extremely helpful and conscientious!
Cons: The place could have been a little cleaner but it wasn't bad.
Okay 4.8
Cons: I booked a nonsmoking room but when I checked in the reservation was for smoking. The room I was in was a smoking room but it didn't smell bad
Good 7.4
Pros: Location Staff
Cons: Wi- fi connectivity was mentioned but was not there.
Excellent 8.2
Pros: The room had all the amenities you'd expect and some you wouldn't. The bed and everything else were convenient and comfortable. The airport shuttle was very prompt. Then again, they are across the street.
Cons: Wish there were a restaurant on-site or nearby. Some aspects, like the rugs, were a bit shabby. ,Wish there were a restaurant on-site or nearby.
Days Inn by Wyndham New Orleans Airport - Kenner
Rated #15
5.6
Okay 5.6
Based on 1,088 reviews
Details
Reviews
C$ 110

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